My sales person was wonderful and very through with explaining everything on the vehicle and he did all he can to solve the issue with the previous vehicle. Best sales person Mario Lopez

I found a vehicle from this dealership through Auto Trader. The price listed on auto trader was $175,200. It was also listed at this price on Mercedes Benz of Oxnard’s website. When I reached out to inquire about the vehicle, the person who emailed me back said that the listed price is now 305,000 because there is a premium on the vehicle. A $130,000 premium!!! Wow! This unfortunately is the classic bait and switch and it’s unethical advertising and representation. Good luck to all those who choose to do business with these people!

So me and my wife went out car hunting and found this bright orange Corvette at the Mercedes dealership. Are salesman was Mario Lopez... Not the actor. He was super friendly and helpful but more importantly he was not pushy like we experienced at some other dealerships. He made the process enjoyable. Thanks again Mario for your help.

Give them a call! And speak with Dre. Since the moment of getting on the phone with him, he went above and beyond to make sure I was in a car that I wanted, and that was in my price range. I was give such VIP treatment and didn’t feel like I was being scammed, which is usually the feeling I get whenever I walk into a car dealership. I also wasn’t rushed and that really helped me decide what I want to get. They put me in an excellent car that was definitely and upgrade and they also gave me a great appraisal that I really was not expecting. Thank you so much Dre. Give them a call, you won’t be disappointed.

I had such an amazing experience with this dealership. Dre went above and beyond and helped me through every step of the process. He knows how to take care of his costumers and I am very thankful for all his help. If you are looking for a Mercedes check these guys out you won’t be disappointed!

This dealership deserves a negative five stars! Worst experience I’ve ever had with dealing to purchase a vehicle. Sales manager tried to sneak in an extra $3k on price. I will never go to this dealership again! Went to Santa Monica Mercedes and got one heck of a deal. Would not recommend Oxnard Mercedes to anyone. If you go there, good luck

Make sure you ask for Erika 💯% she isthe best.Erika is great at getting you the lowest possible price.She made the purchase process easy and fast.One of the best car buying experiences in my life and I have bought countless cars.Thank you and we will be back. 😊💯

Very poor customer service and act like recalls are the fault of the customer. Terrible shop and would not recommend to anybody to go here.

I saw an Ad online for a carI called them and made them an offer and their respond was : sure, come on overAnd when we got to the place and try to start the process, they told me that they dont honor the offerI was told by Manager ( Reza) : the sales rep doesnt know anything and also I was told that price is Firm and they wont even drop a dollarThey use the online marketing to take the customers inOnce youre there, everything changesDont trust their online marketingI dove over an hour and wasted my time.I dont recommend them to anyoneTerrible customer service from the Manager.you guys wasted my time and were dishonest and unprofessional.You guys lost a cash Buyer, the only resolution here really is to train your crew not to lie to people trying to sell a car.

I access their parts dept for my 87 300TD so I only speak for that dept: they are very helpful with printing out schematics for me and any other information I need, even discounts when appropriately needed

Went for a service on my GLC 300. Two employees on the service department, one attending a couple and the other two didnt even try hard to reach out. This guys make you feel like they doing me a favor, worst costumer interaction.

Save yourself time and effort. Sales person in the commercial side was not helpful, not responsive, and arrogant. I can only imagine it comes from the top down. Internet has changed the shopping experience and it appears they are not willing to change with the times. However, customer service skills has nothing to do with the internet. Some have it... and some just dont. This place does NOT!

I ordered a sprinter from Jerry Dallaire. Im particular about my cars and I almost always pre order them to get all the options that I want. On the day that van arrived at the dealership (six months after my order) I was informed that they were going to charge me a 10k premium over the MSRP. This was after I had specifically asked about the price much earlier and all I got in response was a email with the build sheet with MSRP on it. They also wanted me to pay for a $800 dealer ad on paint protection product that they had applied without my asking. These guys are as sleazy as they come and very un professional.

I unfortunately purchased a mercedes benz from this dealership. There was two small dents which Stephen Dunkle and the sales person Landon Stern stated they will correct. When i picked up the car i purchased the dents were even more apparent. The job looked horrible and extremely unprofessional. The ?? general manager Homayoun Keshavarzi was extremely rude and unapologetic. I am very surprised he is a manager at a Merdeces Dealership or that this is even a Mercedes dearlership because it lacks all standards of the name Mercedes Benz Dealer. I have purchased numerous cars from mercedes benz dealers and worked with many sales agents but I never had a such bad experience. Do NOT trust this dealership.Follow up- a lady names Carmela Moran was contacted and stated She represents the Geico family, and the customer service manager for Greico family, provided zero help and before hanging up the phone. Do not trust anyone with this dealership. They should never be trusted with the Mercedes brand name. At this point i have to contact the insurance representative for this dealership!

