Great experience with personable employees. They always go beyond your expectations. Great service and would recommend this dealership to everyone.

Jordan went above and beyond to make sure I was able to get my dream vehicle! He was so patient with me and helped to make sure the process flowed so smoothly. I couldn’t have asked for a better experience! I’m extremely thankful to have such great business in Ozark!

Outstanding service from start to finish! Jordan McDonald was professional and responsive to all my questions. Because I was offered a fair price on my old vehicle, the decision to do a trade in vs private sale was easy. I drove away in my new (used) 2018 Dodge Grand Caravan which is in excellent condition, drives well, and meets my needs. It was definitely worth the drive from Pensacola to Moates for the exceptional quality of service received. I was very impressed and will go to Moates when looking for my next vehicle.

We have purchased two vehicles here, and the Moates are like family. They operate with integrity, honesty and fairness. They go above and beyond to make sure the process is seamless, and we are grateful for getting to do business with these wonderful people!

We would highly recommended Jordan over at Moates! He went above and beyond searching for the best vehicle for us and even drove paperwork to my office. He is the best!

Very nice people, quickly helped check my car 🚗

Recently had work done on my car all of the help we received was awesome by the crew and Dale .

They found my dream truck. Customer service both in sales and the service department have been great. Thankyall so much

I have purchased 2 cars from Moates and use them for maintenance and repairs. They are top notch and have excellent customer service!

From the first time I contacted the owner, he and his salesperson were proactive, honest, and communicative throughout. I had one issue with the vehicle that was dealing with the original design and Mr. Moates was always positive he could handle the issue to satisfy my request. There was never any pressure and the experience was great even the paperwork!

The employees are very helpful and extremely nice! Reasonably priced

Jordan found the truck I was looking for and notified me as soon as he had it in. Sale went smooth and the customer care was awesome!! Couldn’t have been happier with our experience.

I highly recommend Moates Auto Xchange! Jordan was awesome and went above and beyond for us. We were at another dealership and called to see what he could do for us. He got us a better deal on a better car, so we drove 2 and a half hours to get it! !We will go there from now on to buy!

We always get great service at Moates Auto Exchange and Jordan McDonald always takes care of us.

We purchased an F150 from Jordan. You don’t feel like you’re dealing with a salesman. He cares about every detail in the process. Plus, he does it all including financing! If you’re looking for a vehicle, go see Jordan McDonald at Moates! We’re glad we did.

Worked with Mitch here and was not disappointed. He didn’t BS me or tried to conceal any information.He also let me come after hours to see a car and then stayed an additional 3 hours after closing to work finance terms on my 2013 Elantra.The car is very clean and they put a lot of miscellaneous service work that I requested before I picked it up a couple days later.I highly recommend this business.

Good honest people. I called them to get a price to fix what I thought was a wheel bearing. After they looked at it it turned out to be the tires were bad. Price to fix it was great. Great people to bring your vehicles to. I trust them And will bring my car back for more work when needed!

Ive had incredible luck with Moates. As an out of state buyer you typically run into questions that most local buyers dont have. Simply because you cannot see the car first hand. Ive always ran into an issue that when I showed up at other places to pick up my nice new car, its never what I expected it to be. Thats not the case with Moates. The staff there has been extremely forth coming and honest when it comes to small things like dings and scratches on a car. This way when I arrive, I know what to expect. My next car will come from here, its a drive but its one that I see as well worth the time. Thanks Moates for an awesome car buying experience!

Helpful and friendly people! Good prices on vehicles too!

These are the friendliest people. We have been auto trading with the Moates family for 10+ years now. They always give us the best deal. I wouldn’t buy from anyone else!

My wife and I purchased a used Tahoe from them. We dealt with Jordan during the purchase. I have purchased several used vehicles that items were given a Band Aid to hide problems and that did not occur here. Overall I feel they were honest and did not try to hide anything from us. I came with a change of clothes and gloves to go through the vehicle myself, instead they let me go through the car on one of their racks. The vehicle checked out as we had discussed. Also, I might add that I feel like Jordan really put in the extra effort to ensure he earned our business. The paperwork and transaction was simple and very straight forward.

Bought a gorgeous low mileage Miata from Jordan and crew. They were very friendly and honest and the vehicle was just as described except for one minor issue. I had been told it had a new battery, but during inspection we discovered that the battery was not new. It was just a mix-up and they were happy to install a new battery while we were finishing up the financial side of the deal. Would have loved to have gotten the car at a bit lower price (who wouldnt?) but this was an exceptional low-mileage one-owner specimen, and they did work with me on the price. Ive shopped Miatas for quite some time and lately Carvana seems to have almost cornered the market on clean low-mileage Miatas and have jacked the prices up really high. But I was able to buy this Miata well below what Carvana would have priced it at, and I feel that I got a good deal considering the current market and the premium condition of this vehicle (and lots of buyers have had very bad experiences with Carvana, so Im glad I didnt have to deal with them). Highly recommend Moates Auto Xchange and would absolutely do business with them again!

