Awsome! Came in with low expectations and left there happy as a beach runner with a new toy. Great people at D@D Cycles.

I wanted a specific Vespa. It was a limited edition. I found it locally, called when they opened, went and looked at it, and bought it two day’s later. The team at D&D is a ‘well oiled machine’. I highly recommend D & D!

Hands down the best bike shop around! They don’t care how old the bike is or the condition. They found the electrical issue with my bike in no time. The staff is super friendly & informative on keeping you updated. D&D cycles is my go to shop & the only place I’ll buy my next bike from. Awesome job guys & thanks for getting me back on the road with my bike.

Many thanks to Rob, Julie and the entire staff of D & D Cycles. Your integrity, professionalism, honesty, transparency and infinite attention to details not only exceeded our every expectation but also made our buying experience the most pleasurable encounter weve had in a very long time; not to mention you built us the most amazingly beautiful ride! Its a rarity and true pleasure to find a genuinely family owned and operated business these days but youre the real deal and yall went so far as to even make us feel a part of that family! We feel as though we not only purchased a bike but built a relationship to last the years. Randy & Kristine Kenyon

First off Ive been riding and racing for over 20 years and I love using local shops to support our riding community for future generations. I have used shops all over the US and have been lucky enough to have been sponsored by some great shops that helped me win two state motocross championships. It is with this I found D&D from a post on social media and decided to give them a shot without talking to local racers.Communication- I dropped off my suspension and was told the turn around would be around two weeks with parts. At the two week point I contacted the shop and was told they were awaiting parts (springs) that had to be custom made. No huge deal but a good shop would have reached out at some point over the two week period with an update. Once the suspension was finished I picked it up on Saturday and paid for the work and parts, which was significantly higher than quoted by the technician. The owner ensured me she would have the technician call me the next week, you can guess the answer in that they never returned a call for the increase in overall suspension work price.Attention to detail- If you ride or race you probably spend a lot of time working on your motorcycle and simple details like an upright spring in the photo shows a low attention to detail. Paired with that I went to install all the suspension and found parts missing from the rear shock, the spacers and seals on the upper shock mount. I called and found they were left on the shelf and had not been reinstalled. I had initially asked for them to mail then to save the two and half hour drive but decided I would probably end up with no parts or weeks of waiting on this simple task. There was also zero feedback from the technician on the setup of the suspension and I was told I could bring the suspension back on the bike to have it dialed in. Good idea but any good suspension technician can give a good starting point with a riders weight, skill level and type of riding. I had to zero out all clickers and use a friends shop to do the setup.Value- When a shop gives a basic quote there is always wiggle room with parts, shipping and labor which I am fully aware of. In this case the quoted price with parts and the end result was over $300 more than initial quote. Paired with the exceptionally poor attention to detail I would not recommend this shop for suspension work or any work for that matter. For the price I paid at this shop I could have shipped my suspension to a racetech certified technician.

The service department is very helpful very thorough they helped get my antique Ducati back on the road running after sitting up for years. I would recommend D&D to anyone very happy.

Hands down best sales experience I have ever had buying a vehicle of any kind. The sales people were so patient and so eager for me to find the perfect bike for me. They listened to my wants and had no problem with me test riding bike after bike. Years later I still love my bike as much as the day I bought it. The service department is a good as sales. I wouldnt want to go anywhere else. I always feel taken care of.

I rode my Dorsoduro 900 over 150 miles from home for my service appointment with Chip. He ran into some problems, but was able figure it out and get me fixed up back on the road. They should give him a raise.There is a beautiful 14 year old dog named Maggie laying around in the showroom, and she is probably the prettiest, sweetest dog in Florida.

This was my first motorcycle buying experience and it couldn’t be any better. The staff is professional, kind and straightforward. I was working with Shane. He not only helped me purchase the perfect motorcycle (w/custom parts) and insurance, but we took hours just picking out the perfect gear as well. I highly recommend D&D Cycles for first time or many time buyers.2019 Ducati Monster

Nice place and sales staff, but like most motorcycle dealerships they are seriously lacking inventory.

