Worst Starbucks EVER!!! Took 15 min to get a burnt latte that was 3/4 full, a sandwich that was thrown in the bag with all chicken on the outside of the sandwich and to top it off snotty attitude from the fat blue haired barista! Come on Starbucks you can do better than that!!!

Super friendly staff. My bacon gouda sandwich was so crispy & delicious. Coffee tasted like coffee instead of over sweetened or milky. Highly recommend

Awesome crew. But their wait times are very long. Did a walk in. Ordered a drink. Drive thru had 3 cars not busy looking at all. Had to wait 15min for a drink....

No issues at all. Long lines and weird parking lot on 68 but thats about it lol

The drive thru line was long but that happens at all starbucks but I ordered got to the window and the guy was super nice and personable!! Made my experience and my day even better.

No matter where I travel (from WI, to Illinois, all over Louisiana, to Albuquerque, then Fresno, Vegas, Oregon and Washington State) one thing is consistent. Without exception, the people who work at Starbucks are the friendliest, most thoughtful people I have met. They make my day better every time I visit.

Yesterday around 4:30pm, I ordered a double chocolate chip Frappuccino and received a cookie crumble Frappuccino instead. Told server of the mistake, but they explained to me that the cookie crumble was the chocolate chip. Other server looked annoyed, but made me a new one with less cookie crumble and still wasnt a double chocolate. Not to mention the table inside was very wobbly and felt it could collapse. I order this drink every time I go to Starbucks, because it has no coffee and its a drink with way less sugar than a chocolate shake. The drink they made me twice had no chocolate chips both times. I go to Starbucks because they have great internet and I go to do my homework there when I am out of town. I usually have friendly service and if they make a mistake, they apologize and fix it. This store had poor customer service and treated me as if they didnt want my business, so I will take my business somewhere else.

I ordered with the app for a pick up, but the doors were locked and we had to wait in the drive through to pick it up. The drive through was all the way out into the street! It took forever. This is the second time this has happened. Theres needs to be a way to cancel an order.

Always clean inside. Granted, they were super busy. But I waited for 45 minutes to get my order out to me. By the time I got everything, the iced and blended drinks were already melting. My caramel ribbon crunch tasted like nothing because all the Carmel went to the bottom and it was watered down due to melting. And the paper straws did not hold up, it stopped working. Normally I love Starbucks and no issues but today was a blunder.

Very busy, but everyone was chipper & kept up nicely with the flow.

Went in to get coffee before going to the Water Follies. The great people behind the counter were warm, engaging and fast at getting our order completed. Every Starbucks should follow their example.

Well staff is very friendly definitely my favorite Starbucks in the Tri city

Staff is courteous and friendly. When getting hot breakfast sandwiches ensure they are warmed up all the way. Ive gotten my breakfast sandwiches a bit cold in the middle multiple times in the drive thru, and their egg bites as well.

Rd 68 Sbux baristas make the best drinks.

This was a Fred Meyer Starbucks. Friendly baristas and the orders were perfect. Food was hot and the beverages were ice cold.

Alex helped us out on ordering a Churro Frappuccino! Let me just say this thang is amazing! Not too strong with a nice hint of cinnamon. Huge thank you to Alex and her team for making this drink. 😇❤️Brooke you run a great franchise!

Customer service was not good today. We waited for atleast 15 minutes with only 2 cars in front of us. The coffee hasnt been very consistent there lately either. We always get the venti iced white chocolate mochas and sometimes they are perfect other time they seem like there is no flavor. Well be going back to Roasters for awhile.

The best service, fast and efficient. Gio outstanding service. Staff was nice, only place I go for my refresher! 👌🏽

Good coffee from Starbucks always in the top 5 choices for coffee besides home made coffee!

A well maintained Starbucks. They were busy with the drive thru orders with hardly anyone inside ordering. Took about 5 minutes to get my order of Vanilla Sweet Cream Cold Brew with no ice. When I got it, it was preshakened with way too much sweet cream. A bit disappointing.

The Starbucks inside is good fast service clean place. The Starbucks drive-through takes more than half an hour, worst drive-thru experience for the last 3 months. The Starbucks employees are slow and too talkative.

Latte chai good stuff

Worst mocha frappuccino Ive ever had. Been going to this Starbucks for over a year, and normally my drink is perfect...Dont know what happened today, didnt drink it, had to throw away. What a waste of my time andmoney.

Worst Starbucks experience I’ve ever had. Rude employees, took so long to order I was getting honked at. The employees told me they can’t help it if people ahead of me add on drinks then asked me to pull forward because my food wasn’t ready. I’ve never been treated this way at Starbucks. I expect this at McDonald’s. Not Starbucks.

Horrible costumer service. They interrupt you when you’re trying to speak. They make the drinks horrible. They take so long. Hands down the worst Starbucks in tricities.

I see overworked employees being underpaid in a exploitative environment.

Doing a great job got my latte n sandwich it was lated but they had what we ask. The young man was good talking to customer but he got rush from a co worker who was working the window. Dont be a robot not talking to customers is important too to interact with customers it will help to make customers come back.. keep the good work young man. Cause of that I give you 5 starts.

