I went there about two weeks ago with an older Rolex Turn-o-graph. It was not running well and I thought it needed service (lubrication, etc.). From the moment I entered the store I got a good vibe. Its old school and the people who work there are old world artisans. I was greeted by Jessica who said she would have the watchmaker look at the watch. Then Robert came over and after speaking I knew he was very knowledgeable. Robert demagnetized my watch, said it was running fine and polished it. He said when it was ready they would be glad to send to Rolex and have it serviced. I spent a few minutes looking at Tudor timepieces with Jessica and will likely have to treat myself!The bottom line: fantastic customer service, knowledgeable staff and super nice people. They made a customer for life!

I was unbelievably impressed by how professional and personable everyone was to my wife, 1-year-old daughter, and I when we visited. They were welcoming and genuinely interested in getting to know you. It’s this impression that’ll make you think twice before visiting another jeweler. I’m glad to have found them and will look forward to visiting again soon!

My wife had been looking for the perfect watch and had visited many jewelry stores.Last week she visited Leeds and talked to Jessica, one of the sales consultants. Jessica took the time to understand the type and style of watch my wife wanted. After trying on and comparing an amazing assortment of extraordinary watches, she picked the watch of her dreams. Thank you Leeds and Jessica for your amazing customer service !

I want to share the positive experience I had at L&S today and to mention the in-house watchmaker, Robert Smith, in particular.A few months ago my grown-up son fell and twisted the bracelet on his Oyster Perpetual. Robert kindly corrected that for him in a couple of minutes - no charge. Today I called to ask if he could adjust the bracelet on a 1991 vintage Tudor Sub I just bought for my wife - again no charge. Both jobs were obviously very easy (for him - but I would even attempt it), but having them done by a certified watchmaker - on the spot, at no charge, was kind and generous. I was being given the same level of service as a man behind me looking at a $50,000 Patek. Similarly - Riakos who answered the phone when I called this morning, could not have been friendlier or more helpful.This positive, can-do attitude says a lot about the philosophy at L&S - providing a first class experience, where they are looking to form real relationships with their clients, irrespective of whether they need a quick fix, or are looking to spend thousands of dollars.I know where im going when I am looking for a new watch.Very impressive.

Fabulous store and lovely sales associates. So another day Lindsay got to know that I would love to add a GMT master II and another OysterFlex Daytona to my Rolex collection. Well, lets face it, these are high in demand and ADs just wont sell it to a customer without a good relationship. After 3 weeks or so, Lindsay called me when they receive both models. I live in OC so 2.5 hrs drive was crazy, but the lovely lovely jewelry store with blue colors outside was just worth it. I was actually surprised by their stock, they have multiple hard to find Rolex watches in their showcase like a Rolex museum. Had a nice a nice talk with Lindsay and she introduced me to Patek Philippe. Nice experience and will definitely come back. If you are in the area and trying to start a relationship with an AD, please definitely try them and ask for Lindsay!

I had a great experience with the fine folks at Leeds & Son. The service is excellent. I found the staff to be friendly, helpful, engaged and knowledgeable. I had a simple request - add some links to a watch band. It was a busy afternoon in the store and Robert Smith found time to say hi, ask what I needed and promised to be back with me in 15 min. He was back in 10. A special word about Robert. His business card says Certified Master Watchmaker. In reality hes much more. Hes an experts expert. He didnt just add the links, he steam cleaned the band, cleaned the watch and adjusted for a perfect fit. He had a great attitude and bedside manner during what I am sure was a very busy day. Thanks Robert and thanks Leeds & Son. I will be sure to recommend your store to friends, family and anyone who happens to ask.

Hands down the best jewelry and luxury watch store I have ever been to. The store is immaculate and spacious. The selection of both jewelry and Swiss watches is fantastic. What really sets them apart is the customer service and customer care. The minute you walk in the door you are treated like family. Their approach to sales is second to none. It’s very apparent that the staff truly enjoys interacting with every customer that enters their business. Christy, Brett, and Judy were all a pleasure to deal. I look forward to visiting the store again after the remodel is complete, although I suspect I will be back at their temporary location before then. If you are considering purchasing jewelry or a Swiss watch, I highly recommend Leeds and Sons.

