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Otwells Extreme Motorsports
2931 W Fairfield Dr, Pensacola, FL 32505, United States
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Otwells Extreme Motorsports
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Rh
Review №1

My view is not of a regular business day but of Halloween night. Thats probably even better because We got to see the employees while they are being themselves. Im just going to say everyone was nice and fun to bee around. Even answered questions during a party. What a great group of people and we are looking forward to returning for our future bike needs. Thank you for a awesome Halloween night filled with spooky characters, good food, candy for kids and the revving of motors on bikes!

Ry
Review №2

I bought a 2004 Honda Sabre from them. The staff was patient and friendly. I had a great sales experience. Less than a week after buying it it started having trouble charging the battery. I took the bike back to them the agreed to fix it for cost of parts ok no big deal. It took 3 weeks to get my bike back. Nobody every called me to tell what was going on I had to hound them daily for information they always promised to call me back and never did. Now. Sitting on the side of the road with the same problem. Never going back there again.

Ma
Review №3

I found some really amazing bikes for really great prices here. Better believe this is where Ill be purchasing from.

Ti
Review №4

Great customer service and very knowledgeable about motorcycles! Highly recommend for bike service and buying motorcycles. Ive now bought two and super happy!

Ju
Review №5

They were extremely professional and helpful with the whole process of buying my new bike. If with me having to work possiblely late. Their sales rep Ashley*hope I spelt it right for her* was even willing to come back up to the shop for me to pick up my bike. Luckily I got off before they closed but that offer meant so much to me seeing as I was stuck using friends and cabs to get around since someone hit my car. I will definitely be coming back here.

Ch
Review №6

Very Nice People They always make you feel like Family!

Ch
Review №7

Quick service . there was a problem with communication also had to clean oil of of pipes and motor .

Ge
Review №8

I visited twice and called once to verify every detail of the process needed to get consignment setup for my bike. Im active duty, moving overseas. I showed up to finalize the process, and everything they had told me up to that point was useless. I specifically told them to give me every step of the process in detail, because I have no idea how to do it, or how it works. Despite this, they gave me completely inaccurate information in regards to payment, and how to handle finances in the side of my bank. Not only was I completely unprepared, but I am unable to go through with the process. My orders are based on having that bike sold, now I cant. So Im pretty screwed. Thanks OEM. Thanks a lot.

Co
Review №9

Great place to buy a bike, awesome people.

Br
Review №10

Great place, excellent service and awesome people!

Ch
Review №11

Excellent service, excellent staff. More than extremely accommodating to your individual needs, we bought my fiance her first bike her and shes in love! I cant recommend anyone better than Ashley or her staff seriously! If you want a nice bike at a great price come here!

Wa
Review №12

Finally found a shop that will listen to your needs concerning your bike. Expert service and repair, reasonable labor price, and work done and finished when promised. This is a shop that will repair your bike no matter what the age is. One of my bikes is a 97 model and Harley dealership in Pcola, Fl. will not even talk to you about working on it. Thanks O.E.M for the great service you offered. Couldnt be more pleased with mechanics and staff.

Cl
Review №13

Very good place to check out for a nice used bike. They had Yamaha, Honda, Suzuki, Harley... Good selection and lots of styles. Worth a look.

He
Review №14

They replaced my tires on my 2009 Yamaha 900 a few months ago, for the best price around. Very professional straight shooters. Super pleased!!

ju
Review №15

Awesome place, friendly staff, great work. I stopped by looking at one of the bikes on the lot, they were quick to come out and answer any questions I had. When I finally decided to buy it on their once over look(standard for this shop) they noticed that the engine wasnt running just right. Changed the plugs and ensured everything was good and running properly before handing over the keys. I will recommend anyone looking for a bike here.

