I have nothing but high praise for Danitta Riley!My sister and I visited this store on Thursday, May 20. We REALLY needed help and were treated with the utmost respect and compassion! Not only did she help us when we stopped in the first time, but we had to return two more times for assistance.She was kind, patient and knowledgeable!I highly recommend this store and this particular employee.

I drive to store. At 5:45 pm a sign is on front of door. Be right back, need a bathroom break.I wait until 6:15 pm. No employee comes back to store. I ask someone who works at another business. I was told that employee sits in car for lengthy periods of time and comes out of her car when a customer walks up to door. I was also told that Metro employees have been very aggresive towards other business . I had to drive from that store in Palm Harbor, Fl. to Holiday, Fl to pay my bill

Dannita can multitask like a champion! My phone was a mess, and she managed to fix it so my data could be transferred to my new phone. Fantastic customer service, and she really knows what she is doing! I would give her 10 stars if I could!

Worst location store manager has absolutely no customer service and rude she shows favoritism to people she wants

Stefan was a great guy and helped with my needs. Went the extra mile setting up my new phone and switching my info over.. a Valued Employee

I reluctantly went back a couple times after buying my wifes phone to get a phone myself. One of the most unhelpful employees there keeps the door locked. So Ill gladly get a phone elsewhere.

I had an excellent experience at this particular Metro ( 3386 Tampa Rd., Palm Harbor, 34684) because of Mikaela!! She showed me great customer service!! Awesome people skills!! And she took the time to find the best money saving deals for me!! I really appreciate you Mikaela!!!!

Stefan was very helpful Im a handicapped person and didnt have my Walker with me the store was not busy at the time he came to my car and I was able to make the purchase. Thank you Stefan for going beyond Good CUSTOMER SERVICE.

Mikaela really helped me out. She is knowledgeable about the product she carries and the plans to fit the person. She was very helpful and made buying a new phone for my son a pleasant experience.

The worst customer service I had ever endured from the employee Michaela.I went in because I had an issue with my phone, and she made a comment that even if she gets my phone to work I better buy a new phone from her. I ended up purchasing a phone. I get home and as I am trying to navigate the phone, I could not take a screenshot. I Googled how to do it. Im trying to do it on my phone, and it is not working. My original phone is working. I was not happy with the interaction I had, and I just wanted a refund. I viewed my receipt and it said that I could get a refund if it was returned within 7 days.I go back up to the store and I tell McKayla the issue Im having. She tells me, I need to Google it. I tell her, I did Google it its not working, thats why I am here. You are an employee who I am assuming knows more than I do. She proceeded to tell me that she does not know, I should Google it. As she is trying to figure out my phone she tells me she doesnt know, the store is closing in 30 minutes and she does not do refunds and there is nothing she can do. The entire time she is letting me know that this is a very big inconvenience for her. Tells me that she has worked 12 hours today, has not had a lunch break and I am interrupting her lunch time. She tells me that I can come up tomorrow and talk to the manager.I get home and as I am Googling the store to talk to somebody higher up about the issue I am having. I found out that they do not close in 30 minutes but they close an hour after the fact. Regardless if they close in 30 minutes or if they close in two minutes, she showed absolutely no concern for resolving my issue. Did not want to try to find an answer.she wanted me out of that store so she could finish her dinner which she made an effort of throwing it away in front of me and telling me that its going to waste because she cant eat it now. Because she has to help me. Which she did not help me at all.I show up the next morning to talk to the manager, and he is not there it is just Michaela. She tells me that I have to go to the corporate office in Largo to get a refund for my phone. I go to the corporate office that she sends me too and they have no idea what I am talking about. They want to know why she sent me to a store that I did not purchase an item to get a refund.I then proceeded to call her and tell her what is going on. She tells me she will have a refund for me when I return to the store. And that was another whole ordeal in itself.I have been to this location before and have had a great experience with the male that works there. Because of this interaction I will never return to this Metro.

