Disappointed in the customer service that I received. I purchased a brand new 2022 GLE. The car is not even a week old and is already giving me problems. I immediately contacted my sales rep during the weekend and she said she’d get back to me first thing Monday. I contacted my sales rep on Monday and got no response until the evening finally replying with “she was with clients and will follow up the next day and to please remind her.” Her motive is clearly to make sales and does not care about the customer service provided. Not to mentioned she rushed me when I was getting into my new car, didn’t even take the time to explain the cars features and answer any questions as they normally do when you get into your new vehicle. Will not be purchasing another car with her.

Rey has been my service coordinator for the past 2 leases with Mercedes in Pembroke pines and he gets me in and out quickly. He knows I have a busy schedule and he is there at 7am, which makes it easier for me. He explains things to me that I wish the sales people would do. For example, he explains exactly what service plan I have covers. If the sales people would do it like that, I would have definitely got better coverage. He should be moved to sales! The only issue I have thos time, is that when I would pick up my car in the past, they always clean it. This time, the outside was dirty from being in service, but other than that, I am happy with my service. Keep up the good job Rey!

We got a our first Mercedes with Mercedes-Benz Pembroke Pines. Everything was super fast, great services and we got the car of our dreams. Anthony Toro was amazing, he guide us til the end. Always available to talk and answer any questions. Made our purchase easy. Keep the good work! I will come back in a couple years !

Carlos Gonzales is an amazing. He helped and guide me thru the purchase process. In this difficult times it’s important to have a good advisor. Also, Carlos, the financial guy, an expertise in his job. Direct to the point and you don’t waste time and money. Thank you guys. Like always, five stars for you !!!

The experience was a positive encounter from Carlos who greeted me when I drove into the service center, to the time I was called by Steven the rep who handled the sit down conversation on the service I required. I liked there were 3 service options for the class A service. This is the first time I was made aware this option existed visiting other dealers for many years. The information shared was written and I was given the time to review before making a choice. I was told 2 hours when I scheduled the appointment. I was in an out before the timeframe given. I like that nice surprise, under sell and over deliver. Great job and saw many smiling faces despite the mask wearing.

Very nice dealership employees are very courteous. I will return next year for the 2022 C300

Buying a car is known to be one of the Top 5 stressors in a persons life and up until now, I can honestly say it was the second most stressful thing in my life; that was until I met Deivis Maldonado at Mercedes-Benz of Pembroke Pines. I found a used car online (a GMC) that happened to be at this dealership. I have to admit I was a bit worried about buying something other than a Mercedes from a Mercedes dealer - but Deivis treated me like I was his highest paying customer! He responded quickly to my texts, was respectful of my time, and went out of his way to make sure I was happy with my purchase. He has earned my business for the rest of my life!

I am a 23 year old and very capable of affording one of these cars, however the dealership must not think so and it’s so extremely rude. I almost left before even looking at a car however I ended up purchasing a car but was treated as a child and got no respect that I deserved the entire time. Right as I walked in to the dealership there were at least 10 people looking at me But no one wanted to walk anywhere near me. I understand that I look young but that doesn’t mean I shouldn’t get the respect I deserve. Just a bad experience wish a luxury car brand they should really work with their employees on how to treat people. They are nicer at Nissan and there cars are half the price.

Worst experience ever for service. Scheduled an appointment for 4 new tires with advertisement stating buy 3 get 1 for $1. Arrived on 9/25/21 to meet with advisor Alberto. We sat at his desk and he commenced mumbling about cost of the tires. So I presented the coupon as instructed at price quote. He looked at the coupon and acted as if he’s unfamiliar with their own promotion. He said he will be right back and took approximately 15-20 minutes before returning. This is when things took a turn for the worst. He quoted me a higher price for all brands tires than other Mercedes Benz companies quotes I got. He quoted a higher price (approx $65 more for the tire and other hidden charges) to compensate for the $1 tire. Total with discount was higher than other dealership without discount.This is a really poor marketing trick that made me upset and so will other customers. This is not what I expect from Mercedes Benz of Pembroke Pines, I expect this from a mom and pop type dealership. I spoke to a manager with no avail. Both were in it together. I am extremely disappointed and will NOT go to this dealership ever to service my vehicles.

