Office personnel was very polite and helpful. Our technician, Chris, was prompt, professional, knowledgeable and I appreciated his honesty! I would recommend ALC for all appliance repairs!

Chris was excellent! Fast, and fix our issue! Thank you

My repairman’s name was Victor. He was prompt on arriving when he told me he would be here. He was very knowledgeable and thorough! He checked everything out on my oven to diagnose the problem correctly. He found the issue and corrected it! He was courteous and professional! I will definitely use this company again should the need arise! Hope I get Victor again if I do have another need!!!

DO NOT USE. This company will take your money, not do the work and the avoid your calls. I took them to small claims after they avoided me for more than 9 months. I won and they had to give me my money back and court costs. If they have ripped you off, take them to court. Its a simple procedure and you will get your money back.

I do not recommend this company. I called them to do a dryer repair, nothing too complicated Samsung just needed a heating element. The repair guy told me it would be 7 to 10 days to get the part. That has been over a month ago. I have called several times only to be told the part is not in. I went on line and could have had the part in two days. The receptionist told me a consumer can get parts faster than a business. I asked the receptionist to have the owner call me, over a week ago. This is the first negative review I have ever written. I just dont want anyone else to have this experience.

My Samsung dryer stopped working on April 7th. Called a number of appliance repair shops. ALC was the only one that made it out that day. That is where the great service stopped. They didnt have the part needed for the repair. I was told it would be 5-10 business days (I paid up front bad idea). Not what I wanted to hear but fine I could deal with it. Three weeks later had not heard anything. I called to find out what was going on they could not give me an ETA. Started calling other repair centers and found one that had the part. I tried to get a refund but they said they dont do refunds. I started calling ALC every couple of days to see what the status was. They then told me to stop calling them and theyd get around to us when they can. The part finally came in and they fixed my dryer on May 21st. Almost two months from when my dryer quit working. They really dont seem to care about customer service. Id even say that ISIS has better customer support than this company. I recommend finding another company for appliance repair.

DO NOT WASTE YOUR TIME with this business, like I did. Called several days in advance to schedule a service call. Was given a timeframe of 10am to 3pm for the scheduled day. I waited until 4pm, SIX HOURS and was never contacted. I finally have to call their office and cancel the appointment!!!

We called ALC appliance repair and they were at our house within the hour to repair our ice machine.Nate was the technician and he was very knowledgeable, very respectful and explained everything in terms we could understand.Thank you ALC appliance repair ⭐️⭐️⭐️⭐️ ⭐️ for you and for Nate!!Steven and Leeann Wheeler

I was very impressed with ALC. From the moment I called, the entire team was super professional and efficient. The woman on the phone gave me approximate estimates and scheduled me for a dishwasher inspection the very next day. I received text updates that kept me very informed and the technician who came out diagnosed the problem immediately and had my dishwasher running again within a half hour. I was very pleased with the entire process. This was one of the best customer experiences I have had in a long time. I highly recommend ALC for appliance repair.

I called this company to fix my oven. I had to call them several weeks later after I had already paid for the part to come and fix my oven. I spent over $300 and my oven still does not work. I have called them multiple times to try to get my oven repaired. This is a oven thats less than 2 years old. Do not use this company I repeat do not use this company. Very unprofessional do not return your phone calls they do not come out and help you

Im so glad I decided to call you all. I was going to go buy a new dryer after my husband thought he could fix it this one which he could not. Thank you again for showing up on time and getting the job done. I have to start the laundry now because there is a lot do. Woo hoo

This company is terrible!I was charged the initial visit 245$ to install a 20$ part which would be fine if a month later I wasn’t still waiting for installation.The tech lied and said parts would take a week. I say lied because based on other reviews this is a common deception..After reaching out to thee office I get nothing but the run around now they won’t answer or return my phone callsI know going forward not to use these little fly by night repair companies like ALCALCDISHONESTDECEPTIVEOVERPRICEDSLOWAND UNPROFESSIONALUSE AT YOUR OWN PERILAfter posting this review I recieved a call from the manger/ owner to resolve this issue..He told me the reason no one was answering or returning my calls was there office is closed on Saturdays..30 min later I get a call from there office returning my call on a alternate number I used they do not have on file lol. You can’t make this stuff up..DOUBLE DOWN ON DECEPTIVE AND MISLEADINGPsAnd if google would allow zero stars that’s what I’d give them

Their office is closed. We had service request in June. They did an initial inspection and said that they need to order a part. They insisted on payment for the inspection, part, and future labor up front. Weeks went buy. We contacted them weekly for an update. They would only say the part was ordered. They would not provide a tracking number on the order. After months with no part or return calls, we requested a refund. Over 6 months later and continuous calls from us, they have not called us back or refunded the money for the part and labor that never happened. DO NOT USE!