Always ready by the time I get there. Mobile order.

A little pricey, and they dont carry green tea during the summer

Employees are always personable and great to interact with. This is a very busy location so the wait times maybe a tad bit longer than normal.

Usually a good experience. The staff is very friendly. It can be insanely busy, and sometimes that leads to your order being misssed, especially if its just regular brewed coffee. Avoid this place like the plague on Saturday mornings.

Clean, happy, and quick! Took my order, very polite. Order was perfect, had a great meeting. Only thing is I wanted to leave a tip off my card, but wasnt given the option.

I rarely go to Starbucks, they dont have white coffee, theyre overpriced and usually the service is just ok.This was a different experience though, not only was the barista very nice and helpful but the drink actually tasted good and the turn around was very quick. If you need coffee, just stop here and grab one.

Why was RD 68 Closed Today??? Another Covid out break??????? You have a responsibility to notify the public!!

Great service and friendly

Everyone was wearing a mask. Starbucks even offers free masks 😷 if you dont have one. As always, coffee was delicious. Great staff

Not the best coffee in town

I’ve gone through the drive thru twice now in the last two weeks while I was in Pasco for sports. Both times asking asking for lattes without foam. Rather than little/no foam, it appears I got an extra aggressive helping of it. Both times! I paid over $5.00 each time for a half full cup. I’ll just grab my coffee in Richland on my way to Pasco from now on. Never have issues at the one near my house. 👎🏻👎🏻

Plan on spending 20 minutes waiting for a coffee weather it’s going inside or through the drive through. It shouldn’t ever take that long.Got in the drive through with two cars ahead of me to order. It was 2:15 and when I got my coffee it was 2:34

Super friendly workers, and fast

Just what I needed to start the day

I placed a mobile order, and it said my order would be ready in 13-16 min. I showed up after about 5-7 minutes and apologized for being early, but they already had it ready to go!The staff was very polite with great customer service! The food and coffee was great!Overall a great experience!

I have to say that I go to this Starbucks location daily. My drinks are always made perfectly and the employees are so kind and friendly. I could be having the worst day but I always leave there feeling happier with my coffee in hand.

Always out if my stuff i like

My favorite Starbucks in tri cities!

The drinks are always very delicious and satisfying. I love Starbucks because the drinks are always on point and the best of all is my pooch gets his drinks he absolutely adores. The staff is always happy and friendly. This spot is always busy but dinks are brought out fairly quick. If you don’t have time to wait you can always order ahead on the awesome app.

Been going to a Bunch of Starbucks for years and this one specific some of the employees are sooo rude, roll their eyes on me being specific with my drink . It’s not my fault I like a drink a specific way, not just going get a nasty drink and pretend it’s good

Great service. Busy busy busy and still great service and kind baristas

Always a pleasant staff, sometimes can be busy

Starbucks is chill people are nice and understanding makes me feel really comfortable and wanting to go back everyday

Its Starbucks, do you really need a review to go there? Look for their secret menu on Google. Berry cobbler frap is yummy. Just show them and theyll make it for you.

Four stars for meeting my expectations for product quality and customer service. More couches or booths and less chairs and tables would be nice and add to a more comfortable space that would make you want to sit and stay and not just get it and go.

A great RV Park being improved as I text this message. It will soon be one of the beat around. New management is going crazy making improvements - soon to be 5 stars!!

Service slow, even with the restrictions. Atmosphere great.

I wish every Starbucks would be the same for pickup for delivery drivers because my order had been sitting there for 10 minutes because the gal said they would get to it when it was already made

Well I always whit my macha green tea frappuccino delicious

This location makes the best London Fog Iced Tea Latte!!

Gooood stuff

Im a Dutch bros fan, but when its convenient I do go to Starbucks. Thats probably going to change, took a big bite of a very unexpectedly cold sandwich. I rated 4 stars because everything tasted good, the service was... Eh. Just make sure to FULLY heat the good you serve, PLEASE

If a store closes at 9:30 why are they not taking orders around 9pm?! Tried entering there was a worker there who acknowledged but didnt bother to greet and inform us just ignored, and then so we thought maybe by chance the drive through would be open? So we tried that option and to no avail. Ive had previous bad experiences with this Starbucks located on Rd. 68 this last trip reminded me of why I stopped going there. The one further in-town is much more customer friendly. Wouldnt recommend Rd. 68 but would recommend the one down court St. In Pasco.

Sooo busy but keeping up with the stream of orders. Used my rewards which is a nice Starbucks perk. Thank you. Got 4 free lattes. Smiling and enjoying getting out of cold and warming up with hot coffee.

Wonderful place! Went through the drive thru and tried the new Mocha Cookie Crumble Frappe. So delicious and excellent service!

I dont really like coffee. I will say I like Starbucks logo and service. Downside is the big lines or wait time for the coffee that was ordered. Im pretty sure someone else ordered coffee this day. I was probably just the driver. From what I hear its a good coffee.

I don’t know why it takes so long but every time I go through the drive through here it takes forever! Even after I order and have paid I wait at the window sometimes for 10 minutes. Even on a day that is not busy.

I cant get enough of the almond milk honey flat white. Its soo good!

