Champion was great to work with. We have 30+ windows in our 100+ yo home and we were looking to replace about a third of them. The sales rep was very thoughtful and attentive to our questions and really helpful in laying out the differences in window types and what was available to us. Also helpful in demonstrating some of the benefits of their windows. There are cheaper options out there but we felt confident in the value we were getting from Champion.

We are very satisfied with the help we received from our guy David! He was very polite and helpful. Not to mention very funny! I recommend he do stand up comedy!🤣😂 From beginning to end he explained and answered every question and concern we had professionally. He helped us understand every option we had and recommended options that would make our home more appealing, but also affordable! He went above and beyond to make sure we were satisfied and got what we wanted! He brightened our day! Thank you David!!!! I recommend this company to anyone who is interested in beautifying their home!!! Also David if you are looking for a good laugh but most importantly a educational outlook on making your house a home! Thanks Champion!

Today we had the pleasure of meeting a lady by the name of Donna Farmer she represented for Champion Windows. She did a phenomenal job showing us the demonstration of how champion window works. For every question that I asked, she had an answer. I was very pleased in the end with the decision that we made. I’m looking forward to our new windows . This home was built in 1965 and I’m so excited about the windows that me and Dee picked out and I can’t wait to see the end results. I’m also looking forward to the power bill being lowered and how much sound proof they will be and the curb appeal in my home. This was a big decision in the end and I’m glad that Donna was the one that came out to our home. If I had my own company this is the person that I would hire off the top, she knows her stuff, she honest, she’s consistent, determined, and she makes you feel welcomed and appreciative that you chose Champion Windows

Mark M. came out and helped us find the perfect windows and front door that would meet our needs. He was knowledgeable, super professional, very friendly and really left us feeling comfortable about our decision to go with Champion. The products seem to be extremely well made and energy efficient along with being durable and easily maintained. We will be using them again for future projects. Thanks for everything!!

We love our 4 season sunroom Champion built in 2017. HOWEVER, the CUSTOMER SERVICE for replacing broken items has been very INADEQUATE and FRUSTRATING!We have been waiting since July 2, 2021, for replacement of a shattered window, and since September 17 for a shattered door! We paid $99.00 on July 9, when 2 nice but apparently inadequately trained young men came to measure the window.The process has been full of delays in or no return phone calls, defensive corporate customer service emails, wrong sizes ordered, and being told items were lost in the local warehouse on the day installation was finally scheduled the second time, October 27, 2021. We are told it will take another 6-8 weeks.

We were very pleased with Dan J in presenting his presentation about the new 8 windows we will be replacing. Dan was very knowledgeable of his product. Dan walked us through the whole process including the financing, the process of the installation and the clean up and the length of time for the installation. You will NOT go WRONG USING CHAMPION. Make sure to ask for Dan, hes top notch!!

I met with Mark Mitchell to get an estimate on replacing 6 windows in our home. Mark was very thorough in explaining the various options we had available. He also didn’t try to hard sell us but was instead very educational in what sets the Champion product and warranty apart from other companies. I was very happy with the pricing and value that Champion offered and Mark earned my business.

Gary Douglas helped us get set up to replace all 13 of our windows. He was knowledgeable about the product and addressed all of our concerns with clear answers. I’m a realtor so I know the process of “selling” to someone. The difference here is that Gary was able to show us the differences in our windows now and what we could get. He provided he value first and I feel more knowledgeable about the whole process. Thanks Gary.

I am still in the process and waiting for the installation of my new windows so this review is in process until the install. The salesman was great and very professional with much knowledge. I have received communication from Champion with a install date and I look forward to the completion of the project. The proceess to this point has been a smooth one.

Dan James did an amazing job demonstrating the excellent quality of Champion windows. He is extremely knowledgeable about the company and the window industry. He was seemed extremely trustworthy and not a pushy salesperson, which is refreshing. He made the process of replacing my windows simple. Champion windows provide an excellent product with a lifetime warranty unmatched by other window companies. Highly recommend.