Would not recommend this company. Came out to repair my ice maker March 4th tech did not troubleshoot anything except the icemaker then said he would need to order another. A week or so later noticed freezer was not freezing. Call another company tech came out troubleshot freezer pulled freezer drawer out and found solid ice due to main circuit board not working, said that is probably why the ice maker was not working. Sure enough replaced circuit board icemaker worked as good as new. Still waiting for refund or new icemaker.

Look past the good reviews. Technician was late after waiting the allotted time, had to call to ask if he was still coming? Once he arrived, he removed 2 “duckbills” took 10 minutes at the most. Paid the $95 trip fee plus another labor fee & was told to turn my Samsung fridge off for 6 hours & leave the doors open. So much for my contents. Problem is still ongoing & they want another $95 trip fee for something obviously not repaired correctly the first time. I will find another company that will stand behind their work .

You cant see many products and cant find anything useful in their website

Just like the other comments, DO NOT USE THIS BUSINESS!!Called July 31, to repair fridge, was told it needed a new board, the tech said 3-5 days. Waited the 5 days, and called the office, and was told,sorry its actually 7-10 days Called a few more times after the ten days and was told Im leaving a message for parts guy to call me Two more phone calls and was told still havent heard from parts guy Really?!!After this nonsense we called American Express to dispute the charge for no service. Was charged $350 for the part. I called a parts store in Pensacola and drove 10 minutes and got my part!! Installed the same day, the part cost me $200! Same exact part.I guess American Express notified them cause all of a sudden they called and wanted to come by and fix the fridge, 27 days later!On 8/18/20 the Better Business Bureau revoked their accreditation.

We had a bad pump motor and they fixed fine but now the machine makes a terrible noise clunking during the spin cycle all the time. I was told I would have to pay extra to fix it despite the machine not making the noise before they worked on it.

I am sorry. I never write bad reviews. Or any reviews really. I am raising my two kids by myself and trying to feed my family and I was charged 300 dollars and had to wait a month to get the parts to my dryer...they finally came and put in the parts and then tell me my dryer needs a new computer that they cant get me anytime soon. so now I am on my own to pay more money for another part and install it myself. I am confused why the initial service call technician could not tell me the computer would not work also....so I could have known a month ago...or not been out 300 dollars for no dryer repair

I paid this man $85 to come out and evaluate my washer that wasn’t finishing a cycle. All he did was press the button to run a cycle and watched it and said yeah get another it cost too much to fix. He didn’t even open it up or try to do anything. They could have told me that over the phone when I explained the problem. Waste of time and money.