What an amazing place with an even more passionate and amazing staff. They love what they sell and it is worth it just to stop by and talk with them, even if you arent in the market for whatever youre looking for. Ill be using them for all my future jewelry purchases! I worked with Christy and Brett--cant recommend them enough.

My wife and I went to Leeds & Son over the weekend. We were looking to add to our watch collection. We were met by Julie Reeske. She was professional, knowledgeable, friendly, and passionated representative. We did not find the watches we were looking for but we were impressed by store’s staff. They were very attentive to my wife and I. We are looking forward to developing a relationship with Leeds & Son for further purchases. Thank you Julie !

Robert Smith is a pleasure to work with and very accommodating. I always take my watches to him at Leeds&Sons.

Fantastic service and very willing to take the time to educate customers about each timepiece. I was looking at a few Pateks and Jessica was very thorough about sharing details for each of the options I was looking at.

Have nothing but the best to say about Leeds & Son and my buying experience. Was looking for a new watch for my collection that Bret and Riki were able to help me with on my recent visit to Palm Desert. As much as I enjoyed getting my watch it was even more enjoyable getting to spend the time with Bret and Riki. Not only are they experts in all things jewelry and watches, but they take the time to make sure you understand what they are selling you. It was just an amazing experience and I would highly recommend them for all your jewelry needs.

I will never shop anywhere else. You will not find higher quality luxury jewelry or watches anywhere in southern California. The staff know how to treat their clients and they are extremely professional. I have purchased multiple items, watches and jewelry. I have always been completely pleased with the service and items I purchased. It is not just that their merchandise is the best that money can buy, its how they take care of you even after the purchases. They have certified service specialist for Rolex and Patek Phillippe. Robert is truly a brain surgeon when it comes to caring for luxury watches. I purchased a tennis bracelet for my wife which is absolutely gorgeous. I can take it back to them every 3-4 months and they will check all the settings and clean it. That shows me the commitment they have to the customer and to the items they sell. They are not just about selling you something and then sending you on your way. With a family-owned business, it is about creating a relationship that you will appreciate for a lifetime. If you work with them, you will always be happy. I cannot say enough Leeds family and the entire staff. Ask for Christy Brown, she is amazing and has gone above and beyond to help me out multiple times to get those special items for myself and the special people in my life.

Amazing shop. They go above and beyond to make sure you’re taken care of. Especially when buying a watch. Brent has always been extremely helpful with me and I was able to get a piece I’ve wanted to add to my collection for quite some time this past week by pure chance it was sitting in their display window. I will remain a loyal customer to this store for years to come.

Awesome store and very helpful & friendly staffs. I bought a watch to my wife and Riki the VP of store helped us. She is a professional and very knowledgeable. I would highly recommend this store and looking forward shopping again.

I was having the hardest time removing the back of my neighbors square watch and just couldnt get it done. Finally took it to a jeweler on El Paseo and they referred me to Leeds & Son ... What a great group of people.They where just the nicest as it was a really tough job but the got it done and such beautiful jewelry too. tis the season, shop there.thanks All. ~Stan

Was a very good experience. I’ve been there twice and both times, Jeff was excellent about showing me the most hard to find Rolexes. Moreover, there was a very large selection of different models. In Phoenix, it’s nearly impossible to find stainless steel models but Leeds had at least two each time I was there. I ended up buying the Datejust with the blue dial and couldn’t be happier. The store treats you like a valued client and that is really important when you’re dropping $10K plus on a watch. All in all, very satisfied and I’ll be back!

This place and their team of staff provided the best customer service and attention known anywhere. Thank you Leeds & Son!!

The staff are all very friendly and helpful. Brett, the manager, is especially knowledgeable. They have an amazing collection of jewelry and watches. I highly recommend Leeds Jewelers!

My First Rolex, and the Best Fine Jewelers in the valley, to purchase it from. As a gift, my husband made my surprise purchase. He conveyed to me how they treated him with such respect, answering all his questions and making sure he was knowledgeable and satisfied customer.Robert Smith, a third generation Certified Master Watchmaker, did a detailed and personal hands on fitting and orientation of my Rolex.Leeds & Sons has a team to be proud of and true to their, “We treat you like family,” way of doing business!