My husband and I had the pleasure of purchasing our new GLE from Mercedes of Oxnard on Thursday. Our salesman Mario Lopez, was fantastic he made the processes as quick and easy as possible. Mario made sure to answer all of our questions and even followed up with us afterwards. We were very pleased with our experience as a whole and will definitely be back to visit Mario the next time we are in the market for a new Mercedes

Great service! They know how to take good care of their customers. Ask for Andy in sales, hes the man!

Ask for Nicholas !!! . I really appreciate the professionalism he provided with my purchase of my AMG GT . From Houston Texas . He really made this transaction smooth from signing docs to shippers picking up my vehicle. Thank you again Nicholas!

My wife made an online appointment through the Oxnard MB site, and when we took her car in for her appointment, a service rep said that our appointment wasnt in their system. We showed an email confirmation of the appointment, but they still insisted that they couldnt find the appointment. Called MBrace and they mentioned to check the site where we made the appointment to make sure it wasnt from the Mercedes website itself. We confirmed it was from the actual MB Oxnard website that the appointment was made. How can a luxury car dealership have missing appointment from their own website?? Made appointments on Toyotas and Lexus website with NO issues at all!! This Mercedes dealership doesnt have good customer relations according to the reviews.And with todays experience, I DO NOT RECOMMEND this dealership in Oxnard at ALL!!

My family and I had a horrible experience in this dealership and I do not recommend it to anyone. Unfortunately, their employees actions is causing this business to loose potential customers and money. We went there with cash and credit approval in hand to purchase a vehicle. We were lied to and treated extremely poorly. The pre-owned sales manager, Barry Riudn is extremely arrogant, acting as if he owned the place and somehow doing us a favor. The situation we encountered in this dealership was very upsetting and serious, I cannot share details of it because of the severity of it.

Not friendly when I asked about the new hybrid they we any now.

Mario Lopez was great help super fast and effective smooth sail away for my family and I would absolutely recommend!! Very Friendly

WORST SHOPPING EXPERIENCE EVER!!! I AM AN EXPERIENCED LUXURY CAR BUYER/OWNER AND HAVE NEVER SEEN A MORE UNPROFESSIONAL & DISHONEST SALES ORGANIZATION. AVOID THIS DEALER AT ALL COST. THEY ASK FOR $20K MARK UP ON A CAR, BUT DONT POST THAT ON THE VEHICLE IN THE SHOWROOM OR ON THEIR WEBSITE. TOTAL WASTE OF TIME. THESE GUYS SHOULD BE RUN OUT OF TOWN A.S.A.P.

Greatest staff ever!

Bought a Certified Pre-Owned C300 Coup. Salesman told me it had Apple Carplay. It does not. He then said they had an accessory in Parts Dept that could add it (Parts dept was closed, it was Sunday). He said he would contact me Monday.The Finance manager told me There is a Disc they add....Now it is Thursday - Still no resolution. There is No Part, There is No Disc . I have had multiple promises of call backs that do not materialize.MB Oxnards website says Grieco Automotive Group is a family business thats dedicated to 100% customer satisfaction Really?!!I am not asking for anything for free, I just want it sorting out. There are after market products available that add this functionality, they could easily get one of these and fit it.But I cant even get a phonecall back.I will let you make your own mind up whether you want to shop here.

Brought my fiances car in for B1 Service. They recommended changing the spark plugs which I initially agreed to. I called back to the garage 30 minutes later to cancel the spark plugs because they wanted to charge me $610 to change spark plugs and I found another MB certified garage that would do it for $250. I called back and left 2 separate voice mails asking to cancel the service - i called several other times and they never answered the phone. They never called me back and supposedly never heard the messages which I believe is a lie. I voiced my frustration to a manager who said they would match the written quote of $250. Once I provided it they changed their mind and offered me a $100 gift card instead. I declined as I will never return to this dishonest establishment. There are so many other service repair shops that are better and 70% cheaper and honest. This place just takes your money and recommends services to get their commission. Stay away.

No better place to buy a Mercedes. Excellent customer service and the friendliest of people!

Recently, leased my vehicle a few months ago. I did not like the customer service the financer was handling our paper. It was my second time leasing another vehicle & he was super rude to me & I felt that he was bias that we choose to come here and lease a vehicle due to our credit score? Let me tell you we have 700+ range credit score. Forgot his name, anyways, his still currently working there and I did not enjoy my experience here whatsoever!

Wanted to look at a Mercedes SUV- liked the car but it was the only dealership that no one had masks on. When I asked my sales rep why he didn’t have one on he said it was uncomfortable. We went elsewhere.