Update of 2/21/2021.....ALC Appliance Repair refunded the $490.60, the total amount they charged me even though I did not ask for a refund. They sent multiple apologies for the inconvenience they gave me. ALL IS SQUARE WITH THEM NOW........ End of update, this is previous history: They also they charged me on On 9/20/2020 their technician visited out house to diagnose and repair our GE refrigerator, on their job number 41306511. A GE part number WR55X10942 was the failed part and I was told they were in short supply because of the virus.. Approximately 5 weeks later their technician came with the new replacement part which ended up also being faulty. I was told that they would put an urgent request in for the new part. On 12/8/2020 I was told the part was still back ordered and not available. so I called GE to complain about their parts support and was told that they had hundreds of this part in stock, it was never an out of stock item was available for $223. I then looked on the internet and found this GE part, new, GE original equipment, one year warranted, available from multiple GE distributors for $135. I have been lied to by ALC Appliance Repair about the availability of this part and I went livid with them My refrigerator has been out of service for 10+ weeks now with no commitment from ALC on when the part will be available. The part from GE has always been available. As a sidebar ALC demanded payment on 9/20 and charged me $320 for the part and $140 for the service call and I still am awaiting a fix...finally the part above arrived and was installed but the service man determined that I had actually lost the heater that defrosts the freezer, he replaced it and it still did not fix the unit (original problem was the unit was not defrosting). Update on 1/4/2021: two weeks ago ALC technician came and determined that I needed a diffuser to fix the refrigerator. Again I am awaiting a part that seems to be not readily available and Im stoking my refrigerator with ice bags from my freezer in the garage awaiting the part. 3 1/2 months now and counting, multiple parts installed with no final repair in site. It is January 9th 2021 and this is my last entry. Have not heard from them in 3 weeks and refrigerator is still not repaired. I believe they have decided to throw in the towel on fixing it, possibly because they have not been able to fix it in 3 or 4 visits now. This has not been a good experience with this company and I would definitely recommend caution in dealing with them. Revocation:On 08/18/2020 this companys Accreditation in your BBB was revoked by the BBBs Board of Directors due to failure to respond to one or more complaints filed with your BBB.

My name is Elizabeth Bullington, I had problem with my Samsung dryer, it was making a loud awful noise, as if it was going to blow up ! I called ALC appliance and the repair gentleman that came out was very prompt and professional and very friendly,it was a pulley bearing that was very worn and it had been grinding away was very worn, he replaced it very promptly, and explained as he went . It was fixed in about 40 to 45 minutes and it works perfectly and very quite. Thank you so much for your business and the repairman was awesome, and your prices are very reasonable.

Called about my ice maker freezing up and frozen water in ice bin and on side of freezer. Technician came out promptly and said I needed a new ice maker and would have to order one ($400). I noticed he next day that even tho the ice maker was turned off there was still water leaking and frozen water everywhere. I called and talked to Katy who was always very cordial and told her I didn’t think it was the ice maker but possibly something else. She called later to say that she talked to the technician and that was normal even If it was turned off because one part is sending signals to other parts. After replacing the ice maker the problem was not fixed . The technician returned and I was informed that another part was bad and it would cost $900 to fix. After talking to the owner he said he would give me back the labor for the ice maker. That would mean that I would pay $1200 in repairs I could buy a new refrigerator for that price. I have not been able to use the ice maker since the repair and it is worse than before they replaced it. I called in December to talk to owner but he was out of town. Next time I called he was sick and Katy would give him my message. I told her I wanted to send pictures of the ice maker to the owner but still no return calls. I feel like I was robbed of $400.

My refrigerator went out overnight and booked an appointment from today 12-5pm. I just got a call saying they were not going to be able to make it today or tomorrow. Now I’ve lost a day in getting my fridge back running. Very unprofessional!

Do not ever call this business with the hopes of getting your appliance repaired. I have been dealing with business for the last two months on a dishwasher repair. My dishwasher would not complete a cycle. Their tech has come to my house 4 times, never able to repair the problem. He claimed it had a bad board, replaced the board but somehow managed to kill all the power to my dishwasher. Thought he had a bad board from the manufacturer, put another one in, still no power. He managed to break my dishwasher more than before. Their management refuses to return phone calls after we left several messages asking what the remedy would be regarding my now more broken appliance. We have been calling for over a week now and they will not return the phone call. Heres the kicker - they ask for payment upfront, so now we are out $289 and still have a non-fuctioning appliance. This business is terrible, DO NOT USE THEM.

On June 23 2020 ALC came to our home to repair our Samsung dryer . The techs name was Chris . He took the dryer apart and found the belt was broken due to a bad idler pulley . He pulled his cell phone out and ordered the parts . He told us it would be 3 to 5 days to receive the parts . We paid him 250.58 with a check . Our bank statement shows check cashed on June 24 2020 one day later . Ten days goes by we dont hear from them . I called the dispatch named Katie asking when are you going to schedule my repair . She told me parts where not in . the next week I called her again she told me the same thing parts are not in . I asked for a tracking number so I could track the parts she would not give me one. I then ask to speak to the owner she said the only way to reach the owner was for her to text him . five more phone calls over the next two weeks to Katie with the same results ( I will text the owner and have him call you ) . Now its been 36 days and still not repair or any communication from the owner . I would beware of doing business with this company . Im now going to pursue small claims court to get my money back .