I needed to get some things checked and serviced on my bike. The staff was polite, professional, and completed the work within a couple of hours of my arrival. Most impressively, they told me what I did not need (no brake pads needed). I highly recommend D & D and will be going there for any repairs or servicing issues I have in the future.

I went there 2 times asking bikes that is saw online, they never have what they show online, is a waste of time, the first time the told me “no we sold it 1 day ago we forgot to take down”, “ok” no problem, the second time same thing, so I ask a friend to go and ask, same bike same answer even though I ask for that bike online a week prior.Conclusion they use this technical to deceive people, to bring them to the store and try to sell other bikes is annoying.

Ive recently purchased a triumph motorcycle at D&D. I couldnt happier. The price was very good . I looked online as far as Chicago. The staff gave me all the information and the time I wanted to make a comfortable decision and purchase. An excellent service department too. Very clean and professional . Excellent prices for the repair work.

Ken was able to help me get a tire for my Hyperscrambler 2 ebike. Was very knowledgeable.

Brought my 1996 Ducati 916 in for a full service + to repair some damage from a small drop and am very pleased. Chip was extremely helpful and the bike is running like it did when it was fresh off of the showroom floor. Will be back!

Theyll make sure your taken care off by going above and beyond, highly recommend them

Guys were awesome, if I dont do it myself I take it to them. Dont let just anyone wrench on your bike!

They are the best motorcycle service shop in our area.

After a brief test ride on a Ducati Desert Sled, I just had to have it. Shane was helpful and knowledgeable took good care of me. Shane was also understanding when I had him special order a wrong part *my fault*, and got the correct part ordered without making me feel foolish. Good folks, thanks!

You expect a normal add on of around 200 for a destination charge but they add on 400 plus 300 for their assembly. Shop around and you will find way better deals on the same scooters.

Bought a Ducati Multistrada Pikes Peak. Fantastic buying experience. Shane is the best. Passionate about what he does and he makes it perfect. Dedicated from the beginning, never pushing and always helpful. Will recommend to all my friends and riding buddies.

Excellent customer service, abundant motorcycle knowledge, no sleazy sales tactics. Shane, my salesman, had my best interest as a customer and fellow rider at heart. Locally owned, couldn’t ask for a better place to buy a bike.

Quality work done by professional technicians, you simply cant beat the caliber of attention to detail and follow through on every aspect of what this outstanding business provides for the customer. I am super picky and I wont let any other dealership touch my machine except D&D Cycles. Best customer service in Pensacola, and they work on all makes and models of motorcycles. Highly recommend if you want the job done right the first time.

Shane and Julie were awesome help. Id been eyeing a ducati for years and they helped me get exactly what I wanted before most people could even get their hands on it. Everything was straight forward, no pressure and no-nonsense, and I couldnt believe how available Shane was to help me through the process and the little things. He literally went the extra mile, and as a newer rider, I needed it. Highly recommend, especially if youre military, theyll take care of you.

Great people, great customer service! I would definitely recommend !!!

They really helped me out! Great customer service and receptionists.Keep up the good work guys ✨

Did some research online for bike shops since I am fairly new to the area. D & D had one of the highest rates among bike shops/dealers. Dropped my ninja 636 off here to get the fork seals done and was told by Rob “when you get your bike back it’s going to feel like a whole new bike. We have a guy that tunes bikes for the track that will make sure your ride is better than what it was before the seals broke.” I have to admit it does feel different, not only because I needed to replace the fork seals but because the magic that happens in the shop. Just shy of normal maintenance I will be dropping my bike off here again if it needs some work.

Great staff very helpful clean smell s great. DEE

Really enjoyable visit.Great lineup of scooters & bikes!

Danielle was very helpful very knowledgeable on her scooters and well come back when ready to buy

Great people...excellent service.