John Cook, is an excellent salesperson with the proper demeanor for a no hassle sale. The dealer was very clean and organized. The sales/finance staff processed the paperwork expeditiously. In and out in 3 hours. Its what you come to expect from a luxury brand and autonation. Go see John, he will treat you well.

Outstanding service and follow up throughout the out of state buying process. Vehicle was better than expected and the value unsurpassed. Salesperson Sera was helpful, competent, and communicated well, and followed through on each portion of the sales and delivery process!

If I could give a negative rating to this dealer I would!!! my husband has been a client of this place for many years and the service is a disaster! I own a BMW and I would never give up being a BMW client since they treat me fairly and with respect. I love Mercedes cars but just the thought of having to deal with this service center I would never buy one of their cars. Maybe they have other service centers that are better but the Pembroke Pines one is a total disaster. Buyer beware!!!!!

You are so lucky to have Rey Fernandez on your team. Everyone is great, especially the guys at the receiving desk but Rey makes the client feel important and taken care of. Thank you!

Third or fourth attempt To Diagnose and repair wheel speed sensor issue.Please contact me in one month. I will advise on results. All employees are helpful and attempting to solve the issue.

Great experience 😃‼️

The customer service was great. Albert was very professorial and everything was done fast.CONS: Other Mercedes dealers provide video clips of the condition of brakes, tires etc...Im giving 5 stars for the service which i think is very important.

The worst experience ever. i am getting rid of my 2016 c300 mercedes as i text. diagnosing their car there is where it starts. you are at their mercy no matter what. worst car i ever owned and bought new. never again.

I just lease a vehicle there,good service .

My car was serviced as required but that pretty much sums up whats good about my experience at MB of PPines. On arrival, the attendant, was not pleasant at all. He asked me why I was there (no welcome to MB, how may we help you, etc) and sent me to the waiting area. The waiting room is not equipped to put it nicely. The Service Manager was professional but I had to get information from him instead of him providing it to me. He told me how much was going to be and nothing else. I had to ask, what will be included in this, what should I expect, etc, etc. I guess there was nothing to sell me since the car is fairly new. Finally, after 1 1/2 hour at the place (for an oil change pretty much) I had to ask what was the status and was told they were washing it - 30 minutes later, I could see the car waiting to be taken into the car wash (just waiting)... 20 minutes later, the car was brought to the pick up area and the attendant was not even there to formally give me the car. I told the guy who brought the car that I was the owner and he gave it to me. He didnt even take the paper mat. I had to take it and tossed it. This is the closest MB dealership I have so, I will probably bring the car back again but now I know what to expect.

MIGUEL WAS AN AMAZING SALESMEN HE TOOK CARE OF ME AND WAS SUPER HELPFUL THROUGH THE WHOLE PROCESS. IT WAS MY FIRST TIME BUYING A CAR AND HE MADE IT SUPER MEMORABLE HUGE SHOUTOUT TO MIGUEL I RECOMMEND HIM TO ANYONE WHO WANTS A NEW BENZ

The time for the recall service was faster than expected the employees skill communication is excellent. Mr. Alex Ruiz is a hard worked, very busy but very diligent and answered all my questions excellently. Very nice personal in the Autopart as well.Thank you for your work.

The Mercedes Service Team offered a great customer service experience from the moment of my arrival to the end of my car services. I was very pleased to see my car super clean and ready to keep driving. In overall, GREAT SERVICE!!

Worst experience EVER!!!! Save time and money go somewhere else!!! I was asked to come in 3 different times and lied to 3 different times. I understand theres a car shortage but truth is always the way to go.... I purchased my vehicle from Mercedes of Fort Pierce yes 2 hours away but the service, and the attention was GRAND!!!

Christian Martinez is the best service advisor! He made sure my car issue was resolved no matter how long it took. Highly recommend him.

Excellent service, professional people, I highly recommend it!!!

