My Velde experience was great. Beth in the office was very kind, professional and answered all my questions and concerns. Keith Minor, service advisor was great, he kept me informed regarding the repairs needed for my vehicle. Keith, also let me know exactly what the warranty company would pay and the amount that was my responsibility before I picked up my vehicle. Also, I was very happy I was given a loaner vehicle to use until my vehicle was repaired.Thank youSharon

Start to finish it was a great experience. My service advisor, Keith, was very pleasant and professional. He explained the check list and thanked me for my business. I definitely will be back and wouldn’t hesitate to recommend Velde to others. Thank you for a nice experience!

Excellent customer service. The service advisors and team did excellent work, as always.

I had an issue with a fuel leak on my truck on Saturday. Being from out of town and on a tight schedule, I was in need of help. After talking with other dealers on the same road, without success, I came to Velde Cadillac-Buick-GMC and talked with Chris Ragusa. He was able to provide me some tools from a technician and a remnant piece of a fuel line so I could repair the problem and get back on the road. The experience was amazing!Chris was kind and generous with his time and knowledge. He is more than worthy of a 5 star review and he is most appreciated.Thank you,Dan from Monroe MI.

They are very friendly, An help full . They are always on top of every little thing to do with your car. If there is some thing wrong other then what you took it there for they will tell you. An you can fix it before you have a total brake down. Been 38 years with this Dealer, they are the best. Try them for your self.

Service has always been top notch at Velde. Very honest about what should and should not be done, but what has been done has been done well.

Skip is amazing! He cared more about getting me all the features, including color, in the price that fit me then selling me whatever would make him money. I drove two models, and ultimately ended up with my Perfect SUV!!!!!!Brian went above and beyond to assist me with my financing!!!!!I recommend Velde GMC, Skip Clancy, and Brian Bevill to everyone!!!!!!!

Ilooked at gmc.com and I found a car that I liked. I called Steve. Steve FaceTimed me and did a video so I could see the inside and the outside of the car. I am two hours away from this dealership. His attention to detail and customer service was phenomenal. I went to drop my child off at Western Illinois University And I stopped by the dealership. I was able to test drive the vehicle and purchased it. The entire transaction took about one hour. It is the fastest deal I have ever made. I have purchased many vehicles and nothing ever went this smooth. I wish this dealership was closer to my home. Brian in the finance department was also excellent. He explained everything in detail. I am very impressed with the dealership and I will recommend it to others even though it is two hours away

Our entrance started a bit cluncky, we had a set appointment, but arriving at the Dealership, nobody seem to know. After 10 min. we were directed to a Salesperson. From that point on everything went very well. Our sales contact person was Steve Yerbic, he took really good care of us.Addendum: now 10 days later, I had an appointment to fix a minor detail. After arriving at the Dealership, I was told that the person who would work on the car was not in this day.. I drove 1.5 hrs (roundtrip) for this appointment, nobody had the courtesy to call me ahead of time to re-schedule the appointment.

My husband took his 11 year old GMC Terrain because he thought it needed new brakes. It was checked and they said based on his driving habits, no brake job necessary.Thank you for your honesty. Our expectations from Velde have always been exceeded by their staff.

I came in for a simple oil change. My car was over filled with oil. I was not happy as I left and it was smoking and sputtering. Im not entirely sure how they drove it to the lot for me to pick up without realizing their mistake as I noticed it almost instantly. I returned to the shop and it was fixed immediately but as I indicated I noticed it instantly and I would have assumed a trained professional would have as well. I was a little put out by the excuses that were used. I wasnt even offered a free oil change. I had to ask for one. I should have been refunded my money and offered a free change as well. Just bad business. I will possibly rethink using this shop for the reason that they did not notice immediately their mistake.

The service was great but I didnt receive a call when it was done. My appt was 7:30am. I finally called (2 1/2 hours later) and they said it was done. Just disappointed I didnt receive a call.

