This is the fourth time I have ordered a frapp and its pure runny liquid. I would order an ice coffee if thats what I wanted. it is literally the consistency of an ice coffee. even the whipped cream is melted. Its like they made it and set it on the counter for 30 minutes then gave it to the customer. It use to not be like this.

It would be good if mgmt would pay more attention to showing trainees how to put a lid on a cup and how to hand to a guest so the guest doesn’t have to grab it by the lid (that isn’t on). You guys helped me spill half a hot chai latte on myself and in my car this morning. It wouldn’t have been a big deal we’re I driving my pickup, but I was driving a rare, expensive GT500 that has an electronic shifter on the console. I can take the seats out and clean the carpet, but the shifter may be more complicated. At any rate, I threw away both coffees, canceled my Starbucks card and won’t bother with this or any other Starbucks again. I can get coffee elsewhere.

We ordered through the drive through and my husband was handed an incredibly hot coffee without a cup sleeve. The lid was not on correctly and the hot coffee spilled all over his hand and burned his hand a little. Obviously, hot coffee is supposed to be hot. There should have been a sleeve on the cup, the lid should have been on correctly, and the coffee shouldn’t be hot enough that it can actually cause a scald. You shouldn’t need to wear an oven mitt to safely pickup your coffee.

Easily one of my favorite places to get coffee, well deserved payment for my money

Bacon, Egg, and Gouda is outstanding, and I love it with the Evolution Orange Pineapple Mango juice.

Literally got coffee with milk when I ordered an iced caramel macchiato. No caramel whatsoever. Idk what happened to the staff today but I did not pay 5 bucks for a an iced coffee with milk.

Great service at this this Starbucks, not that its ever really bad at most of them. The location is horrible, though. Getting in and out of the parking lot is problematic at the best of times. But thats no fault of the employees and, honestly, Id rather risk my life here than drive all the way to Hoover or Alabaster. Ive been here more often than I care to admit and everything has always tasted great.

Friendly staff. Fast service. Pleasant experience.

Pleasant baristas and you get what you order 🙂

Great staff! they dont make you feel weird for ordering an iced coffee a and changing 50 things about it haha

What can I say...Im addicted! I started to try new things. I had the brown sugar oatmilk drink and it was very good. I tried The Pink drink today and it was really good!!! Ill get it again.

As usual the consistency of coffee drinks is right in par, however ordered a chai tea latte iced and it was terrible...no consistency!

Fast friendly service, and they always get it right.

Very long line, the inside is closed up every time I go, with no explanation I can find. You dont realize this until youve parked and gone to open the door, only to find it locked. Disappointed every time I go to this one.

Sadly they didnt have the drink I always order. I was offered a substitution but paid the same price. Customer satisfaction is dead i guess.

Fast, friendly service. They get your order right. Never out of nitro cold brew! 👏🏼

Got a caramel macchiato and it tasted like warm milk. I usually get this and it has never tasted this bad. First time at this location too.

Great Starbucks! Friendly staff, quick service at the drive through at 2pm. As overpriced as every Starbucks, but occasionally worth it!

Online ordering is always fast. Staff is respectful of health guidance during the pandemic. The Starbucks standard is upheld well here.

Come on. Great coffee and fast service. These guys and gals get on it as soon as you place your order. Great teamwork!

Efficient service.

Great food and great customer service.

Messed up my entire order. When told about the issues, they didnt even offer to fix it

The same boring Starbucks... When everywhere else is open and has seating they still do not. Gawd. Get a clue already!

The drive through was crazy fast.

A smaller Starbucks inside the hotel. It had limited items but it was ok

Anne was so sweet during my visit. She greeted me kindly through the drive thru, made sure I order correct and wished me a great night 😊 Good job girl!

Had a wrong drink in the drove thru and the manager (Molly) made it right with no hesitation.Thank you. Good customer service

I wonder how hard it is for Starbucks to make a good Latte. It tastes like an expensive hot water!

