By far the best customer service weve ever received in any furniture store. Hector helped us get exactly what we wanted at a great price!

After shopping at multiple furniture stores and not buying anything, Wine Country Furniture came through with the best pieces of furniture, the right price and guarantee d availability within at least a week or the option of taking the floor model. Hector was the best salesman and he made you feel welcome and was there to assist when needed but not pushy.I would definitely recommend Wine Country Furniture and Hector when looking for furniture.Also thank you Hector for the free water 😆

I had a great experience here the sales representative was friendly and had great information on the items in the store.

Great local business that has an amazing selection of in stock furniture. I havent bought furniture in years and hadnt even thought about it. But it was an easy experience, with plenty of credit options considering I didnt have the money I needed.

So far so great! Hector was excellent about helping us find what we were looking for. He was extremely knowledgeable about both the products he was selling and also where our loveseat was and when it would arrive. He really gave us service! We highly recommend Wine Country Furniture!

Thank you to Hector for taking the time with us and finding the perfect in stock sectional sofa. Everyone was amazing and accommodating! If you need something, don’t waste your time and see these guys.

Norman and Hector are awesome they stayed late for us and were very helpful while purchasing our couch! What we wanted was in stock and got it right away! I would highly recommend Wine Country Furniture!

The guys at Wine Country Furniture were fantastic to work with. No showing you furniture that you have to wait 6 months for. They bent over backwards to get us the pieces we needed on the timeline we wanted. They were willing to match price. They even helped me to get repair pieces fir a piece of furniture I didnt buy from them! Two thumbs up!

Norm was great and talked over options with us and got us an amazing deal. We looked around and it was the best thing hand down - Hector rang us up and it was a great experience overall. Would definitely come back of we need anything else.

We purchased a new bed and a new sectional sofa. We narrowed our choice down to 2. We ordered the one of lesser money cause of our budget. We where told 6 to 8 weeks cause of covid (which was fine). But when it came in it was ordered wrong by mistake and the owner gave us the more money one which he had in stock for the same price. Which was 500 dollars more. I really liked Norman and his crew, they are all about the customer and not trying to make a ton of money on just one sell. I highly recommend this furniture store.

Purchased sectional & ottoman 11/17/20. Within a week the arm rest started cracking. By 1/17/20 the arm rest was broken in multiple places and the back of one of the sectionals completely broke off. We started a warranty claim and were told the parts were back-ordered until 1/29/21. Today, 2/18/21, we haven’t received the parts yet and the couch cracked underneath the middle cushion, causing it to sink.We’ve had our $1,000 couch for a total of 95 days, it’s broken in 3 separate places and now we’re stuck waiting on a warranty claim and repair.We’re thankful for the warranty, but beware of poor quality.Update 3/18/21 - our couch has broken in two additional places, we have not received any of the replacements for what was mentioned above and the store has done nothing to help us. We ended up having to dispute the charge with our bank.Update 3/24/21 - we were able to pick out a new couch and had to pay the $100 difference between the old couch and new one. We are still out the original delivery fee we paid, what we had to pay for this new couch to be delivered, and the dump fee for the old, broken couch. We’re still out $500 from the fees but we now have a couch we can actually sit on.

Hector is the best! Thank you for the great deal!

Ordered bedroom furniture JULY 20th still dont have it 😠 paid in full so store does not seem concerned

After swiping payment they said “just to let you know there are no refunds if for any reason you would want to cancel or should anything happen you can only get store credit” which seemed shady at the time, why advise me only after already paying?? But it was too late anyway and I was happy & excited about what I thought I had purchased. Months and months went by, still no furniture, no phone calls with updates, no nothing. Every time I would call to check in they blamed COVID for late shipping. Still have not received all of my furniture to this day. Half of it got here with a knick/tear on the corner, STILL waiting for the supposed “manufacturer to get back to them so they can come down and fix it” This company is a joke! No one to answer to apparently so they can treat you however they want. Still waiting for the owner to call me back but really no reason because I spoke to him when this whole thing started almost 6 months ago and he is one of the rudest, most arrogant of all the employees!! Terrible, ridiculous joke of a business!! Will never return or recommend to anyone!!

Really nice and big storeLike the price and most of the furnitureIf you are looking for something new this is the place

Hector was the kindest and most helpful salesman. I don’t see a lot of good customer service in the tri-cities these day so it was so refreshing!

Good help cant complain

I would totally recommend Wine Country Furniture they beat all the prices in town honestly from all the stores me and my wife been too. They knocked down our price way down they beat the big corporation stores. I would definitely recommend going there!!

Awesome experience, great prices no need to shop around and great customer service very knowledgeable and helpful!

Big thank you to Hector for the help! We found just what we needed and what they didn’t have on hand he helped us look for. We went to 6 different furniture stores and wine gave us the best deals!

