Needed a new transmission for my Mazda3, they got me one of the few that were still available in the midst of a supply shortage.Great service!!
Western Edge may have been a great place before but not now.I took my Ford SUV in because of a 02sensor code and overheating problems. I was charged $250 for the diagnosis which included tire treads low, transmission problems which wasnt a problem it was just low on fluids. Radiator compression check, faulty ECU ie: computer . Nothing mentioned about the 02 sensor and when I inquired about it they said it didnt come up when they checked, bottom line $8000 worth of work needed to be done. Market value for the vehicle is $2000. So no Thanks Western Edge. I took it to another Auto Repair shop...02 sensors needed to be replaced. Total cost $700
I am always treated very well, the staff are friendly and professional. The work is always excellent and affordable.
I had the unfortunate experience of having my Lexus break down on the 14 heading up to Mammoth. I got it towed to Western Edge Auto and they took care of the repairs. I got a rental, heading up, and got my car after my trip.If they were closer to home Id probably use them on a regular basis for what ails my car (s).The Gals I spoke with were very knowledgeable, and professional.Breaking down is one thing. Breaking down outside of your comfort zone and familiar demographic is another.Good folks, great work, they did what they said theyd do.I would absolutely go there again. Thanks :) MS
Always excellent and friendly customer service! Wouldn’t trust anyone in the AV over them with my car
Had an 10 am appointment but I wasnt serviced until 1130. But in their defense this is not normal operating procedures. However, when my car was finally worked on I was out the door in 20 minutes. Melissa is my service advisor and a great one at that. She is the only reason I was able to practice any decorum as I waited for an unreasonable amount of time for my car to be serviced. In spite of this I will continue to bring my car in again and again. Western Edge is one of the best auto centers because they are fair, friendly and 100% trustworthy.
Great customer service and friendly staff .
Great customer service. Always takes great care of my car.
Best place ever!! Crew is awesome
Melissa and the crew are super knowledgeable and friendly. Love Western Edge!!
When no other shop could fix my problem with my crankshaft position sensor, I was able to take it to them to get my car up and running.
Cris is great
Very friendly and very professional staff. Im very happy the job they did on my truck.
They are the best! The dealer couldnt fix the electrical issue, but Western Edge to the time to find and fix the problem. Will not take my vehicles anywhere else.
My 20+ year old car broke down while I was driving to see family. I was 2 hours away from family, and 8 hours away from home!! My experience with Western Edge Auto Center was incredible! Everyone, treated me and my Sister who was with me, like family. Melissa and Katie went above and beyond to help me get my old car repaired as quickly as possible. When some things went wrong that were beyond even their control, Melissa and Katie both did everything they could to get things moving. They made countless phone calls to make sure the correct part for my old car was found, and then would arrive as promised. These ladies really know their stuff about cars!! I cannot say enough good things about this place, and their employees! This is definitely the place to go for any repairs you need, for any vehicle make and model. Keep up the great work Western Edge Auto Center!!
Very helpful and professional!!
Best customer service, knowledgeable, professional and personal... Job they do on cars the best!!! I recommend them to everyone
We never have any doubt that the Western Edge family will take care of our truck. Thanks everyone.
Western Edge Mechanics and Staff are fully knowledgeable in their jobs. The quality of the work is commendable and performed in a timely manner. They go the extra step to assist their clients with repairs. I would recommend them to anyone.
Western Edge is honestly one of the best shops Ive been too. Ive tried others, including the dealership and all they care about is money instead of getting u back on the road safely. At Western Edge their goal from what Ive seen is to get your vehicle fixed the right way, and back on the road safely. They charge very fair and reasonable prices for some of the best work in town.
My fuel pump went out on my Buick and I had to decide on a new mechanic since my other had gone out of business. I received a recommendation from a co-worker for Western Edge, so I called them up.The first person I spoke with was the manager Melissa, she was kind and helpful to my situation. I had my car towed in and returned the next day, additionally I found out that a missing relay was causing me additional problems, Western Edge wasted no time in helping me with this self caused problem.The customer service I received here exceeded my exceptions and in todays world that is something special.If you are contemplating a new auto shop I urge you to give Western Edge Auto I shot at your business, you will be amazed at the service, I was. Thank you Melissa and Team.