This review is long overdue...Great experience purchasing my 2018 Sprinter van last July. This was my first time buying a car from a dealership and I wasnt sure what to expect. I visited other Benz dealerships but once the salesmen knew I was interested in a Sprinter van, they werent too interested in helping out.I eventually went to the Oxnard dealership and was allowed to test drive a van the same day. Jerry (salesman) gave me his card and told me to think it over, no pressure. We set up a meeting the very next day, worked out a deal, and got all the paperwork done within a few hours. A few months later when a DMV registration fee issue came up, Mike, the finance manager (I think), got everything cleared up and sent me a check to cover the registration fees. I was very impressed with both Jerry and Mikes professionalism and efficiency. 5 stars and would definitely come back to purchase another Benz!

I agree with other recent reviews. I also visited this dealership, nobody was wearing face mask, manager was rude, had unpleasant and unprofessional experience.I don’t recommend this dealership. I don’t know, how this dealership got high ratings. It must be fake reviews and ratings.Please don’t trust these guys. I am glad and feeling luck that didn’t do deal with these guys.>>> Dont reply like you are not aware about it. People are writing No employees are following CDC guidelines (without face mask). Sales manager and sales guys are rude. No way, you can get business. You are pissing off your customers.

Worst service experience of my life...swindlers.. Gave me one price for service on the phone when i arrived they charged me an extra $200. Horrible and rude customer service. Will never go back again. THIEVES & LIARS.

I was a vendor here at this Mercedes store and this rating is exactly how everybody is saying on here about how they conduct themselves and really not caring if they screw someone over, they’re rude they don’t care about the community and they don’t respond at ALL . I was a vendor for about six months and this dealership called us in because they heard about our work (in buisness for 24 yrs) and wenever had any problems with any cars thatwe did for them of dent work until the last week we were there. That being said the last week that we were there we did 4 vehicles they were turned into the manager he signed off that they looked great I even have a text message saying that from him as well, well three days after we finished the vehicles the manager called us stating there was issues? So we are a mobile service we told him that we could not be down there till 2 days after because we where about 30 to 40 mile away. Well we actually went the following day and the manager said he sent all 4 vehicles out to get repaired? These vehicles had been done by two other companies before we got it in our hands which we knew and decided that there was not going to be any problems with the work. We asked if we could go see it at the other shops they said no we believe that the vehicles got sold and they just didn’t want to pay us, we told The manager that we would give them a price break on the ticket, we sent our invoices in and as of six months today we still have not gotten paid close to $2000 and we have tried numerous times to contact Greico management on east coast and the owner and head of used cars operations on their East Coast with no call no emails returned. Exactly like how all of these reviews must be fake because me and my company have seen exactly what the one star reviews have been saying and for a Mercedes dealership they should hold their standards highly especially how they conduct themselves to a higher manner instead of like a used car lot on a corner somewhere because that’s how they act!! So next I will probably get an automated reply saying sorry about my experience but all it is is an automatic reply and that’s it buyers be aware because if they do this to their vendors or their employees they will definitely do it to the community trying to buy vehicles!! I guess we will take our loss and if Managment would like to see my proof I would be more than happy to show the community and management my signed tickets and text messages and pictures of the vehicle and once I do that there will be six months of service fees for the checks you guys owe for me showing you all again !

The best dealership to buy your Mercedes from. Andrew was great and the managers are amazing. 10/10 recommend. Best deal around. Love my new benz ❤️

Roy was awesome to work with and stayed in constant communication. This was one of the easiest car buying opportunities Ive ever had! I would recommend Roy to anyone who wants no hassle an easy shopping experience. Thank you Roy and MB of Oxnard!

I had my vehicle towed to this dealership after it completely stalled on me while driving in the rain. Upon arrival to the dealership they mentioned it would take a couple days to give me an update on my vehicle due to inspection time, etc. I was contacted the day after and I was told that my vehicle would not be covered under warranty and I was advised to seek other alternatives.This is a 2019 E450 Mercedes Benz with only 6,000 miles and Ive only had this vehicle for 6 months. I asked to speak to the Mercedes Benz service supervisor and he insisted that the vehicle had water damage that Mercedes Benz warranty would not cover. Yes, I was driving in the rain but never did I purposely put my vehicle or myself in a risk of danger/malfunction. There was no outside influence that intentionally damaged my vehicle. Yes, it was raining and I was driving my routine drive home when my vehicle completely stalled on me. I felt dismissed when speaking to personnel at Mercedes of Oxnard and I did not feel assisted at all. By far the worst experience of my life. Theres a reason why people pay so much money for these vehicles, for the peace of mind and for the luxury that comes with these type of vehicles. I fell in love with my Mercedes and the brand itself, but I do not feel supported nor alleviated.