Jose and Hector were very nice and helpful! Showed me all of there option they had and help me find the perfect one for me. If you go definitely ask for them!

This place, I have nothing bad to say but thank you. Everyone was so nice. I went in on a very busy day and I left happy and with a smile on my face. Great customer service AND good deals they treated me so GOOD! I was recommended by a friend and I was thankful for it. I had visit other furniture places and this was a whole different experience. they care about you and your needs, recommend whats best for you and your budget. will definitely come back thank you BOSS thank you wine country team you guys rock!

Friendly, great customer service,great deals

Friendly service easy to talk too great deals Hector is a great sales man

Wow these guys were incredibly cool so nice offered to match price anywhere in the Tri-Cities come on you guys give a chance 10 out of 10.

Billing department needs more attention.

Great customer service. Awesome to work with!

Hector you are definitely the goat!! He’s always willing to help with the most positive attitude. Very Knowledgeable and definitely knows what he’s doing or should I say selling

Amazing staff, very friendly and knowledgeable helped us find furniture that both fit our budget and our lifestyle. I will forever shop for all my furniture needs with the folks at Wine Country Furniture...

They were super cool in there. Very personable. Helped me find exactly what I was looking for. And did better then a price match!

Great customer service! Would recommend to anyone.

Best furniture store I’ve comed across! The staff and owner are very helpful and greet full, they don’t pressure you and give good deals. Worthy of coming back in the future :)

Got an amazing deal from Hector at Wine Country Furniture!! Definitely recommend!! Come here for all of your furniture needs!!

Ordered a bed frame in August and supposedly was suppose to get here the beginnings of October. It’s now November and no frame what so ever. Instead of the company calling me to update me on my order I have to give THEM a call. I called AGAIN for the 3rd time and said my order won’t be coming in until December. This is so unprofessional and I DO NOT recommend buying from this company. So much setbacks with no updates on my order when they said they would update me is so upsetting.

Have purchased here before and will purchase here again for all my furniture needs. Hector was super helpful and professional 😊 totally recommend!!

Been to the rest, bought from the best. However, Buyer Be selective. Inventory caters to a specific demographic. Some hard-wood gems, though. Worth a look. I bought a dinning room set. 8 chairs, table w/leaf, hardwood, heavy duty hardware, $1,500.00. Very happy.

Great products...no issue there. The issue comes with the repeated delays in getting our products we order and the zero follow up from the store. We are told 2 weeks tops...than 3 weeks and now am additional week. Each time we had to call and zero contact from the store

Went for a mattress and Hector helped us out. Found the right one I needed.

Best experience the manager hector is a boss

Norm is the best here. If you need anything he is the man to work with.

Very nice showroom, no-pressure sales force, lots of inventory. Will definitely shop again!

Come see Hector at wine country he really hooked us up with a great deal

Very friendly and helpful. We had to replace a part and they were so helpful and didnt charge either so cool. Vlad and Adam are so nice and helped us with our couch. I would highly recommend them.

We came in to Wine Country Furniture during our lunch break looking for a bedroom set and we met Adam. He not only got us approved by one lending company but two. He gave us options and worked with us and our price range. He was quick and efficient and super friendly! I would definitely recommend doing business here!

Adam is amazing. I had a limited amount to work with and found me the perfect bedroom set for my daughter. And all over messages since I don’t live close. Happy with the service I have received.

I bought a set of couches in November the recliner broke in half and the leather material was coming off by June in 7 months $2000 gone They gave me the run around I had to call the company from the manufacturer so they made them give me a credit . I bought a set the difference was $1000 to add an extra sofa I wanted. I have been waiting since June for that couch they finally called that it had come in .I only open one box a the paint on the wood of the couch was messed up . I took it back and they wanted to give me the floor model I have waited so long to get a floor model not fair . 9/9/20 and still no couch there being really rude like it’s my fault for not taking a floor model . They give you the run around not to refund. They have my $1000 and I have no sofa they a refusing to give me my money back . I think I have to go to a lawyer. Please don’t buy here

Everything was fixed. They took care of us.

Loved this place to buy furniture. Norm was amazingly helpful and reasonable.

These guys are great . Amazing furniture and fair priceing . Thank you Norman and Eduardo

We went and purchased a bed and couch from them. We paid it in full. Was supposed to have it delivered today between 3:00 pm and 5:00 pm. We are still waiting on our delivery and the worst part is we had to pay for the delivery. I will never go to Wine Country Furniture again.

Wine Country Furniture --Norm and staffWe found the chairs that we liked and the price was right.Great Selection there and they are very helpful and not pushy. Very good to shop with. We wanted to purchase from a local store and they were great.

