The job was done with efficiency and the technician was very knowledgeable and courteous. I was very pleased with the overall experience.

Avoid at all costs. Local install guys are great, but the behemoth company behind it is terrible and impossible to reach and they’ll run up bills and never cancel even when you request it over and over again.

Theres only 5 stars available to give Chris here, however if there were more he would get them. ADT has a knock on them in that their billing is broken. I have nothing but praise for what Chris accomplished on the service call to my home. He resolve the issue effectively and in a timely manner. Great job Chris.

DeMarcus Washington was an excellent tech. When he couldnt figure out how to correct my problem, he called a senior tech to assist. Very impressive. He was also friendly and professional. Great job Marcus!

My technician Anthony was there on time, he didn’t have us waiting all day, he came ready to work, very professional and clean, attentive to all of our questions and he answered them, he walked us through every step explaining to us what he was doing and what certain things were for, and he took time and didn’t do a rush job as if it was just a money thing for him, he treated us as if he already knew us, they say ADT FAMILY and that’s how they treat you and he made sure that we knew everything about our system before he walked out of the door. I have ADT for my home and business and our parents have ADT too. Thank you for a job well done.

Absolutely the worst customer service of anyone Ive ever done business with. Also have a commercial account with them through Protection One and believe it or not their customer service is even worse.

Anthony went above and beyond to help me! Not only did he give me the best price but he patiently waited on me while out house closing had soo many push backs! He was so Patient and great customer service! Looking for Adt deco ask for him!!

Marcus Coleman has been my representative in the Pelham, AL and his is phenomenal. I feel confident that any business done with ADT will be adequately handled with Marcus at the helm. He is a great small business representative and happy to know he regulates my ADT accounts.

My tech Matthew was great, i wish all workers that come to my house was wonderful like Matthew. Ive been with ADT for 25 Years and hes the best you have, a very nice young man,can i please have Matthew for all my home tech calls

Excellent Technician and David provided a clearer understanding of ADT services.

David was our Adt camera installation expert— he was very knowledgeable and super professional! It did take a while but overall the job was done exactly to our needs and what we wanted and we are beyond satisfied with the work! We will be referring Adt’s camera systems to our friends and to ask for David if possible !Thank you Adt for sending someone to our home that was so professional !Thank you also to Matthew McKinley for setting up everything and making sure we got what we wanted! Looking forward to having Adt being apart of this family for a very long time

ADT offered a secure home security system upgrade from our current system for less than some individual cameras cost. We now have exterior motion activated cameras with excellent video quality both in daylight and at night. The cost of the upgrade was nominal compared to other systems and our monthly subscription for our monitored alarm system only increased a couple of dollars. I cant say enough good things about the ADT Pluse security system, were very satisfied.

The techs that serviced my system were professional, friendly, and knowledgeable. They went above and beyond in showing me additional capabilities of my system.

ADT SERVICE TECHNICIAN WAS JUST EXCEPTIONAL. PROFESSIONAL, GREAT ATTITUDE AND SOLVED THE PROBLEM. THX. STEVE.

Anthony did an excellent job.He has always been professional,courteous, and helpful.He is a pleasure to work with and he provides great service! I can recommend to anyone.

Awful. Paid a lot of money for the system to not work right since day one. They pushed a system out without all the components. Weak system to begin with. From installation to getting the service cancelled is one lie after another. No one but the technicians know anything there. The district manager will say he will call back but never does. Can’t wait to cancel.

The representatives and technicians are always polite and patient.

Anthony is very professional and knowledgeable about ADT products and services. During the entire process he was easy to get in touch with and always responded quickly to my text messages. He explained several options (wired and wireless systems, motion detectors, locks, and cameras) on how to best secure my home. He was patient as I decided on the best system and options. Once my decision was made, he recommended an installer (Jimmy) for me. Once the sale was made, Anthony continued to monitor the progress of the installation. He checked with me to be sure things were going fine twice during the installation. As it was a new construction job, it required two visits. The installer, Jimmy, impressed me with his hard-working attitude and installation skills. These two guys made this a smooth process and gave me an good impression of ADT. Glad I chose ADT.

I have had the ADT alarm system for many years. A few months ago I wanted to add outside cameras around my house and a camera in the doorbell. After receiving prices from several companies, I called ADT, and Tina Jean visited my home. Not only did ADT add cameras, but they also added carbon monoxide detectors, flood detectors, and a glass breakage detector...all well below the price of other companies or what I could have done it for myself. The installers were excellent, and Tina Jean, the sales representative has followed up with me on several occasions to check on everything. Tina, price, service, reliability, warranty, and ADT - I give Tina and each category a perfect 5 star rating.