How dare you assume that we are ungrateful. My husband gave them more than half for the vehicle. It was NOT at no cost. This is not about the church, who helped us tremendously during hard times. That was pretty low of you. You sold the vehicle as is, I understood what that meant. My husband was warned do not drive it very far. After a week, a main component (the fly wheel and belt), literally fell out of the vehicle while I was driving. I lost all power. I and/or my husband or someone else could have been fatally injured. The reason for what happened was that it was improperly torqued. We would have been back to not having a vehicle. Only the parts that you replaced were new, everything else had to be replaced from factory parts. Hadnt you even done a tune up? The filters were all factory. Like I said, as is, but it should have been thoroughly inspected by a mechanic. Most likely, you only did what was necessary to pass the inspection. Do not assume that because Im female that I dont know anything about cars. I do, I was the owner of a NASCAR in the 80s and raced with the legends. You wanted an edit, this is what happened and your response was shameful.

I bought my wife her 2018 Sonata and got a great deal from Dale and the team. I would and probably will buy again and I live 3 hours away now!

We bought a great car at a great price from an awesome sales person! Thank you Jordan McDonald for an incredible and quick car buying experience.

I love getting my car fixed at Moates! They are excellent! I just love Bryan, Wayne, and Calvin Cole! They are hilarious and everytime I go they give me a wonderful experience. They fix my car right on up. Their customer service is amazing. If I could I would give them 100 stars!!!!

If youre shopping around for a car, check out Moates Auto Xchange. Theyre all really nice people and anxious for you to get the car that fits your needs. Mine was a pleasant transaction and Dale explained and demonstrated some of the functional things about the car. Youll be pleased if you visit them.

Jason was wonderful. Professional and very helpful without being pushy. I feel I got a good quality vehicle at an affordable price. I will be using them again and recommending them to my friends and family.

Went in to get an oil change and the customer service was great. While waiting I had a great conversation with Dale. I give them 5 stars everyone was friendly and I will definitely be back.

Amazing customer service. Had my oil changed with 2 toddlers. They are very fast and gave me so much info about their service shop. Definitely will be back.

Their service department is phenomenal! They do a great job theyre honest, open, and very thorough. I look forward to doing more business with them.

They are very nice and very helpful. I will be sending people down here. I am very happy with everyone there. Thank you so much

Trying to sell a car that is about to break down. Steering was unsafe. One person said it was safe and the other told me no it was not

Ive bought a vehicle and used the service dept many times. Service is great and smiling faces are always there to greet you. Love the home town feel and sweet folks all around.

I recently purchased a Ford Edge from Moates Auto Xchange and it was by far the best buying experience I have ever had!!! The owners are such nice personable people and the sales staff and service department are friendly and professional. I would recommend them to anyone! If you are in the market to buy a vehicle please be sure to check these guys out, you wont be disappointed!

Best service center in the wiregrass area! Very knowledgeable personnel. From changing motors to changing oil, these guys can do it all!

I was told it would be the next day before they could get to my truck to fix an exhaust gasket.. I got a call 1 hour later saying it was done.. very fast, very professional, I am highly satified

They take care of all my automobile needs.

We had the best experience weve ever had at a car dealership. Mitch worked to get us to get a great deal. Service was friendly, prompt, and not pushy.

They ALWAYS take excellent care of me. Good, honest people who keeps my car on the road! Love em all!

Id tell all my friends to shop here . Dales a good person to deal with . ...

This was the first used car I have ever bought. I had a 2011 Ford Edge that was totaled. I loved that car.My brother found this car at Moates.I was able to get a 2013 with only 22,000 miles and even more features than my original car. It was the color red that I wanted. I am old and knew what I wanted to drive. I knew how the technical things worked on this car and I had to have that car. I am usually not this spoiled but I was so happy with my Edge.Mitch Sebastian was wonderful to work with. I got a great price. He even delivered it to me which was so important since my husband has Lewy Body dementia and does not travel well and my brother lives across the state.I will go to Moates Xchange and Mitch for any future car needs I have.

Great service. Not your typical car lot. not too pushy and awesome financing options

GREAT deals on nice vehicles. Sales guys are AWESOME... extremely helpful

The cheapest & good quality front end alignment in town.

The people who work are easy to get a long with, and try to help in any way possible with no hassle.

Went here for repairs on my vehicle. The mechanics were knowledgeable and friendly and gave frequent updates on cost and timeline of how long repairs would take.

These guys are super friendly and have the best prices you can find. Theyll make you feel like the most important customer they have even if you arent.

Great service before, during and AFTER THE SALE. Thanks guys for your help!!!

Love this car auto dealership. Best place to buy a use car.

Love the guys at the shop Wayne and Brian are always the best and get it fixed!

Great service and car care

Always courteous and fast service at a reasonable price.

Absolutely spectacular service.

Jason Park was great. If you are looking for a car he is the man to see

Did a great job at detailing my car.

Great service with a knowledgeable staff for all of your vehicle needs.

No pressure. Professional. Got a good deal.

Nice man that came to help me.

Great customer service and rates.

Awesome repair service center!

Bought a vehicle in March and already had to put in 2 transmissions...Smh

COULDNT ASK FOR A BETTER PLACE!

Outstanding customer service!

Excellent service.

Good deals

Very helpful