Fast service

I love this Starbucks but please update your phone number! I’m trying to call to see what y’all have in stock at your store for a Christmas present but your phone number listed on Google is ‘not a valid extension’

Sad you cannot sit inside at all. Plenty of opportunities to social distance for a few to sit inside. Had to go sit in our car to visit with a friend who I met there.

Waited 20 minutes in the drive thru for 2 drinks

Slow at time but pretty good overall

Dude its Starbucks boushee overpriced coffee drinks yet we keep going.

GPS said they were open at 5 a.m., went at 6:05 a.m on my way to Airport. and no one is there they are closed! No sign or anyting... and their hours on the building states they open at 5 am. Disappointed.

Starbucks coffee is Starbucks coffee. Staff is great and friendly

What can I say its Starbucks great but pricey.

Drive thru only for me at this time.

Great service

Great service, friendly staff BUT I’m upset by their opening and closing whenever they want. They obviously are understaffed. Which is weird for Starbucks. As specially how much I spend there.

Over the bad 👎

Coffee must I say more?

Super long lines. Good coffee & service

Worst Starbucks in the country, slowest service I’ve ever seen and rude staff. Stay away!

Its a new store. Nice and open layout, plenty of room to stretch out and study, read, whatever. Staff is friendly (with one exception). Overall a good experience EXCEPT one issue that drives me nuts. The employees are mostly high school young ladies, magnets for high school young men and the 3 times Ive visited, there were gaggles of teenagers talking, playing, creating a ruckus, making the store their own personal high school free period, distracting the employees from their work, blocking access to the sugar/half n half table, congregating at the end of the service space, making the store disruptive for those of us trying to get some work done. Clamp down and put a leash on the silliness, my rating moves from 3 to 5 stars.

Love the new Starbucks in Pelham! The staff, of course, is friendly and helpful. But I love the way theyve set it up the most. Really open layout with a minimum of merch. Its great for studying and working or reading or visiting. They have a good mix of bench tables, small tables, and sitting areas to converse with friends so the atmosphere is just right for whatever you need. Outside seating will be great for warmer weather.

Fast and friendly staff

Good for when you need a pick me up. The drive thru could be a lot quicker.

Service at the drive through was fast and friendly as always. The ice coffee and chicken cheese bagel was awesome!

Long lines due to a power outage in town. They managed to get everything through relatively quickly

Great team of batistas and managers!

First Starbucks and first coffee even since February! Did not disappoint!

Slow and not keeping up with customer volumes.

Always awesome first thing on Monday morning!

More than once I’ve caught them passing off a pike place as an americano. :/

Very friendly. The place was clean, the dining room was also open only to order and pick up.

Espresso machine broken...

Great location that is easy to find and get to off the interstate. The drive thru was fast for a Saturday morning and the attendant was friendly and quick getting our orders to us at the window.

A freshly opened Starbucks. Nice and clean. Great place to study!

Supper Busy 🤦🏼‍♀️

Love their coffee

Great coffee

Taste is wonderful and employees are sweet

It’s still good but they have been taking way too long theirs always a long line. reminds me of mcdonald’s

I like the location and the staff. Just be prepared to wait. I recommend stopping by chic-fila and bringing a snack.

The employees at this location are very efficient and friendly.

Yuck got sick think they used milk instead of half and half

Fast friendly service. Great experience!

Simply put, always a pleasure!

Slow location ordered mobile 10 mins out and had to wait for it to be made when I got there

Super casual atmosphere with great seating for socializing

Great service & friendly staff

Great coffee, awesome people, very clean

UHG. Paid for a flat white, drive off with a regular coffee and didnt realize until I was down the road.

The only Starbucks I have ever been disappointed in. I have been here twice. The first time they overcharged me, and I didnt catch it until I had already left. The second time, my coffee was not even hot. I wont go back.

Always the best

Little wait time. Friendly staff

Excellent service.

Really good service

Curbside pickup up was a breeze.

Brand new and huge! Staff is friendly!

Always friendly

This place is amazing my daughter loves Starbucks and she gets the Carmel frappe and she loves it I get coffee and it so good I recommend this place.

Very good place and delicious coffee.

Excellent