Steve Brown is fantastic! Very helpful and responds quickly to any questions that I have. Skip is a very helpful/knowledgeable salesman as well! The Service team is really great, they got my speaker put in in less than an hour and my car back to me.

Great experience I found my new dealership worked with herb trading in my truck fast honest service I will be back in the future

It was ok …The business seems sketchy….1400 for a new CD player lolRip off….I received a call a few days later .They lowered price I bought CD player on my own and they put it in for 150 drop me and picked me back when vehicle was finished…I would recommend thanks guys and gals

I had a scheduled 11am appointment for an oil change/tire rotation/5000 mile regular service. It took over 90 minutes for my service to be completed. Thats not the irritating part. The irritating part is that when I received my truck and my service summary, it was clear that little attention was given to the maintenance of the truck. The tire treads were marked good at 8 and 9 which was interesting because thats what they were over 5000 miles ago. The battery was tested as Good when I knew that it was nearing its end of life. I ended up taking the car to another service center to have the battery tested and it failed with flying colors. I was offered to bring the Yukon back and Velde would complete the 27 point inspection, but I didnt have another 90 minutes for an appointment plus travel to complete what I had already paid for. Im deeply disappointed and Ill need to consider other options.

Didnt know i had warranty fory tires and rims didnt bother looking it up until he talked to my husband and than checked into it and found out i was right didnt call when car was done not very good experience

Steve Brown was awesome. Very friendly and easy to work with. He helped me set up & showed my how to use many features in our new Enclave. There is a lot to learn even though we have had 2 Enclave before. Thanks Steve, Brian, Kerry & Dale for a great experience.

The service crew was polite and efficient. The service was timely and check out a breeze.

Enjoyed working with all employees! Not pushy, kind and very knowledgeable.

Dale Hicks provides outstanding service. He is so customer focused.

Everyone was friendly and knowledgeable. Service was quick and facility clean,

Really nice selection of used cars with even better prices!

It was an amazing time. easy transition from when i dropped the vehicle off to when i was called to be let know the vehicle was one. all the way to even picking the vehicle up from the dealership. We will be back soon. I will be bringing all my vehicles from now on to you.

Amazing helpful customer service and friendly people. Heather Moore was exceptional and provided me with excellent service!

I took my car in for another service appointment and receive another excellent service and customer experience at the dealership in return. I dropped off my 2016 Buick Regal at the dealership on Tuesday. I was promptly greeted and checked into the system. I was able to obtain a loaner car, which is very convenient since I work nearly an hour round trip from the dealership. The service rep contacted me numerous times throughout the day to provide an update on my car. The service department handled all the issues that I reported and went above and beyond to detect a minor issue with my vehicle by riding with me to discover it. I commend this dealership to taking the extra step to make sure that I receive an exceptional customer experience while servicing my car. Thanks!

Service Advisor, Chris, is great to deal with. Very friendly and caring about my well being as well as my car!

Thanks to Velde for their attention to the service of my vehicle. They took care of every need I had and I am extremely pleased every time I enter their dealership. Friendly, helpful and the work is always done to satisfaction. I always feel like I am their only customer. Always a nice experience.Thank you Velde TeamJackie Lents

Great customer service, worker are polite, nice and they work with you. I would never take my car anywhere else.

Herb Skip Clancy is excellent. Had everything taken care of before I came in to make it easier for me and the family. Cary* also made the paperwork go smoothly. They also yook my wheels off my trade and put them in the new truck.(a step above other dealers)

Completely satisfied with the staff and good results from the service experience. Have done business before with Velde and have had good service from them. They are friendly and know what they are doing to keep my Buick in great shape!

Very friendly, welcoming making you feel they appreciate your business.

I want 2 thank chris and the service department 4 everything appreciate it guys

All around excellent experience! Kind courteous and professional staff. I intend to do all my service at Velde GMC/Buick

Employees were very friendly and helpful. Due to my schedule, I was able to drop off my vehicle for an oil change, get a ride to place of employment, and my car was brought to me. A wonderful service that enabled me to use my time wisely without cancelling appointments.Thank You, very much appreciated in these times of COVID 19.