I’m not one to write reviews but Western Edge is a pleasure to work with. I am VERY picky about who works on my BMW. I use to take it BMW Valencia. They were dishonest to me and tried to get thousands of dollars out of me unnecessarily. I needed some place I can trust. Some one recommended to me to go to Western Edge and I’m grateful. What a great decision. They have treated me so well and have given me peace of mind. They have never cheated me, nor lie to me. Thank you Western Edge for making one of life‘s struggles a little bit easier.
Best auto repair place ever.. first of all, in full disclosure i must say you may pay a bit more than you would to your cousins friend of a friend that will let you pay him in beer. But if you need work done and want to be able to trust the work go to these guys. Melissa will take good care of you. They know their stuff & will tell you what issues are pressing & what you can wait on. Love them!
These guys are the best meacanics in the Antelope valley and Mellissa is always very helpful and nice I highly recommend Western Edge Automotive
Great friendly place. Would give 5 stars if they were open on the weekends
Hi Im Cole.. I took My 94 Jeep to western auto, An they were the best ever!! Even though I did Not Get the work done there, As My Jeep was to far gone, They did an inspection very detailed and FREE!.They gave m a ride home and picked me up, even thou I have No work done. If You want a really great team to help you? You cant go wrong with Western Auto. I plan to use them again.
Better tire prices than Costco, and Ive never had to take a car in for the same issue twice here. Thorough, professional, with pictures to back up their recommendations.
I have been taking my vehicles here since I started driving. The staff is very polite and knowledgeable. I love how they do an inspection of the vehicle every time I come in and let me know if there is something that will need to be fixed soon, can be put off for a bit, or need fixed ASAP not only for my safety but others on the road as well.Definitely recommend if you want good, quality service with friendly employees that want whats best for you!
Ive been coming to Western Edge for the past 7 years and have always been satisfied with the service.If youre looking for a no nonsense, reliable shop that can take care of all your needs, this is it.Shout out to Mike for always delivering fast service!
I had a great experience at this shop. The two ladies up front are super friendly and very helpful. The problem with my truck was diagnosed and fixed very quick. There was a small hiccup, mostly caused because my truck has over 200,000 miles on it and i had to bring it back a couple days later. They were very honest and said the problem was from the same issue i had brought it in for originally, so they took my truck back and fixed the problem at no extra charge. I cant recommend this place enough. I found a new place to call my mechanics.
Best place!! Friendly, honest staff. Great repairs, never needed a additional visit for the same problem. I will only use Western Edge to repair my vehicles.
I will not be doing business with Western Edge Auto Center anymore. I will speak on behalf of any Subaru owners DO NOT take your Subaru or matter of fact, I will strongly suggest NO ONE go here. Service Advisor Melissa Bryant is a liar and her Mechanic Mike didnt fixed my car. I wouldnt address him as a mechanic at all. They had my 2015 Subaru WRX over a month and 2 weeks. Because my head gasket and cooling system had to be replaced. I towed my Vehicle on 03/24/2020, and I didnt get it back ordinally 04/14/2020 paid $6725.07 for their service that I thought will be resolved. But NO it wasnt my check engine light literally came back on that same day, and that deeply upset me. I took it back the following day. I kept calling and it was a delay after delay Evelyn wasnt no help at all. So I called 04/29/2020 Only because I had to picked it up to get it repair else where or else they wouldve kept my car till who knows when. During that whole time frame, I was either late or miss work. I kept calling and inquiry when is my vehicle going be done?? Theyre open 8 am till 4:30 pm what were you guys doing during those hours with my car? Melissa stated, they help me with they call a loaner car on 04/15/2020 which the battery died on me that same day with my son in the car, and I was stranded with their junk car 2005 Buick Lacrosse which upset me even more. They gave me a battery on 04/22/2020 and the Buick died again the next following day, and I was late to work again. I believed and know, I was more then patient then anyone else would. They took advantage of my kindness and my hard working money. In which I wasnt provided no type of refund. So even though I lost my money ($6726.07) I hope to help anyone who reads this to deter them from going to Western Edge In Palmdale CA off of Sierra HWY. Especially if you have a family and work a lot that you need your vehicle. My Subie friends dont come here. I already file a compliant to the Bureau of Automotive Repair to get my word out about there disorganize business. DONT COME HERE!