Gary Douglas was exceptional. He was very knowledgeable of the siding we were wanting. He worked with us to get exactly what we wanted . He had a late afternoon appointment and still didnt rush our decision. WE were extremely pleased with his professionalism

I decided to call champion windows because of the sale they are having. Donna Farmer came out to do our estimate and sold us on champion windows. She was very personable and informative. Looking forward to doing more business with her and champion in the future. Cant wait for installation day!

Faith Followers Church requested a free estimate for windows to be replaced. Representative Donna assisted us with the quote in a timely manner and was very courteous and friendly. Also, she was very informative

I decided to to call champion windows because of a sale they were having. I’m so glad I did. Donna Farmer came out to do our estimate. She sold us the windows. She was very informative and answered all of our questions. She is a very nice person and I’m looking forward to doing more business with her in the future. Donna, you have a customer for life!!!!

Great customer service! Gary Douglas was very professional, and helped us with all of our questions and needs to help us move forward in this process. So excited to see what the outcome of our home will look like. Thanks again to Gary and Champion Windows Home Exterior.

My husband called Champion to get a window estimate. John came out precisely on time. He was kind, knowledgable, and friendly. We sat down and he told us about Champion, then he measured all of the windows in our house so he could build the quote. He built the quote quickly in our home and had us look over it to make sure the number of windows/style of windows were correct. John called Julian to get the best price for us. We were impressed by the number that they were able to get to, and we signed on the dotted line! They have quoted us 8-9 weeks for the windows to be installed. After our wonderful experience yesterday, we are expecting great things with installation. John and Julian were both great to work with and really came through on pricing. I will update this review once installation is complete.

Gary Douglas was quite professional, knowledgeable and I would recommend him to my friends. If you had a 10 star rating I would have surely given him the 10. Thanks for sending Gary Douglas out today for I was truly satisfied with everything.

I was impressed by the quality of the product and the finishing work of the installers. Best to Joe Cash for helping me select the right products and to Bella and the rest of the crew for a great installation.

Mark mitchell did a great job of educating me on the products of not only their Windows but doors as well. Worked through many different options and gave us a great quote to which we bought Windows from him! We plan on buying more. We are new home owners and have never purchased Windows before. Made me feel like I had a family member in the window business

Gary Douglas, the salesman I worked with at Champion was very thorough, gave me several options, and helped me choose the right one for my house. This is the third time I’ve used Champion and first time in Alabama. I’m always impressed with the service and quality of the representatives of Champion. Looking forward to another great install.

Customer service was amazing. My salesman Mark was very knowledgeable about the company. He worked really hard to get my husband and I financed. Would highly recommend Mark. He made this process so easy!

We had a great experience working with Donna. She arrived promptly, answered all of our questions, and walked us through the process from contract to installation. The demonstration was concise and showcased the value of our investment.

John Maenza did a fantastic job showing the value of Champion windows. He provided so many options and gave us a really terrific price to take care of every window that needed to be replaced-13 windows in all. He is not just a salesman. He became a friend, and helped us like a friend would. I recommend him without reservation.

From initial consultation to installation, the personnel we dealt with were professional and very knowledgeable of their products. We purchased 8 windows and an entry door. The windows are a big improvement. We should have done this years ago. The installation went flawless.Our entry door is on a separate order and should arrive soon. I hope we get the same installation personnel. We cannot wait for the new door.Shop around as with any big project but take these reviews to heart. Champion was neither the least or most expensive, but after thorough research I believe they are the best.Update: The door installation that weve been anxiously awaiting has been a nightmare. Zero communication throughout the wait. Then installation day finally gets here only to find out the measurement was so far off, it would not fit. This was really the icing on the cake after trying for weeks to get any update on our order. I requested a conversation with someone higher up to discuss these issues. I was told he would call. Just like several times before, no call. This company is only interested in the sale, customer satisfaction be damned if things go wrong. Good communication will fix most of these issues. Just keep customers informed. Such a simple concept. So simple that one must assume they just dont care!

Gary Douglas, did a great job coming out to the house and getting us squared away on a new sunroom, gutters, and doors. He was very professional and knowledgeable. The fact he used to help build these projects goes a long way. Thank you.

Donna was so knowledgeable, professional, and courteous! She took the time to explain everything and answer any questions we had. I would highly recommend her to anyone looking to have windows replaced!