Friendly, courteous, professional staff. We only needed a few minor parts but they took the time to answer all our questions so we would get the right items.And thanks for the tour around the shop. It was great to talk with people who knew old bikes so well.

Took my 2012 Triumph Thunderbird Storm into D&D Cycles today for an oil change and 2 new tires. They have an awesome facility and show room floor! The staff is just incredibly kind, knowledgeable and fun to talk with. All staff— From Navy Vet John who did the work on my bike, Robert who handled getting the parts and getting me into the Triumph database, to the co-owner Julie who ran point on the front counter today—are great people of the highest integrity! I will be doing all my bike business with these folks from now on! Thanks for the great experience guys!!

Exceptional customer service and extremely clean, professional shop/dealership! Will definitely be back.

Awesome service clean showroom and great people

First time in, they made our ideas come to life. Awesome signs and menus were made. Friendly and the best at what they do. i highly recommend going here for you business needs or even personal. They can get the job done.

Took two of my bikes to d & d cycles this past week and they did an excellent job Changing out fork seals one bike and Repairing What another shop messed up on another . I got them in and out of there shop ahead of schedule. I highly recommend this crew of professionals at d & d cycles.

Just bought my 2019 Triumph Street Triple R from Shane at D&D Cycles. This is the second time Ive ever purchased a bike and the experience set the new standard. They were patient and understanding of all of my questions, helped me with out the door prices on multiple models and when I finally chose one, had it shipped and ready to go within one week! The staff was very friendly and the pricing was fair. I would DEFINITELY return to D&D for my next purchase, as well as follow on maintenance for my new bike. Thanks Shane!!

Shane is really knowledgeable. I was really comfortable with his recommendations because he educated me without making me feel like I should have known more. I left with a Kymco scooter as a surprise for my wife. She LOVES it! Everything about the whole experience was comfortable. I will definitely go back! Thanks guys!!

These wonderful folks kept my Scooter on the road for years beyond my expectations. Thank you D&D staff.

There are really cool bikes in here.

Treated me like a Princess the moment I walked in! They are very hospitable and knowledgable on motorcycles. Military friendly as well and they offer military discount. They also understood that I had a budget and didnt pressure me into getting more than what I needed and emphasized that I can always come back to get more done. I will definitely be coming back when I can. If you need good people I highly recommend this place.

Friendly service

I just bought my second motorcycle from D & D and both times they have been outstanding. All staff are incredibly kind and polite and respond quickly to emails. Both times I ordered my motorcycles while overseas with no issues.Highly recommend!-ChrisEdit/Update:I just purchased my fourth motorcycle from D & D! If that doesnt tell you something about their service and prices, I dont know what else could be used to make my point. This time they did quite a few modifications and the bike is absolutely my dream bike. If youre looking for a custom build, they are great!

This place is amazing! Shane is such an awesome guy to work with as well as the rest of the staff. You will feel like family here! Well definitely be back .

What a great team! From the moment I arrived I was made to feel welcome. The staff were courteous and respectful. Chip in service took care of me as soon as I got there. Shane in the showroom went the extra mile in helping me with a problem I inherited when I bought my Triumph privately. I highly recommend this dealership. On a scale of 1 to 10 I give this team an 11.

Great people, great shop, and great service. What more could you want from a local dealer? Sucks they dont test ride anything but I understand why. You can tell everyone there loves motorcycles and they know what theyre talking about. Top notch!

Recently traded my Harley in for a bike here. Shane was great, helping me with the trade, and getting parts for my new bike. He was patient showing me the options, even looking for something available that they could order. I had a long test ride, so I really got a feel for the bike and was never pressured into a sale. I was shown around the dealership and service department and the head technician came out and introduced himself. I highly recommend D and D!

Number 1 for a reason! Great folks who honestly care about the customers AND have the knowledge and tools to get it right the first time no drama no surprises just service!