I brought the car in for an oil change/tire rotation. While I was there I brought up that the battery was the original one (6 yrs old) and ask the service advisor, Chris Ragusa, if he thought it was time for a new one. He was forthright with his advise and so I had them install a new one while I was there. He’s very professional and tactful, without being pushy. I think he is excellent in his job.

Tom in service got me in and out in really good time. I always appreciated working with Tom. Tom has sense retired. Now I work with Chris. My last two services were with Chris. I have to say he took care of me well. I have purchased 6 new GMC Sierras from Velde, and I cant stress enough, the service department has always worked very well with me. I highly recommend this dealer as a place to buy your new vehicle.

We are the Happy owners of a new car more when we stop moving.

Everyone was very professional and helpful, the terms of the contract were what we talked about (no hidden charges). Overall a great experience.

Always courteous.Always polite.Always knowledgeable.Always makes me feel welcome.

Rory and Kerry are awesome!

Everyone is friendly fair price I would recommend to anyone

Fast, well priced. Clean dealership with kind personnel.

They use to wash and vacuum it out when they serviced it but the last two times they haven’t done that

People are very nice, treated well, work done fairly fast.

Just ran in to buy a part at the parts counter. Cant judge from that, but the building is in much need of remodeling. That makes me wonder if its seeing difficult times. It was in this shape way before the covid issue. Just wondering.......

Person who changed my oil did NOT WEAR A MASK or gloves and told me he did NOT wear masks. The service manager did not have a mask on at first and when I questioned him about it, he said mask was in his office. He did go get a mask when I asked him to. I would not recommend this place and I am not going back!!

Great service and nice people they just got our business when it comes to our GMC and GM work and needs

Both Steve and Brian were very helpful throughout the process of getting my new car. The service department staff were friendly as well.

The service was super and they kept us up to date on what was going on!! Super place!! Thanks!!

Everyone was attentive to detail. Very professional.

It was very smooth and great experience.

Everyone was great except for one employee. He was very demeaning in his wording. Once my husband showed up, his tune changed. Chris was super nice and extremely helpful though.

S well as the lady at the check out desk.

Great service department. Beth Leonard thats been there 20yrs is the greatest. That girl deserves a big raise. She does a lot more than anyone Ive seen; that does the same job at other dealerships.The owner Rory, is 2nd to none!!

Just drove over 100 miles to test drive a vehicle at Velde, even made an appointment for 8:00 on a Saturday (as soon as they open)!Show up at 8:00 to another couple test driving it? What’s the point of making an appointment for as soon as you open up???VERY SHADY, if you set an appointment, you shouldn’t have ANY issues or have to wait... PERIOD!Definitely don’t recommend dealing with this dealership!

After a terrible experience at Dennison’s Chevy service Dept. we made the decision to come to VELDE GMC for service on our Chevy traverse. I have nothing but great things to say about the service we received from Velde. They provided my wife with a great loaner vehicle for the day while they did the work on our traverse and the people in the service Dept were great to deal with. They made the whole experience easy and pleasant. The traverse was fixed right and for the exact amount quoted,They will now do all of our vehicles maintenance and they will be my first place to go this summer when we upgrade one of our cars.

Tom in the service department always takes good care of me. The girls at the service desk at check out are very helpful. They keep me informed of what is going on while my vehicle is being serviced. Thank you!

I have a 2008 Torrent from Velde GM, and I absolutely love it! When I lived in Illinois, we frequently had it serviced there as well, and it was always a great experience. They have a comfortable customer lounge, and they are always quick with their service. They are very proactive on keeping you up to date with what is going on with your vehicle, which is great. I would 100% recommend this dealership. They are great people to work with!

