I found this company’s card on my unit less than 2 year old home. I called 4 times Thursday with no return call as promised for an appointment. I called back and a receptionist answered and I begin to explain how I was calling again to gain some assistance but if she could not get someone to call me in 20 minutes don’t bother. She hung up on me. I see a recent post that this happened to another “could be” customer. I called the next company and the owner had someone at my house on Friday and repaired. Very unprofessional! Good luck.

Arranged and kept their appointed time. The technician was polite and efficient. He left nothing behind but my fully repaired garage door. I do recommend them.

Absolutely the best window maker on the planet custom-made standard doesn’t matter they get the job done

Bought window but didnt fit. Had no problem returning it. Nice friendly and awesome service. Inviting atmosphere the moment you walk in.

Prompt. Courteous. Walked me through the problem with my garage door. Very friendly experience provided by a knowledgable staff!

Had a follow up to my two garage doors being replaced. The craftsmanship was on time, knew what was needed, gave info for future service, and was reasonable in the price of the service done.

I live in Hoover. I called Thomasino and made an appointment to get them to come out and give a quote for a new front door with sidelights. Thomasino never showed or called. I called them back Friday, there excuse was they got busy. Made another appointment for the following Thursday. Once again, Thomasino never showed up or called. I believe the salesman name was Jeff.

Horrible experience with this company, we been waiting for an order for 5 months now, and not only the order was completely wrong the first time, they had us going back and forth saying that they had re order the correct items and to wait for another 4 weeks since they had to be specially made. We waited and waited and until now we got nothing, I have called multiple times requesting a refund and every time it was somebody different on the phone saying they would call me back, than they said they couldnt find the paper work for the order and denied it had already been paid for even though I have proof on my bank statement that shows the amount we got charged and the name of this company. So than they said they found the order, but now was waiting for approval to be refunded and again that they would call me back the next day. Well a whole week later passed and nothing, so I called again asking for my refund and now a totally different person with a whole new story as well saying that we hadnt returned the doors that they incorrectly order!!! and I am in complete amaze of how they can make up all this stories when the doors were never even able to be installed since they were incorrect, therefore THEY WERE RETURNED TO THIS COMPANY!!! It makes no sense that we will keep something we cant use, and that the people we have talked to from this place would tell me they had re ordered the doors without the wrong ones being returned. So than I asked to speak with the bookkeeper since that was the last person that told me she needed approval to refund us the money we paid, and her answer was not only ridiculous, but rude. She said that we were the ones that made the order wrong and that therefore we would not get our money back!!! and hung up on me!! Lady you were not even there when the order was made!! (of course she is going to say what she was told to say, she works there! RIGHT!!??) SO UNPROFESSIONAL! They are trying to put the blame on us to keep our money even though we gave them the opportunity to make it right and waited on them for 2 additional months after the initial order and still nothing. NO doors and No refund!!! I asked to speak to the manager and guess what? they said they dont have one so I asked for the owner and so conveniently for them he wasnt available. they said he would call me back and until now still waiting......

I was a contractor for many years but am retired now, my customers dont know that. I have and will continue to do business with thomasino. Service is over the top! Real people doing business the way it should be, with the customer and his satisfaction their number one priority. I highly recommend them. If you try them, you will never go anywhere else. Ask for Barry.

On time quickly got the job done.

Called for an estimate and the girl hung up the phone on me, before I could even finish telling her the purpose of my call, which was giving them business as a paying customer.She seems to need some training on using the phones.Poor customer service and terrible attitudes.No reason for this type of behavior, I will not recommend them to anyone.It shows they have a good rating online thats why I called them, NEVER AGAIN

This week would be the second time that I have hired somebody from this company they are very professional diagnosis is complete the payment very reasonable. Mr Mike the technician was very professional and courteous thank you

Excellent as always!

Good honest people, great service, great follow-through and follow up. Highly recommend them

Mike Palestini fixed my Garage Door quickly and efficiently. The total cost was surprising low too, for the amount of work that was needed to get my door up and running again. He went beyond the call of duty. I highly recommend Thomasino Door & Window for your garage door repair.

Friendly and helpful people with a lot of experience.

Every thing was perfect.

Excellent buisness. Fantastic owners. You wont go wrong buying from this buisness.

A++ My husband and I needed a replacement insert for our backdoor, and the guys at Thomasino were on it! We called with measurements, and were quoted a very reasonable price within minutes. Stopped by today to pick up, and left a happy customer. The guys there carried on friendly conversation, and made the transaction very enjoyable!! Thank you again

Excellent experience with Thomasino. Had two door panel boards out and also had lost the openers for both doors. Called yesterday and appointment first thing this morning on time and out in 45 minutes. Serviced our third door as well and replaced battery in fob. Highly recommend! Est. cost was within $7.00 of final bill!

