The people here are so friendly and professional! I had an appointment and received my machine with personal instructions. My questions were answered where I could understand. I felt very comfortable with its use. I did have a question later and it was promptly answered by the person after hours. I did need a mask change due to nasal irritation later and it was addressed and rectified the same day. Great company!

I’m very happy to leave my first and only Google review (so far, ever) for this excellent medical equipment company! I came in today and met with Danielle who provided me with new medical equipment and the most thorough and stellar instructions! The experience far exceeded my expectations, as well as the quality and features of the equipment itself. Unfortunately, my visit was necessitated by a medical equipment recall. However, this visit put my mind at ease about my ongoing treatment with the new equipment. If you are looking for fast, friendly, and informed service, I highly recommend ONeal Medical!

This place has THE best customer service I’ve ever seen!! NEVER have I seen a retailer that provides you with such service AFTER the purchase. Do yourself a favor; skip the rest and go for the BEST!!

The staff is patient and accommodating. They go the extra mile for their patients. I am very happy with how I’ve been treated. They really do care and it shows. It’s been a crazy time (especially with the recall) but they have gone above and beyond to make sure we are taken care of.

O’Neal Medical associates are the best! Ordering supplies has never been easier. Very professional, courteous, and quick to respond. I will never order supplies from anywhere else.

Absolutely the Best! 💕Farah is so knowledgeable and is always willing to help.💕 The only place I go for my medical supplies. Thank you!

I was very pleased with Farrah at the Pelham Office. She explained everything that I wanted to know. I appreciate her Customer Service regarding my Cpap Machine. Thank you!

Joe & Woody are like family. Dr. Lees office has done business with this company for over 20 years. If you call or send a email you will get an immediate response. They are here to deliver top notch quality care. Use this company, amazing service.

The O’Neal Medical associates are courteous, professional, and efficient in handling my needs. They made it a simple process to identify and order my CPAP supplies. I will definitely use their services again.

Good information and help concerning the Phillips recall situation.

I was very pleased with the prompt service that I received at O’Neal Medical. Jessica was most efficient!

My CPAP stopped working after the electricity briefly flickered off and back on. CPAP would not come on again. I left a text message and received a prompt reply by phone. They were quickly able to tell me I should not have the machine plugged into a surge protector. I changed it to a wall plug and that fixed the problem. Oneal Medical Supplies quickly had me up and running again. Thank you. Joan McMillan

ONeal has always done a great job of helping me with my CPAP supplies. Farah is the greatest.

All of my mother’s medical equipment has come from O’Neal medical. I contacted them through their texting app and received quick replies.

Excellent response time. Great service!

I am so glad ONeal Medical is taking care of business while protecting its customers! Farrah came out to my car, picked up my CPap, took it inside for a checkup, and returned it to me in my car. I had been having problems with it and Farrah fixed the problem! I left happy and with a working machine!🥰

I needed all supplies for my resmed P10 APAP.

Great service with compassionate professionals. O’Neal will be our providers for the foreseeable future.

ONEAL answer all my questions for me today ...Very professional ...

Great company and response for cpap supplies

I am not happy. When I bought my Resmed Airsense 10 CPAP they had a VERY limited selection of masks and Im not happy with the outside vendor mask they had to special order.Last night my CPAP died middle of the night...repeated attempts to cycle power failed. Had to pull out old CPAP. Showed up at office when they opened, when they plugged it in it worked, but Im leaving on a trip and dont trust it. The only option they offered was sending it to Resmed...not really an option if you dont have a backup machine. Previous vendor I used just gave me a replacement machine when I had problems.Bottom line they have VERY limited selection of equipment and no option for loaner or replacement for a critical piece of medical equipment which is still under warranty. I will be changing CPAP vendors immediately.

Excellent repair service.

