Stripped oil drain plug and then tried to blame the previous company that did an oil change. They said it was stripped when the vehicle was brought in.If this was the case, why was the car on the rack for 15 minutes before this was discovered? It is a bunch of kids that have no idea what they are doing.Requested to view the camera footage of the work being done. The store manager David said he would review it and then never called me back.If you value your car, dont take it here for service. Better yet, do it yourself.This is what I get for trying to save some of my time. Now I get to grind down a stripped oil drain plug so I can get a wrench on it and replace it.

The lady at the counter was very polite. I needed to buy and have a tire mounted. He clearly doesnt know how to measure a rim. I gave him 15 rim and he said it was a 13 rim, and they dont have that tire. I took it elsewhere got it taken care of.

Didnt do a great job at doing my tires.. had all four done and all was wrong size and different drand..

There customer service is awful and the employees do not go by the standards of Wal-Mart on exchanges. They act like its coming out of there pocket if a product has to be returned on default. I would rather have safe customers than a freakin great bonus cause we didnt have any problems....

The sogn said no walk ins to automotive after 2pm due to a shortage ofI needed a tire put on a new rim sealed and balanced there was no one at the garage other than me then another customer came in for automotive care and was taken care of right away . I realize it may have been the type of service the gentleman was getting . I just bought 4 new tires from Walmart, approx 460.00 $ I also purchased the road hazard warranty. When I took it to another Walmart to have them rotated and balanced after replacing calipers . I was informed that proper balancing was not done on the tires 1 was 1 off another was 2 off. The lugnuts on passenger side when mechanic went to do calibers.

I suggest you think twice about taking your car here. Its a waste of time. They dont have a clue on what they are doing. They work so hard on not wanting to work. Their excuse for not changing my oil was the numbers of my engine didnt match the vin number. And didnt know how to look up on how many quarts it took to fill oil. And couldnt put the dip stick back in to check level. The worst service ever at any auto shop

Paid $75 for:-4 quarts of oil (*My Impala needs 5 quarts*)-They broke the clips that hold the air filter cover on-They told me they would put a new oil filter in. But they didnt.-The new windshield wiper I paid for.. is bent and doesnt even touch my windshield.I went out on a limb and chose the more expensive oil change.. and it turned out to be the worst oil change I have ever experienced..

So unprofessional... stay away

They are horrible about answering phone it’s like nobody is there and very rude

Stopped in at 6:00 now they dont close until 7 for tire repair & was refused service had to drive home on a low tire.

They were very helpful and nice.

Earlier when we were getting a tire replaced, it wasnt too busy and the lady who took care of us was pleasant, humorous, and helpful. We were in and out in about 45mins.

Hey - its Walmart, what can U say. But over the years, they have always provided professional class service, at the best prices in town (YES - I shop around).NO, they are not a full service mechanical shop, but where they have staked their claim (Tires, oil changes, air filters) - they are VERY GOOD, always low price, a great selection. The different places I have used, are consistently professional. BEST OF ALL - they always have my service and purchase history. I heartily RECOMMEND Walmart.

I have a flat tire(it holds air for a few hours). I called into the Auto Center and asked if they could see me today and how much a new tire would be. The lady on the phone said they are taking people first come, first serve but that they could definitely help me out. I show up at 4:50pm, they close at 7pm. Im told theyre all booked up till close. Thats all well and good, but I walk back out through the garage and there are three men just standing around talking. One of them asked me what I needed help with. I said I need a new tire. He tells me theyre too busy. As he stands there. I wish I got paid to stand around and let customers know Im too busy to help.

As always after I get my oil changed when I get home I check it to make sure its properly filled. When I got home I discovered that the tube that the dipstick slides into had been pulled completely out of the engine by them. That really makes me angry that they never said anything about it cuz they know they knew they did it. This is probably the last time I go there for an oil change.

Perfect. Not super fast. But great friendly service while you shop. Inexpensive for oil and you cant beat the price on tires

It is irritating for no one to answer phone at the Walmart in Pekin. I guess they don’t want a sell. Need 4 new tires and no one will answer phone.

Walmart auto Care center is a great place to work. It does get busy alot and people have extended waiting times. But the auto techs in the shop are top notch. They put their heart and soul in to what they do.