Su
Review №16

Great shop! I go here for all my bike issues. The shop is family owned with very great people. They work with you no matter the situation. If you’re looking for a new bike or even affordable service they will not disappoint! Ashley and Chuck are great people! They stand by their customers. Let’s not forget about Christian haha.-Mike

Tr
Review №17

Do not go here: Ashely actually said I could come get my bike and take it somewhere else. They lied about a lot of things. They redid my wires when they took the handle bars off and ran them the wrong way, so I couldnt put my wind screen back on. I left on my bike, the risers they put on, the screw was stripped and fell off in my hand while I was riding it. Then I went back the risers they put on the second time caused my handle bars to hit my gas tank. They said they could get a part in and couldnt which I didnt find out until later, but Pensacola motorsports had it. They messed up my mirrors when they put them on and it took me a while to get them straightened back out.The tire they put on a 2017, started to crack and dry rot, so I called them to fix it Ashely again was not nice so I ended up going somewhere else so they could warranty out the tire. They put my friends tire on wrong.I have been back a few times regarding these things and it just has been an awful experience every time.Dangerous work and not friendly.

Gr
Review №18

After being disappointed with other choices for service advice and just care about your business on a chance after passing OEM daily I needed service and stopped in. Since that first day maybe 6 months ago I feel like family. I’ve been riding Harley’s for nearly 40 years. I’ve been to hundreds of dealerships, independent shops over the years. This business has restored my faith in fair honest business. They have not one but three Harley trained wrench’s two are master techs. The management will earn your trust and business. They honestly care.

Th
Review №19

This place does fantastic workOur Harley looks great. Very satisfied. And Andrew is the best

Fl
Review №20

OEM went out of their way to help me when I was broke down. They tracked down the part I needed at another dealer and got me back on the road. And at that other big box dealer it was obvious how much better off I was dealing with OEM. They acted like they could not care less if they got my business. OEM made me feel like a friend and like they wanted to help. Thanks guys.

De
Review №21

Lots of awesome motorcycles that you wont see anywhere else.super helpful. Love this place. Go and check it out...you may by a used bike etc.

An
Review №22

Very satistfied ! Found the part I need.

Dw
Review №23

Nice bikea

So
Review №24

Great people and great service

Gr
Review №25

I spent a little time visiting this shop while I was in town and I can attest to the “down home, family” feeling!Everyone there was interested in answering any of my questions and more than helpful without being pushy!I’ll be back for sure, and thank you!

Li
Review №26

Very nice friendly staff, great service! They were so helpful and really feel like we got a great deal on our bike. Very helpful even after the sale.

Tr
Review №27

I love the people here. I feel like they care. Ive been in twice and both times they were top notch people. Ill buy my next bike here for sure.

Br
Review №28

This place was amazing!! Great customer service, great pricing and garentee there work. Very polite and will to go the extra mile to help you and keep your bike on the road. Thank you OEM, I will not take our bike to anyone else.

Ga
Review №29

I called to get a quote for new tires and balancing. I decided to use them based on reviews from here and the quote. When I arrived to drop of the bike, they said it would be $100 more than the quote I originally received. After back and forth conversation, they agreed to do the work for the original quote. I was told it would be done the same day and it wasnt but that was no problem. Had to call them to see if it was done the next day. When I picked it up, they had severely scratched the tank in multiple places and the tires were not balanced.Strikes- 1. Bait and switch pricing. 2. Not ready when promised. 3. No communication when the bike was finished. 4. Scratches on bike. 5. Tires not balanced.

Bo
Review №30

Jam up shop. It was the best bike shop experience I have had in a long time. The service guys name is Christian and he is awesome at explaining the issues. I will definitely be doing all m,y bike business with this shop.

De
Review №31

Absolutely the best for all your motorcycle needs. Family owned and operated by wonderful people who treat all their customers like family.

Ty
Review №32

The worst dealership in Florida!They will do whatever it takes to get your money and do NOT care about the customer. The only person that will go out there way to help you is Jordan. I bought my bike from them used and it broke down on me multiple times. The first 90 days I owned my bike it spent at least 60 of them in their shop (60 is a low estimate it’s definitely higher). Save your money do NOT buy from them. Recently I took my bike to another shop to get serviced and found out my rear end is missing/has damaged parts. This is after they do a “full inspection” on the bike before they give it to you. DO NOT BUY FROM THEM! They are more worried about getting their money than your SAFETY or satisfaction.

ja
Review №33

Great folks! great prices! Great honest service! About time a reputable motorcycle shop came to town!!!!