I bought a 1 year old 8,000 mile Chevy Express from Mercedes-Benz of Oxnard only to find when I got it home that it had been poorly repainted in several areas, with obvious masking lines and paint over-spray onto plastic trim pieces. I was extremely disappointed that they would sell a car like this. It had a clean CarFax report and they made no mention to me that it had been repainted. I expected better from a Mercedes dealer. When I brought it back to them to discuss the issue the sales rep I spoke to was extremely dismissive and simply said Yeah that can happen and didnt even offer to look at the vehicle or offer any help of any kind. Dont buy a used car from Mercedes-Benz of Oxnard! They sell 2nd rate cars!

My experience with the Mercedes dealer or Oxnard was jaw dropping incredible! I want to thank Bryan lightsey for his 5 star service. I couldn’t find the dealer on my way there and he stayed on the phone guiding Me all the way to the dealer. I though that was very sweet of him. I went to the dealer to buy my first car. I’m young and a first time buyer. Bryan helped me get the best deal! I left that same day with my car! I strongly recommend you go see him.

Worst service experience every. Made an appointment then when I showed up they tried to charge me an extra $300 for the same service. Service staff was rude. Will never go back there again.

We had a great experience with Mercedes Benz of Oxnard. We talked with Tracy over the phone many times. Because she was so helpful in answering all our questions and even sending us emails, we decided to drive over 80 miles to the dealership. We were not disappointed; the dealership was impressive. We met Tracy and she was polite and not pushy at all. Heather in finance was cheerful which made the overall experience even better. We purchased a car after feeling well informed and satisfied with our choice. I highly recommend Mercedes Benz of Oxnard and thumbs up on their sales and support team.

Had a very pleasant experience with MB of Oxnard. It was nice to walk in, get a test drive, have all of your questions answered, and no pressure to buy/lease on the spot. Particularly, Edward H did an incredible job! He was very informative of the vehicle and gracious through the whole process. We visited over 4 weeks ago. And after the first visit, came back two weeks later and leased the SUV that we looked at from the start and really really enjoyed. Thanks Edward for your assistance all the way through!

I had a great experience. I went in with no intentions of buying a car. I was planning at the end of 2019. But when you’re not searching you end up with something better than you expect. I ended up buying my first car all by myself. Dre was my sales person who did an excellent job in providing professional, great and fast service. I highly recommend Dre if you are in search of a car.

Impressed would be the wrong word. I have purchased over 20 new vehicles from as many dealers. My sales person Tracy, and the team at Mercedes-Benz in Oxnard truly was the most professional car buying experience Ive ever had. I found the vehicle that I was looking for online, a 4x4 Sprinter. That vehicle is in super high demand. The color and package is hard to find, yet they reserved it with only $250 and held it for almost a week while I sorted out my logistics issues(I live 150 miles away). Upon arrival it was fueled washed and ready to go! In addition to that, the finance department at Mercedes-Benz got me a great interest rate (1%) with far less out-of-pocket than I was expecting... they even worked in an upside down trade! I cant say enough. If you are reading these reviews for the sake of deciding with whom you will do business... put down the dumb mouse, go get in your car, and go talk to Tracy at Mercedes-Benz of Oxnard, you will be thrilled you did.Josh Richards

Phil was great.Santa Barbara Wine Country Tours will always go back. Got a sweet new Mercedes Sprinter Van for our luxury tours.Easy to work with, no pressure, made me feel like I was getting a good deal.He was able to meet my last minute deal at the end of the year for a Mercedes Sprinter van. Simple as 3 emails and a short trip to the dealers. G

I needed a new key fob for my Sprinter so I went to Mercedes-Benz of Oxnard. Barry, the Assistant Service Manager, was very helpful with getting the key programmed as well as he noted there were two recalls on my vehicle. He was then able to have the Sprinter fixed at that time. I also appreciated the service team taking a look over my vehicle and letting me know what would need servicing in the future. The price for a new key fob and programming was expensive but based on my research that seemed standard across dealerships.

Mercedes Benz of Oxnard is hands down one of the best Mercedes dealerships in California. I contacted the dealership about leasing a Mercedes in the morning and by the afternoon I was driving my car. Edward was the associate that helped me out, and I can say he is one of the best sales associates I have ever come across (I have been leasing my car from Mercedes for 6 years). He was honest, caring, and overall understanding of what I needed and went above and beyond to get it. Overall, I highly recommend this dealership. Thank you for everything Mercedes Benz of Oxnard!