Ok, heres the deal, first guy, name will not be mentioned, found the problem right away, ordered correct part, however, he lied to me. Told me that he had extracted the bolt and we just needed to get the part. It took a while for the part to come in. New technician, Chris, came over on a Sunday and started the repair only to find that the first guy had lied about extracting the bolt. I am a retired pilot and jet engine mechanic instructor, so I was able to get the proper tools to fully extract the bolt. Chris came back and expertly completed the repair and everything works better than new. ALC is a very good company and they deserve employees like Chris. I am very happy with the outcome.

Chris came to diagnose our freezer that wasnt working properly. He was kind, quiet, wore his face mask, and answered all questions and provided us with all options and recommend which might be a better one.

Technician and staff were friendly and professional on Sep 22. Repeated phonecalls, only to be told parts on order. Emailed Oct 3 saying was going to cancel. Oct 8 had a repair service diagnose, go get parts and install in about 90 mins total time.Was contacted around Oct 19 to arrange installation after cancellation letter sent. And no refund to date

#1- Chris patiently waited for me as I was late getting home. He diagnosed my washer problem and explained so that I could understand. #2- The company returned my call on a Sunday and set up an appointment for Monday. All the other companies I left msgs with called me back on Monday and lost out on my business. Thank you ALC!

DO NOT WASTE YOUR MONEY OR TIME!!!My mom has been waiting for over a MONTH now to have her appliance repaired. Was told a part had to be ordered but charged her card almost $300. Here we are a month later and no response. Benson’s in Foley came out and fixed it same day for half the price.If you go to your Facebook reviews, it seems my elderly mother isn’t the only one being taken advantage of. Very disappointed and dissatisfied. Currently waiting on a call from “upper management” who will probably never call.

I have used them before they are so helpful, friendly and professional and thats why I will keep calling them when I need someone

Do not use this business. Lies and deception.And because I posted this review, the owner has threatened to sue me for slander and liable.I had a problem with my washer and they sent a technician. He was in my house less than 20 minutes. He said that our pump was broken and we needed to have it replaced. 89$ for the visit or nearly 300$ for the repair. I decided to buy a new washer instead.A little later I looked at my security cameras and see that the tech looked up the problem on YouTube. Never took anything apart, just googled on his phone.The next morning my husband YouTubes the same, and has the washer apart in less than 20 minutes. Lodged above the pump that he said is broken is 3 paperclips, 2 safety pins and a very old sock. He puts it back together and it works. 26 minutes total work. No cost except the 89$ I paid the tech.We order the pump online for less than 30$ and when it comes in in two days, he puts it in just in case. 30 minutes work.I call the company, tell them that the tech never did anything but run the water in the tub, tell her about the security camera. She says someone will get back to me.They dont. I call back. Im told thats the way they do things. No big deal.I post a negative review, well that gets the owners attention. He calls me, says hes sorry, hes going to send me a refund that day and give me a credit for a future service and at that time he would send a top tier technician. So Id have a better experience.He never sent the check, nor did he send me an email confirmation of my future credit.On December 29, after the owner calls me and yells at me to remove the review, I tell him no, as I still have received nothing from him . Two hours later he sends the email he said he would sent on December 19. Still, no check.Dont do business with these people. Go use YouTube and save yourself from liars and thieves.

Just had an appointment with Robert. He was not only fast and friendly, he was very knowledgeable about his job. He answered all my questions and finished in a very reasonable time. This is my first time calling for any kind of repair and I was very satisfied.

Service call for repair of washer on 5/18. The repairman stated the washer was fine need to get a plumber. The plummer fixed the problem on 5/20. 5/22 i called back left message that the washer will spin but not agitate. I waited for reponse. I called again today. No response. We paid for service we did not get.

Fast, efficient, and responsive! Called on a Friday morning about my fridge leaking and Robert was there within 1 hour!Robert was kind, knowledgeable, and answered every question I had with patience.Also, whenever you call their main office the representatives are happy and attentive!Would highly recommend to anyone!