Theyre a third party who sources doors from companies in places like Atlanta then finds you a contractor to install it. Easier and cheaper to just go to a warehouse and purchase a door then find your own contractor.

Amazing customer service. Very friendly and flexible. Professional and fast installation. Best prices in town too.

Im a Realtor as well as real estate investor. Ive renovated a number of homes and had great service from Thomasino each time Ive placed an order. They recently provided me doors for a condo that I renovated and matched them perfectly. They do more than just doors/windows. The service was great and the pricing was fantastic. They have also given me great recommendations for other construction related projects. Thanks! Paul DeCarlo, RE/MAX Southern Homes

What a terrific company to work with! Great work and price. Highly recommend. They installed a new garage door.

Awesome selection of s4s, window stock, doors and windows, sash kits, etc! This is a great place to buy good quality, Very reasonably priced windows, doors, and all kinds of trim. I regularly use the crew at Thomasino and I am always satisfied! David does an excellent job making sure my jobs get handled correctly and everyone is super friendly!

Without a doubt, one of the worst vendors that I have ever worked with. We ordered a door frame with a VERY obvious defect. Not only did the door leave the manufacturer with this defect, but Thomasino worked with this door (installing a transom) before delivering it and still sent this to us as defective. In addition, the door was ordered in July / August and not delivered to us until December. I would never recommend this company.

Outstanding service by Jimmy!

Nice people to deal with, my main supplier of materials I buy.

Great service & price. Was about 40% lower than another quote & everybody was super nice & easy to deal with. Carlos installed my doors & did a great job. He even cleaned off my garage floor for me when he was done!

They came through when I had a garage door emergency.I could not open the garage at all even manually due to spring and cable failure. Even though I was not an established customer and they were booked into next week they sent a technician out to fix me up and now I can operate the door effortlessly. The technician was kind and professional. Price was reasonable. Thanks, Thomasino!

You need someone to forget to order your window thats holding up your final check? These are your guys...

I received the best service when I had to replace my garage door. Very fine people to work with. Love my quiet, insulated garage door!

These guys (and gals) know thier stuff. Ive purchased from them several times and great to work with.

Extremely courteous and professional people! Very, very affordable prices and great services! They dont try to sell you things you dont need! If something is broken and can be fixed they will fix it! My garage was broken but it could be fixed with one piece! Other places told me the whole door had to be replaced but Mike with Thomasino looked at it and within 5 minutes said that it could be fixed with one piece! Thanks guys and I will definitely recommend you guys to anyone I know!

Ive used this co. for over 10 years!! Honest and Dependable. Would recommend over ANY other garage door co. Much cheaper than a quote from Golden Garage Door that tried to rip me off!

Edited and amended on 04/22/2021.Original review: Excellent customer service. They stand by their products.Edit: Well, that was my first and last experience with this company.I had mentioned that I would be replacing my deck soon, and it was suggested by the sales person to consider their composite decking.I called them two weeks ago to inquire. I was quoted a price on the product. Last week, I phoned Mr. Huckestein, the sales rep that I originally dealt with. He said hed come by and measure the next day. After several attempts to find out when hed be calling on me, I got a text from him saying that his FiberOn rep, Mr. Rogers, would be with him on Friday and theyd come by that morning. And they did. They measured and left. I was told that Id have an estimate right away. I had been trying to get that pricing until today. When I finally got the email, it was nothing compared to what I was told. I emailed the sales rep back and said that I had questions to give me a call. He replied that I should contact the manufacturers rep because he knows the products better. I emailed him back and explained that my questions pertained to what I had been told vs. what the current bid is. I received the following email. This is a copy/paste from his original email. ... YOU NEED TO CALL A DIFFERENT SALESMAN. IM NOT A THE ONE FOR YOU. IVE WASTED ENOUGH GAS AND TIME TO BE ACCUSED OF ANY OF THIS NONSENSE. BEST OF LUCK!I am disappointed in their customer service. Too often, businesses dont realize that the number one product sold in this country is customer service. Good customer service can be sold over and over again. But bad customer service can only be sold once or twice. I think I have shown this as a real good example of bad customer service.Still, I prefer dealing with local businesses. But I will not recommend this company to anyone ever again.

Very helpful!

Very reasonable rates.

Great family company was very friendly employees and great products.

I needed new garage doors, so I turned to Thomasino Door. They were extremely helpful and their prices were fair. The worker who installed the equipment was friendly and professional.

Family owned business that truly is customer-focused.

Great customer service and friendly atmosphere.

Poorly installed gate seals on garage door

Stopped by to pick up a part for a garage door opener. Everyone was very friendly there and helped me get exactly what I needed.

Scott and the staff are incredible,totally satisfied with my new door.Sid allen

A very reputable group of people

Love this place

Friendly and knowledgeable staff