This is my second encounter with this dealership. Initially, I decided to pass by this location to inquire if they had a E450 Cabriolet in stock. I asked the front desk woman for sales, I was greeted by someone who looked me up and down and seemed bothered to assist. Explained what I was looking for and to my surprise they had one. It was pulled to the front for a test drive and as we pulled off the lot, the salesman received a call to bring it back, the car has been sold...complete waste of time. We walked inside as I was willing to build and wait on a new car, he seemed annoyed so I walked out.Today, I called because I saw my exact build online, called and was directed to a salesman. He confirmed car was there, so I asked for pricing. I was sent pricing, of which wasnt bad. I enlisted a broker after my first encounter with these guys and got a great deal, however, if I could get the car now without waiting...why not? When it was time to negotiate, it was a take it or leave it or put down $12k to get it to the price you want. No Thank you, Ill wait!Save yourself the aggravation, head down to Coral Gables Mercedes or use a broker to buy your next one. This will be my 3rd Mercedes that I normally lease from Pompano, however, my salesman retired.

Arrived at appointment time. Car accepted and sent to service department. Alex handled paperwork and discussed service. Car was returned fully serviced in estimated time. Service department and waiting area neat and clean. I am satisfied with the service.

Nice and clean. Customer service is A+. My repair representative was great.

Havent been to the dealer in a while but was welcomed. My main battery needed replacement and service wasnt that long. My advisor called me as soon as my car was ready. Nice free wash n vacuum, even tires dressed. 👌

What a great experience leasing my first Mercedes at the Pembroke Pines location. I went to many different dealerships and the Pembroke Pines location treated me the best BY FAR. Thank you to Joshua at Mercedes-Benz of Pembroke Pines for keeping his promise and getting back to me whenever there was an A-Class available. Make sure you ask for him as he made the process a quick and easy one. Loving my new car!

I have owned BMW, AUDI earlier and always had a great customer experience during the sales and service appointments. I was hoping it would be the same or better with Mercedes but thats not the case. The car was called in for safety recall and it took over a week to complete it which is fine but the advisor did not communicate or when called always seems rushed answering my questions. Finally my advisor called me and said the car was ready, sent to car wash and can be picked up any time. When I went to pick up the car, to my surprise it was not car washed and the valet guy tried to convivence me that it was washed and got dirty because of the rain, clearly it was not washed. I have to wait another 30 min to get it done. Overall the experience is not what I would expect from a Mercedes service center.

My salesman John Cook was extremely friendly and helped my experience to be a smooth transaction. Bert Martinez (Sales Manager) was involved every step of the way with great professionalism. I highly recommend Mercedes Benz of Pembroke pines to anyone who is seeking to purchase the Best in class.

I had the best experience! Everyone was friendly and very polite. The transaction was very smooth and quick. I recommend them 1000%. I am very please with my new suv. Thank you.

Was very satisfied with customer service at Mercedes-Benz Pembroke Pines. You guys were courteous and professional. Thank you for your help . Mercedes-Benz in Pembroke Pines is the place to be.

It’s been two years since Sera help me lease my Mercedez. This time she helped me sell it 😱 back to Mercedez and offered a great deal. Even though I was leaving Mercedez 😢. She was helpful and explain to me all the options I had. Overall, she understands customers and offers solutions. I would definitely recommend her to anyone thinking of getting a new Car at this location.

My experience with Mercedes Benz from start to finish has been phenomenal!! Consider me a customer for life now! Sera Bruno at the Pembroke Pines location is amazing! Professional, funny, and makes you feel like family. Not to mention a woman sales rep in such a male dominated area. That alone already had me sold. She’s experienced and knows her stuff and I look forward to continuing my business with the company. I got my dream car thanks to her 😢 🤗

I wish I could give a negative point to the MB of PP!During my last couple of visits, the advisor of my car was not present to formally give my car most of the times. I guess he should be there to at least explain what services have been done on my car! Sometimes I came home and found that the issue is still there and when I contacted the advisor, I was told that we just ordered the part!!! So, in these situations, should customers follow up with the car advisors or it should be vice versa???!!! Shouldnt the advisor at least inform you about this when you are picking up your car? Besides, what does it mean the car is ready when you even did not change the defected part???!!!In my last visit my car was there for almost one week (5 business days) for an issue with the AC. As always, I had to follow up what is going on with my car. The advisor told me that there is a leaking in the AC and we ordered a hose! Once I received my car I saw in the bill that NO LEAKAGE WAS FOUND and they just recharged the AC! So, FIVE working days for just recharging the AC???!!! Since my car advisor was not there at the time I picked up my car, I met with the MANAGER of the car advisors! He told me that I will check this out and will let you know tomorrow why your car has been here for this long. More surprisingly, I have not received any calls yet neither from the car advisor or the manager!I hope MB of PP could better serve people, especially more respectfully as other MB branches do!