I highly recommend this company. I especially recommend the technician named Robert. Ive dealt with a lot of sketchy repairman in the past. Robert came on time, and he figured out the problem with my washer in 2 minutes. He had it fixed in about 10 minutes. He is very professional and knowledgeable about appliances. If I ever need another appliance fixed, I will ask for Robert personally. I shared my awesome experience with all my family and friends.

These folk is full of it, they never answered the phone, I went to the office and that was a sham. I dont know if they exist. Glad I didnt spend any money with them. 👎🏾👎🏾👎🏾👎🏽👎🏽

My fridge quit cooling on the refer side. Called ALC and Nate showed up in a short time and opened the box innards to discover that the defroster was burned out. He ordered a part and it came in about 10 days, and Robert came out on a Saturday to repair....all works well now.......both Nate and Robert were extremely courteous, competent and completed repairs in a minimal amount of time........I would definitely recommend ALC to anyone that wants a job done quickly and competently

Fast,, and I mean fast service. I called on a Friday afternoon at 4:30 to have my refrigerator fixed, which stopped working that day, and the technician was at my house in an hour. Very courteous, professional, and knowledgeable. The technician, Robert, explained what caused the issue and gave several helpful tips. Definitely will use them again for appliance issues.

Technician (Robert) was courteous and efficient. He quickly diagnosed the problem and was able to fix the problem. The fee charged for time spent diagnosing, fixing, and checking his work in my estimation is consistent with what should be expected for plumbing services. Completed work for fix is guaranteed for one year. Will call this firm again if I need future repair work.

I am hoping for a good outcome. We had to pay upfront for service and for parts, which I did not feel good about paying for services before the work is completed. I was told someone would show up on Saturday between 1-6, and it is now 4 pm and no one has called to let us know if anyone will be coming out. Disappointed too that I have had to call them often to ask if the part came in. I will update when I learn more. Okay, I said I would update. It turned out that one worker was out ill and a company truck was done, plus all the rain - everything had put them behind, so they were playing catch up today. The worker took time to explain my concerns and now I will not only use them for any future issues, but I will highly recommend them. I will edit if the freezer works, when I looked at it around 7 it was still hot, so will give it some time to see. Hoping..... Nope, seems the seal is the issue, hope to get this fixed. I wanted to say when I called back this week, the tech Robert came and said I can fix this. What happened was the seal did not warm up enough to set, so he saw there were several gaps and warmed them up and it is all fine now. He cleared the ice too that had formed. While there, the ice maker on another unit was not working. We both thought it was going to need to be replaced, but it started to work great again without doing anything. These guys really do their best to make things right. I would use them again and would highly recommend them.

Chris came to look at our stove cause it wasnt heating properly. He arrived earlier than expected whichbwas nice and he was profession in his diagnosis.

Robert came to our home between the hour the office stated and unclogthe vent line for our Speed Queen Dryer. He was very courteous and veryknowledgeable. We highly recommend Robert, if you need appliance repair.

Same Day service....My dryer needed a new thermal fuse and he had the part with him. I am so pleased with how quick he was able to fix the dryer. The technician was very informative and I highly recommend ALC for all appliance repair needs. The cost was very reasonable. Thank you

They are quick to show up and diagnose a problem but after you pay them the repair fee their schedule is suddenly so full they cant actually do the repair for weeks. If you use them dont pay them for parts up front because you will be put at the end of the line. Also warranty is useless since most people cant wait weeks for them to come back out and fix their previous work. Highly dissatisfied.

Chris wasvery knowledgable and everything was easy breezy after the part came.

Our renters had issues with the microwave. Someone responded immediately and they were able to make the repair that day. Thank you for the timely and friendly service. We will definitely use this company again!

I have used ALC 3 or four times now. Robert has been here the last 2 times and I received excellent same day service each time!!! Robert is very professional and nice to be around, I highly recommend this company. The prices are very good and so is the service 😊Thank you Robert

On February 7th I had a service call for my stove, charged over $300 for new motherboard and was told 3 to 5 days for shipping. On February 14th, I called and was told its in transit. I called again today on February 21st and told them either give me my part or give me my money. Amazing the part is there and theyll be out sometime tomorrow. How long has the part been there without them bothering to contact me?!? Poor way of doing business in my opinion.Anyone else ever had someone call you and explain how it wasnt their fault and request you to remove the review? I just did.