Always courteous, friendly people

I have really been happy with the service I receive from Velde GMC. I trust them to take the best care of my vehicle at a price that is affordable. I also love that they pick my vehicle up and drop it back off when service is complete. I only work a short distance from the dealership but I love this perk!

I have never received anything but excellent service at Velde Cadillac. I have been a loyal customer for years because I have always received professional assistance from buying to servicing. They treat you like a family member with a pleasant waiting room and coffee or water if you desire. Each and every staff member acknowledges you with a smile and hello.

I have outstanding salesman there and try to help you and answer all your questions

The service department is outstanding. They are always friendly and helpful. And most importantly, they are trustworthy. I never worry that they are going to recommend unnecessary repairs or that the repairs done will not be done well.

Great Team. Didnt have exactly what I wanted, but they didnt give up until they found the one I wanted. Due to a family illness had to move up the day of purchase at the last minute, they went and picked up the vehicle and had it ready for me when I got there. Everyone was so friendly and helpful, a great experience working with Ken and the Velde team.

Usually do a very good job, however, today we had a 9:00 appt and went back two hours later and it hadn’t been touched - we live 50 miles away and one reason we bought it there was the customer service. Guess we will buy the next one closer to home.

I just bought a new car at Velde and was pleasantly surprised by the entire experience. I was treated with respect, I was given a fair deal immediately, and they found me an amazing financing rate. My salesman was knowledgable and did NOT pressure me - which caused me to come in the next day to buy the vehicle I just couldnt stop thinking about.The employees seem to not only like each other and their jobs, but appreciate the customers. I highly recommend Velde.

I have never had a better purchasing experience at an automobile dealer than I had at Velde Cadillac. My salesman was professional and had excellent product knowledge. There was never any pressure, and they gave me more than I thought my trade was worth. I love my new car and give Velde 5 Stars !!!

Beware! Watch out for misrepresentation. We called on a used car to ensure availability. After it was confirmed by the dealership, we shared we would be driving over an hour to see the car. When we arrived, the car had 4K more miles then advertised (Misrepresentation #1). Additionally, we were told on the phone that the vehicle was only used as a demo car; however, when we arrived we were told it was being driven by the owner’s wife (Misrepresentation #2). The car description said “*CLEAN VEHICLE HISTORY*’; however, when we arrived it was very obvious paint work had occurred on the front bumper (Misrepresentation #3). By far the worst experience we’ve ever experienced at any dealership...ever.

I always have a great experience at Velde when getting my vehicle serviced. Chris and Tom are great as the first people you see when you drive in. They are kind and courteous and always answer my questions. The waiting area is comfortable and I really like the free wifi.

Very pleased with Velde Buick/GMC service. I work at home in Peoria and unable to go to Pekin during service hours. They pick up my car and do what is needed and bring it back to me all washed and serviced.

Great place to do business!

Excellent customer service!

Wonderful dealership from start to finish!! They treat you like family. The service department is top notch - everyone treats you special. We will definitely continue our business with Velda!

Always courteous always show that they care phenomenal weve come there for 10 years or more

Its not the same place it was a couple of years ago.

Was 2 hours away from home for a softball tournament. Reverse seemed to have went out on my escalade. The service department looked it over and determined I had no issue and it all seemed to have worked itself out. They could have told me I needed something I didnt, but instead they sent me on my way and didnt even charge me. Thanks for being honest and helping me get to my daughters game!

Very helpful and professional... Love the new cadillacs

Pleased with the sales and quality of my new truck.