The most friendly people I ever met. Easy to talk and make lovely deal. Well definitely come back. 👏👌

My husband and I visited the store for the first time Sunday the 23rd and met Norm and Kelsey. They are down to earth people, and their was no sales pressure. We have visited many stores looking for a particular type of bed. Kelsey was kind enough to show us every bed in the store without any pressure to buy. She even provide my little yorkie a drink of water. She was very kind, friendly and courteous. We finally found a bed we liked. Norm ( the owner) gave us a fantastic deal. He is very personable and a pleasure to be a round. Norm and Kelsey made this the best furniture buying experience we have had. I hate sales pressure and being followed around while Im trying to look, like most furniture stores do. I experience none of that here. They answered every question I had very open and honest. We live an hour and a half away yet they will be our store going forward for any furniture needs big or small. Thanks Kelsey and Norm for the comfortable buying experience.

They gave us a very good customer service! By mistake they took the wrong size and they apologized they gave us credit at the store. I totally recommend them, they guarantee low prices compared to other stores. We definitely will return to buy with pleasure.Thanks! Adam for your great customer service! :)

Sales staff was great! Friendly and helpful without hanging around you while you tried everything out. We were able to find the couch we wanted for a good price. I would go back in the future!

Awesome customer service! We ordered a couch that ended up being way bigger than expected. Adam helped us find something that would fit and in the style we really wanted. He made sure we would be happy with our purchase. He ordered the new couch and got it in right away for us. Thanks Adam!

This place is very Beautiful and the staff is very friendly. The owner and the staff were very polite and very experienced in their items. I would recommend the store to anybody who is looking for new furniture. Definitely will come back

Great people until you spend 5000 dollars on their furniture. As soon as the contract is signed they didnt want to be pleasant anymore. We ordered so much furniture from this store before Thanksgiving. We received everything but our buffet for our dining room. When we finally got it, we had to put it together and noticed it was damaged. We brought it back to the store and they ordered another one. 4 weeks later we received another damaged buffet. But were told to keep it until the new one arrived. We asked if we could have one of these buffets at a discount as we were going to be able to fit two in 5he space. The manager said he would give it to us for 400. 400 dollars for a broken buffet that we had to put together once again ourselves ?You would think after two broken buffets and all the trouble we were having they would give us a good price. We offered 200 and were told no. Well the third one arrived and it too was of course damaged. The store sent out the buffet anyway and the workers swapped out our good legs for the bad legs off of our last buffet, they swapped out a broken shelf for a good shelf. We spent 900 on this piece of furniture. We asked once again if they would sell one of the broken ones for 200 and were told no once again. We didnt receive an apology for all the trouble. They now have two broken buffets in their showroom and will probably sell them for way too much. I will make sure friends and family will go elsewhere for their furniture. Really nice people until you sign their contracts.

Great customer service very friendly Makes my shopping easy

Im the kind of person who wants to look around and do my own thing and thats exactly what they let me do, they greeted us at the door and came back once for questions and was ready when I came to them. Great experience, great store layout, great service!

Quality ProductsAmazing Customer ServiceThese guys are awesome, they work hard to get you the best deal in town and will beat anyones price as long as they can get the same product for you. I have bought a bed with frame and now a dinning room table and will keep going back. You got to go check them out.

Had a great experience shopping around at Wine Country Furniture Store for my bed room set. Staff was very friendly and customer focused, they had great deals. Definitely recommend this place for easy shopping. A big thank you to the staff member Adam who helped us out.

Very helpful staff, not pushy. Good selection of mostly everyday furishings.

I was visiting family and went looking for a new recliner. I went to SEVERAL stores. Many had the same model of chair, but none had Adam. Not only did he have good prices, but he has PHENOMENAL customer service. Personable, helpful, approachable and he is what made me decide to go with them. Ive already referred a friend.

Super good deals, great service, friendly staff. Thanks Adam & Norman for helping us find and get a great deal on the couches we loved! Highly recommend you stop by and take a look.

Well done, Wine Country Furniture offered reasonable and affordable prices for their high quality furnishings. Their sales representative, Adam, was pleasant to converse with and had a friendly demeanor. The company manager made a good effort to accommodate my budget and provided exceptional discounts as well as warranties to my purchases. He also provided greater discounts when I bundled sets together, while offering a price match guarantee if another location offered the same option for less.The sales team was veteran friendly which is always a plus in my book. Additionally, Wine Country Furniture appeared to be locally owned and operated, so if you are an advocate for supporting the regional economy, this is the place to go. The only caveat I have is the cost of their in-home delivery service, where a separate company is used. Though delivery costs are expensive, this can be easily mitigated by supplying your own pickup option. Overall, after comparing prices between a myriad of other furniture stores including Furniture Row, Walkers, Ashley, and Mor; I found Wine Country Furniture to be the most affordable in relation to these competing venues.