So after almost 6 weeks my dishwasher is finally fixed. The 1st part they ordered didnt fix the problem, that took 4 weeks. Then they sent out a great tech, that seemed to know what he was doing, and found the problem. It took another couple of weeks to get that part. I called every week, and was given different stories as to why it was taking so long. If you want to know what is going on with your repair, you have to call them. Their communication is virtually non-existent. Use them at your own risk, I will never use them again. 6 weeks to repair a dishwasher is beyond unacceptable.

Called in March to have are washing machine fixed paid. 300.00 and still does the same thing its now August washer still not fixed and they wont give me my money back Ive called from the start but only get the run around and told that my complaint has been forward to the main office and no responseDONT USE THIS COMPANY THEY WILL TAKE YOUR MONEY AND RUN!!!!

Called and set up appointment. Washing machine drain pump was bad which is what the electronic app also diagnosed. Robert diagnosed and ordered the part. After waiting a week part arrived on Friday and Robert came out later Saturday afternoon. He took his time to ensure it was installed appropriately. Thank you.

Dont use this business! They came out and collected fee then told me that the parts would take 7 to 10 days and the email that came said 2 to 3 weeks. I called and asked them what brand of appliance I had and they didnt even know. I found the parts in stock at local appliance store.

I called ALC Appliance Repair to fix a dishwasher leak. The service tech came out the next day and said they need to order a couple of parts, but should be back in 3-5 days to install them. I called the office multiple times and I got the same answer that they are waiting for the parts. They were supposed to call me back with expected delivery date, but never called back. Ever since the repair man was at our house the first time they never called back and explained what is going on, and why they are delayed. The water in the kitchen was turned off, so we could not use the kitchen. In fact, I only got the attention after I published the first version of this review. Then the parts were the available right away. Two and half weeks after the water in the kitchen was shut off, the technician came out an installed the parts. He worked hard and had to go to the hardware store twice to get additional parts. He had to leave in the middle of the repair to take care of other customers, but come back the same evening to finish up the job. He worked hard and did a good job, but the whole process took too long and without any communication before the last day.

I highly recommend this company! Same day service, friendly and knowledgeable repair man. Answered all my questions. I will definitely use them again in the future!

I was on a 7 days waiting list for Sears to repair my washer. I contacted ALC and they squeezed us in the very next day. The technician was very knowledgeable and knew exactly what to do to get our washer back in working order. I highly recommend ALC and will use their services in the future!

They said part would be here in 3 to 5 days...2 weeks later NO part!!!!! And did not receive a courtesy call that the part was not here. Paid them in full and because part DID NOT arrive in 3 to 5 days I told them I wanted my money back in full because they breached their own contract....they told me 2 to 3 weeks before I would get my money back...please DO NOT use this place!!!!!!

We have used ALC (Ables) for several years - always an excellent experience.Just had to call again. Out quickly and another great experience.

I totally recommend this company! My fridge was freezing over in the freezer and leaking water into my fridge and everything was starting to go bad in my fridge, every company I called couldn’t come for a week!! ALC sent some out the next day they were super professional and got it fixed fast and they are reasonably priced! I will be using them for anything I need in the future for my appliances!!

Had my washer fixed by them. Did a great job and were very respectful. I would highly recommend their services.

My washing machine quit working and a friend of mine told me about this appliance repair company that she used. After a quick phone call the appliance repairman was at my house 2 hours later. He was able to fix it the same day at a very reasonable price. That phone call saved me a ton of money. I highly recommend them for anyone looking for appliance repair. Great value.

Prompt and courteous.. Rob did a great job and was able to make the repair within an hour.

Bradley was very helpful in getting me a same day appointment in my emergency situation. Chris was so nice and very informative when he came out to repair my dryer. My total experience was a very good surprise at the end. Fast service, Great pricing - thats what Im talking about!

That came in fix my store and was out. I am one happy Mother.

Fast, reliable and competent. What more can you ask for?They came out when they said they would, charged me a fair price, and got my Electrolux dryer running like a new machine.I would most definitely recommend this company, and I will definitely call them when I need service for an appliance in the future!Good job!