Normally I have no issues at this local store however tonight the girls were extremely rude. One of them just sat in the car the entire time and got mad when a coworker asked for assistance. The other mikaela acted as if us coming in was a total inconvenience to her doing her JOB. Actually they both did. Honestly we should have left as soon as we walked in. When asked about a free upgrade for the samsung a20 she proceeded to tell us that there is no upgrade for that version. When asked about the free firestick when adding a new line she acted as if she had no idea what I was speaking of, although someone from that same store told me they were offering that same deal and it is clearly listed on the metropcs website. Still she explained they will tell you anything to get you to come in here. OK this is coming from the stores supposed manager. She had no idea what she was doing. Kept telling me the password to our account was wrong when I know it was right. Seemed like she/they just did not want to assist us. All mikaela really did was complain about how they are working 14 hour shifts for $9/hr. Still we ended up spending about $200 for what was supposed to be a free upgrade on the phone. When trying to break down the charges she looked at me and said idk what you are talking about. She blatantly ignored several of our questions numerous times. Still we added a 3rd line and upgraded one of the phones on our plan. However I decided to upgrade the 2nd line (my line) at another metro pcs store since at this location they seem to be more concerned with sitting outside chain smoking and talking on the phone rather than actually helping and providing their customers with good service.

My mother and I had a great experience at thus store! The sales clerk Jessica was very patient and provided us with with great information outstanding service!

No masks on employees, and she sneezed directly into her hands, and started touching things

BEWARE--THEY WILL NOT REFUND YOU OR GIVE YOU A NEW PHONE AFTER THEY SELL YOU A FAULTY ONE. DONT BUY A PHONE FROM HERE.I was sold a broken phone for $208. So I had to bring it back and was told theres nothing they can do and I have to go to corporate (which of course is nowhere near where I live and a huge inconvenience) to see what they can do about it, whatever that means.THEIR CUSTOMER SERVICE NUMBER IS A JOKE. ITS AN AUTOMATED SYSTEM THAT SPEWS OUT STORE LOCATIONS ONLY--YOU CANT RETURN ANYTHING TO THEM.

Very poor selection of phone out of stock on the most affordable and no manager to offer any kind of accommodation due to lack of inventory shop elsewhere

I was in with my MIL last week and Justin was such an incredible help! He was attentive, knowledgeable, and kind. He took his time explaining my mother in laws new phone and was very patient with her. Justin was able to answer any and all questions she had and went above and beyond the call of duty!!

Hello, my name is Janice bergen. You have an amazing employee named Jessica. She has been so helpful. Very smart lady. Could never have figured out what she has helped me with. Love my new phone. She is very helpful and professional she saved my day thank you janice

I want to say hands down this is the best Metro PCS to go to for questions and answers. Margarita has the best customer service and helped me switch my phone with no complication, did all with a smile on her face. Margarita and Cierra are a great team! Thanks guys for making my life a little easier.

Margarita was absolutely amazing. Multitasking at best. She helped many customers with ease, patience and was very kind. Very professional. Definitely management material. Very easy to communicate with and explained everyones questions without any complications or worries.

I Cannot Say ENOUGH About JACOB, I Have Never Ever had that Kind of Help& He Saved ME He is THE BEST!!!!!

The customer service representatives were exceptional at the store at 3386 Tampa Rd Palm Harbor. They helped me so much setting up a new phone. Will always there for CS or phone help.

I walked into Metro By Tmobile and the young gentlemen Matthew was really nice and really good with the overall experience provided to me and my son. Very out going and bubbly personality. Keep him around hard worker and cares about his customers. Thanks Matthew in Palm Harbor.

Mikaela gave me absolutely wonderful service. I was in and out in a few moments.

The reason I give this store 5 stars is because of Angel. The very first time I went he greeted me with a smile and kindly helped me pick out a new phone. When I went back to pay my bill, he again gave me a warm welcome and treated me like I was his number one customer. Because of Angel, you have gained a loyal customer.

I have just switched back to Metro,because of rates, service,and customer care. My salesperson was Jamilia an absolutely amazing person. She was helpful,and extremely patient with me. I will continue to use this store even though other stores are closer to me.