Great selection & fast shipping! Loved my furniture! I would just NOT recommend going through acceptance now! The reviews for them online are horrible & They dont explain their contract well, I just went in & paid it ALL off to not be dealing with them for months. Other than that Norman, Taz & Efren were very kind & helpful with what I needed!

Great store. Great furniture selection and beyond. Great customer service!!!! Happy and friendliest team! They take time to listen, to suggest to help! Great job you all! Would recommend to anyone

Taz and Martin were the ultimate professional. They came within the delivery window that was given. They delivered our 2 piece Sofa and Love Seat unscathed and they were very informative on new items coming in the near future. Also our salesman Adam is a Raider fan just like me.We will definitely continue to shop at Wine Country.

The staff was helpful during the sale. However, we had major problems with the couch and the mechanisms. This include cushions falling out of the foot rest. It was horrible and definitely not what we paid for. We were not able to get any resolve either. It was super frustrating and we were forced to buy new couches as the others were garbage.

I was going to buy some furniture here but the owner was forcing me to buy a bunch of other things I didnt need. This place was unprofessional and the prices were way to high so I dont recommend coming here.

Great deals. The owner and partner are amazing people and very friendly. I would recommend using them in the future and I will be again

Just another furniture store

Very friendly and very good deals. Adam and Hector even stayed late to help me load up my purchase.

Norm is simply wonderful. He genuinely cares for his customers and ensures they get great service and great quality for great prices! We are repeat customers. Other furniture stores cant compare.

Best store to work with and great pricing!

Love the people that work at Wine Country Furn! So refreshing to shop in an friendly atmosphere with a huge showroom of nice furniture. They make it easy with a $50 down with 90 day same as cash! Thank you Stormin Norman!

Loving our new furniture!Vlad was super helpful in finding exactly what we needed at a great price!Will buy again.

Very clean place,, with very nice customers service and thats very hard to find these days!! Very well made product,, Im very happy with my floor lamp, very Classy and IM VERY, VERY, VERY HAPPY CUSTOMER,, CYNTHIA CAMACHO

Adam is super friendly, found out exactly what I was looking for and pointed me in the right direction so I could look around. He wasnt pushy or saying this is the best fit for me. It was a great experience!

Great service from the day I walked in the door🤗 Adam was our sales rep. And delivery crew outstanding! The price was right too. Thanks a bunch ! So HaPPy😀

Efren was very helpful in purchasing the right couch and love seat as well as setting up same day delivery.Taz and Chris were great with delivery and set up, showed up when expected and navigated three floors to my place!Thanks!

Norm is a great salesperson and assisted us in finding the perfect items for our home! Adam and Melinda are awesome too! Thank you 😊

Jose was very helpful!

This is the best furniture store I’ve ever been!!! And believe me, The owners are incredible, polite, friendly and helpful!!! I recommend the “Wine Country Furniture” for everybody!!!

Adam and Norman at Wine Country furniture are great and very helpful!!They have a huge selection and great prices.I will definitely be going back !

They charged 200$ do deliver furniture that was 3 minutes away. Also they lie about the prices. They tell you a price and change it once you paid. First they said 150$ to deliver once I paid the owner changed his mind.

They were quick to get me what I was looking for, they even gave me the display couch because that was the color I wanted and they didnt have it in stock. They had great customer service and relatable.

Their furniture really of great quality. The supervisor was very helpful in finding us a great furniture for our living room.

Absolutely no pressure, but extremely helpful! Great prices! I would highly recommend this store!

Went into the store today and the sales person circled us like a shark. Never introduced himself or explained the store layout, he just shouted random crap about what we were looking at from halfway across the floor. It would have to be a dang good sale for me to go back.

The employees attend their cleintel with a nice attitude. They also make sure to attend your needs on furniture, as well as making sure your trip is fast and easy

Good price, good quality. Misunderstanding on the delivery, which could have been resolved better.

Staff was very friendly and non-pushy! Awesome prices best in town and great quality! Norman was very helpful and friendly!

I went in this afternoon looking for some couches, found them as soon as I walked in I was impressed with all of the choices I am just sad I didnt stop sooner.Thank you Adam for helping out.Isela

Was greeted upon arrival by personable sales person but not pushy. Explained layout of store and let us look around yet ready to answer any questions we had. Good experience shopping for furniture.

Excellent service! Got a better deal than the bigger furniture stores around and also got faster delivery!

Nice guys, owner is nice and willing to cut you a deal.

Owner is a really good and fun guys helps you a lot good attitude he bought my family candy and sodas owesome guy best place in tri cities

Always a good experience working with them. Weve bought a few things from them in the past and we just went back for a few more items. Will more than likely work with them more in the future for our furniture needs.