They fixed up my grandsons dirt bike and it runs like a top now. They were fair, fast and professional. Thank you guys

Honest, fair and only place I trust to maintain my motorcycle. Also only dealership that has ever gone under their quote for work completed.

They were willing to sell me a tire for my bike, however, these Bike Experts are not willing to do a diagnostic exam on it. Im not even asking them to work on it, but theyre refusing to help me even figure out whats wrong with my bike.UPDATE: I called back in, and I managed to talk to the owner of the shop. He was a great guy, gave me advise on my issue, and invited me to come back in to help me out with my bike! I cant be mad when this company is helmed by such an empathic gentleman. Thanks D&D, for following up with me!

Friendly straight forward people and good service. Thank you!

Love this store. Staff are very knowledgeable and friendly. If you are considering a scooter or triumph or Norton motorcycle, please go here.

I bought a new Vespa here and it has been the most fun I have had since I was a child. Thank you Rob and crew.

Honest and easy to talk to. Looking forward to doing business with them. Thanks for calling me back.

Second time there. For a clutch adjustment. Robert is professional I told him the problem that clutch was acting up. I drove up to service department right off John (mechanic) said about my tire. I knew it was bad but they had a tire for it! Awesome. Im very satisfied they took care of my bike. I now found the mechanics that I will only let touch my bike!!! Thank you guys so much!!!!! Anyone looking for a shop to work on their bike this is the place!

I have a question do you guys tune up ATVs and dirt bikes ?We are trying to find a place to fix ATVs and stuff but we can’t!

I love this place. They only sell European biles but they do good mechanic work on European or Japanese bikes, possibly American too but not sure. They are also very friendly and helpful.

These guys are professional and seem to be straight up with there customers in service.

Purchased my 2016 street triple from Shane at D&D and I couldnt be happier. The entire staff is accommodating especially if youre bringing your bike in for service and staying for the duration. Highly recommend D&D!

Great place to hang out, good staff not pushy at all.

Friendly, informative. Overall pretty nice place.

I have a half antique half custom bike and after trying to find some (any) help with it and being referred by every motorcycle repair shop in Pensacola I decided to give them a shot. The staff is very knowledgeable and their hourly is the most reasonable I have come across.I knew I had found the right place when I went to leave my bike there and Emily said, dont worry you baby is safe with us after she surely saw the forlorn look in my eye.

A great motorcycle shop. Ive been in there several times and have been treated great. Im riding a Triumph that I bought used and they treat me like I bought it off their floor. I highly recommend these guys.

I was surprised at the large selection of bikes they had. Triumph Ducati and one more brand I think. Had a very pretty 800rr Dragster America Edition.... Lots of bikes to look at.

Greatte repair shop

Julie, Robert, Shane and the Crew are the best around. Gorgeous shop, beautiful bikes, and the best, quality service in the business.

My husband and I stopped in here to get some Ducati tshirts. We live in Kansas but were in Florida to get married.😁 John was so helpful and friendly! Turns out he and my husband were both in the Navy around the same time so they struck up a great conversation. This is a very nice, clean shop! We highly recommend anyone traveling through to stop there!

This is a top notch dealership all around. I have had multiple bikes serviced here (Aprilia RSV4 and Yamaha YZ450F) with outstanding customer service and quality of work. They went above and beyond to make sure everything was done right with an extremely quick turn around. I havent bought a bike from them but have visited the showroom multiple times. You can tell all the guys in there are passionate about motorcycles and I havent once been pressured into buying anything. Thanks so much D&D!!

I bought a used Street Triple off of Craigslist and have been slowly fixing it up, and D&D is my go to for parts and service. Friendly staff and pricing that is competitive to online stores in most areas. My bike has been in for service a couple times and they always do great work.

Simply the best experience you will ever have with a dealership. New rider, bought a ducati scrambler and they are certainly taking good care of their customer! Great guys, first time and every time you come back.

Wonderful staff! We purchased an ATV for our daughter. Received fabulous customer service. Would recommend to anyone. Great selection of awesome MCs. Knowledgeable staff on area and motorsports. Will be a life long customer.