Called them on an ice maker, multiple trips out and 2 replaced parts that I paid for. New icemaker would be $1600, spent $500+ on repairs and it was not fixed. They eventually would not return my calls. Wound up having a handyman take icemaker out and install a beverage cooler. Very poor customer service. If you can’t fix it, then just say it.

Robert came out and immediately solved the problem. He was very fast, friendly, and professional. I recommend ALC as I have used them before and never had any issues.

Arrival was timely, but the entire diagnosis was verbal. It could have been done by telephone. The freezer wasnt warm to the touch. I informed that the freezer was running, but not freezing. I thought maybe I needed refrigerant or something. The technician didnt even move the freezer to view the rear. The technician suggested that the condenser went out and the cost of repair would most likely exceed the cost of buying new. That suggestion cost me $65. He didnt even get his hands dirty. He made easy money and it only took about three minutes.

Today Bradley came by my house to repair what I thought was a burned out heating element in my clothes dryer. He discovered that my exhaust hose which is 12 feet long was improperly installed and was totally clogged with dryer lint and could easily have caught fire and destroyed my home.Kudos to Bradley for doing such a speedy and thorough repair. I will definitely use ALC in the future.

They did not follow client instructions and claim not to remember. Their carpentry workmanship was POOR. Much of their work will have to be repaired and some will have to be removed and redone by a competent contractor. They were way over priced . I would never let these guys on my property again.

Robert did a great job troubleshooting and finding the issue with my Fisher & Payless dishwasher in a timely manner. Appreciate the quick response time as well.

Great service! I called and they came the same day to repair my washer. Saved me from have to buy another one. Chris was my technician and was very nice.

Super service from this company! I called about a leaky refrigerator, Nate came out the next day, and a frozen drain line was fixed within 45 minutes. Fair price for excellent service. Dont hesitate to call this company for appliance repairs!

Our dishwasher had jammed and flooded my sing so we needed a repair service to come in as soon as possible. We called a bunch of other companies but they werent available to come out right away except for Ables. The tech came out within the hour after we called and was able to fix our dishwasher. These guys are awesome and reliable.

This is the second time I’ve used ACL repair. Robert was the service technician both times. He did a fantastic job each service call. He fixed a modern refrigerator and an old coke machine for us (We have been trying for years to find someone to fix the Coke Machine). I highly recommend ACL.

Did not come through with the part to fix my oven,I payed for everything up front on my credit card on June 19,2020,I have been given excuse after excuse about my refund still havent received a a refund as of September 15,2020 they said a check was put in the mail August 28,2020,dont use this company they dont stand behind what they tell you,Kennth Samuel

I made a service appointment one week in advance. I was given a time frame of 10 to 3 the following week, which was fine. On the date I was given no one called or came to do the service. The customer service lady had several excuses, she had the wrong phone number, not sure how because the correct number was on the invoice I received. Also she said she called and left a voice message after we talked late that afternoon, she did not leave a message on my phone. I would not recommend this company for any service.

I have used ALC to fix all my appliances that were damaged after the flood we had in 2014, and have used them a few times at my office as well. Great and timely service with great prices. I would highly recommend them to anyone.

The technician came promptly and quickly diagnosed the problem.He was friendly and courteous. The same technician repaired mywasher two months ago. I had the same positive experience.

Give them a call if you want quality professional service.

ALC Appliance Repair sent service tech Bradley to repair our broken dryer. He was able to diagnose the problem quickly, and he had the dryer up and running in no time. This was very much appreciated by my wife! I would call ALC again for future appliance issues.

The repairman Chris had to order parts for my oven. He came back the day before Thanksgiving and it has been working great. I will use them again.

These guys are great, very professional and efficient at what they do this is now the second time I have hired them to fix some of my appliances and they did a great job my appliances work better than they did before they actually worked thank you guys for providing excellent service and quality, highly recommended .

Thank you ALC Appliance Repair. The technician was very kind and very courteous. He was also very respectful of my home and cleaned up after his work.

I came across this appliance repair company when looking for one to repair my fridge. I moved to Pensacola a few months ago and since Im new here I decided to better look online for one, so I guess I made the best decision because they did a great job and Im very please with their service in general. Recommended.