Friendly people and thorough work, at a good price and fast turn-around. Their vehicle inspections going over urgent and recommended service items with pictures is very helpful. I don’t plan on taking a car anywhere else in Palmdale
I am very comfortable using western edge auto.Melissa is very helpful and courteous. She gave me a quote on the price of repairs, and will always check first if there is anything else they might find before work begins.I waited while new brakes were installed,and the waiting area is quite nice. work was completed while I waited and I was on my way.I will use them again if needed.very satisfied
Once again, I found Western Edge to be honest, and not charge for work that doesnt need to be done. Rather, they perform excellent service on any servicing my vehicles need and do it in a timely manner. My wife and I have been using them for years. I trust them and have always been satisfied with their work!
Melissa is extremely knowledgeable, friendly, and helpful. The service is always great and the prices are very fair. Weve been bringing our vehicles here as long as weve lived in the Antelope Valley.
Service was excellent and staff are very knowledgeable and helpful. I would recommend this shop to anybody needing reliable service. You will know beforehand what is being done to your vehicle.
I am visiting SoCal for my sons wedding and found that I had a flat tire along way from the rehearsal dinner, wedding, etc. Melissa ordered a new tire and quickly found a used tire and had it mounted, so we could make it to the rehearsal dinner that night. Melissa went out of her way to help us get this sorted out and only charged us for the new tire. Great customer service is so rare these days that I had to write a review, but its obvious from how busy they are that the word is out. A no BS company and highly recommended.
After going to multiple auto shops by far Western Edge auto center is the best in the Antelope Valley. There small family owned buisness is extremely professional which is key to any establishment that i go too, there customer service was 10 out of 10. from walking in and getting greeted by not only management but team members which gives a sense of trust and honesty to customers. overall this establishment is by far the best auto shop in town. highly recommended.
I have been using western edge auto now for 4 years and I feel they are honest, reliable, accommodating, organized and over all nice.
They checked everything on car and told me what was in desperate need of attention and let me know how much it cost. Then proceeded to complete needed repairs right away. Feel safe when I leave there with my car. I have gone here exclusively for several years for my cars needs.
Do not be fooled by the number of reviews and ratings here on google. These guys really dont care, they will overcharge you and not fix your problem. Then they will text you acting like they care but will offer no real solution. BEWARE, go somewhere else or have your money taken by these Crooks.
Ive been a regular customer for several years now and have come to appreciate the level of trust that has grown with our relationship. Their service rates are reasonable and never try to sell me on work that is not needed.
Strait forward about what is most important to fix on your vehicle. Very friendly, professional, and trustworthy. Dont push you to spend money if you dont want to.
I have owned several vehicles over the past 20 years and have consistently received the highest level of professionalism, service and support from Western Edge Auto. The staff is outstanding, as they are knowledgeable, courteous, responsive and ensure I am informed of any and all service required/performed on my vehicle. Their prices are very competitive and I have never felt that Ive paid more than needed for the service. From the time you enter their facility and engage Melissa (outstanding knowledge, very professional and great personality), you feel that youre being treated as a valued customer. If you want the highest level of top notch service and support at a fair price, Western Edge Auto cant be beat!
This is the most trustworthy auto shop in the AV Melissa and everyone are great.
Ive taken my car to a few places, but I have to say this is the best for auto repair. They have great staff whom are very kind and efficient. Out of all the pricing that centers give you, theirs are very fair.
I recommend this place highly.there’s times I haven’t been able to take my vehicle there myself and I’ve had my son take it there and they Did a thorough inspection for a vacation trip I was taking with my truck And trailer I don’t think they missed anything they’ve even replace a lightbulb on my license plate. I made an appointment and they got me in and got me out in a reasonable time and I felt secure on driving my truck on my trip there’s no BS here they’re honest reliable and knowledgeable and the price is fair no aggressive selling.this is a place you can send your wife too For a oil change not get your bank account emptied 👍
Our fuel pump took a dump on us after a 7 hour drive to Palmdale from Northern Cal. Not wanting to get ripped off by the dealer, I took a chance with Western Edge strictly based on reviews. I am happy to say the reviews were spot on. We ended up getting tires for our sons truck and replace the fuel pump. I highly recommend this establishment!