Would like to tell you about the wonderful service I received from Joe Roman and Mathew. Both of them went way beyondwhat was required to help me. Great.

Very nice and knowledgeable sales rep. My Z Max Pro had developed a few software issues after the latest Android system update. Angle politely and painstakingly resolved the issues. I asked him what he did to fix it. He intelligently explained the solutions after the update.Ata Boy goes to Angle!Metro management needs to be aware of the great service he provided to me.Thank You Angle!

I went in there to purchase two phones one was an upgrade and one was a regular phone to charge me over $237 and a couple of days ago my phone was shut off so somebody pocket the extra money

Marguerite Matt were amazing I had a lot of issues with my phone and most people would have given up any other Metro PCS I know what have but Matt and Marguerite did not they are top players in the field of phones and I would definitely come back here this will be my store for now on and I was suggested for anybody else that goes to T-Mobile or MetroPCS come to where Marguerite and Matt are they are very very good at what they do and they do it with a smile on their face and they wont give up till they fix or do what you need to be fixed or done I give them a 10 star

They were very helpful! Called to get some information about upgrading my phone they gave me a very good price to upgrade. Also very knowledgeable.

OMAR is an amazing worker at metro he really knows his stuff and he doesnt just try to sell you anything, hes honest Harding working man. Thank you for the wonderful experience today at metro in Palm harbor.

Margarida you were so helpful! I appreciate.

Margarita and Alice where great! Very informative. These ladies rock!

Worst customer service I ever had in my life. Never again will I do business with this store

So today it was brought to my attention that i was paying $100 every month since may. I normally pay $90. I looked at my bill and noticed i was paying for phone insurance that i didnt not ask for. The sales rep margarita put that on my account without my authorization. This is totally unacceptable. Ive been with metro 6 years and i feel completely disrespected. I decided to walk into the store today after work and a sales rep by the name nydia and kierstin really went above and beyond to resolve my issues. They was very professional and have plenty of knowledge. We need more reps like them.

I went to the store for an upgrade and Matt margarita was absolutely amazing and helpful. I would recommend both of them to everyone I know.

Jamillia and Chris were very helpful when my sprint phone froze up and helped me switch over very quickly. They were very professional and saved me money by switching over to metro. $100/month cheaper and my phone works great. No dropped calls like the more expensive companies. Thankyou Metro .

Very nice young man helped me set up my phone with some apps I needed. They really know what they are doing

Thank you Seara for your outstanding service!

I went in to the metro store in palm harbor and I asked for a specific employee, and the young lady who was there was very rude and told me tht the young lady I was lookin for “just vanished “ first of all thts very unprofessional on her part . You don’t just say some one vanished you say there not here or they will be back tomorrow. Not to mention she did it in a store full of people . Her customer service skills are very poor . Needs work

The Manager Jamilin and her associate Pablo could not do enough for me. I damaged my Iphone 5 while on a short trip to Fla. The broken phone had all my pass codes and passwords on it. They called my present (now old) provider, called apple and were able to not only retrieve that information but were able to transfer ALL of my data, email accounts, pics, EVERYTHING in a very short time. These two saved the day and my trip from being a total disaster. Their costumer service went well above and beyond the call of duty. Thank You Pablo and Jamilin!!!!!!

Jamilia ant To are perfect wont ever go to any other store the prefesionalism and friendliness is enough to put them as the best thank you again to the both of you cant wait to see you both again for future business

I must put a shout out for Jamilia she has greeted me with excellent customer service . I stopped several times at this Eastlake store and she has answered so many of my questions and was so patient with me . She made it so easy when i decided to change plans and carriers .That i needed to turn my business to her ..Thank You for her .. :)

Purchased phone for my daughter and store clerk John was very helpful, polite, & thourough. Will consider switching from AT & T due to pricing and customer service at this store.

Jose was extremely helpful! We came in looking for one new phone and left with two... Even though this location is a little farther for us we will do business here.

Amazing expirence at this store Jamilia was incredbile at her job and so helpful with everything and any question we had,amazing worker thanks again!!