Not sure how they sleep at night. I was grieving the loss of my step mom and dad and realizing my mom is all I have left I wanted to buy her a Mercedes as a gift. I was getting over the flu as well so probably not the best time to be making financial decisions, but I was flying home in a couple of days. Roy was our salesman, whom we discussed all the features we wanted. He said he found a match in No CA and would deliver the car to my moms home when it arrived. So we did the paperwork as well as traded in my moms car. I thought I was buying a $54,000 C300 and really he was selling me a $43,000 C300. When we realized the car had nothing we asked for I wound up playing several weeks of phone tag, I even tried reaching out to Andy Kobeissi the GM, he wouldnt acknowledge emails or phone calls. We finally found the window sticker in the glove box crumbled up and the price of the vehicle was ripped off. They will not unwind the car to allow me to purchase the car I really thought I was buying and are holding me hostage to a vehicle they thought I should have and not the vehicle I thought I was buying. Beware of these scam artist who have the nerve to say youre part of their family!!

Best auto purchasing experience I have ever had. No pressure. Had the exact Mercedes I was looking for. Was in and out driving my new car in under 2 hours!Andy was professional and knew exactly what I wanted and how much I wanted to pay, and he made it happen! Overall a fantastic experience and would highly recommend MB Oxnard!

I highly recommend Mercedes of Oxnard. They really understand what customer service means. Even 2 years after I leased my Mercedes they continued to assist me whenever I needed them! Thank you Andy and Tracy for such great service! And my little chihuahua, Juliette is welcomed with lots of smiles!

Thank you so much Mercedes of Oxnard! Hands down the best dealership. They were so helpful the two days we were there trying to make all the numbers work! They were all so patient and so sincere. Anabel and Eder were absolutely amazing! They worked so hard to make sure we left with my dads dream car (and theirs too)! I will definitely be back soon to purchase my E400 coupe!Thank you guys!

John in the service department was great! Very polite and easy to work with. I truly loved the fact that he wasnt pushy when making recommendations for my car. Thats something that I look for in service and dealerships. I dont like pushy. I appreciated his professionalism. Thank you John.

Phil (van/commercial sales) is great. He is quite knowledgeable about sprinter vans as well as all types of upfitting and conversion. He was very helpful and made the purchase a straightforward process. They had quite a good selection of vans on the lot as well as being willing to work to find one if needed. (Ultimately one of the crew vans on the lot was just what I was looking for) Finance was also painless to deal with making the whole experience simple to get through. I can certainly recommend MB of Oxnard.

Hunting for a great car is time consuming plus meeting a not-so-friendly sales people are bad news.Having drove to Mercedes Benz Oxnard, I actually had a good experience and erased all the negative thinking about car trading. Andrew and the staffs were so helpful in dealing with my offer since I traded my car and got the best deal.I strongly recommend you guys to my family and friends.This is not my first and the last.We will see you next time.

Always Appreciate the Great Service Ive gotten from Mercedes-Benz Everyone is always Pleasant, Helpful. John Berka WasGreat he explained everything that was beingdone to my Car and made sure I got a car to go back to work while my Car was being serviced. Called me when my Car was done.It was washed and Beautiful!! Simply the Best👍☺Thanks Lydia Carlo

I highly recommend Mercedes-Benz of Oxnard, there’s staff were all wonderful and pleasant to talk to… I went to take my car to get his it’s one year service and I was greeted by all the staff members at the service department, especially Barry Taylor the manager, he explained everything to me about my car and when it would be ready. He also offered me a ride home and one of the shuttles or a loaner car, so that I don’t have to miss any work, I use the loaner car which was also a new beautiful Mercedes like mine and I was able to use it Until the end of the day. I am very happy for the service they’ve always given me. And highly recommend them.

I had a great experience with Mercedes Oxnard.I pretty much knew what I wanted and drove 60 miles to this dealership after some phone calls and e-mails. The paperwork was a breeze with finance.Phil, my knowledgeable salesperson was awesome the whole way through, amazing service throughout the whole process.Thank you to Phil and his team.I will send friends and family your way👍

This my first Mercedes and Mercedes-Benz of Oxnard was professional from start to finish - a real joy! A life long Toyota owner of 32 years this was my first departure from that brand (really, 32 years!) and I know MB was the perfect make, I found that Oxnard was the perfect dealer to buy from.Oxnard’s website was easy and intuitive, a real blessing, as it enabled me to drill down to the right car. My car buying experience was positive before I ever stepped onto the lot. When I arrived at the dealer Alfredo Deleon greeted us and it kept getting better. Unlike other car sales experiences Alfredo was patient - most are not. He was knowledgeable about the car I was interested in (2014 E350 Sedan CPO) and took time to understand my requirements ensuring my needs were met. They were, 100%. The negotiation, financing and sale all went smoothly and I appreciated that Barry Taylor stayed after to ensure we got all the details covered before I took my 350 home that night. In talking with Barry I found that he’s a neighbor and lives just half a mile from where I do.The brand speaks for itself and clearly it draws the automotive professionals to back it.One Very Satisfied Customer,Chris

Great service! They really take care of customer service to the extent of going out of their way to call and determine what they could do to make the service there even better.Buy a MercedesJose from service is Wonderful going above and beyond his job duties to ensure a quality of service.