Adt keeps their word. Arrival time on point, very knowledgeable workers ( kevin great technician) . Tell you the best way to install for your safety and train you on your equipment. Great job ADT.

Tina Jean was an excellent sales representative to work with. She is very knowledgeable, professional and courteous. She helped us pick the right components for our new security system and was very prompt and helpful in answering several questions that I had after the installation. I will definitely pass her contact information along to anyone wanting to add or upgrade their security system.

On Wednesday June 5 2019 I upgraded my residential alarm system with ADT. Steve Doss the ADT technician that installed my upgrade was outstanding! He was very polite, courteous and did an excellent job installing the system and when finished he answered all of our questions. ADT is lucky to have an employee like Steve.Thanks again Steve

I was put in touch with ADT Rep Ryan Hensley who works out of Birmingham. Although I am in the Huntsville area he spoke with me on Saturday and by Monday at 10am there was a tech at my house installing the new unit. By 12pm we were set up and secure. Can’t say enough about Ryan and the tech Jeremy that did the install. Great experience!

Anthony Isbell has been wonderful to work with...he took time answering all my questions, very patient, honest and respectful. Even came out with the installer the morning of installation to go over everything with him to make sure all goes smoothly. He has gone beyond what I could’ve asked for in a representative. Very refreshing to work with someone like this in a time when not everyone in the world is so nice anymore. I would recommend ADT and Anthony to anyone needing a security system and will be referring him to all my family and friends. Already passed his number on to my mom 😊.Sherrie Faulkner

My adt tech Stephen Myers came out to work on my system and made me aware i had no carbon monoxide protection. Im very thankful he provided a detector for my safety and well being. kind and polite, would refer him to anyone. Thanks Mr Myers great job

Our security system stopped working for three months. No one would help us at ADT. so when we moved, we got a new security system. In the week since we moved, we have already had TWO ADT people stop by our house unannounced and try to sell us on coming back. We also are getting bugged via text message. So tired of hearing from this company. Buyer beware. Once they have your info you’ll never get rid of them

I am so pleased with the service that I have received from ADT Corporate. I dealt with Anthony and he was by far the most knowledgeable individual I’ve ever dealt with from a service company. I can’t say enough good things from the customer service, to the installation. Thank you ADT for treating my family like your own!

Our Salesman Ryan Hensley was wonderful from day one! He was super knowledgeable and listened to our concerns for where we wanted the best Saftey in our new home. Anytime i have had any concerns, questions, or wanted to add to the system since our instillation summer of 2018 Ryan has been quick to respond and help us to the best of his ability! I hope to continue our relationship with ADT and Ryan Hensley as long as we live.

I was ready to walk away from ADT and never look back. That is until Tina Jean stepped in to help. She took the time to listen and really understand what I wanted, and then she made it happen! Tina, your knowledge, sincerity and fantastic customer service convinced me to stay. Thank you

Call at work from ADT - my smoke alarm was going off. Met the fire chief at my home. Fortunately, no apparent cause for the alarm. Requested ADT send someone to check out my system. Chris Byrley came and replaced 2005 smoke alarm and updated entire system for me including replacing the battery. Awesome! What a relief! Thank you Chris & ADT!!!

Great experience with our residential sales rep, Anthony Isbell. We just moved into our new house with an existing ADT system. Anthony came out, on scheduled time, gave me our options, and we already have our a date for system to be reactivated. Very friendly, professional and not pushy on the sales side. Glad to have someone who I will know when I call with any questions or concerns. Would highly recommend Anthony for your ADT needs!

We had a great experience. Stephen Myers showed us how to use ADT Pulse and made sure we were comfortable using our alarm and the app on our phones. I would recommend him to anyone looking into getting a home security system.

Met with Ryan Hensley today... he explained the options of your system to me. After meeting with another representative from another company, he was much clearer on the safety features of the system. I was impressed with his knowledge of the programs. He is a great and very nice person working in the field of sales.

I am a BIG ADT fan. I had some issues come up recently and Barry and Chris did an incredible job of getting things straightened out. I’d recommend these two professionals to anyone!Chris’ last name is Byrley. I did not get Barry’s last name.Very satisfied ADT customer.

My ADT tech, Stephen Myers, fixed my system and made me aware that I did not have the carbon monoxide coverage. He installed two gas detector and I really appreciate him pointing this lack of coverage to my system. I thought I had this coverage and was surprised to find out I did not. Really good tech, knowledgeable and very courteous and friendly. Page Morden

Stephen Myers came out on time and did a great job explaining my pet situation and fixing my system. He was courteous, patient and knowledgeable. I appreciate his commitment to service!