Had a fabulous experience with Joe C. at Champion Windows. He was very knowledgeable about the various types of windows and answered all my questions. Joe wasn’t pushy at all, which was a nice change from other companies I’ve dealt with. Highly recommend Champion Windows and Joe C! Excellent service.

Gary Douglas was very helpful, he measured all the windows gve us demonstration of product. Was on time, great customer service cant wait to see the end product

Gary was very professional and honest. He took his time and covered all of my questions . He was really sweet and very very informative. I would recommend him to anyone of my friends or family. He represented Champion in a very good way.

David was great! Extremely professional & knowledgeable about everything. Would definitely recommend.

Donna came out to my newly purchased home today, and told me all about Champion and their products. She was personable, on time, and professional. I was able to actually see the windows and their features and I was sold! Im looking forward to getting my new windows!Update: I received my windows today and yesterday. The windows look great and the installers were nice enough, however, they ran hours late (after my initial arrival window being 8-10a) arriving at 2pm. And then they couldnt finish (Im assuming because it was dark) and had to come back the next day. And I only had 5 windows.Leading up to the install, I was contacted for an available slot 2 days in advance (after not hearing anything for two months), and when I followed up on the voicemail, they never contacted me, leaving me to wonder if I was going to get my windows. Which I didnt. I received a call the next week to set up an appointment, where I was told the approximate arrival time (8-10a) and estimated time of the project (4 hours). Both of those (as stated above) were not met.Another reviewer said that communication after the sale was their biggest issue and I whole-heartedly agree. I called and filled out the contact us form prior to the appointment set up to inquire about my windows, and never received anything back.Additionally, during my initial sales appointment, Donna told me they would fix some damage around the window sill/frame. However, when they actually got here, I was told they were unable to do that.In essence, great window sales person but poor after sales communication and install.

Gary was very friendly and professional. He did not try to rush thru the presentation. He gave detailed information, and answered all my questions completely. I had received several other quotes and talked with other sales people who were nice but not as through as Gary. I am looking forward to the day my windows will be installed.

Our salesman Dan was very professional and informative. He explained what we could expect from Champion on the day of installation and most importantly he was upfront about the products quality and warranty. We can’t wait until our windows are installed.

My contact was on time, well mannered, very professional. He answered all my questions and took time to address everything. I highly recommend.

Requested an estimate, Joe Cash came out on time. He also gave an in depth presentation that answered all of my questions. He gave me several options to replace an oversized bow window. We decided on a design at a great price. I cant wait for the installation. I an super excited.

Mark Mitchell came out to our house to give us an estimate on replacing all of our windows. He was very nice and very informative. He was right on time, which I was very impressed. I was very satisfied with him and Champion Windows

We bought a house that was built in 1920. Still had the original windows so we were in need of a replacement. I highly recommend champion. They have great promotions and we were able to get the project done within our budget and they were professional and on time and very thorough in their presentation. Give John a call!

Mr Mark Mitchell of champion Windows was very professional and knowledgeable. He explained everything in great detail. Very good.customer service.

This was the worst experience that I had ever. This company do not do good customer service at all. I order in February 2021 and my install date was April 8, 2021 a total of 9 windows with colonial grids. The installer came with the windows with no grids all plain windows and we told the salesperson Robin 5 time we wanted grids because we had windows install before like 2 years ago and we wanted these to match. For some unknown reason she fail to check the section with the grids on the paperwork. And no, we did not let them install the plain windows because thats not what we order, but they got our down payment and said it will take a couple of weeks to get grids and the windows install. Its July 2021 and we still have not got our windows installed yet, I have called and called and all I get is they been ordered and they should be here any day now. I call the install manger Dexter no responses, never. I will never ever use this company again. I thought this was a good reputable company.

Thank you Donna Farmer for your help in choosing our new windows and doors. We are looking forward to the installation! Thanks again!

Donna came out and did everything in one swoop, presentation was great. Looking forward to having new windows installed!!

The salesman, Dan, that came to my house to give me an estimate was very professional and personable. He went out of his way to help me with financing and I really appreciate his dedication.

Gary Douglas did a great job getting our doors and window ordered. We are repeat customers, so we are thankful to be using Champion again.