The staff at Mercedes-Benz of Oxnard were outstanding with helping me decide if the car I was interested was best for me. They were very informative and understanding of the concerns I listed. Best car dealers ever! Highly recommended.

As soon as I arrived at the dealership for service on my E350, I was greeted by very helpful and courteous staff. The service representative discussed the necessary service and service options. He was very thorough and even advised me on some specials that would save me money. This worked out better for me in terms of overall service and cost savings. In addition, the service representative had the loaner car there waiting for me and there were no delays getting the paperwork done. I really appreciate the service team at this dealership. I don’t feel like I am getting the run-around when I go there to get service done. I would definitely refer family and friends to this dealership.

We purchased our Sprinter Van through Phil Rush at Mercedes Benz of Oxnard. Maybe the smoothest and satisfying car buying experience for us. Phil was there through the entire buying process discussing options and making us comfortable. Great finance department as well. Honest and sold us only what we needed.Thank you again!

No longer Autonation dealership. My lease finished this month and returned the car in perfect condition after a few weeks received a statement saying that the tires needed to be replaced over $1500 charge ridiculous. I talked to the General Manager very disrespectful and rude.He didnt bother to assist only way he said he couldve helped was if I had leased another car. I purchased a warranty for wear and tear but since it is not Autonation any longer nothing he could do. This guy was talking over me and actually insulting me over the phone.

After visiting a half dozen other MB dealerships, I was prepared to be treated like a second class citizen by the Oxnard MB but was more than pleasantly surprised when Andi walked up. He was extremely friendly, asked what we were looking for and at what price...then proceeded to talk me down from there. Long story short, he closed the deal that day (which is his goal) at a price that made us very happy. I wish they had more electric cars to choose from but if youre going to buy an MB, this is the place to do it. Full staff was very helpful and very different from every other MB dealership we visited. Highly recommend.

I cant emphasize enough how patient and knowledgeable Phil Rush was when selecting and purchasing a Sprinter Van. Anyone searching for the right Sprinter in Southern California needs to talk to Phil, since he was honest, knowledgeable, and flexible on price. I have nothing but positive things to say about MB of Oxnard. My Sprinter purchase had absolutely no pressure elements to the sale.

Hands down the best new car buying experience weve ever had. Not only were we treated respectfully by the entire staff but the experience was hassle free. There was no complicated negotiation, no obvious ruse to stick us with higher payments. They simply asked us what we wanted and made it happen. Five star without a doubt. And to top it all off our 2016 GLA250 is a spectacular top quality automobile!

I am never disappointed by the level of service I receive at a Mercedes Dealership. Mercedes to me is synonymous with value, consistency, and manners! Yes, manners. It is always a treat to interact with employees who have clearly been taught the value of polite and respectful language. The Oxnard dealership was a pleasure to work with, I was kept up to date on progress on my repair, and everything went seamlessly.

Really great. Identified car we wanted on line. Called the dealership and they made everything happen without having to come to Oxnard. All the paperwork was done on line. The best part they even delivered the car all the way from Oxnard to Orange County.Tracy Obermeir was great!!! Made the whole experience a pleasure. We negotiated the price over the phone as they matched another dealers price. I normally do not enjoy the whole car buying experience. This purchase was made so easy by Mercedes Benz if Oxnard that I would highly recommend them. I have bought several Mercedes from different dealerships in Orange County over the years. The service I received from Oxnard out did all of them.

I worked with Philip Rush. He was diligent in answering literally dozens of questions, straightforward to negotiate with, and has Ben solid on post-sales follow-up. The purchase itself was efficient and relatively bass free. From my research, these guys have perhaps the best selection of Sprinter Vans in the USA.

I never thought I would say that a vehicle buying experience was an entirely pleasant one, but thats exactly what I would say about my recent experience purchasing my Sprinter. Phil Rush is extremely knowledgeable, many years of experience with these vehicles, yet at the same time very low key. He answered all of my questions and provided great referrals for conversion of this 4x4 van to a sick adventure RV. Experience with Barry Taylor in financing is also excellent, trust inspiring, exceedingly amiable. It was pretty apparent to me that the crew at MB Oxnard take a lot of pride in their work and the service they provide.

Ultimately I ended up with the van I was looking for .I dealt with the sales managers directly. They acted as if they could have cared less if I bought something or not . The two sales people they introduced to me to help the process were absolutely the most uneducated about the product I was buying it was pathetic. I called after my purchase to talk with the “concierge” Who was supposed to be the most knowledgeable, it was the receptionist looking up stuff on you tube . Far from world class service. Just being honest .I have had many cars over the years, and the most recent purchase I was treated far better, and there staff was very helpful and knowledgeable. They actually sent someone to my house that was very educated about the car I bought, and they went over everything I wanted them to go over .I really did not want to write this review because I feel it’s important to be honest, which I am . The problem is I received and email every day asking me about my experience. Well here it is, and this review was not intended to be disrespectful for the service I got . Just not what I am used to .