Priscilla helped rectify problems on our account caused by another store!! Excellent service! She went out of her way to help us!!

The manager there was completely awful. I came in with my phone screen not responding. The manager lady right away wanted me to upgrade, didnt even try to troubleshoot. Right as she was ringing me up, sale wasnt final, a guy came in and just asked if i took the battery out and put it back in? We did that my phone worked again, but she quickly finalized the sale so I couldnt return it. Mind you it was christmas, ruined my whole holiday. I dont understand why that man wasnt the one in charge since she obviously has no experience dealing with people, and she was eating her sandwich the entire time. Hope she had a merry christmas I sure as heck didnt all because of her.

Jamilia was the best rep i ever hadShe is definitely a asset to this compay i will be coming back to palm harbor anytime i need help with anything!!!

Jamilla was abosutely awesome ! She was sooooo helpful and accomdating ! She exceeded our expectations ! Thank you so much Jamilla !!! We will defly come back!

Very helpful and knowledgeable about my phone Happy to help and answer all my questions. They made my day!

If I could give this store no stars, I would. I had an awful experience here. On the seventh day, I wanted a full refund because I was not a fan of the service, so the employee at the time sent me to the corporate office in Clearwater. Upon arrival, I found that only the original store, this store, could issue me my full refund. I was unable to drive back down to Palm Harbor so I had corporate write a note on my account saying that the store should honor my refund. I went back to this store the next day only to find that the owner refused to issue me my refund. I had tried twice to get in touch with the owner, but each time, he avoided my calls and had his employees get rid of me. Do NOT go to this store!!! You WILL lose your money!!!

Jose hooked me up with a great deal on a lg stylo 2. You need to see him jug you need help

Wow Jose was very good helping me get all my stuff on my new stylo 2.

Jamilia was very helpful & very pleasant . and i will be back at this location. Thankyou again!!

Mimi was friendly and very helpful. Great personality.

Bought a phone outright and they held my phone hostage or three months trying to eek out a little bit more money. At the end of the three months, they still would not unlock the phone. Ended up buying a new phone just to get away from their horrible service.I WAS a customer or 7 years and you would think they would treat someone who had been their customer for so long a little better. What if I do not like my new carrier? I sure am not going back to METRO POS

Angel is the best he helped me with all my questions and helped me my Mom and husband with a new phone .. very knowledgeable and helpful ... definitely will come back because. Of Angel ...

I got new phone at metro. Jamilia was the best!!! Great customer service!!!

Awsom pashen best sales clerk ever

Best store ever!

Excellent store, super friendly staff, Alex and Micheala, received a product and payment rewards card with my purchase. Will be going back there!!!

This bro Jose got me going just fine

Jose and Alex helped me with autopsy and setting up my Google account. Very helpful, would recommend

This store will try to rip you off. They wouldnt sell me a sim card for my unlocked phone because I wouldnt let them activate it and charge me $10 for the sim card and $15 for activation. this is something thats a free service when you call metro pcs. So I just went home pulled the sim card out of my old phone put it in the new one called metro and didnt pay anything to do it my self. I will never goto this store ever again. All I wanted was for them to sell me a new sim.

The gentleman at this location is very good, helped me fix my phone... He was pushy trying to get me another phone

Store employees very rude kept calling me Hun and did not even attempt to assist with our issues.Asked for store number they told us they didn’t have one asked for store owner and was told we could not speak to the store owner

They were really quick helping me

He helped me understand my phone

Metro. pcs. gives. very. poir. Services

The rep did not have enough experience and paying more attention to her phone calls and text but at least she was polite

Always helpful and very nice

Jose helped me figure out my phone. He showed me how to use swipe text

Great Customer service

Good store

Quick in and out

Great service

Stink service totally

Amazing!!!!

Más ayuda en español sería genial

The boy in the store helped me and the good thing is that he speaks Spanish. The guys name is jose

A boy helped me buy several phones for the family. Manager jose speaks Spanish. Very good help.

Very good. They helped me with everything

This subway is tremendous crap, one calls it and neither picking up nor the phone, a service is too bad