Couldnt be happier with Christian. Explained everything about my service, even helped me out a bit. Thank you Chris. Lots of kudos.

Fast and straight to the point. I was inn a hurry because I didnt want to rent a car. So Mr. Carlos Gonzalez did a great jobb in giving me the key in around 2hours. All fine!

If you are a person of color i suggest you never enter this mercedes benz store. They treat you like dirt. The sales person that showed us around was extremely rude, was barely interested in selling the car. Luxury car dealerships are supposed to have good customer service but i guess it does not apply to the employees at this place. The way my family was humiliated. I will be calling corporate about this.

I called ahead and came in 90 minutes before closing to see a pre-owned GLC 300 I found online. I was promptly greeted and within minutes I was on a test drive. Marko was great with explaining the features of the car. Buying process was smooth, no pressure. I got a great rate from MB and walked out with the keys to my first MB!

We just left the dealership after speaking to their rep who was incredibly unhelpful and had a nasty attitude. We wanted to look at the potential to get an suv and the rep basically talked down to us through out saying ‘well we sell before they get off the truck’ and that we have no clue how well they have been doing with sales. Didn’t offer to give us options on how we could purchase one and what our options could be. We just walked right back to our car without even going inside their dealership. The rep standing outside is doing a tremendous job turning serious buyers away… too bad they are doing too well! Taking our business to Maserati or Land Rover.

The experience was amazing. The moment I walked into the dealership I was greeted. Joshua Rodriguez was an amazing sales person, he answered every question I had and was very patient with my requests. He also was t pushy to sell a vehicle, he understood my situation and told me to take my time and talk it over with my spouse. He also helped me with the price and got it down to where I asked him to. I would definitely recommend this deanship and recommend Joshua to friends and family.

Took my wifes car for an issue with the windshield. Staff is very kind and helpful. Chris was my service advisor overseeing the process. Amazing customer service skills. Was given a beautiful loaner so my wife can work during the weekend. Look forward to getting our car back and continuing doing business with Mercedes benz of Pembroke Pines.

I am never disappointed when I come to service my car. Someday takes more time than others but the service is always excellent.

I had the best experience in the purchase of my new GL 350. Sales person John Cook was great, friendly, knowledgeable, also Anthony in financing. The process was smooth and easy. Will definitely recommend to friends and family. .

Mr. Wesley Green is nice and patience to show vehicles and answering questions. given test drive and helped with features to use.

Very pleasant staff and my service tech, Christian, kept me informed at all times. The wait was exactly what they predicted, which was great since I had other appointments.

Out of all of the autonation owned dealerships, this is the only one willing to find the car I was interested in. Miguel C did what it took to make the deal. Nice facility, nice cars, friendly staff. After the sale issues is where I had problems. Saying they will call me back and never did.

This place is so great. The valet guys were extremely nice and very helpful. Steve and Andrew were very helpful and they grabbed my car very quickly. Steven was great too, he explained everything my car needed to be worked on and when I needed to rotate my tires. Great team!

Excellent customer service and professionalism by our salesman Lorenzo Couttenye. Even after we left the dealership he contacted us on multiple occasions to assure our satisfaction and to give his undivided support with anything we may have needed.

I have to say that the service here is amazing. I was greeted by Lorenzo Couttenye and William Gonzalez. This was definitely the best service I’ve ever had a dealership. They were knowledgeable and made sure that the car that i wanted to test drive was ready for me to drive. Everyone there were extremely friendly. If you need a new Mercedes please come here and ask for Lorenzo or William. Thank you guys so much!

Service and repairs have been good. They should show the parts that were replaced to be sure they were damaged.It is impossible to get anything done over the phone. Service advisors don’t reply.Can’t get online a quote for services.

I was so impressed. I did not have an appointment & I showed up to service around 3:00. My driver’s side seat was set all the way back and would not slide back to my usual position. It was very stressful as I could not reach the accelerator or brakes without sitting at the edge of the seat. Even doing that I could only reach the accelerator with my toes ! The service department took me in right away & I was all fixed & ready to go within 90 minutes. Way to go Mercedes Benz of Pembroke PInes ! Thank you !