Outstanding experience with Dan James on selecting Champion as the best option for our home remodel. The efficiency of the Comfort 365 glass and the lifetime warranty were definitely key components of our decision to choose Champion.

Got everything going quickly when other companies wouldnt even come out. The demo looked great and the lifetime warranty certainly helped with the sell.

Dan was amazing! He went over everything in detail. I love the that they have a lifetime warranty on all windows and you can call anytime.

Haven’t made a decision. Price was higher than I anticipated. John was very helpful and knowledgeable!!

Gary was AWESOME. He provided an amazing design and was very knowledgeable. I would definitely recommend him and Champion.

Champion has been a pleasure to deal with. They were able to set up an appointment for an estimate quickly. Mark Mitchell arrived on time and was very professional. He explained all our options and helped us find doors that fit the look we wanted and were within our budget. We have used Champion in the past and they have done great work. We ordered three doors today. I will call Mark if we ever need windows or decide to add a sunroom.

Pleasant, very well versed on product, checked with company to make double sure that color that I wanted was not available.

So, we ordered windows 6 weeks ago for our house. Our instillation day was last week. We had called right after the sale to change the window color and spoke with the sales rep, who sold us the windows, as well as called the office to ensure the change had been made. We reinterred the change when we signed the paper for the 2nd measurement to ensure the color was corrected. When the installers showed up, one of our 4 windows was measured incorrectly and in addition the windows were not the right color. The installers remeasured (this is the 3rd measurement since sale) and stated someone would call us. This was on a Thursday.... no call. So we attempted to call on Monday and spoke with someone who stated they would put a note in and someone would call us back....... No Call. So we called again on Wednesday......Same spill..... NO CALL!.... I have yet called again and was given the same speech and that they are unable to get any of the project managers on the phone, so they will send them a message to call back. I find this to be a little ridiculous at this point. The company has taken half of my money for the instillation and I have no idea if the windows are being remade or anything at this point. I have no answers and I am not even sure if I can get a refund at this point because you can not get anyone on the phone typically. I personally would advise anyone looking for windows at this point to check out a different company.

Cancelled contract. Even though the salesman was polite and friendly there was an issue in the contract that was not explained or expressed to me, info that I did not agree to.

We selected Champion windows because their sales rep, Dana, gave us a very thorough and professional presentation on the quality of the windows.

Gary Douglas was an outstanding salesman. He arrived on time and we very respectable to our home. He was very kind and considerate to my family. He was able to give a sales pitch without it coming off like he was selling us anything. It was like talking to a neighbor. Highly recommend. 5 Stars

Looking forward to getting my new windows. It will be a big improvement to my home. I had a wonderful sales representative that demonstrated and explained everything in detail. Her name is Donna Farmer

BEfore we bought our house, Champion put siding on the house. A few years late when we rebuilt the deck and made it smaller, we needed 2 pieces of siding added to the cover where the old deck was. I called to get an estimate and guess what-the smallest thing they will do is the ENTIRE HOUSE! They wouldnt even sell me 2 pieces of the siding! Talk about horrible customer service! Will NEVER recommend or use this company for anything

Mark came out did a fantastic job. He was the best salesman

We are in the beginning stages of our window installation. We will gladly give feed back as they progress.

We just got a sunroom fromChampion Windows and Gary Douglas was was awesome thank you champion

Thank you Gary DouglasYou are awesome and your presentation was Second To None me and my sister feel very comfortable with this large purchase youve answered every question thank you Gary youre awesome

We had to hunt them down on our window installation that went from “8 weeks to install” to over DOUBLE that time frame (around 5 months!). Anytime you call you’re on hold for at least 20-30 mins to only get someone to pass the buck. I would go with a local family owned company. Champion windows were by far the most expensive quote we got, but we thought we were paying for quality and customer service. Not the case. Oh, and when they came to finally install we had to pay an extra $2,000 for them to complete the work. There has been no ownership or accountability on their end. They won’t do anything to remedy our situation. My husband and I have a big network and they all will know to go elsewhere.

The lifetime warranty, pricing, and quality are what we were looking for. Looking forward to getting them installed. Dan James was professional, knowledgeable, and top notch.

Mark was great! Very professional and explained everything in detail. One of the best salesmen I’ve worked with!!