Great experience purchasing a Sprinter! Large inventory and the Sales Manager Phil was extremely knowledgeable and accommodating. Highly recommended and will return for future purchases. Worth traveling from Phoenix to do business!

Their service team is amazing. They were really helpful and gave me a break down of what was needed right away and what I could get fixed in the next months. I truly feel like they were caring about my car and safety as oppose to other places where they just want the sales

I have been a Mercedes owner for 8 years The best customer service I experienced. Edward and Diandra was awesome. Helpful friendly and got me the exact car I wanted at the price I can afford. Edward worked hard to get me the deal. Thank you...

Love these guys, Tracy tracked down the car I wanted shipped it to oxnard and it was just what I wanted, she even went over the car fax and analyzed it to make sure it was a good fit for my family. It went pretty smooth. Service dept helped me as well. Jay is awesome and so is angel. Thank you so much!!! Will def be buying another one from them!!!Love them.

My Sales guy, Phil Rush, is to be commended for always promptly returning phone calls and texts or emails. Beyond that he exhibited good technical competency and was willing to work with me on price in a reasonable fashion. The finance guy there, Barry, was also very easy to work with and had a good sense of humor. In the meantime, a couple of minor issues have popped up with my purchase and it appears that the dealer is willing to work with me on solving those.

They are very accommodating when you spend your money. However, customer service in my experience was poor. The vehicle I purchased had to be returned because the inspection was not done before they sold it to me. When I took it back for repair, the car stayed in the shop with out repair for at least two weeks. I was never offered a rent a car they did not even seen to care when I asked about it. As the other person below wrote in their review, I totally agree with them. If you want great service do not go to this dealership. Thousand Oaks Mercedes dealership is the place to go. When you provide poor service, this is the kind of review you receive.

I felt valued as a customer and had a wonderful experience buying my new Smart. Jeff Pierson is great salesman and Heather Bull in financing could not have been nicer even though I had my own financing. Love my Smart, a blast to drive. The fit and finish of this car better than many more expensive cars.

The Service team, especially Javier were excellent. They were extremely helpful, thoughtful, patient, thorough, caring and simply good people. They took care of all my concerns with professionalism. Highly recommend them for all your service needs.

Very pleased with my experience at Mercedes Benz in Oxnard. The service staff was cordial and efficient. Made a special effort to speed up the service to reduce my waiting time.I drive the extra miles from Santa Barbara to Oxnard just because I appreciate the good service.

It was such a pleasure working with Phil Rush, the Sprinter Brand Manager at Mercedes-Benz of Oxnard, for the purchase of our Sprinter van. He was super helpful and efficient when going over all the vans features. He has a wealth of knowledge with Sprinter vans, especially for conversions. He gave us many tips and resources for building our our first camper van. If you plan to purchase a Sprinter van for a conversion, I highly recommend that you talk to Phil.

There awesome Andrew was awesome he was helping me learn the car and he did not care for my age of 19 he acted like I was in my 40s he took me seriously and was willing to help me Finance

The car was promised and delivered on time. It was clean and shiny- As always, John Berka did a fine job ensuring my car is as good to look at and everything is working the way it should be.Also, the new service department is great, as well as the drinks and fruits. at the waiting area is a welcome new addition to customers waiting on their car.Orlando Santos

I highly recommend Phil Rush and MB of Oxnard. I had researched my MB Sprinter purchase for several months and still had a number of questions regarding options and availability. Phil brought his experience and knowledge as a Sprinter upfitter along with a sincere commitment to make sure I got exactly what I wanted and needed in my vehicle. Throughout the process he was responsive and went the extra mile to keep me informed. Phil is the man! And thanks to the folks at MB of Oxnard.

I have nothing but wonderful things to say about the team here .My experience actually began at another Mercedes location ; I was quoted prices that I thought were a bit excessive . A friend of mind who had come to this dealership told me to give Edward a call. So I did and boy it was clearly the better choice .I sent him what the other dealership quoted and he laughed at it . In a matter of hours, Edward and Edar cane up with a plan to find me the vehicle I love at the price I loved all before I even came to the dealership . When I arrived the car was parked out front washed and ready for me to take home .I test drove the car and that was all she wrote . This is my first Mercedes and will definitely be returning to this location in the future.Thank you so much !!!

Bought a car from this dealership and they messed up the oil change, causing the car to have an oil leak. A 2019 vehicle with only 20k miles on it. Very disappointed.Follow-up. Someone contacted me and they gave me a voucher for free service for the next time. I am thankful that they reached out and will try them again. Of note, the sales people were nice.

