This is the only Gamestop I go to regardless of stock. The people are very helpful and knowledgeable here. They are available without being the type to hover while you shop and offer things that add to your purchase without being pushy about it. Matthew B. is particularly awesome at his job. He has a store leader badge, which I can only assume is well-deserved. But really, the whole team there is the best collection of team members Ive ever seen in a Gamestop/EB Games ever.
Really friendly, helpfull service. Nice place, great information.
Item wasnt in stock but the lovey lady behind the desk offered to call me when her order came in. She did call later. Wonderful service
The staff inside are so friendly. Love the energy here. I will be back.
For some reason when Im there I get customer service when I call nobody picks up but Ive been there when I seen them ignore calls
I appreciate all the GameStop staff here specially Tiffany, shes knowledgeable and a sweet human being. Thanks.
The staff was super helpful. Greatly appreciated their input the night before lockdown.
A really good store the staff are amazing and super friendly . The stor should be bigger because it is really small
Excellent service. Purchased MK11 from here, very refreshingly practical employees that do not expect you to have an extensive amount of knowledge about gaming when making quick purchases. It was just nice to ask before assuming that I am a devout gamer. It kind of irks me when someone talks like they love their job when I know that theyre just there to pay the bills (I am well aware that some employees at game stop really love their job and gaming though). I understand that working for retail calls for you to have a discerning eye in order to sell properly, its just time and time again I get caught in a conversation about a game Im not fond of and I hate explaining myself through small talk so it just made me feel at peace. I know, this review had nothing to do with the service but I just thought to put it out there.
Not a gamer but ok store
Very friendly and very helpful when it came to what I was searching for. I recommend anyone that want used or new games to come here. You wont be disappointed by the service 👍
The staff are fully functional game geeks that are 100% knowledgeable and friendly. They know their stuff. I dont play games, my son does. These guys have never steered me wrong.
I would like to thank Bianca from the Palm Springs store for her knowledge, help and effort with my situation. I think she went above and beyond what the other Gamestop stores (La Quinta and Coachella) and associates didnt do or attempt.I had a situation with my sons PS4 and needed to redeem the warranty. Thanks to covid, it made it real hard for me to go to Gamestop and just return and receive another PS4. La Quinta and Coachella Gamestop just gave me the runaround. My wife tells me to try the Palm Springs Gamestop. So I call (thank God I did) and Bianca picks up, she was extremely helpful and was patient with my situation. She walked me step by step with what needed to be done and when I finally got to the store she met me at the door (per store policy because of covid) and took care of the transaction and saw it through. 30 days passed and the PS4 didnt ship to my home for some odd reason (not Biancas fault). So I contact the Palm Springs store and to my luck Bianca answers. When I explained that I didnt receive the PS4 she immediately looked into it and was able assist me in getting right away. Less than a week after that my sons PS4 arrived at the store. I was happy because my son was happy. Bianca, my family and I thank you very much for your knowledge, efforts and help with our situation. I just want to note that I drove from Indio to Palm Springs for that reason, thats approximately a 30 minute drive one way. Thanks again Bianca.
One of the better gamestops i have been to mostly because the staff was very helpful they get 5 stars because of her
Called regarding money orders. They don’t sell them as advertised
Palm springs store is very helpful and friendly. Taking the time to explain games. Good prices, lots of sale items cut to amazing values. . Jessica from the night crew was the best.
Out of all the stores Ive been to in the valley, the Palm Springs one is by far my favorite. The employees take their time to get to know you and the games/franchises youre interested in so that every time you walk through the doors, they know the best way to help you. This will always be my go-to store any time I need games or merch.
A little on the small side, but still had a great selection of games, and some good sales.The staff were very knowledgeable and super friendly.There is lots of parking in the shared parking lot.
Customer service is much better than what it used to be. Very helpful and easy to find what Im looking for now that theyve changed the store. Big improvement since. The only complaint I have is the long lines. Not enough cashiers available. Or check stands. Only 2 people in the store with like 20 people in line. But that doesnt happen THAT often. But when it does, it DOES.
The atmosphere is amazing ..... Matthew & Logan were amazing I give them both 5 stars
Its GameStop so u cant go wrong with all the deals the employees on the other hand need a little customer service training they tend to pick and choose who they greet and help its such a small store that theres no reason not to be able to help everybody u can honestly see theyre trying but they need more training u can only be as good as your manager
Good people, was asked if I needed help and was given good customer service.
Its a different breed :)
Just called them on the phone for information and Matt and tiffany were extremely kind and helpful. Great customer service. Thanks u2
Store leader what veryknowledgeable and courteous and very respectful I would recommend to go to this GameStop I believe his name was Jeremy I could be wrong but the gentleman was very nice and respectful he sold us a PS4 pro the headset pro and the charging dock what you spent $648
I got Ring Fit Adventure here!