Easily the best experience Ive had with a Rolex Authorized Dealer. The people here are very welcoming and genuinely nice. I had the pleasure of doing business with Jeff Koby and I gotta say, he is an awesome dude; Very honest, friendly, and willing to help in any way he can.If youre ever in the market for any type of fine jewelry, you should give these guys a call. I promise you wont regret it.

Married 61 yrs., I value my wife, my children and grandchildren and great grandchildren above all else, but following these beloved ones, my Cellini Rolex is a wristwatch Ive worn every day of my life for the past 40+ yrs. and it is my absolute pride and joy. It is my comforting blanket.Recently, my Rolex was severely damaged. Rolex repaired it to like new status; however, the clasp on the wristband was irreparably damaged.A Leeds and Son Certified Master Goldsmith took it upon himself to repair what was thought to be an impossible task. His workmanship is superb.I have my Rolex upon my wrist and life is good once again. Many thanks to the wonderful, caring staff at Leeds & Son.

The customer service at Leeds & Son is just phenomenal. My wife and I have both needed repairs to our rings recently, and even though we didnt buy them at Leeds, they treated us like blue chip customers - fixing our items quickly, with little or nothing charged, and giving us top notch courtesy and hospitality. On top of which, the store is simply beautiful and a lovely place to kill some time. This place exudes old school elegance and an ethic of customer service. Highly recommended.

Leeds and Son has been very good to my family and I. You can just tell when a company prioritizes its customer service over anything. Its always smiles and greetings at Leeds & Son, so so different from 99% of the jewelry stores that not only have a snobbish aura, but are also.... very stale.Pre-pandemic, Leeds & Son had a section for kiddos that included snacks while Mom & Dad can shop -- they definitely keep their customers in mind. During the pandemic, precautionary measures are in place for a safe shopping experience like taking a temp at the door and having sanitizer ready whenever possible. In my last visit, they had a nice sanitized etch-a-sketch to keep my kiddo busy while I shop.Christy, my rep, is always so responsive, accommodating, kind and so fun to chat with! She has really taken care of us and we really dont plan to go anywhere else. I was told that the store is still family-owned, and it really shows with the way they treat their clients. Im a firm believer that a store and its employees are a reflection of the values of the business.

I spent several months looking for a mens diamond wedding band, in both stores and on-line, but nothing seemed quite right. Most were either too plain, or too gaudy, and I didnt trust some of the on-line places. I also felt that, if I were going to make such a significant purchase, I wanted it to be a bit of an experience.I dont know why I didnt think to go into Leeds, because wed had previously positive experiences there, but I eventually wandered in one day, while in Palm Desert. They had a small but absolutely beautiful selection. Beautiful. The ring I particularly liked, however, was mixed white and yellow gold and seemed a bit too flashy for my taste. No problem. Jeff said We can do that in platinum, if you prefer. Off we went.Two weeks later, they delivered the most spectacular wedding band! Just as importantly, everyone was as nice as can be, were great about keeping me updated on progress, and even had treats ready for my dog, when we went to pick up the ring.The entire experience at Leeds was first rate. Elegant . . . relaxed . . . memorable . . . a completely positive experience. I loved their final words to me, by the way: Thank you for letting us be a part of your big moment. How nice is that?

Where dreams come true . . . .

The General manager was on the floor and he Brent, came right over to assist. I was only having rings sized but he happily followed through whole process. When I had a small issue arise after and I called, he took the call and resolved the issue in less than 24 hours. Thanks for the great service.

Where is my Rolex😢

I had a fantastic experience at Leeds & Sons. The entire staff is very friendly and helpful. I can’t thank Christine and Rikki enough for finding the exact watch I was looking for.The store is huge and has a large selection of watches and jewelry.I couldn’t be more happy and will refer all my friends and family to them.10 STARS!!!Thanks againTodd DPalm Springs CA

Leeds & Son has an amazing selection of jewelry and watches with a wide-range of prices. The customer services is the best! Julie was so kind and patient in showing me different selections of earrings and rings and helped me find the perfect piece! I highly recommend!