Very professional, honest auto shop, excellent customer service. Highly recommend it.
We have been Western Edge Auto customers for some time now, and have been very happy with our experience. The friendly staff make us feel like we are valued customers, and are more than happy to go the extra mile to answer all of the questions we have about our vehicles (being a mechanical engineer by trade, that is very important to me).In terms of the quality of work done on our cars, their mechanics truly care about the job they do, and stand by their work. And rightfully so! I have had gaskets replaced, tires plugged, engine / reservoirs flushed, struts replaced (the list goes on) and have never had to take it back for the same problem.Another attribute of western edge is honesty. They care more about return customers than making a quick buck. I have, on several occasions, had their mechanic recommend to me to decline costly repairs (I had an 97 Explorer which was riddled with nuisance problems).For those of you who are looking for a good, honest, hardworking small business as your auto repair shop, this is the place.
My son Richard is the one who always takes my car in to be worked on, I have only talked to them on the phone to approve the work to be done. They have always been very polite and professional. We have never been dissatisfied by the service we have gotten here at Western Edge Auto. They are a family owned business and the only auto shop in the Antelope Valley that I totally trust working on my car. I would highly recommend them to friends and family!
Awesome service and honest took care of my vehicle highly recomend them
Where to start! I took my car into the shop, and was told by front desk that a level 3 diagnostic would cost $200.00 dollars. I do not know till this day why I agree to it. This was a rip off. That is way over priced for a diagnostic. I had a second opinion, and turns out that western edge was wrong. It was diagnose wrongly. Was told by western edge that a break booster leak repair would come out to $1,000 including the 200. for diagnosis. . I said what!!! I decline the service.The mechanics were not friendly to me, I try to ask questions about my car and they kept ignoring me. Seems they are under instructions not to talk to the customers.plain and simple, I do not recommend any one to take their car to this shop! WAY OVER PRICED! !! There are many other mechanic shops out there who dont charge for a diagnosis and who are friendly to the customer. Having good reviews does not make them a good shop.
You cannot hope to find a better shop. Great people, great service.
Needed an oil change on my 2015 BMW, no one wanted to do it because they didnt have the right tools/ experience but these guys were sure they could get it done. I didnt want my car to be damaged so I was a bit weary at first but I saw they were servicing other similar cars. I highly recommend.
I came to this great establishment last year when I have car trouble. Its just so rare to find a honest people in the auto repair business. From oil change to any concern I have with my car, this is the only place I would trust. Thank you Sam for your great service.
Seemed honest, no pressure to fix all issues that their courtesy inspection revealed. Services completed improved the performance of my SUV. I will be back to complete recommended serviced in 2013.Thanks
I have always loved the service that these guys have given me! Melissa is honest, straight-forward, and is always willing to help. Kris runs a great business!
Took my landlord there with his 1-ton truck to get serviced and worked on very clean place spotless great personalities of the employees
The only shop I trust with my car,a very friendly and knowledgeable staff I would highly recommend them for your service needs.
Only place well take our vehicles to! Excellent service, fair costs. Melissa is the best.
Been taking my vehicle here for a few years now and they have always been up front and honest. Melissa is very prompt when getting back to you if there are any questions or concerns about your vehicle!
Exceptional service. Fair, honest and reasonably priced. Since I have moved to the AV, I only see Western Edge. Im glad I was referred to them by a co-worker.
Let me start off by saying that I usually only rate food but in this case I had to rate the service and professional matter In Wich wester Edge handled my Vehicle needs,In the end we get what we pay for and there service is worth every penny,Ive been comming here for the last 4 years and theres absolutely no place else I would go to, I get straight answers to all my questions,there very efficient and on point with diagnostics,youll get a full report on ur email u will get pictures of everything they checked out and give u a full review on everything wrong with your vehicle,Melissa is amazing to deal with very knowledgeable and will work with you as long as your not an A$#.and be careful she has MAYHemThe Mechanics are all complete professionals and will do there best Everytime .thanks to all of you I will forever be a loyal customer and my kids will be going there too..
I have been taking my car to have it serviced at western edge auto for about 2 years there Melissa is awesomeand the customer service is great theyre very friendly make you feel like familyI would and have recommend others.