Unless you have at least 2 hours to spend getting an oil change that shouldnt take more the 20 minutes do not go here. When I asked management why it took so long he tried to fill me full of carp about being busy when I was the 4th person there that morning. When I arrived there was 1 car getting tired and 2 gentle men getting old changes and 1 had been there since they opened at 8am and I didnt get there until 10am. Also when mine finally got done they also just finished the persons car that came in after me. I will never go here again. Spend a few more dollars and go somewhere else.

Took car in to get a simple oil change.. Was told it would be a 2 and a half hour wait. Only had one guy on duty, and he had 5 people waiting on him. They told me that one guy called in. As a manager, you try and get someone to come in earlier or try and call someone in!!! Seem like they didn’t even care. That’s not how you run a business!! I will go somewhere else!! Always seems like there short staffed!!!

Great service! Took great care of me!

Not bad prices and fast service

Never go here. So unreasonably slow. 3 hour wait time almost everytime just for a lil change or tire change. Its a joke. Walmart needs to just get rid of their autocare center

Ive been calling this place off and on since yesterday to try and schedule a tire change, and every time, they either hang up after two rings, or let it ring for two minutes and dont pick up at all. Absolutely unprofessional service. I called the Morton store and got an answer the first time.

Tracy took great care of me. His customer service is excellent.

Amazing service. High quality and very professional. I went there this am stressed and on a time constraint and asked if they could get me in and how long. Needed a new tire as mine was flat no appt. They not only got me right in but guaranteed they would be done within half hour they were and am so beyond grateful for it. Have a nice new quality tire and my life barely interrupted they were friendly and wonderful 5 stars-Mary Tometich(The crazy lady with the 5 year old who was eating cookies and lugging in the portable dvd player ;)

IM STILL LEARNING MAKE SURE EVERYTHING IN ORDER BEFORE I CAN DO.MY TEAM WORKING SO HARD TO HELP ME

4 QUARTS OF OIL ALL OVER THE ENGINE BAY! My mother went here to get an oil change. She waited for 2 hours. And then when she had returned they came out and said they couldnt do the oil change for her because it had a special bolt (was a hex bolt that almost every simple toolbox has) on it and they couldnt get it off. So she went ahead and went home and we checked her car. The oil cap was left off, almost 4 quarts of oil was spewed all over the engine bay and there were scratch marks all over the bolt on her oil pan. We went to go back to talk to them to get a refund on the oil that was spilled all over and was going to make them clean the mess. First the manager came out and started raising his voice at my father and raising his hand up at him and wasnt going to give any sort of refund. After about an hour of childish yelling from their manager we finally got a refund on the oil. Never take your car here for any form of oil change or tire rotation!

They always seem to do something wrong with my oil. First they stripped my oil pan and drain plug. Now they screwed something up and my car is leaking oil so fast that its already a quart low

Basic Oil change and rotation. No complaints, great service.

They did a fine job as always!

Dena and Tracy were great, nice and very helpful

Great friendly service 👍

My tires rub against something now that I allowed Wal-Mart to put the new tires I purchased on my car!

They didnt know how to get my wheels off my Audi, to mount the new tires. I had to go somewhere else

Horrible customer service!!! Waited 2.5 hours for an oil change and tire rotation!!!! Lots of workers talking and goofing off!!! When I asked how much longer it would be the guy helping me only made rude remarks and never even bothered to go ask them how long til they would be done!!! Very unprofessional!!!!!

This place sucks. got new tires here and they were worn waaay before the warranty was up and i had trouble getting them to replace them....not a good way to do business

It shouldnt take 2 hrs to do an simple oil change

More staffing would be nice

Needed 2 tires (that I bought here) put on 2 days ago rebalanced because of bad vibration and 1 1/2 hours later I’m still sitting here..do yourself a favor and go somewhere else

Way too long of wait every time

Amazing staffing in this department

Was treated horribly.

Ok

Good service

Been here 2 hours and watched 4 guys take an hour to change a tire.....one guy had the mirror knocked out, and they have been standing around talking about one of the guys new purchases on a truck.

Awesome Staff

Has everything

Not good