user
Horizon Improvements, Inc.
1257 W 9 Mile Rd, Pensacola, FL 32534, United States
Appearance
Horizon Improvements, Inc.
Comments
Ma
Review №1

Good luck if you want any communications from them once the get your check. Ten months since I signed a contract. Sunroom project maybe half completed. Zero confidence. Zero answers.

De
Review №2

Was able to speak with an employee from there and she was so sweet and helpful! Would definitely use them!- Dev from Liberty Health Sciences

Do
Review №3

Signed a contract 10 weeks and three days ago. Paid half up front. I was told by the salesman they were 8-10 weeks behind and I would get phone calls weekly to let me know when they would start.I received one call in 10 weeks. I have to call them and when I do they say they are behind and they’ll call back with a start date. Then they don’t call again. So I have to call again.The work hasn’t started yet. Will update my review when finished.Job was completed today and the work was fantastic. I’m completely satisfied. Changing to 4 stars.

Ti
Review №4

I had Horizon build a 10x15 covered porch. The crew did an excellent job 👏. Very knowledgeable, friendly and professional. The quality of the work is excellent. I am very satisfied and would recommend them to anyone.

Me
Review №5

Our house is a 1960s ranch house with the original bathrooms (purple in one bathroom, avocado green in the other). We wanted to remodel the purple bathroom, which had a coffin-like stall shower and terrible floors.Rachel came and did our estimate and was super sweet. When we committed to the contract, work was able to start about 3 months later. We were given weekly updates on permits, materials, etc. We picked our own tile from Lowes, which HHI purchased on our behalf.Im self-employed so home often, and Id be the one handling everything with the workers, though my husband picked all the colors and design of everything b/c its his bathroom (Ill get to do the next one!). As a woman, I sadly have to worry about things like being in a house alone with 2 men I dont know, so of course we had cameras in the house, which I did disclose to the men when they arrived on their first day.Chris and Randy never once made me feel uncomfortable. They were professional and kind, funny and helpful. When the shower walls went up, I was NOT a fan of what my husband picked, and unfortunately for Randy and Chris, I was way too expressive about that. But being that it wasnt their fault and its what my husband wanted, the work continued.Overall, though I dont care for the shower look itself, the rest of the bathroom turned out beautifully!! We are super happy with the quality and the professionalism of Randy and Chris. Im very grateful to them for keeping me at ease and handling everything with a sense of humor and perspective of what to expect with the finished project. My husband LOVES his new bathroom, every piece of it, and that makes me happy too!The pic is a before (left, obv) and after of the finished project.

Fr
Review №6

Horizon installed a walk in tub replacement for our standard bathtub. The entire process from initial visit to completion was smooth and professional. The two man installation team, headed by Jon, was a combined carpenter, electrician, plumber, and artistic experience. The completed work was excellent and looks great. They matched colors of the bathroom interior, laid down butcher paper from the front door to the bathroom so as not to soil our rugs and tile, constructed front and rear headboards so the tub looks like it belongs there and matches the bathroom interior, the attention to detail was excellent. The enthusiastic installation team was a pleasure to work with. I received several estimates from other contractors and the Horizon estimate was around $3,000 less, however I must say that if the Horizon estimate was $3,000 more than the other estimates it would have been well worth it!! Im going to have Horizon replace all of the windows in the house in the near future. A business like Horizon is at the core of keeping our nation great. Well Done Horizon!!

Je
Review №7

Excellent product and installation. Love the under-porch enclosed room with beautiful, custom, quality windows. Will contract them again!

Da
Review №8

They converted our enclosed patio into a Florida room. Hurricane windows/AC unit and Electrical outlets on outside and inside. Professional, good service my wife and I were extremely impressed.We were a little hesitant, we let them know we were shopping around with other companies... and believe it or not horizon was the only one that did not bad mouth the other companies. They were upfront, no pressure, and told us that when or if we earned their business they will not disappoint. The salesman was personal, they PM for the job kept in contact with me and then my wife as my schedule got too busy but made the extra effort in recapping conversations he had with my wife with me via text.There was slight delay in the start of the work, they were upfront about it an when they stated that they would be here to do the job and it would be done in 3-4 days... they held themselves accountable and produced good work.My wife and I are pleased and will likely use them again on our next project.