My GE dishwasher was a little over a yr old and it just stopped getting water to it. The service reps had to order parts at 2 different times to get it going again. I was quoted a price to make the repairs before they started. It was a flat rate and the company didnt try to get more even though they had to make more than one trip to get the job done! They did a great job and I was impressed with the professional manner in which they did my repair. Their service was GREAT and so was their pricing. If I have have the need for another appliance repair, I will call Ables.

Phenomenal service!!! I had a bad valve on one of the burners on my gas stove and once lit I could not turn it off. It was Thanksgiving Eve after 7:00 PM and we had a big celebration scheduled for the next day. I thought for sure that I would have to turn the gas off to the stove and ask someone else to host. I called Bradley and they were on the scene within twenty minutes. They saved the day. Their pricing was very fair and their service after the fact was exceptional. I would recommend them to anyone I know.

Repaired my Samsung Craigs list find- quickly, accurately and at an a fair price!We will definitely be calling them in the future for our appliances repair needs.THANKS!

Great customer service! These guys have serviced my rental properties for the past year now, and are very professional and honest. I will continue to use their service for all my future needs, and would highly recomend them to anyone. Thanks again..

I would highly recommend this company. I called and the staff was very friendly. The techs were very friendly and were prompt at diagnosing and getting my problem fixed. They are now on speed dial.

ALC came and helped me very quickly. Very friendly, professional, and knowledgeable. I will call them everytime I need help with my appliances.

I contacted Ables about my Whirlpool washer. Mr. Ables and one of his technicians came out the same day. They knew exactly what the problem was before they arrived. They had it fixed and washing again within a few minutes of being there. They explained what the problem was thoroughly and what they had to do to fix it. they warrantied the work for ninety days. That in itself is hard to find. They were professional and courteous and completely thorough on their checks even though they knew what the problem was. I was very pleased with their work and would highly recommend them to ANYBODY! Thank you Mr. Ables

I am a new (and already loyal) customer. I have dealt with several repair companies in my time, and none has been as prompt, knowlegeable and honest as ACL Appliance Repair. Outstanding service. Simply the best!

After troubleshooting ourselves, our LG washer still wouldnt work. Called ALC and Nate was here in less than an hour. He was professional and courteous, found the drain pump to be bad. He left to go pick one up because it was in stock. Came back in about 30 minutes and installed it. Company has 90 day warranty on the parts and labor, but we are moving out of state soon. Nate left his contact information and said if we have issues again to call him and he would walk us through best he can over the phone.He even found part numbers and average prices for a couple pieces broken in our refrigerator! He went above and beyond for us today.Phenomenal service and we will be recommending them to anyone we know having appliance issues!

Robert was very professional and courteous it was a pleasure to have him in my home and made me feel relaxed and he would get the job done no matter what!!

Charge $90 for 5 minutes up time. Was told the washer was not worth fixing and could not fix the dryer. Both pieces were done for 135 labor included.

My dryer would not run, called ALC told them the problem and that i suspected the timer or on/off switch, they had someone out righr away. He opened up the dryer and said it was the timer at a cost of 285.00 parts/ labor. Had to order the part said week and a half to get it. 2 weeks later no word so i called them and part was in schedualed app. For the install but i had to work until 4 p.m. so had to cancel, becsuse they said they dont work past 3. Finally had to just take a day off work 1 month and 2 weeks past first call to get it installed... schedualed this app 2weeks in advance for 8 am and yet on day to be fixed was told they were runninh behind so didnt get it done till about 11. Then dryer still didnt work because timer knob was broke, now im wondering if this was the problem all along! To top it all off obce i turned the dryer on it was very loud so got to looking and low and behold the repair man left the vent hose off for the dryer to blow all the lint around wash room. I am totaly disappointed in the service of this company and would NOT recommend them.

Greatest service Ive ever had, best appliance repairs company, really! My fridge went down on monday morning and by the afternoon it was working perfectly. Super fast service but with quality job.

My Maytag dryer stopped working in the middle of a load on a sunday and by 10 am on Monday Ables had been there, fixed it and were gone. The price was extremely reasonable and the workmanship was excellent. If I have any other appliance issues, Ables will definitely by the ones I call first.