Erin, the owner is super nice and welcoming. I had an appointment with Sara, and at first some difficulties arose due to the unfamiliarity with my short lashes, but she was super quick to arrange another appointment just so I would feel happy with my end results. She was very nice, and cared about each clients’ experiences and lashes. My lashes came out great. She understood what I wanted and succeeded in the end. I already have my weekly fill appointment set up, I will definitely go back! The service was fast, the people were professional, yet caring, and the place was beautiful and clean! As a college student, I’ve been looking for a good lash spa in Oswego, and other places don’t compare with prices and services. Try Sonabella before anywhere else, you won’t be disappointed!