Outstanding dealership. Great service and parts department. Beautiful bikes.

Amazing and knowledgeable guys working here, took care of my R1100S and suggested a few things for me. Thank you D&D

Ive been doing business with D&D for 18 years and I have never been let down. Good people!

These guys are the best they are quick reasonable prices and excellant workmanship this is my shop from now on, highly recommend Kevin Saltz

Chip was great help, Im in Texas and called about a traction control issue he helped and didnt take long

Best Triumph dealer in the Southeast, if not the country. Dink is the best mechanic around.

Amazing motorcycles and gear.

Best dealer in Pensacola. Friendly staff. I traded in my old Triumph for a Triumph Tiger 800XC. This is the second purchase from Dave at D&D Cycles. I owed some money on my old bike and Dave still made it happen. He got the monthly payments lower than what I was aiming for and threw in the first service free. Dave demonstrated each accessory on my bike and he even called me on his personal cell to make sure I made it home alright. Excellent customer service and extremely caring individuals. The Triumph Tiger 800 XC is awesome.

Stopped by on way through to San Antonio.Had a few issues with my 2027 Tiger 800 they slid me in and helped me on my way.Can’t say enough about how accommodating they wereWay above and beyond. Thank you again !

Solved a mechanical puzzle in my ancient Guzzi, when others could not - she now runs like new. Great customer service all along the way. These guys are the real deal!

I had the BEST experience today.Recently moved to Pensacola from Dallas and needed some work done on my Vespa ET2 and luckily found D &D cycle.Rode my bike in at 2:00 on a Friday afternoon and miraculously they were able to fix my problems, even fixing stuff I didnt notice, and had me on my way within the hour.WOW!!!!Soooooo glad to have found this dealership.Customer for now on.THANK YOU D&D Cycles!!!Orvel Sternberg

Rode in with a dying bike on a busy Wednesday afternoon.Dink, the owner said that he should be able to look at it if I didnt mind waiting. Unloaded all of my camping gear and as he started to explain what could be wrong, found that an alarm block wire had been pinched. So I took a seat in the waiting room and with in a short while I was back on the road.Very nice people and shop!If youre on the road, dont pass it up!Cheers!

Went in this morning with my Honda CB1100 Retro and things are as they have always been as they are passionate about Motorcycles of all brands and it shows.this is the only shop who could solve my 76 CB750Ks front wheel hop with their high speed balancer and are my Go-To shop for problems with my Hondas

I would recommend this business for service and purchasing KTM motorcycles.I made the mistake of buying a KTM from Distinctive Cycles. I now avoid them like the plague and visit here.Hindsight I should have waited till D&D had the bike I wanted in stock. This place has treated me well over the past several months compared to Distinctive. Between servicing the bike and providing recommendations on new safety gear they are my service center and bike store of choice around Pensacola.

Great service! Shane was wonderful

I called D&D cycles after having numerous problems at John Kileys cycle world. On two occasions they did horrible service on my bike and the third and final time I called them asking about a sprocket and chain install. I was told that if I didnt buy the part from them, they wouldnt do it. Not only did D&D do the install, but it was a reasonable price and very fast. My bike was done in a couple hours. Id def recommend them and I will new returning for future service work.

Although I dont usually take my bike here to be serviced, I have absolutely NO qualms about doing so or even buying a motorcycle from them. The staff are awesome. Shane, John, Dink, everyone. It isnt really the bikes they have (as awesome as they are) or the services they provide (very reasonable prices compared to any other Ducati dealer) that make this place worth going to. Its by far the staff that make anybody that walks in the door feel welcomed and encouraged to hang out and chat about hobbies, bikes, or racing even if you have no intent on buying anything or are new to bikes in general. There is no arrogance or snobbishness demonstrated by any of the staff that tend to plague shops run by a younger crowd, nor is there an impetus to sell you something that you dont need or want.I have since taken two of my friends to this shop and both of them have rode home with a brand new Thruxton 1200 R and a Street Triple! We still visit every other weekend to check out the ever changing inventory.