Edward completely went above and beyond to find me a car that I LOVED! I have never been more satisfied when visiting a dealership. He made sure that everything was perfect and I walked out with an amazing brand new CLA! Everyone at Mercedes-Benz of Oxnard went out of their way to make sure the whole buying experience was easy and wonderful! I would definitely recommend this Mercedes-Benz dealership and make sure you speak to Edward!

Wonderful service! Thank you, service team, for being on time and so courteous. Mr. Barry Taylor is attentive, efficient and a great conversationalist! I was grateful to have so many unfamiliar things explained so well. Thank you.

Had a great experience with Phil Rush concerning Sprinter vans. He is extremely knowledgeable about the vans and conversions. He has lots of vans in stock and more in the pipeline. If you are interested in a Sprinter van go see Phil.

Thank you for the amazing service. Been a long time Lexus owner and due to their amazing service departments I was hesitant when switching over to Mercedes. However Javier changed my perspective on that. Thanks Javier for the excellent service, attention to detail, and professionalism. He kept me informed throughout my service process even though things got delayed.He made sure every concern I had with my vehicle were addressed.

Buying a car from Mercedes of Oxnard was an extremely enjoyable experience. Steven and Phil took excellent care of me from the moment I walked into the store to days after I had bought my new car. They are still taking care of me till this day and ensuring I am satisfied with my new vehicle. Highly recommend this dealership! They are extremely friendly, knowledgable, and not too pushy but also not too slow.

Met really nice folks here. Our process of buying the GLC was quick and hassle free. Alan did a good job sharing all the relevant details.I would however suggest them to start showing the build up of the cars online so that there is no confusion if we are unable to find the car in the inventory.

I was very pleased when I took my 300 Mercedes in for service B, I waited for it in the lounge area and had a nice cold drink & watched TV, they seem to have checked Everything out on the car,serviced it very well before you know it time pass fast and my car was done. Barry was very helpful. D. Gregory

I took my Sprinter Roadtrek in for service and John at MB Oxnard told me I was early for a service and could hold off for another 11000 miles. He did solve another issue I took it in for and my overall experience with MB Oxnard was excellent. My vehicle was ready when promised and since this is a new vehicle I look forward to a good relationship with them to have my warranty work done.

Phil at Mercedes Benz of Oxnard is the best person to buy your Sprinter Van from. He was so great. Hes an expert in his field, was really helpful in answering our questions. He helped us find the right van within our budget. He didnt put any pressure on us to buy, he really let us make the choice based on our needs.

Very professional, accommodating and efficient process can be my way to describe the service I was given by the team at Mercedes Benz in Oxnard. Tracy and Mike were a pleasure to deal with, while the management enabled them to make my experience a happy one. I would recommend anyone to check this dealership first when buying a quality car.

I have a transportation And service business and was completely impressed with Phil Russ knowledge of this Sprinter I bought myself and the company before Christmas.And when you buy a vehicle you not only deal with the sales person but the entire staff including managers and finance and everybody was very professional and a pleasure to work with.This is my first Mercedes and I am certainly looking forward to the travel Im going to have in it

I took in my Smart Car for an AC issue they took the car In and had it fixed the same day WOW!. this was the best customer service at the service department by Javier I highly recommend him for any service your cars might need will definitely will be returning here for any service my cars might need! Thank you Javier once again!

Could not be more pleased with Jerrys assistance finding the perfect Sprinter van!

Great customer service! I specifically worked with Steven Martin in purchasing my new Sprinter van. From the moment I walked on the lot 2 weeks ago, I didnt feel sales pressure like I usually do on other lots. Everyone was genuine and really cared about what I needed vs pushing the more expensive vehicles on me. The whole experience was great. Thank you Steven and Phil.

Be careful when purchasing a used car here. I had my Veloster looked at in the week after purchasing and found that there was damage to the skid plate, wheel well and carriage near the front bumper. Hyundai quoted $1500 to complete the repairs.Tracy told me that the car had been to Hyundai and had received a clean bill of health yet the General Manager told me the car had never been to Hyundai and they were completely unaware of the problem.They were not willing to take responsibility for the repairs as by the time I heard back from them, I had technically passed the evaluation period. Be warned that they may not disclose all problems with their vehicles and may not be accommodating or responsive after the sale.

Very knowledgeable team I have ever seen. They will guide you to get the best vehicle of your choice, they will follow up after your purchase to make sure your car is running as it should, this is one of a kind dealership and I would go again and highly recommend it. Kudos to Mr. Phil for walking me through the purchasing process and teaching me how to operate my new Mercedes! This dealership and its entire team is simply a 2 thumbs up!!