Devin Smith is a great asset to ADT. He came to the house and we talked about our needs. We got everything we needed with the home security system. Joe Helberg was our installer. He called 30 min. before the appointment to let me know he was on his way. While the system was being installed Devin was there. He walked me through all the apps and how to get everything all set up. From start to finish, Devin Smith made the entire process easy.

I’m so thankful Stephen Myers service my system. I have a gas fireplace and her provided me with carbon monoxide to my system. He really cares for my safety and I would refer him for service anytime. Tech like Mr Myers is the reason I keep ADT . He was so kind and caring and I give him 5 star service

Stephen Myers, very good tech. Made me aware of all safety advancement with company. He brought my attention to having a carbon monoxide detector.Thankful for all help and knowledge of safety.

Stephen Myers was very efficient and on time! He has great customer service and I appreciate all the help he gave me and my family. I gave five stars and keep up the good work Mr. Myers!!!!!!! Your work speaks for itself and thank you again.

Stephen Myers informed me of the benefits of having an AD smoke detector. I appreciate him increasing my knowledge of safety issues. Mr. Myers installed the system. He is very knowledgeable, professional and efficient.

Stephen Myers came out to my house and very pleased of his work ethic. He responded to every question I had and was very kind and prompt and professional. Thankful ADT has techs like Mr Myers

My ADT tech Stephen Myers introduced me to the new command panel. I was impressed with how he explained the system to us and decided to call ADT and get set up to install the system.I would recommend Stephen to my family and friends.

Stephen Myers is excellent. He showed us how to work our system to its full capability. We would definitely call on him again. He showed us a new system that we are thinking about getting. We will definitely call on him again.

The customer service I received was above my expectations . I had a big window of time for the service technician to come,so I asked to be notified at least 15 minutes before arrival. I missed the call but the technician did call me again and he waited until I got home. He was very professional and he explained his progress every step of the way. My problem was solved and I was very satisfied. Thank You

Anthony was very helpful and explained all different options thoroughly. He made sure to walk me through the steps and cover all the bases. I highly recommend!

Tina Jean and everyone we have dealt with at ADT has been prompt, knowledgeable and professional. They have provided first class service, and we will certainly use them in the future for our home and business security needs.

Stephen Myers came out to my home and correct the radio after the install was just out on system. He also explained the different options and features available that I was not aware of. Great profesional technician.

Stephen Myers did a fabulous job of installing my new DVR system and in fact I plan on buying new cameras to go with it next month. Hope he can install them for me. I highly recommend him for service installation!

Service is great,technicians are friendly and know their job very well. Thanks ADT.

Mr. Noble was extremely professional and knowledgeable. And just a nice man. Great face for ADT, pleasant business experience. 5 Stars.

Mr. Brian Collins was great. He called 30 minutes before so I wasnt waiting all morning. He was kind and personable. He even help me change my code!!!! Thanks ADT and Thanks Brian

A representative showed up at my door claiming that equipment installation was a part of my mortgage agreement. This is verifiably a lie, and an under handed sales tactic. I will be reporting this to the BBB as well.

My tech Stephen Myers advised me that it would be a good idea to have a carbon monoxide alarm installed. I really appreciate that .

Stephen Myers come out to work on my system. He did a great job! He was fast and excellent at explaining everything.

Tech Stephen Myers was great! On time, fast service. Recommended upgrades.

Chris Bailey came out to diagnose some problems we had been having with connectivity. He went above and beyond in remedying the problem. He was very professional, knowledgeable as well as patient and personable. Thanks, Chris!

Stephen Myers provided Carbon Monoxide protection in my home . So thankful he cared for our safety . Great job

Anthony Isbell is extremely knowledgeable, helpful and professional. I highly recommend him if you are looking for a top notch security system!

Ryan Hensley did a great job explaining the system and has done a good job answering any questions I’ve had since the system was installed.

Nice polite guy Chris Burley....very professionalHe did the work play upgraded my system. Took 15-20 minutesI would recommend this company to anyone.

I want to thank Stephen Myers for fixing my cameras after several techs out he showed me things my system would do I didn’t know . Very thorough and polite would recommend his service to anyone great tech .

I would highly recommend using Anthony Isbell. He will take care of you and make sure you are taken care of. I’ve had bad experience with other ADT reps in the past but won’t have that issue again working with Anthony.

