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T-Mobile
1000 Kamehameha Hwy #204B, Pearl City, HI 96782, United States
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T-Mobile

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Ay
Review №1

Thanks Carol, the best service we have gotten.Her patience and her knowledge in their products is superb.Explanation is so clear..even help us to set up our Netflix, she went above and beyond.

Pe
Review №2

One of the reasons I love this place is for one theyre my phone service provider, and the employees take care of their business on a professional level and find a solution to any problem you might have. And even though they were busy and there was a wait time, they got to me within 10 minutes. Its hard enough to get my phone to do certain things, so it helps when your provider answers any question or concern you might have. I really do appreciate the help in a mid-day erron base agenda. Thank You!

Ra
Review №3

People working here always ready to help very professional definitely recommend

Da
Review №4

The store manager, Vanja, was antagonistic and disrespectful. After dealing w a Trainee and his service agent for an hour, Vanja was antagonistic. After saying there was nothing she could do, she was able finally get my initial payment to an acceptable rate, but almost went off to help another couple when I reminded her that she should finish my transaction first. She then accuses me of being rude. I changed to T-Mobile from AT&T in search of better service. Brian at the Kahala Mall store was very professional & helpful yesterday, but all that was marred by Tanja today. I would avoid her store like the plague.

Sa
Review №5

Was helped by Ian he was awesome he really helped me with getting my phone turned on he was super understand and kindThank you again!

Ni
Review №6

I love this mobile carrier. I brought my dad last friday and from that time a lot of things happened from transferring to t-mobile to availing promo just to get a cheaper monthly rate and to obtain the iphone11. Vanja is the essential key that this network needs, she supported us from retrieving tons of requirements which we do not know like for instance, apple id and more. We left the store way pass closing time. Three days passed, everything is settled and it was wonderful. Everytime we call the store, she answered the phone professionally until we came back just to finish up everything and to see her transcendental beauty and care towards people. Love t-mobile. Thank you so much Vanja.

An
Review №7

Excellent customer service with Ian from Pearl Highlands store.

Cu
Review №8

Great service

Ir
Review №9

The manager who helped me today was is rude. I went there to purchase my son IPad PRO 64G and also to purchase my other son iPad Air but before I will make final decision I just wanted him to show me the details of this product and if I can downloadSome item but he judge me right away and he said if I am not ready to purchase an item I should do my research first because they are only helping people that are ready to purchase an item. One more thing he is not wearing a mask . He said that if I am not ready to buy I have to step outside the store when in fact he is not the one wearing a mask. He is so rude . He didn’t try to understand his clients. He judge them right away. He lose the sale . Yes now I believe that he is the Manager because he can only control things but he will never be a sales representative since he doesn’t have a connection. I advice that he is not supposed to deal with any client and just stay in his chair and face his computer since he doesn’t have an outstanding customer service .

Je
Review №10

Stopped in the T Mobile store to get my phone checked out, it will not charge or come on. Chelsea, the lady who helped me was Knowledgeable, Helpful, Friendly and Polite. She was able to resolve the issue I had with my phone. Thanks Chels!

Pa
Review №11

Went to pay my monthly bill at T-Mobile and tried to get the free knit cap for Tuesday, but all gone, so sad. Bill paying part was easy, no crowds. Staff was attentive.

Ja
Review №12

Great store just make sure you are very clear as what you want and need to prevent any errors with tmobile

ju
Review №13

Ian helped me complete a transaction in less than 15 minutes. A simple transaction (prepaid 30-day sim card) that Verizon was not even able to complete in 3 hours.

Ka
Review №14

Great Service friendly and professional service

To
Review №15

Super cool service from Vanja....much mahalo.

Ma
Review №16

There was a time back in 2013 that my husband at the time (we are now divorced) went in there while I was at Ross store. He somehow got the female associate (I think her name was Rose) to add him to my account, and add 2 new devices to the bill. I was furious, and no one did anything to help me with the situation, and later I got stuck for the bill and he left with the devices. This is why I discontinued to visit this of this location

Ta
Review №17

Great service. Samantha was very knowledgeable and the rest of the staff was friendly

ma
Review №18

I wait like 1hr for just to pay a bill. I don’t understand why the other guy that keeps walking around can’t help anybody.

Ja
Review №19

This is the worst store for t-mobile ever. The people their are not educated to answer questions about t-mobile devices. The A.M Joshua, this is a little wise little punk who gets all jumpy and frustrated when you ask him questions and know more then him. This store is apparently locally owned and not a corporate store so if u buy an accessory, dont open, and want to return it they wont do. The A.M. Joshua says he wont take it back. I really do not recommend this store to anyone, but if you go here just be aware of the hassle and rudeness by the A.M. Joshua S.WORST STORE, WORST CUSTOMER SERVICE, AND UNEDUCATED STORE STAFF

Wi
Review №20

Great service. Morgan was very helpful.

Ch
Review №21

Fix my messenger hanging on download, should not be messager plus

Ju
Review №22

Excellent

Ca
Review №23

Long wait to pay bills

Ph
Review №24

Very good

Me
Review №25

Love it

Information
28 Photos
25 Comments
4.2 Rating
  • Address:1000 Kamehameha Hwy #204B, Pearl City, HI 96782, United States
  • Site:https://t-mobile.com/store-locator/hi/pearl-city/kamehameha-hwy-acacia-rd?y_source=1_MjA3MDUzOC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 808-455-4020
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:No
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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