Fast and expert service

My car was totaled the beginning of September. With a very short window and opposite schedules, my spouse and I started the dreaded hunt for a new vehicle. My spouse was first to go to Velde and was introduced to Greg Stewart. That evening I had the pleasure of meeting him after work... HE WAS AWESOME!!! He worked very closely with both of us, dealing with our opposite schedules, constantly changing price ranges, desires in vehicles, dealing with insurance, etc. He would text us, email us pictures, take multiple laps around the lot searching for the perfect car for me... it took about a week to two weeks and he found my new (to me) GMC Envoy. Shortly after buying the vehicle, the engine light came on. He brought me in, gave me a rental while the service dept. worked on my vehicle. They had my car repaired that afternoon and graciously worked with me on the cost. By the time we were done with Greg, we felt like we not only got a new car, but a new friend as well. He even remembers the name I gave my Envoy and asks how she is doing when I call! I have dealt with some good car salesmen in the past, but Greg takes the cake! I have already referred a few people to him and will continue to pass along how awesome Greg and Velde GMC of Pekin are! Total top notch customer service all the way around. Everyone was super friendly. After September began so terribly, Greg and Velde made it end fantastically!! Thank you Greg!!!

Your service employees do not listen. I explained in detail twice the issues I was experiencing with my Yukon Denali, yet still had to make multiple trips (I live 30 min away) due to poor communication. Dealer did not have correct parts ordered to fix issue. Had to make two trips to complete the work. Wanted to blame GMC instead of being accountable for the issues and delivering solid customer service.

Excellent job done by all

Excellant customer service great value cars and trucks buy a vehicle and get free anytime carwashes

I was visiting from out of town and needed to get my Acadia serviced. I brought it in and the serviceman recognized a quick fix and completed the work while I waited, under 10 minutes. Great customer service.

Ive never purchased a car with Velde in Pekin (yet!), but after having issues with other service departments in the area I decided to give them a try. I was pleasantly surprised! Their knowledge and service are above any other dealership Ive used. Theyre quick to solve the problem with the vehicle and they always communicate well!

They had a car I was interested in and good salesman that helped do paperwork

Great staff and great service! Ive been very happy with sales and service since I started leasing vehicles from Velde in 1991. Top notch!

The sales person was topsThe trade-in was a insult so I keep my old ride the truck I bought was super great how ever for a truck. With 25k miles u would think the tires would be better than 30percent and match the spare and no getting them to barter price was very disappointing.

Rory Griggs was very helpful. Love this place.

We live in the St. Louis area but Pekin is our home town. We couldnt find the 2012 SRX with the right color combination and options in our area so I took a look on Velde Cadillacs website and they had one very close to what we were looking for.I was able to work remotely with their staff and the entire transaction went great. They were responsive to my questions and handled everything very professionally. It was actually an enjoyable experience - how many times can you say that when buying a car!

We purchased a brand new GM Truck and my husband went in to get his oil changed and tire fixed. It took 2 hours and he was the only one in waiting room. We did not purchase our truck at this dealership and we where assured that the very expensive warranty we paid for can be used at any GM Dealership. 3 different employees asked, Did you purchase your truck here and my husband said no. Maybe thats why he had such terrible service. When my husband went to check out, the gal at the service desk told him he had to have paperwork that states he has coverage since he did not purchase his truck at Velde GM. She told him he would have to pay for the service which was covered. My husband had to argue with this person for 10-15 minutes and finally went out to his truck and provided a card with phone number from the dealership we purchased the truck. When she was told by the person on the phone that the warranty was online it took her only 2minutes to find it. They dont deserve 1 star! We will not be back!

Staff is always prepared to help you and get your service completed in a timely manner.

Another great experience at Velde!! Kerry Roos and Steve Yerbic went way out of their way to get us exactly what we wanted - a very difficult to find 2018 Regal TourX. Their patience with us and attention to detail is just the latest example of why we keep coming back to this dealership for our new car and service needs. Great work to the entire Velde team!!!

Great service friendly staff... they work to make you happy!!

Very friendly prompt service. Great job done by all.

The very best place for your next car or truck and great service great people

My husband and I recently purchased a Pre-owned Cadillac from Velde Cadillac in Pekin. They are by far the best sales team I have ever encountered. Thank you Velde Cadillac .

Great service. Very Happy

Very professional sevice person. Quick service time, clean waiting area. The tv in the waiting room shouldnt be tuned to FOX news, that primarily political. A better choice anything strongly non polictical.