David Oswalt with ADT was on time, professional and did a great job installing our new system and our cameras. I highly recommend David and ADT. He was great!

Stephen Myers did a fantastic job on my ADT system. He was polite and professional.

Anthony Isbell was the sales representative we used when we chose to secure the home of my brother. My brother had been diagnosed with ALS and we knew his needs were special. The ring doorbell and key fob allowed him to control anyone’s entrance into his home from his bed. Anthony also made sure the keypad was at wheelchair level. He also helped us with getting an alert pendant for my brother to wear at all times. Anthony showed compassion and concern over my brothers safety and we thank him very much for his professionalism and his kindness.

STEPHEN MYERS FROM BIRMINGHAM PELHAM OFFICE DID A GREAT JOB. HE EXPLAINED IN DETAIL THE OPERATION OF MY SYSTEM

Stephen Myers helped me in understanding my nvr and also pointed out i needed carbon monoxide protection because i have a gas heater. im thankful of his safety concerns for me and my family . Great tech, thanks for sending Stephen to my home.

Anthony Isbell was my salesman . He explained how the system worked and was very knowledgeable . ADT has been great, highly recommend their service.

Great experience with Chris Burley from ADT here in BHM, on time, professional, great knowledge of the products and services. Excellent service call experience. Makes me glad I went with ADT for home security needs.

Stephen Myers came out and showed us new additions we needed and was very helped. Very good customer services, answered all our questions.

Stephen Myers the adt rep that checked my alarm system today was very polite, knowledge and made sure he answered all questions . I have been so unhappy with my adt system and the only reason that I continue the services is the company has excellent employees like Mr. Myers.

Stephen Myers came out and got some new cameras set up - did a great job. Thanks!

Im severely disappointed in ADTs inability to keep their promises. We were approached by a salesperson when we moved into a new house, who told us that we were approached because the preexisting system was on their records, and could be updated because they wanted to try out a new system. He promised us that all the previous sensors would sync with the new system. We didnt realize until 6 months later, when we accidentally locked ourselves out of our house and had to get in through a window, that only half of the system was working. Weve had several calls to ADT and safe haven to update this system, only to find that they have no evidence of a preexisting system in this house, have no evidence of us needing sensors (even though we have a written contract that states 2 sensors needed to be installed but never were), that we apparently agreed to voluntarily give up half our security system, and that they would want us to pay between $250-1000 to integrate our old system into the new one, buy out our contract, or pay to have the old system re-installed.This entire situation could have been avoided had the salesperson been honest. Frankly, you can get the same security for 1/3 the price.

I had ADTs Tina Jean come by for an inspection. I ended up converting both my office building and home to ADT Service. Good job.

Stephen Myers came out and replaced my panic buttons and assured signals came in.. He was very professional and courteous. I thank him for his service ethics

Chris was fantastic. Corrected issue promptly and answered all questions.

Stephen myers came out an added camers and did a great job, i would recommed him to all my family an friends.

Chris was prompt, friendly, knowlegeable and professional. Determined the problem, explained it, repaired it and ensured proper system operations prior to departure. He also infomed me of the ADT go app and features. Excellent service experience. Thanks Chris

Low down POS, my mom had dementia and her house was sold in 2018, I didnt know her security code and was her POA. I was told if I couldnt give the code it couldnt be disconnected, my mom past away last month and they are still taking money out of her account until I get her death certificate...so greedy. Horrible people!!! Go with Vivint.

Stephen Myers came out and fixed system and solved all my problems! Was nice and courteous and offered assistance!

Stephen Myers is the BEST! I would refer him to anyone.

Stephen Myers came out to work on the system at two different properties! He was awesome!!!

Ted Noble with corporate ADT worked very hard to get the job done.He even bought me breakfast.If you call ADT just ask for Ted Noble for you needs.

I want to thank Stephen Myers for helping on my system. He showed me features I didnt know I could do on my system . Im very pleased with the service he performed

Stephen Myers came out and did a great job in helping resolve the problem we were having. Very professional and polite while providing us with service!

I want to thank Stephen Myers for adding a cell unit to replace our outdated landline service. He was very professional and prompt, excellent service.

A+ service!!!

Stephen Myers great job and very great customer service.

Excellent service, thorough explanation at install, great experience all around!

Great guy. Explained everything very well.

Stephen Myers Great Job !!!!! on time explained system very well .

Excellent in every way!

I want to thank Stephen Myers for fixing my door lock after 2 previous techs were out Stephen solved all the issues I had . Explained system very well

Chris Byrley

Love ADT!!!