I was looking for a nice watch as a gift to myself, and found it. Christy is the best. I was very pleased with her customer services. She made my purchase easy.

The best and only place to purchase fine jewelry and watches in Palm Desert. Weve been clients for many years, and wont shop anywhere else.The selection is amazing, the team is knowledgeable and we trust that were getting the best value. From engagement rings to wedding rings and anniversary gifts to push presents ... Leeds and Son is truly the best.

I had such a great time going into Leeds & Son with my Girlfriend looking at engagement rings! Everyone there was so nice and helpful! They catered to us so well and answered any questions we have.Out the 5+ jewelers we went to they were the only ones that took their time with us. They explained everything very simply and in laymans terms for us to understand what we were looking at, what we should look for, and what we were capable of affording.I love working with local businesses and if youre in the market for fine jewelry I highly recommend Leeds & Son Fine Jewelers!

Ive been dealing with Leeds and Son since they started in the old Palm Springs Mall 50 years ago. The Customer Service we received from Mom and Dad back then is the same Customer Service they give today (two generations later). Thanks Terry, Rikki and Brett. You mom and dad (grandmother and grandfather) would be so proud if they could see you today.

Scratched watch case during sizing. I hesitate to rate my experience negatively, but am ultimately disappointed that a brand new watch was scratched during a routine sizing.I made multiple visits to the store over the course of a weekend to have a brand new Rolex watch sized. The watchmaker was very knowledgeable, helpful, and experienced during my first couple visits, and I would highly recommend dealing with him (watchmaker) only if you need work done.On the last visit, I requested to have a micro adjustment made on the clasp. A salesman (not the staff watchmaker) took my watch to the work area, and attempted to make the adjustment. I was able to observe the process through the window, and it appeared that he was unfamiliar, or unsuccessful on his first attempt with the sizing tool. The watchmaker arrived a few minutes later, but was working on another watch. The salesman asked the watchmaker for advice on making the adjustment, and was able to complete the process. After receiving the watch back and inspecting outside in the sunlight, I noticed a couple of scratches on the case side that appeared to be caused by a tool, or other metal contact.I hope (assume) that the scratches can be polished out during service, but it is disappointing to deal with this on a gift that was only worn a day before being damaged. Again, the experience with the watchmaker was positive and I would recommend their professional services, but the damage caused by the salesman was a negative experience. This was a significant purchase/gift from my wife, and I would not have expected damage during sizing as this store is an authorized Rolex dealer/service center.

This store is first class all the way. I cannot say enough about how wonderful Leeds and Son is from their TOP NOTCH customer service, to their absolutely stunningly gorgeous and abundant inventory. It just does not get any better when you are looking for the best in fine jewelry. I brought my wedding ring in for repair here yesterday as they are the only ones I would ever trust with it. They had it completely inspected, repaired, cleaned, and looking even better than it did the day I received in on bended knee! I still cant believe they did it so quickly and beautifully. While I was there I could not help myself and bought a beautiful necklace. Being in this store is like being in fantasy land--each piece is more beautiful than the next . They have everything from the biggest rock you have ever seen, and jewels right of the red carpet to something a bit more affordable yet still stunning enough to give you goosebumps when wearing it. And can we talk about the watches? It is Rolex heaven!!! Plus they carry other rare brands and another of my favorites, the Chanel J 12. The staff could not be nicer. They go out of their way and make you feel as if you are their most special customer. Brett takes extra special care of me, and Riki, Christy, Christine, and Jeff are always nice and helpful, but I dont like to talk to them too long, or I know I will walk out of there wearing 6 years salary on my wrist! Ha...... We are so lucky to have Leeds & Son here. I will be back to have my Rolex serviced soon and my jewels regularly inspected. I could spend hours just looking at all of the sparkle of this beautiful beautiful store :) Danielle Scardino

Truly special. Leeds & Son is the only place to buy jewelry in Palm Desert. Ive been to several jewelry stores in the Palm Springs area and once you stop in youll never want to shop any place else for jewelry.