Cr
Review №34

Three days to call back, then u have to call again just to get brushed off after u spent enough money with the u should at least get a let me help u not its not my fault.I believe that custom service goes a long ways .I could go on with specifics but beware !!! People should held toa standard and not let there EGO get in their way! Bad move!

Je
Review №35

Got two new Dunlop tires for my motorcycle. Fast, friendly, honest. I highly recommend this business.

be
Review №36

Overpriced for what is available, seem to only be interested in getting you financing. Id suggest looking anywhere else.

Pa
Review №37

Great honest, warming, loyal family owned business. They all have been great from the merchants to the owner

Pe
Review №38

Was there for Bikefest. Great friendly staff in the service department.

De
Review №39

Wonderful place, wonderful people. Let your personal experience lead your opinion and NOT disgruntled people who want something for nothing.

An
Review №40

AMAZING service with OEM Pensacola, everyone there are good, honest, hard working people and are more than willing to give you a hand/answer any questions and I was taken care of when buying/picking up my Gsxr. I highly recommend going by here to look at any bikes or gear, best prices around and wont lie to you about anything. Thank you again OEM of Pensacola for taking care of me.

Le
Review №41

Awesome place, now everyone go get a bike n lets ride

Ca
Review №42

We live in mobile al and I went to buy a motorcycle from them... little did I know I was under false pretenses... I was told this particular bike needed a pickup that was all it needed they told me .coming from a place like this I said ok I can do that but what they really meant is the hole engine is f****d I have spent a hole week taking it to different shops because I did not want to believe what the first mechaniúc extreme Motorsports owner is allen in mobile al told me and the other one is Moto tech owner is j p also in mobile al... that it has no compression at all and if you dont believe me you can call them your self.. I hope you come threw and do whats right because I do believe in Carma and in this situation it will only come back to bite you in the ass I also believe in a eye for an eye do you???

Se
Review №43

Great customer service, fair and honest pricing. Highly recommended!

Li
Review №44

Great, my bike sold. They are awesome.

Da
Review №45

Great shop! THE place to go for all your motorcycle needs!

Ch
Review №46

Can change the name but people be warned this shop will damage your bike after the mechanic was suppose tp replace a stator he they messed up the primary and i had to replaced i should of realized it all when they didnt know about baker parts or s and s hi performance harley engines. So beware of themwhat idiot puts lock tight on a compensator bolt it has a torque factor on it and now i will be contacting my lawyer about all of this so fair warning to all who go there be warned

Ro
Review №47

Mike did a great job painting the upper fairing of Jackies bike.

Za
Review №48

You will not find a better dealership to buy a used bike from. They are great people.

Sn
Review №49

O.E.M. is fantastic! Picked me up 70 miles from home when my 16 FLTRU shelled its bottom end. My trip to CVMA Nationals was four days later and they offered to give me a loaner bike so I could ride to the rally! #IAMOEM

Ja
Review №50

Service shop is on point. These guys definitely do quality work

Ja
Review №51

Very nice. Friendly people

Er
Review №52

Great staff and amazing service.

T
Review №53

Great folks knowledgeable mechanics

Ro
Review №54

Easy to work with, quality repairs

Jo
Review №55

Good people and great service.

To
Review №56

The guys are Top shelf

Al
Review №57

Great bikes and prices!

Yo
Review №58

Wont recommend nobody to this shop they dont give you a deadline if they do look forward to two to three weeks after parts take way too long to come in unprofessional a buddy of mine had his bike ready they didnt even call him he had to go up there and oh yeah your bike is ready

Wa
Review №59

Friendly people and will talk to you like family.

Ro
Review №60

Good pee

Be
Review №61

Good people

da
Review №62

Details to follow.

Information
83 Photos
62 Comments
4.5 Rating
  • Address:2931 W Fairfield Dr, Pensacola, FL 32505, United States
  • Site:https://oempensacola.com/
  • Phone:+1 850-444-9554
Categories
  • Motorcycle parts store
  • Used motorcycle dealer
  • Motorcycle repair shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–5:30PM
  • Thursday:9AM–5:30PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:Closed
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Buys used goods:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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