Excellent - I got a nail in my rear driver side tire and my service representative, Pedro, got me in and got the problem resolved and no charge.. My car was washed and cleaned and I was onmy way. Thank you for great customer service 👏

Rey always takes care of my car with excellent service. It’s a joy to have it serviced.

I would like to thank Carlos in Sales and also Carlos in finance. I appreciate the straightforward and honest salesmanship from both gentleman. They did what they said and the G90 was exactly how it was presented over the phone. Definitely worth the 8 hour round trip. I would also like to comment on expediting the paperwork to get me back on the road and the professionalism of everyone we met.

Everyone is very helpful and attentive. They thoroughly went through my reported issues and resolved them all.

My experience with Mercedes of Pembroke Pines was top tier. From scheduling, to handoff to pickup, everything was excellent. My service manager Rey is an absolute professional and his level of care, and attention to detail reflects great credit upon himself and this service organization. I will continue having my AMGs serviced at this location.

Rene Celeiro and his team at Mercedes-Benz of Pembroke Pines are the absolute best. He always makes our visits worth our while and goes above and beyond to help out his customers. Thank you for being so great at your trade. We are very happy with our purchase.

Had a great experience with Christian Martinez. Apparently something wasnt working after the mechanic repaired a recall. Without any questions the problem was resolved with no extra cost.

Service department is ran efficiently and effectively. Front desk Staff is Nice and Resourceful.

My experience was great, also being a first time Mercedes Benz owner. I had to get service done on my car, Stephen Douglas was my service dealer HES AMAZING. He has a sense of humor, he’s very patient, generous, he explained anything I was confused about. I’m going to continue to keep doing service with Stephen Douglas. He made my experience wonderful. :)

Not the best service experience! Car was diagnosed with just being a minor issue, payed for the service and a week later the issue still continued and happened again! The diagnosis given was totally incorrect. Would not recommend this mercedes-benz location for service! Even after a second visit and as per them extended testing the issue still persist. An offer of a refund since it was never fixed would have been a good option to give your client! However, what do I know right? I am not a technician I am just another upset client!

After experiencing different service departments with my previous cars which included Bentley’s, BMW’S, and Mercedes I can honestly say that the service department at Mercedes Benz of Pembroke Pines is by far the best.

Even though I felt that I was overcharged for the services rendered, it would have less painful if the service advisor was not so detached at contact. I had questions that remained without answers. The squeaky noise remains even after doing the brakes.

Visited a few weeks ago to purchase a GLE350... Was never greeted upon entering the building, the receptionist tried to obtain help for me after I approached her but no one had the time to help... Decided to try the nearby Audi dealer and was assisted right away. Audi was my second choice but with superb service it easily became THE choice...

Excellent customer service very professional and attentive to my needs.

I have been to this dealership a few times and can recommend this dealership to someone that just wants to go look at cars without any social interaction. I seem to be the most enthusiastic person there as I always have to find a salesman and ask him myself. Most of them seem genuinely indifferent on whether they sell me a car or not. I made an appointment to test drive a c43 and upon arriving was told I wouldnt be able to because I was 19, (somewhat understandable) however BMW let me drive a comparable M340i without hesitation. I was recently there to have a look at the A class and CLA. I seemed to me more knowledgeable than the salesman on the available options and features. During the test drive I drove the speed limit 90% of the time, but wanted to get a feel for the power. I stepped on it a bit and maybe got the car to 40 mph before the salesman told me No no no no no... no racing. I asked if he would switch with me so he could drive it and step on it so I can feel how it accelerates and he said no. After returning to the dealership I had to ask for the salesmans business card. I have been to a few other Mercedes dealerships and all others have delivered a very nice experience. I will raise my review to 3 stars, but in the future, please treat all customers equally regardless of age. Im the VP of my friends marketing company, even though Im only 19. You can be young and well-off, its not that uncommon in south Florida.