A gift for ChristmasMost of us look to give and receive monetary and presents for Christmas.I too look forward to this, why?, because of the system weve been conditioned too.Well I received a gift today that beats all those gifts.I Received a gift of friendshipI came to spend Christmas with one of my children . I drove 12 hrs. To get here only to find out at 1130pm. That part of my cpap mask was left at home 12hrs. Away. I went to a late night emergency clinic to find one only to find out they couldnt help. I then went to the emergency room at the closest hospital to find out theirs werent comparable either. I almost resigned myself to stay up all night fearing to go too sleep. See sleep Anna is nothing to play with, breathing can stop and kill you so going to sleep is dangerous.I went on line to see if any of the companys that delt with breathing equipment if they had any emergency after-hours procedures.God is great. As I glanced through all the options this one stuck out for the simple reason that they emphasized their care for late-night and emergency needs. My son and I called and left messages hoping that someone would call back.Their advertisement said that after 12pm that their recording system would call back in the morning. But being its a holiday I didnt think anyone would. But by the grace of God around 1210 I was at the hospital emergency room when I got a call. To my surprise the caller wasnt the on call person but one of the owners themselves.See he took the on-call because the on-call person tested positivefor Cov19 and he decided to not put anyone else on call. He had never before been on call. He met me at his office 15 minutes later, gave me a complete upgraded mask for free. Saying no one should be deprived of a goods night sleep.So to Michael Harden with ONEAL MEDICAL in Birmingham Alabama, you have given me the best Christmas gift, friendship,commitment,and above all, your word that you would answer anyone who needed help no matter when.Thanks

Oneal has been my CPAP supplier/support go-to for several years. They all are friendly and always helpful. During this challenging time the necessary curbside interaction with masking and social distancing is very professional and courteous. Farah is very knowledgeable and up to date on multiple CPAP systems and the proper accessories.She quickly re-set my machines prescription and provided me a status update on my machine. They are a pleasure to work with.B

My husband has been on oxygen since 2015. Since 2017 he has repeatedly asked about a portable concentrater. Repeatedly he was told that he did not qualify and would not qualify until he had been on oxygen for 5 years. Now he has a doctors prescription for one but they will not submit it to Medicare because he will be in the gap starting in April and they will not be receiving any reimbursement from Medicare, but would have to continue providing service regardless.

ONeal has been absolutely wonderful to deal with. The staff is always friendly, and they work with you instead of against you. I cannot recommend them enough!

The staff is knowledgeable and friendly! They really spend the time to help you understand the equipment and do whatever they can to make you happ!

Great service

My name is Martin Floyd and this was the first time I had dealt with ONeal medical. My Mom was at Lakeshore and they ordered her some equipment to help her after she fractured her pelvis, including a wheelchair. When I went to load it into the car, the armrest assembly popped out. Popped it back in, no problem. Until I went to unload it at my place. Assembly came off hard as I tried to pull it towards the back of my storage area. It was not pretty. Next day was discharge and they delivered another piece of equipment I had asked for. Explained my problem and he said to call the office. We were leaving two days later for Moms house. Called and explained my problem and within 45 minutes a very polite young man named Caleb arrived. Very professional with a good personality and even though it seemed like a minor problem, he took the time to be sure what the problem was so it would be fixed properly, or replace it. He put a different assembly on it, checked and rechecked it and then we could lift the chair with just that arm, NO PROBLEM. I certainly appreciate their help and sense of urgency. I called back to thank them for job well done and spoke to a very friendly woman, cant remember her name😔 but shes also from Pell City, which is where Mom lives. I would highly recommend ONeal based on this one incident because this shows how they perform EVERY DAY, its their business core. Thank you again for all your help, and Im a little long, but I want any potential clients to know that they have made the right choice with ONeal. Hope everyone has a great day!

Excellent and prompt service from ONeal Medical! Both gentlemen that came to our home to set up oxygen equipment were courteous, patient and knowledgeable. The support staff were also very friendly and helpful. It was wonderful to work with such professional and personable staff members during a stressful time. I would highly recommend ONeal Medical!

Great family owned business for ALL your DME needs! Great people.

Very poor customer service. Received 4 threatening statements for products paid for 4 months ago. Management refused to come to the phone or come out of the office to discuss this. I insisted on a statement showing my entire payment history which showed a zero balance. After receiving another statement for these same changes, management still refused to discuss this.

I was using another Medical Supply in Pelham Al. They were the worst company Ive ever encountered. I was looking for a good Medical supply and ran across ONeal Medical. I gave them a try. They actually repaired my C-Pap mask to fit properly, and I wasnt their customer at that time. In days to come I became a customer of ONeal Medical, and very glad I did.The people are very courteous and caring. They seem to give you the time needed to get you fitted and make sure your happy. My experience with ONeal Medical is EXCELLENT.....proud to have found them.Walt S

I have been using ONeal Medical for my CPap needs for the last 5 years. They are very helpful whenever I need them to answer any question that I might have. They also have the supplies that I need on hand. I dont have to wait 6 week like I did at my previous supplier. Thanks ONeal for taking care of us!

Very responsive to my CPAP needs. Very friendly staff.

Very professional.