Awesome customer service.
I am always assured of top-quality customer service and attention to detail whenever I have one of our 3 cars serviced at Western Edge. The service team is always prepared to provide any indicated maintenance or repairs promptly and at a fair price. I have, and will continue to recommend Western Edge to friends and family who have automotive care needs.
Great service and very friendly staff! Explained all the work necessary and made sure I was okay with pricing and parts needed before any work was done.
Fantastic automotive and customer service. I will continue to use Western Edge for all my automotive needs and recommend them to anyone searching for a professional shop.
Once again Western Edge crew came to the rescue!Not sure how this happened but my fuel neck broke on my 06 Saturn Ion Coup, I was unable to put gas in my car. Called western and was able to bring my car right in that day... Needless to say finding parts for my car can be difficult but Melissa always comes thru. In under 36hrs my car was on the road once again for a really reasonable price!!! I cant sat enough about there superior service i always receive from the entire team. Thank you everyone at Western Edge.Tina M. Palmdale, CA.
I was skeptical after being ripped off by so many half at it mechanics, but I was proved wrong when they actually FIXED my car. I now have air conditioning for more than two minutes and the engine light is finally off. I wish I had known about them a while ago, would have saved so much time and money. I will definitely go back to them in the future.
Always a pleasure to work with. They are great.
Excellent service and trustworthy shop. The staff is always professional and welcoming.
Ive been using this shop since way back when it was Sheppards Muffler, about 13 years now. Ive been nothing but happy with the service. The owner and mechanics are always willing to discuss an issue in depth, and they never try to sell you something you dont need. If a repair job doesnt turn out quite right, they make it right. Prices are about midrange, not the cheapest but fair for the market... tho Ive found they cost less in the long run because things get done right. My truck is now 34 years old and its still in great running condition, in part thanks to being serviced at Western Edge.
This place was my go to place until I found out they have been ripping me off. When I went to another place for a second quote, the repairman told me that I didnt need all the new parts that Western tried to gauge me with. Be careful with this place, especially when your quote seems high.Crooks! I tell everyone about this place and how they gauge good people with their FAKE Friendliness.
This a a fantastic place for maintaining your vehicle. Dont take my word for it. TRY IT.
Like the quick response to all my car needs
I walked in off the street to find a friendly person behind the counter who seemed genuinely interested in helping me solve my automotive issue. I told Melissa about my problem which was a leak that I had. I hate leaks. She gave my key to one of the mechanics, Fausto. He thoroughly cleaned off the bottom of my car and instructed me to come back in a week to see if he could better locate the leak. This, I must tell you, was all at no charge. I was definitely impressed with their professionalism and their honest assessment of my problem. Thank you Melissa, Fausto and everyone else at Western Edge who helped me out while I was there.
Took my truck in to check for water and oil leaks. Ended up needing a water pump and oil cooler gasket....1800.00 total. Got the truck back and it still leaked water and ran hot. Took it back the next day and was told my radiator was bad 387.00 later, still leaked when we picked it up and was out of radiator fluid and an extra cap was laying in my engine compartment. They came out and filled it up and told me the water was residual, ran hot again on the way home. Brought it in for a 3rd time they ran it for 3 hrs and said it was fine. Nope still leaked and ran hot. Took it to another shop found out my thermostat had been replaced with a 195 degree instead of the stock 180 degree one, no more now leaks now and back to running cooler, I was refered to western but I wont be going back.....my own fault, I should have gotten a 2nd quote...was going over my receipt and found other unneeded repairs were performed......
Took my truck in to check for water and oil leaks. Ended up needing a water pump and oil cooler gasket....1800.00 total. Got the truck back and it still leaked water and ran hot. Took it back the next day and was told my radiator was bad 387.00 later, still leaked when we picked it up and was out of radiator fluid and an extra cap was laying in my engine compartment. They came out and filled it up and told me the water was residual, ran hot again on the way home. Brought it in for a 3rd time they ran it for 3 hrs and said it was fine. Nope still leaked and ran hot. Took it to another shop found out my thermostat had been replaced with a 195 degree instead of the stock 180 degree one, no more now leaks now and back to running cooler, I was refered to western but I will NOT be going back.....my own fault, I should have gotten a 2nd quote...was going over my receipt and found other unneeded repairs were performed..