Nice motorcycle shop. Cool new as well as old bikes to look at. Friendly sales staff.

I have used many shops over the years, this place is great on both sales and service.

Great service excellent people in entire dealership

They were busy in the service department when I arrived, so Calling ahead not bad idea. Also had Some nice bikes to check out In the showroom..

Small store with a small selection of Triumph and Ducati bikes. They have always been nice to us.

To put it simply. I will not bother looking elsewhere.

Good service they got the parts I neede to fix my 4 wheeler.

Great people and great to do business with

Go anywhere but here. I was lied to, screamed at, and EXTORTED for a higher google rating. Ill give you a timeframe of what happened.--- This is a long post, but read it. You will be appalled.--------------------------------------EDIT: Let me address the Owners comments at the bottomLet me illustrate the lies in this companies post, and there are plenty of them.1. I did not come in a week after purchasing the bike. I came in 3 months after purchasing it.2. I never stated that NOBODY in PCola would work on it. D&D is the ONLY company i asked due to their reputation.3. I was never told my repair was project work. If i were told i was to be put at the bottom of the list, i would have not took the bike here.4. I never EVER EVER used profanity towards Robert. He certainly aimed it at me. Including telling me he isnt superman, and doesnt have x-ray vision, and told me he cant pull additional techs out of his A$$.5. After about 5 weeks went by i called every single Tuesday after work to check on it. I did not ever call multiple times in a day.6. As for the money, ill screenshot this and submit a dispute to the CC company. OUTSTANDING!The MGR certainly did try to extort me for a better google review, and it worked until they were done. So if you have a problem with this company, remember to review it AFTER they do the work.Now this company tries to make me look bad so they look better.What a professional company to do business with.--------------------------August 10, 2018 - I came into the shop to ask if they can repair a bearing on my bike. They said they can. They said they will send a tow truck out to get my bike, and the repair would take a month.August 17, 2018 - Tow truck never came. So i paid for a tow truck to come get my bike and drop it off at the shop.September 10, 2018 - Almost a month has gone by and they called me and told me that they had just pulled the motor apart and pulled the bearing. They gave me options and asked for money for the part. I paid them $500.00(Approx) September 27, 2018 - I decided that i would start calling them weekly to get progress reports. I am trying to be patient. Robert, a tech, told me that he cant pull technicians out of his a** that ill have to be patient. If i dont like it, then i cam come get my motorcycle, and he will help me load the boxes into the back of my tuck, and that I still would owe him for what he has done. Robert screamed at me and was very disrespectful.I did not raise my voice back at him until i became tired of being berated.At this point, they have my bike. What am i going to do. They have me over a barrel and they knew it. At this point Robert told me that i would just have to wait, and he was not going to take any more of my calls. Apparently he told Chip the same thing because he would not answer them either. (You will find out more, further down)So I decided to go online and leave a 1 star review. The MGR called me 2 days later asking why i had put it up. I told him Robert LIED about the time frame to compete the bike, and Robert had screamed at me, now nobody will answer my calls. He told me that Chip told him he was avoiding my calls cause he did not know what to say to me.The MGR, i forget the name, told me that i have 2 options. I can take the negative review down and they ill continue working on the bike, or i can leave it up and I can come get it in a box. WTF!The MGR did tell me to call and talk to him directly, cause apparently they still refused to talk to me.They finally fixed my bike in early NOVEMBER, but now it barely runs. It had no problems running before. I dont know if its because it sat up in their shop for months, or if it was out of revenge. Either way, i dropped almost 2k for a repair and now i have a new problem.Now that i have it back, ill write the honest review. I have nothing positive to say about the company. It was a headache and stressful from the word go. Ill go somewhere else in the future.

Best motorcycle shop in NW FL. Friendliest most helpful staff and ownership in the area.