I was sold a brand new Mercedes and it broke down less than 24 hours from my purchase. A tow truck picked up the car several hours after I reported what was occurring. When we got back to the dealership, I was not offered a loaner, just an Uber ride to where I needed to go next. I immediately asked for a refund. About a day or two later when I was updated on the vehicle I was told there were test that were not performed on the car that lead to the malfunction. The store manager ensured me he would make sure my experience was better if I decided to reconsider my purchase. When I came back about a month later, the store manager, Edgar, told me there was nothing he could offer me considering the experience I had. Also, the representative I initially worked with in the finance department was very sneaky. He spoke very fast and rushed through everything. At one point he wrote a number on a paper as his personal notes, it was different than what we verbally discussed. When I was given the printed papers to finalize the transaction, I noticed the numbers didn’t match what we discussed. He then took the paper he wrote on earlier out the trash and referenced it as if it were a recording of my agreement. After hours of being at the dealership I was too did not further dispute this, but I should have because I manipulated.Ultimately, I made my purchase at Mercedes Benz of Fort Lauderdale where I was given a better deal on a newer car and much better service overall.

Excellent client service with my service adviserAlex Ruiz! Took care of my flat tire issue promptly!!

Hi my experience at Mercedes Benz of Pembroke Pines with Steven Douglas was great. He gave excellent customer service. It was my first time surviving my vehicle at this location but was not sorry. I will choose this location for future service . GREAT JOB !!!!!

Great customer service and willing to work with you and your specific requests without pressure.

My advisor Christian is great... the car no so great.

Always received great service, hats off to my service advisor Stephen Douglas 👏, he has an awesome personality, very professional service was done fast and efficiently.

It is always a pleasure when its time for my schedule maintenance for my lease. They are courteous and efficient. Steven Douglas is very polite and he answers any questions you may have.

This dealership is wonderful, high quality service, and my service manager, Rey Hernandez, is the best. All the staff Ive experienced are very attentive and if you observe all areas of the premises, everyone is in sync and feels like a fantastic team of people. The facility is immaculate and well organized. Ive also been to the Fort Lauderdale and Tampa locations and they are wonderful as well.

They were honest with the price since the beginning, great attention.

At this dealership my experience is better than other dealership Justin Imperatori is very responsive, courteous & respectful, because of his behavior I will go again to this dealership.

Always is a pleasure to bring my car for service. From the moment you parked your car, the valet guys are extremely nice, and my service advisor Alex Ruiz is the best, always very helpful and he explained everything my car needed to be worked on. This is the best team ever!!!

Was excellent and the person who was selling me the car was very professional

Excellent service! Serafina went above and beyond to find the car we were looking for. I visited many Mercedes dealers and I decided to buy from this location mainly because of the outstanding service we received when purchasing our new GLE 350. Make sure to ask for Serafina if you want someone on your side.

Christian Martinez was my service advisor. I appreciate everything he did to help and get my car back on track. Very professional. I recommend everyone to go see Mr. Martinez

I bought an Infiniti with John Cook 6 days ago. After the 3rd day of driving it, it started turning off whenever I stopped for a red light. He told me to come in and he would have someone look at it and diagnose the problem. When I came in, he wasn’t there and had Darryl help me out. Darryl proceeded to tell me that they don’t even have a computer in any of their dealerships that can give a diagnosis on an Infiniti. Not to mention I payed $4,500 for a 4 year warranty on this car, and they basically said sorry there’s nothing we can doDO NOT GO HERE. I wasted so much time and money and they do not care. They take advantage of young women because they think they can.Take your money elsewhere, don’t do what I did.

This is my First MB. I am very thankful to my sales team, Mr. Roberto Herrera and Mr. Ricardo Salas for helping me to join the Mercedes Benz family. My sales A-Team worked very patiently with me (I know I can be annoying) to get the car I was looking for (model, color, interior and packages). They helped me with my trade-in and sales price until we got a great number. Unfortunately, a hick-up happened at closing. My sales team supported me to solve that problem to my satisfaction, even escalating it until solved. Mr. Herrera and Mr. Salas are probably the best auto sales professionals I have ever worked with in my entire life. THANK YOU!!!!!, Jaime

I was very happy with the service that Mercedes of Pembroke Pines provide it to me. Pedro Rodriguez was very profesional and provided great prompt service. My window door buttons were all replaced and so far it has been working fine. Highly recommend Mercedes of Pembroke Pines.

Great service and attention from the sales representative, sales manager and finance director. I totally recommend this dealer. Thanks Jairo, Ricardo and Tony

Perdo is amazing. Kept me updated with my car and explained everything in detail. This is the only dealer I like working with.

Customer service was great. Our service advisor Alberto Reyes kept us abreast of the progress of our vehicle while we waited.