Worked with Mark on our replacement windows and doors. He was super patient with helping us identify and matching our needs. He was very knoweldgebale of the product, and the demo was cool. Mark even went out of his way to help us get our replacements when we had a little difficulty with financing. Overall, our experiance was great and I cant wait for the install. Thanks Mark, and Champion Windows.

We are using Champion to upgrade a large portion of our back porch into a Sun room. Salesman extrmely helpful and easy to work with.Update. Our job has not been completed but the installers have been great thus far. Problem with product I was shown and what was actually installed. I have reached out for a solution and hopefully will have good results. I will update again when job is completed to our satisfaction. Will add back 5 stars when work is completed.

Gary Douglas was very professional, punctual, detail oriented, and took the time to answer all my questions about a new door. Will update with my experience with installation.

Gary Douglas came over to my house and gave me a great price to replace my Vinyl.

The companys representative, Mr. Maenza, was prompt and professional. Financing options for the new windows were flexible.

I thought Gary Douglas who came to give me the quote was extremely professional and informative of the windows and installation process. I appreciated that he took his shoes off when entering my house👍🤩The quote I was happy with, I also got the 10% extra for signing while Gary was here and the 12 month interest free loan was a great option that I accepted. I am now really looking forward to the installation.

I got siding with champion. Gary was very professional and did everything he could to get me a quality product inside my budget. He worked with my schedule and did not rush me into making a decision. He was patient with my questions and listened to my concerns. I look forward to getting my siding installed.

John was a great Representive for Champion. He explained the products very well and all the different financing options to help us fit the project in our budget.

I inquired about replacement of my home windows I received unprofessional text messages from Sam and he stated the company doesn’t do window replacement. Then texted me back stating they do. Then I received another text with I’m sorry we’re not the right company for you. I WOULDNT RECOMMEND THIS COMPANY DUE TO THEIR LACK OF PROFESSIONALISM AND CORRESPONDENCE WITH A POTENTIAL CLIENT.

My sales rep, Joe Cash, was knowledgable, funny, professional, courteous, timely. He was able to answer all questions and sought to obtain the best price for my project.

Robin Turner came out and did a awesome job on presenting and showing me all the information I needed to know about Champion windows. She explained everything and answered all the questions I had for her. She went step by step to show me just how well Champion windows are made and how energy efficient they are. She did a great job making sure I understood what all I was initialing and signing as we went through the paperwork process. I can’t wait to have my new windows and doors put in!!!

Donna Farmer was great and would recommend Champion highly. Looking forward to getting my windows.

Donna is great and very professional. We look forward into getting our new windows!

Ordered a sunroom April 19 2021, fitted May 15 2021. It is July 15th 2021 they have cashed my check in June, and not returned ANY calls I have been attempting to contact them since mid June. Emails, Voicemails, customer service, contact cell phone I was given, and facebook.It is Very unprofessional not to follow up on your customers even if you are delayed you owe it to your customers especially if you have already taken there money. If someone is spending over 20K with your company I think a phone call update on there order is more than justified. I would absolutely cancel if I could get someone to take my calls. Dont ask me to call your (513)# because there is no direct line for customer issues. I just got redirected to someone elses voicemail. I will be contacting a lawyer to get my money back.

AVOID AT ALL COSTS!!! We ordered multiple exterior doors in January. The rep measured them and then someone else came out to measure again. Now a total of 5 people have come out to measure and we’ve received 2 doors that don’t fit. No return calls from the sales rep John( we were told he’s been fired), the manager Dexter (very unprofessional and unhelpful to say the least- I’d be better off talking to the incorrectly measured doors for better assistance) or the new rep Tyler (thinks a text message is appropriate over a phone call). This is the worst experience I’ve ever had with a “reputable” company that’s been in business for years. And before you reply with a “Covid excuse”, Covid doesn’t prevent you from knowing how to use a measuring tape or operate a phone and notify someone of what the heck is going on. I could’ve built the new doors myself in this time and saved myself all of this trouble.

Mark Mitchell was a huge help. He walked us through the entire process and did a great job of setting expectations.

Mark did a very honest and great job really knows his job need more people like him!