Mike The Jeweler fixed my wifes wedding ring, which was missing a stone. He also checked all other stones and made sure they all where secure. When I received it back it had been polished and looked like new.

Phenomenal service always at Leeds, but a special thank you to gemologist Riakos who meticulously cleaned every tiny nook of my watch at no cost and it is pefect. After two years of everyday wear, it now looks brand sparkling new again!

Professional friendly service. Drop by to pickup watch perfect repair, browsed and purchased a watch. Great Place.

To whom it may concern,Leeds & Son is unlike any other other jewelry store that I have ever experienced. The moment you walk in the door you are greeted with such a sincerity. They go above and beyond to make you feel relaxed and welcome. They offer water, snacks and so much more. When you want to find a beautiful gift for that special person I highly recommend visiting Leeds & Son. My husband proposed to me with a stunning ring that he purchased from there. The amount of time that the staff spent with my husband to customize my engagement ring to make it perfect for me was amazing and they genuinely care. We also purchased our wedding bands there. All I can say is when I find a good thing I stick with it and actually take the time to recommend it to others.P.s. They actually take the time to send Birthday/ Anniversary cards to both my husband and I 😊. I ❤️ this place and highly recommend it!Sincerely,Brittney Nespoli

Thank you Brent (GM) for reaching out to my mother and myself to ensure we had a good experience in your store. Thank you for demonstrating excellent customer service!!

Very friendly and inviting staff. Riakos was very pleasant and took his time to show me the selection of owned and pre-owned watch inventory. Will visit again if the opportunity happens.

Jeff was a knowledgeable, pressure-free salesperson and Robert, an amazing Rolex expert. They both made our watch buying experience very enjoyable.

A great place to make all your fine jewelry purchases.A big thank you to mr. Seyler the GM & Ms. Stein my CSR.And thank you to the master jeweler who explain how my new Rolex features and whose name i do not recall.Riki& RiakosBoth help me during a recent visit so professional courteous and knowledgeable.

I highly recommend Leed’s and Sons knowledgeable and professional staff. Jeff Koby and the whole team were informative and helpful in educating me throughout the entire process. I was never pressured or pushed to buy something I didn’t want and was educated on the entire watch building process by their knowledgeable staff. After being on the hunt for a highly sought after model and several checks in with Leeds and Son’s their staff was able to find me exactly what I wanted despite the models high demand. Very happy with the entire process and I will be returning for all of my future Rolex purchases as well as whenever I am on El Paseo just to hang out with the team and browse their awesome collection of watches and fine jewelry.

Amazing experience! Christy was very pleasant! Her knowledge about the watch I was looking for was especially helpful. So very pleased with my purchase.

Felt really pressured that at the end, my main goal was to get out.

Magnificent attention by Christy helping me select a MESSIKA piece of Jewelry

Nice

From the moment we engaged with staff at Leeds & Son, and until we left with our purchase - top notch store environment, relaxing and professional accommodations and assistance, great selection of Tudor and Rolex, friendly, knowledgeable and considerate help within all phases of purchase (sales, suggestions, watch sizing, etc.). We will be returning again, and again.

Very professional and helpful staff that does not condescend towards a younger shopper.

The best jewelry store I know, and Christy is just amazing

Fine jewelry and high line Swiss made watches. 3 generation of family ownership. Great people.

Fantastic place got my watch there. Great service by Brett Incredibly professional also.

Very friendly and helpful, never made us feel rushed or pressured to make a purchase.

A beautiful store with an interesting large display. Exquisite fine estate designer jewelry, watches including Rolex & Patek collector pieces.

Great jewelry store. Best jeweler in town for repairs.

Terrible terrible service and rudeness!!! One of your worker insulted Lita Widran (customer) she was told she was a nudge and impossible and told her not to come back again plus she was charged of shipping fee she was never told about .

Very fine quality high-end jewelry.

Worst experience ever.

The best in the desert and an authorized Rolex dealer

Absolutely gorgeous pieces with fantastic customer service. Top notch.

Excellent and prompt quality service by experience watchmaker.

5 star service

Best timepieces in one location!

Very friendly staff

Excellent service

Was to expensive