Western Edge Auto offers fast and reliable service at a fair price. They are the only shop in town that Ill take my vehicle to.
Appointments are easy. They get you in on your scheduled time. The employees are friendly.
Great service...as usual!!
Over priced! Took my truck there for a diagnostic, they told me a price, I told them good day. I looked around and got the same work done for a fraction of the price. If you want to over pay go to a dealer, at least you know how far they are sticking it to you then.
The customer service was really good prices were Fair
Very good work ❤🐾♥️ job well done ! Very excellent in communication with US! Thank YOU
Melissa and the staff at Western Edge are helpful and friendly....quality work reasonable prices
They do a great job
Honest, expert work. The only shop I need!
I cannot say enough about how well I was treated and the quality of work that was done on my RV. I will am going to tell all my friends about the wonder service I received here.
Melissa knows her stuff...I have finally found an HONEST & REPUTABLE auto repair shop that has very experienced mechanics... Ill be bringing all of my vehicles to them...I wont go anywhere else from now on!!An honest shop is worth its weight in gold... and they are GOLD!!Pep Boys in Palmdale couldnt diagnose my overheating problem and their supposed technician recomended that I START with replacing the thermostat at $239... which would NOT have fixed the overheating problem... next would have been radiator hoses at $318... and when THAT WOULD NOT HAVE WORKED, they were suggesting a rebuilt or used engine at over $5k with virtually no warranty... all because they could not difinitively diagnose a BLOWN HEAD GASKET... I dodged an expensive bullet by not having that stuff done at Pep Boys and going to Western Edge to get a second opinion...Western Edge saved me thousands by diagnosing the blown head gasket on my 18 yr old 191k van... not worth repairing...DONT GO TO PEP BOYS PEOPLE... GIVE WESTERN EDGE A SHOT AT EARNING YOUR BUSINESS... You wont regret it...I wish I had gone to them YEARS AGO...Michelle
Have taken several vehicles for service. Always very courteous, professional and honest.
I will recommend this shop to my friends who are in need of auto repair.
My son brought his pickup in for diagnosis and repair...it was misdiagnosed, but even when that repair was done incorrectly they refused to fix the faulty repair job. Then when he tried to explain what theyd done wrong they threw him out. Dont trust your vehicle (or your hard-earned money) to these guys, they are the epitome of the crooked mechanic.
Look no further for a good mechanic, call these guys now and never take your car anywhere BUT Western Edge. They will take care of you. I am from the Yosemite area and was on my way to Joshua Tree when my car broke down outside of Lancaster. Our tow truck driver recommended western edge and thank god he did. What followed was the best experience Ive had with a mechanic to date. My car completely died and needed a new engine, and this is 7 days after I had the engine worked on by a dealer, for 3200.00 dollars, but thats a whole other story. (Basically the situation could not have been worse, I spent the next few weeks battling with the dealership etc.) Being that I was stranded 7 hours from home, with no car, this would have been a perfect opportunity for them to rip me off. Instead, Chris at western edge went out of his way to give a thorough diagnosis, and not only that, they spent maybe 2 or 3 days tearing the thing apart to find the oil leak, so I had a case against the dealer. For no extra charge. For what must have been many labor hours for major engine work, I was only charged the basic diagnostic price of 99.00. As I said before, it would have been a perfect time for a shady mechanic to rip you off, but in my eyes I got a discount, and thats not all. I decided that I would have to leave the car and return to Yosemite to work. Even though western edge has a sign that says you will be charged to leave your car on their lot, they let me leave my car there for over three weeks, with no charge until I was able to get my money back from the dealer, and figure out what to do with a now useless car. They even let me mail my pink slip to them when I donated the car, so I didnt have to drive down there, just to hand it to the tow truck driver. Most places wont do that I learned. So long story short, dealing with Western Edge was the ONLY good thing that happened in what was a extremely stressful mess. I can not recommend them enough. They treated a stranded stranger off the street like family, and helped me every step of the way. Western edge truly went above and beyond the call of duty, and they will most likely be the best mechanic Ill ever go to. I wish I could take my new truck to them. Dont ever take your car anywhere else!
Excellent place to get your car fixed
Best auto repair shop in AV. Period.