Gary Douglas worked with us to develop a plan that accomplished our sunroom goals within a reasonable price we could afford. Gary spent time with us and answered all our questions.

What a pleasant experience! Gary Douglas was our sales person, and he was extremely personable and knowledgeable! We are excited to have our new addition to our home!

Gary Douglas came to my home and gave me all of the information I needed to know about windows and why Champion is superior to their competitors. He was well dressed, professional and knowledgeable. My entire family was home (wife, 3 kids, mother in law) because school was closed that day. He was respectful to the adults and kind to my children and wore a mask in the house. He quickly measured the windows and gave me a quote the same day. If you are looking for replacement windows, definitely call these guys!

Greg Douglas came out and provided an estimate with no pressure and what I felt was complete honesty. I am looking forward to installation of my windows and feel confident that the installation process will be as professional and hassel free as the sales process was with Greg Douglas.

Mark Mitchell did great job in sale me and my husband in using Champion windows!

The initial consult was today, I’m pleased with the meeting, will respond back once the work has been performed

Mark Mitchell was the the sells agent that helped us out on getting our sunroom deal closed he was very professional and friendly, he gave us the bust deal and made sure we was happy with the price, I’m extremely happy with the price and recommend the services to anyone that’s looking to get a sunroom done, oh yes I didn’t mention the warranty that just closed the deal!

Gary, the sales rep, showed up on time and gave a great presentation. He sold the product, explained its superior performance qualities, and illustrated the performance.I would recommend Gary.

Previously, I left a really positive review. And said “Best deal in town! Mark, their sales rep, was professional and informative. Great deal on siding. Better than the other companies we have had come out. Answered all questions!”Well, it turns out that after Mark got us to sign up for a certain price and we financed through their company, they told us actually is was $5000 more than the quote. After weeks of trying to understand, a third person came out to remeasure, who was very nice and said that Mark missed measured by 20 feet on each side of our house, but that he was going to have the rep “eat the difference”. A week later, we still could not get answers but the loan company wanted a payment because Champion already took $5000 from our loan. Mark then called back and said they would knock it down $600 bucks, but it still went up $4400. We now have had to file a dispute and complaint with the loan company against Champion. We have called every number we can to talk to someone and keep leaving messages with people at Champion with no response. They have our money, but have done no work. So here we are 6 weeks later, with a loan we don’t need, and Champion refusing to give us answers, only the sales rep who messed up the first time telling us there is nothing they can do.

Waiting on installation cant wait great experience with our salesman, Dan

Sales rep Mark was really honest, His presentation was awesome concerning the energy efficient windows.

We had a great experience with Robin in choosing new windows for our home! She was very knowledgable, sweet, and walked us through every question we had. Great experience!

This company is very professional and we are very happy with the services they have given us. Donna Farmer was our representative, and she was very knowledgeable and helped us through every step. We will use them again.

Gary Douglas is the man I really enjoyed every thing about him he was very professional and damn good you can send him to my home anytime a really great guy love the service you will be hearing from me again and please send Gary Douglas

Davis Mutert was extremely knowledgeable and responsive. We are very excited about our new windows and looking forward to lower energy bills. We recommend Champion Windows without hesitation.

Everything went well it was no problem mr. Douglas was very nice he got the job done thank you

I have had good experiences in the past with Champion but not recently. Unfortunately, they do not stand behind the lifetime replacement warranty on their window products. Ive been trying to get a damaged window replaced for over 10 months now with no progress. Customer service is not helpful or responsive. Im very disappointed with the company and will not use them or recommend them.

This is an incredible company. They truly educate you on the product that you are going to purchase. I am incredibly satisfied!

Gary Douglas was very professional with his presentation. He was helpful and provided valuable information on window replacement. He was personable and easy to work with. I feel we are getting the best windows for our money.

Gary Shultz came out the day after I called to make an appointment with someone to quote me on a glassed in porch with an extended deck. He was on time arriving and took all the time that was needed to measure, question our wants and needs and explain everything in detail. He is very polite and helpful with design ideas. When we decide to add this addition to our house we will definitely be calling on Gary to get the job done. We already have Champion windows throughout our house and a house that we renovated for resale. Champion has been around for a long time and stand behind the products they sell.