Great customer service
Staff seems to know what their talking about. Very well maintained and friendly environment.
The got the games i need love my game stop
Great Customer Service And Awsome Amount Of Items
Staff are nice and everything but, GameStop holds its reputation of being the worst place of selling used games or anything really. Oh and then if youDo sell anything theyll give you the dollars in cash and then the change in “trade Credit.”
They helped my daughter figure out how to play minecraft on the nintendo switch.
Tom & Jen, thank you! Top notch service. They took care of a game console return situation for me and held a very hard to find system until I got there. AND Tom notified me that I had left my switch controllers there and held them until I got back. Saved me from a disastrous night. Thanks!
Great and friendly service, much much better than when I traded my Wii in a few years back. The customer service rep, I believe it was Tiffany or Lindsey? Was very helpful and friendly.
Dont remember the girls name who helped us, but she was super nice and helpful.
Best GameStop ever employees are the best always helpful and you will never find such awesome helpful people
Tiffany was super helpful and professional!We will be returning!
The manager was very helpful. Good job.
Staff were very friendly and helpful with all our questions.
Great customer service! Lindsay is a fantastic employee. Need more people like her
Have had pleasant experiences at this location previously.But today when calling to see if a particular item was in stock I was placed on hold,which is all fine and dandy, for 15 minutes and then hung up on.
This is one of my go to game stops alway have what I want available very nice people greeted when I enter and help as well
Slow line, lady helping was nice but took forever
Customer Service is a laugh...Manager is worst of the bunch! Asst. Manager is helpful and much better, but only a couple of the regular staff are decent. They cant even follow up on anything! I have gone to this store for almost 15 years and it is at its worst!!!!!
The guy that was at the counter I went in was anything but cooperative!
Wish I could give lower than one star. Ive been trying to call the palm springs store for over 20 mins but all I get is a lame message saying all Associates are busy to call back later. What a waste of time
Lots of games 1/2 of them u can get at a decent price
Clean, knowledgeable staff but still a GameStop so just dont sell anything here
I like gamestop because the have mario games and more do you like gamestop
Amazing store and amazing service
Been a Game Stop custy for years, love getting new used games here. With a little patience you can wait until a spendy new one has been out a few months and go pick it up there $10. They also happen to be the only place that sells and activates cricket phones, which is why I had come that day. Id never been to this local but ELLIE was extremely helpful, knowledgeable and honest. She showed me which phones were basically the same despite the big price difference. Im a bartender, I dont tey to push a spendy drink I dont like, so I appreciate that. Then when she was unable to help me with what I needed, she pointed me in the right direction and offered me her personal oppinion and solution, which didnt make her a sale right then bit i love a good sport. Ill stay faithful as usual to gamestop and glad to have this location close by!
I love the staff always helpful and friendly.!
Cant trade in an xbox 360 without a uswd controller which the last one went in the trash. Im not buying a controller at $15-35 to trade in a game system and be lucky ro get 50 cents to a dollar trade in credit for it.
I enjoy every visit i make, there hasnt bin a bad experience yet.
Always answer all my questions
Christmas and Birthdays, this is where Ill beMy boys are real gamers and this is their favorite spot
Love GameStop especially how knowledgeable the employees always are about gaming.
Not customer focused. They rather put away inventory items then help people who are in line waiting.
Faster service than other gamestops
Multiple times now they seem to not even know when a game is released. First theyll tell you there will be a midnight release, THEN theyll say since we are in california, its released at 9 pm, THEN come to find out you cant get it until 10 am the next day. Almost canceled my preorder since they had no real advantage to go through them.
No one ever answers the phone! Why have a phone if you never answer it?Called 10 times today. No answer each time.
Thus place has changed so much. What a joke and BIG waste of time. They dont know anything.
Only giving you $1.75 for a brand new game or $3.00 credit for a brand new game.. all the games I tried to sell were only 2 month old and only been used 2 times.. the game stop company sucks and a rip off, saw my friends game a few days later and they were asking for $50.50.. stay away from gamestop company they will rip you off.
Staff were simply amazing and awesome!!!
Great place with great employees
Great buys
In my opinion, prices could be lower
Knowledgeable, friendly service
Great area, good deals
I want to choose what games I want
Love it 💘
Very helpful
The best
Great place
Its was busy.
Best gamestop ever!!!
Good service.
Ive been.coming here for 10 years
Love game stop
Dope staff.
Pretty average
Very friendly
What a joke
Service
Genevieve
THE BEST!!!!!!!!!!
For being Mexican, I didnt sell myself
Lots of games