We came and say for hours using their internet. It was very quiet, except for the loud music. I made a couple of long phone calls. Our drinks were good and we got a sandwich to-go. The bathrooms were clean. Employees were very nice.

Rude employee, accused me of yelling at him .everyone in line took my side saying I didn’t do anything, jokes on them

Worst customer service I’ve ever had! They didn’t give me my debit card back in the drive thru last night so I called today (Thanksgiving) to see if it was there. I was told to call back later that they were busy. I stated that it’s a holiday we need to get on the road and then I was told okay hold on and then the gal hung up on me. I called back multiple times only to be hung up on or the call not answered. Absolutely unprofessional and rude!

The staff is so cooperative. The taste is so good. I like the place

Quick and courteous baristas. Great location.

This is my spot. These are my people. I love them. You can even see me leaving here on Google maps. The line sucks sometimes but theyre fast.

Love the coffee, however, I am boycotting Starbucks due to the Pennsylvania incident. When Starbucks can give a public apology and totally 100%compensate for the gentlemen involved (to their satisfaction), I will return. But not until then.

Very friends and warm staff, good drinks (obviously, its starbucks), and more comfortable chairs and accommodations than other Starbucks in the area.

I love this place. As soon as you walk in they are always in a high Spirit mood. They are fast to take your order and the quality of the drinks are perfect.

Fast and efficient.

Starbucks is Starbucks, you really cant expect much variance in the menu, but where I find to be a major contribution to my experience is the service I receive from the barista. The person servicing me was very friendly and didnt rush me along, rather he made me feel welcomed, asking me about my day and what I was up to or planning to do for the rest of the evening. Definitely brightened my mood. I like stopping in after I donate plasma at the center nearby to relax, rehydrate, and warm up with a few drinks after the mildly uncomfortable donation process. Between this Starbucks and the local coffee shop that is also in reasonable walking distance, I prefer the Starbucks. As much as I like to support smaller local businesses, their service doesnt even compare to the friendly folks working at this location.

Playing very loud Musical scores. After multiple customers requested for a music change to something more ambient and lower in volume they obliged. Kind service and good drinks. Seating is limited though.

Great staff, they are the reason I go to this location. It gets really busy, being the only location on 68. Order through the app and pick it up, way faster than ordering traditionally.

I go here almost everyday. My only issue is they can never get a Bacon & Gouda sandwich cooked right. It either has raw bacon or cold eggs. Coffee is amazing though.

Best to use the mobile order at this location. Always seems to be busy including the drive through at this location. The service is fast and my drinks are always ready for me when I arrive.

Two stars simply because the wait is extremely long every time I go there. The staff is very kind and drinks are fine, but it is the only Starbucks in town and it is always packed. I usually try to avoid going there for that reason.

Love my Starbucks! Great to be back in WA were they understand the stores are to be clean, floors sweep and lines move. Coffee is right every time.

Very friendly staff and the environment inside the coffee shop was wonderful.

I always like Starbucks. Its not fancy. But its consistent.

This is a great place to be. If you are classy and feel like a million bucks this is the place to be for a great cup of coffee. Have a great day guys and I hope you enjoyed your coffee today.

I moved to pasco, so I enjoyed coming to this Starbucks and loved the atmosphere, very comforting and welcoming. I will be back doing quick mobile orders

Great service and excellent coffee!

Absolutely absurd wait with hardly any customers, save your time driving to the next location!! Ridiculous representation of a Starbucks when unable to handle the very basic venti white chocolate mocha, yikes!

Great finds and great prices but looks a bit empty.

Slowest Starbucks EVER! BE prepared to wait atleast 20 min in line. You would be better off driving to another location. I have given this Starbucks chance after chance because I live so close and its the same wait every time. Its crazy. Their presentation of drinks is awful. They never fill up the cups all the way and usually get my order wrongYour staff needs retraining

Staff is very friendly but this location is very slow to get their drinks out.

Hard working staff provide orders quickly

Amazing staff and friendly people! Highly recommend coming here to get the best out of your morning !!

Super fast. Although sometimes there are longer lines. Really friendly staff. Clean store. Not much more you could ask for.

Fast, friendly service and got the drinks right the first time around!

This rating has nothing to do with the quality of the offerings and everything to do with the accessibly and wait times of this specific location. Its a normal starbucks, nothing different in terms of what they offer, the quality or friendliness of the staff. I hate to leave three stars for the place, but this has everything to do with the layout of the deivethrough and wait times in-store. Its a popular location, but the drive through is terribly located in a spot that blocks off oncoming traffic into the parking lot and gets very quickly backed up into the street. The parking lot itself is shared by other retailers and can be a hassle to find a spot. There is always a lengthy wait anytime in the morning you head over. Again, great that its popular, but I promise will make you late for work if you dont plan ahead. Not sure how they can fix this short of losing customers, but I have avoided this location recently because of the poor layout.

Always friendly staff, excellent bfast sandwiches

Terrible drive thru set up. Great coffee though!

Wow my venti coffee was maybe 3/4 full cold, they just opened at 4 am, but no excuse, be better!

Great coffe and friendly staff