Moved in from out of town. They seem to be really busy but have a master tech and 2 others that assist. They get you in and out even in busy months. 5/5. Customer service is superb.

3M Karts talks a good game, but fails to deliver. Spent a lot of money here yet I still get the run around. They are usually nice and say they will “figure it out and call me tomorrow” or “well let you know as soon as we figure it out.” Yet I have NEVER received a call. Not once. You’ll see(by looking at other reviews) I’m not the only one wasting weeks of time with these guys, whether it be purchasing or repairs.3 stars because I think the owners mean well, and sometimes do ok. But I have to be honest and critical as well.

What a refreshing experience!I was referred to these guys by another Stihl dealer who didnt have what I needed in stock. Says a lot about that business, too. Before I even walked in the door Three M actually seemed to enjoy the idea of helping a customer. What a shocker that is these days! They didnt just want to sell me a product, but wanted to do anything they could do to help make sure that I would get the most out of my Stihl sprayer. I cant say enough about how great of an experience I had. Just a great business.

This is a business that wants you as a long term customer and provides great customer service. There are lots of places to buy Stihl. But if you want good service at a reasonable rate on several different lines of quality lawn products; this is the place to go. Understandably at peak times they are limited in their personnel, but given the opportunity, they will answer questions honestly and thoroughly.

VERY NICE GUYS AND THEY GET LAWN PRODUCT FIXED FAST AND RIGHT.

The father and son team of Mike and Michael were phenomenal! In short time they had my small engine equipment repaired and/or tuned-up ready for the next lawn season.

Let me just say, this group of people that work and run this place are good as gold. They will do anything they can for you. 3M Karts & Mowers has an old fashioned vibe about it. What I mean by that is, Ill bet you back in the day there was a small engines dealer ran just the way 3M runs today. Small Town, and Mayberry-esque. I wont take or buy my equipment anywhere else.

Went to store. Talk to Mike Harris very pleaset. Ask him to come to my property and he said he . Set up a appointment, didn’t call or respond. I call him back. He set up another appointment. He didn’t call or respond again. This happen 3 times and still no response?

I had a minor chainsaw repair — went in, they were helpful, had the parts in stock, and were MORE than fair. In less than 15min, my chainsaw was repaired, and they taught me some key aspects to maintaining the equipment while they were at it.This is where I will buy and service ALL my equipment moving forward.

Really helpful folks here.

These guys give great service time after time. Locally owned and operated. Very knowledgeable staff. They do what they say they will do. Why would you go anywhere else for small engine sales or service?!?!? I highly recommend these guys

I have NEVER had a bad experience at 3M. Family owned and operated. Great prices. AMAZING CUSTOMER SERVICE. Bobs Power Equipment and Advance Mowers wasted my time and were not helpful. When I started my lawn care business 3M karts were so incredibly helpful at describing what mower would be best for me. I think I spent an hour with Michael going over each mower. He let me test each one out in the parking lot. They also let me demo the mower I eventually purchased. I recommend this company to everyone that asks about lawn care.

Michael was very helpful and went out of his way including calling other places to track down a part that I needed that they didnt have in stock! Ill definitely be back!

I only needed 2 gaskets to finish the repairs to an old tiller. Took my parts in with me so they could match up the gaskets I needed. Mike found them very quick. Now I need a Needle Valve for a push mower so I will be going back tomorrow with the part number. Service is very good altho I have only been in for parts since I do my own repairs. Love those guys!!

Great service. Came in today and needed some hand tools sharpened. Very helpful. They did not even charge me! Thanks again for great service! Will be back soon and plan to shop here all of my lawn care accessories.

Great choices. Owner is a super guy and treats everyone special. Never been anywhere better!

Great people very helpful and a ton of different products with good prices.

Best service out there!!

This is my second Google review ever because I do not leave reviews. However, the service I received as a first time customer was way above and beyond what I have experienced at other places . Michael and his staff looked at and repaired my weed eater starter system, which was purchased somewhere else, while I waited. Very friendly and professional and made me feel as if I was once of the big customers. Out in 20 minutes. Thanks for the great service !

These guys are great! Have been going there for years and they have always gone out of their way to help me. They have always been fair and honest. I highly recommend them!

Excellent service. In and out in 5 minutes.

They sell and service equipment, very knowledgeable and friendly. So whether you are professional or homeowner, do yourself a favor and check them out!!

Good people

My go to place for equipment

These guys are awesome, hands down. Straight shooters, honest, fair prices, very knowledgeable, they know their stuff. The only place I go to.

This place is absolutely top tier when it comes to equipment and knowledge!!!! They are my GO TO for any equipment for outdoors!!!!!Thanks Again!!!!!

So very disappointed with the service we received from Three M Karts & Mowers in Pelham. They had our push mower for 5, yes FIVE weeks. It only needed a belt to operate the self propelled system, otherwise running great! We were never contacted with a diagnosis or estimate of repairs. After they had it for three weeks we decided it was time to call and check the status. They said that they had to order a belt and it shouldnt be much longer. Week 4, called and was told the belt was in and it would be ready on Monday or Wednesday at the latest. Week 5, called yesterday around 2:00 and was told it was on the table being worked on and would be ready that afternoon and they would call a soon as it was ready. Today we picked up the mower with absolutely no repairs done to it and the only explanation was that they been busy. Unfortunately, they have lost out on any future business from us.

Ok let me say that i am easy to please when treated properly. Where i live the local Stihl dealers act like they dont care if you buy a saw or not. Yesterday i was trying to buy a Stihl MS261C in Tuscaloosa at the Stihl dealer by my house . They treated me like i wasnt important and didnt want to help me except to try and sell me something i didnt want.I called Three M Karts and Mowers, wow! Professional on the phone and when i walked in to buy my saw this morning they were courteous, professional, and personable. I will gladly travel the 45 minute drive to Pelham from Tuscaloosa for anything ad everything Stihl. Thank you Three M for customer service beyond what i am used to.Jason J.

Love Three M Karts. Great front counter crew. Thanks Mike and Mike..!!! REC Lawn Care Services...

They just wasted a lot of my time. Ordered a part for me and sold it before I could come in. I drove an hour for nothing. I will continue to buy exmark but not here anymore

Great help to the DIY guy that doesnt quite get it right.I will be back

These guys go above and beyond for the customer

Great place to have yr lawn equipment fixed. Fair prices, quality prices!!!

Good people - I have used them often.

Quality and affordable small engine repair place.

Great service and a knowledgeable staff

Awesome service

Very reliable! Very honest!

Great Support an Equipment

Not helpful at all