Went in for a recall issue...I was met immediately at the service entrance and the attendant was very courteous and wrote up the work order promptly. The waiting room was large, clean and set up with pandemic restrictions in mind. The work was completed on time. Overall...a pleasurable experience.

The car took long to get it back but I had a loner and they did a good job, my service advisor Pedro Rodriguez kept me aware of what had to be done.

I have been a regular at Mercedes-Benz of Pembroke Pines for over a year now, and my experience so far has been excellent. I was offered a loaner since my scheduled service was going to take a while. I appreciated the courtesy.

The worst, all I can say is prejudice is in this place! A bunch of morans who dress in cheap clothes! I went to Miami and very nice bought our car!

The process was as seamless as can be, we went in for one SUV and left with two! John Cook is absolutely amazing, very professional, knowledgeable, and he goes to town for his clients! 10/10 service!

Was taken care of by Service Rep. Charles Campbell who is very knowledgeable, professional, and courteous. He works well with the public, and is on point when it comes to the ins and outs of Mercedes Benz. I went in for two tires and a scheduled service for an oil change. Everything was flawless. Proud to be part of the Mercedes family. Thank you!!!!!

My story is somewhat long, but the result was good. My 2018 GLE350 wouldnt start one morning and we called MB Roadside assistance (we had 49,991 miles on it, but were way under the time for warranty coverage). The tech showed up in a non-descript pickup and proceeded to jump the SUV and tell us we needed to get a new battery within a couple of months as ours was going bad. Two days later we had the same issue and I called MB of Pembroke Pines for a battery, but they were closing in 5 minutes so I purchased a new battery at Costco. Two weeks later, same problem...SUV wouldnt start. We jump start it and bring it to MB of Pembroke Pines where we are told we need to pay for diagnosing the problem and for any service required since we were out of warranty. I explained the car was in warranty when the problem first occurred and was told they had no record since that was Roadside Assistance and not the dealership. I escalated to MB Corporate who gave me all types of excuses and although they said they were my advocate, were little help (very upsetting and not what one would expect from a reputable luxury car company). As a matter of fact, it appeared they were doing everything they could to avoid any warranty liability (pulled all service records, previous ownership, CarFax, etc). I was also told by the dealership that the new Interstate battery I purchased from Costco was bad (I picked it up, went to Costco for a replacement, and was out of Costco in less than three minutes with a new battery). I was later told the starter needed to be replaced ($1305) and a new battery was needed because the cold cranking amps of the Interstate battery was not enough (was told it only put out 250 and needed double that, even thought the battery stated it put out 900). In the end I received a call from MB of Pembroke Pines stating they were going to take care of the starter as part of customer goodwill and I only had to pay for the MB battery. I feel like the dealership did the right thing, but MB Corp dropped the ball in a big way as they should have covered the starter under warranty, not the dealership. All in all I am happy with the dealership, but not with Mercedes Benz and their customer service escalation team.

Best Mercedes Benz Dealership in South Florida. Dont even look elsewhere. Serafina was amazing and the car drives outstanding.

The customer service was terrible. My appoitment was at 11:30 am. I arrived at 11:35 am. Nobody paid attention to me until 12:15 pm when I put a complain. My service is included in my lease payment but the guy offered to me the tired rotation which is not included in $ 239.00.😳😳 I rejected it. My suv had a recall so the service took more time than an hour so they provided to me a car. It was nice of them. When I picked up my car around 6:00 pm it was dirty. Photos attached. I gave to them in impecable conditions because I am very neat. Nobody did nothing and nobody cleaned my car. I was to do it by myself when I got to my home. Mercedes Benz is an excellent car but the service specifically in Pembroke Pines dealer is horrible.

Just wouldnt want my car to have to stay there for 4 days when the problem could be fixed in a few hours... have some for ur warranties and some for call ins or appointments gonna spend moreoney on uber waiting for the car then the overly priced servicing and complete the job dont send me my car with lights on and and other things wrong with it

My experience with Mercedes Benz of Pembroke Pines always begins and ends with satisfaction of excellent service from Mr. Stephen Douglas. He always greets me with a big smile, listens to the needs of my vehicle and resolves each and every encounter. I trust his service advice regarding the maintenance and upkeep on my S550 Coupe.