Gr
Review №9

They installed my screened patio last Spring/Early summer, including having a foundation poured to extend it. The installation was smooth, the installers went out of their way to inform me of other potential issues they noticed with my house that wasnt even part of what they were doing (did a cutback into the eaves of my house to tie the patio into the roofline, Im tall and needed extra height. They noticed water damage on the eaves they cut back on the wooden beams, and made sure to let me know before they proceeded so I was aware). After the amazing installation work they did, they came back and fixed a few hiccups with the screen. Theyve been available when I had any questions, and after Hurricane Sally, there was slight damage to the flashing where it tied into the roof, they were prompt and quick on getting it repaired. I appreciate them all so much Im now having them replace my siding as well. They also made a great referral to have my fence replaced last fall, which had 0 damage to it during Sally as well, so I appreciate the good referral they made as well.

Ga
Review №10

Patio and patio cover turned out just as we imagined! All employees and even the concrete contractor were professional and just nice people. Work was tight and as promised. Communication was excellent as a customer would expect and the overall, couldn’t be happier!

Ke
Review №11

Our porch is exactly what we wanted, and the people who did the work were great to work with. There were a few misunderstandings in the beginning with management but everything got worked out to our satisfaction.

Ma
Review №12

Always professional. No tricky pricing. Do what they say they will when they say they will. Back up their products and services. Rachel in sales was punctual and helpful with design and pricing. Jonathon and Colton were skilled, tidy and professional. I would not hesitate to work with this company again!

Mi
Review №13

Repaired screen room from Sally damage ..Good job

Ga
Review №14

So glad I chose this company over the others. Record time for install, polite men. AWESOME SERVICE & product! Have lots of compliments on my screen room.

Gi
Review №15

5 star bathroom remodel from beginning to end! My sales rep was awesome and the workers were excellent. They were punctual, polite and clean while keeping me up to date with the progress throughout the entire installation. The work was very detail oriented. They removed my entire tub area and ceramic wall tile then proceeded with a fresh install of a beautiful new shower. They went above and beyond. We love our new bathroom and moving forward with a second contract for our second bathroom. Good job guys, thank you Horizon.

Au
Review №16

Ray was wonderful and we will be using Horizon for our new windows

Ch
Review №17

The company does great work. We are very pleased with the finished product. They had the project completed in one day.

Am
Review №18

This business was very dependable and frankly impressive . Helped me get exactly what I wanted. Would recommend to everyone I know!

Da
Review №19

Great place

Iv
Review №20

Excellent workmanship on my Studio Sunroom. My wife absolutely loves it, created an entirely new house for us by just adding a outside observatory! Can say enough, thanks so much, we will be telling all our family and friends about you.

Ja
Review №21

David is high energy, very forthcoming and reconstruction of my fathers bathroom was excellent. Made it much easier for him to do by himself. Quality work. A+++

Gr
Review №22

Absolutely beautiful and perfect workmanship. Had a fantastic time selecting and watching the transformation of the back of my home with a sun room. Thanks David

Da
Review №23

They do good work but The owner is very wild and treats employees badly by yelling and screaming. Sold a job in March and have yet to get the final pay. I contacted them in June and was told there were problems with the job and they would let me know. It is now almost November and not a word. Still owe me about $1000 dollars. The owner did make me change the contract 3 times so Im not sure what was told to the customer. I would give a 1 but their tech does good work.

Ta
Review №24

Had a wonderful experience with this company. I added patio cover on my back porch and replaced gutters around my house. They were very professional, friendly, and most importantly done

J
Review №25

Called for a remodel estimate. Sent a women out to us who just took photos, didnt know anything about remodeling. Was told wed get an estimate within 4 days, its now been 5 days and weve never heard back from them. Not a good first impression, would never use them now.

le
Review №26

Awesome people, service, prices! You couldnt ask for more knowledgeable, friendly (like family),quick installation, financing terms and lots of extras... ive used them on several occasions.

Ch
Review №27

Super friendly group, very easy to deal with in pre-sales. Quality of the sunroom looks to be great, comparing with others I have seen. Want to thank David for his knowledge and care.

Se
Review №28

Knowledgeable installers and quality products

Jo
Review №29

Locally-owned excellent people to work with, customer satisfaction is priority.

Fo
Review №30

Wonderful place to be when the weather is poor. Our dog loves the doggie door!

Information
23 Photos
30 Comments
4.6 Rating
  • Address:1257 W 9 Mile Rd, Pensacola, FL 32534, United States
  • Site:https://horizonhomeimprovements.com/
  • Phone:+1 850-969-0697
Categories
  • Contractor
  • Awning supplier
  • Bathroom remodeler
  • Carport and pergola builder
  • Deck builder
  • Patio enclosure supplier
  • Scooter repair shop
  • Siding contractor
  • Sunroom contractor
  • Window supplier
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Service options
  • On-site services:Yes
  • Online estimates:No
Similar organizations