We worked with Chris and honestly he went above and beyond our expectations and made sure that we were in a position to feel comfortable and happy with our purchase. Chris listened, was engaging, and made sure that we came first. Chris worked with us when we were feeling a little uneasy about the lease and reworked the purchase to buy it out right.

SUV repaired after a different garage tried and failed. Very pleased with the results and quick service. It was also cleaned when I picked it up. The repair cost was very fair. I will be going back for any future repair needs. Highly recommend.

Surprised to see a woman that has knowledge and puts that to get the job done. Great job! as far as the question about purchasing a new car from Nissan, Im hoping this is my final car its not that i wouldnt purchase a car if I was younger....

Got me in right away for my recall without an appointment! Which was very appreciated.

Communication was lacking. Called 5 minutes AFTER closing to tell me the car was done (after dropping it off 5 hours earlier for tires and an oil change). The overall service was quite good though... way cleaner than I brought it in. Tires are great, inspection was helpful.

The Service Manager that took care of me was exceptionally kind, knowledgeable, and listened to my request.

The situation was still handled greatly by the team. From Brent who sold me the car, to Lindsey & Shillong, totally made me feel heard and made it clear with warranty about yo expire they would fix whatever was wrong with no cost to me. Brent is getting me a 2nd keyless fob free. On the way to making me a Bergstrom customer for life! Oh yea, and the Maxima is SOOO fun to drive.

Brian and Andrew at Nissan in Oshkosh, WI not only got me into a brand new vehicle which I thought was impossible, I got something I never thought I could have. They made the experience the best car buying process Ive ever had. They know their stuff and I got an amazing deal!

Had oil changed and tires rotated. I used the shuttle service, which was great. My car was done when promised.

A huge thanks goes out to the service team. I was traveling and had issues with my truck called them and they were able to get me in the same day and look at my truck. They found the problem and had the past but did not have enough time that day to get the part in. They supplied me with a loaner car for the day and had my truck done by 9:30 the next day. If you have ever broken down when you were traveling you know only a day delay is huge. Hats off to Lindsay and the mechanic that worked on my truck thanks for getting me up and running and back on the road. When I purchase my next Nissan I will be contacting Bergstrom.

I just wanted to say that the tall slender gentleman that always checks me in does an amazing job!He is always very kind, courtesy, helpful and a good listener. He takes the time to understand what’s going on and always helps me to get out of there ASAP.

They have a stage 2 charge station if you need it in an emergency ...or perhaps they may allow you to use it if you call ahead ...2 minutes walking distance to the outlet shopping mall. Perhaps use is not encouraged but likely allowed if you have a Leaf or have purchased a car from Bergstrom.Response from the ownerThanks Jeff! Anyone is welcome to use. Thanks for the feedback.

They have some new people in the service department that are super friendly!

I love the up front pricing. The trade in value is the best offer I received for my old vehicle too. I worked with William at the Honda/Nissan building. He is very helpful in finding the car for what you need and in your budget. Thanks William.

I got there to drop off my vehicle, after calling and talking to a scheduler. She made sure that my ride back home was ready for me when I got there. The ride from Bergstrom to my house was pleasant and we talked almost the whole way. The Mechanics did there part by doing the Oil change and tire rotation. I received my complimentary ride back to Bergstrom and it was again pleasant. I talked through what would happen to my vehicle and what did happen to my vehicle while it was in their care. This included a complimentary car wash which was much appreciated.

Adam was awesome he made my first experience a great one. I will definitely come back.

They serviced my truck just the way that they should have, with courtesy and professionalism!

Always great service. I called earlier in the day and got in 2 hrs later. Cant get this nice of a day off from work trying to get things done .

The sales staff is really great we worked with Rick Phillips and I would highly recommend him. The manager was also very nice. I will get all my work done there

I will do business with them from now on. I went online in search of a vehicle and was called 10 mins later. Was asked what I wanted in a vehicle and was blown away. They took care of the behind the scenes while I was at work. I went after work and saw the vehicle that was chosen test drove it and in less then 2 hours I was in my new vehicle on my way home. Thank you so much guys for staying late and getting me in a new vehicle.

The Bergstrom Nissan Sales Team went above and beyond helping me with the purchase of my new Nissan Titan.

It was fine but the rewards of 1 point = $1 is confusing. The email said we earned $2.39 but our service bill was $86.39 or thereabouts so I dont get how that calculates to just over $2.00.

Waiting time less than expected

Rick Phillips took time to really listen to me and asked the appropriate questions about my wants and needs in a new vehicle. I felt very comfortable with Rick and I immediately began referring him to others .Everyone involved in my transaction was professional and helpful. Super easy! It was worth the drive to Bergstrom!

There’s 2 stage 2 charge stations, protected by an overhang ...free and perhaps on 24/7. A short walk north and you can shop while you juice up at an outlet mall with Polo, landsend, and others

This was the easiest way ever to buy a new car. And the deal was fantastic.

Oil change and transmission fluid change took 2.5 hours and $230. I was told the transmission fluid would only take about 30 minutes so that means the oil change took 2 hours?

This was the 5th time of buying a vehicle from Bergstrom, it went smoothly & faster than the last times. Loving my new vehicle.

Called prior to scheduling an appointment about rust on my trunk. Was told to schedule something and that the service team would take pictures and send them in for approval. When we brought the car in they straight out said it wasnt covered because there wasnt enough rust. Now I have to go straight to Nissan. Not exactly what I would call a good customer experience.

My whole experience at Bergstrom Nissan in Oshkosh has been excellent. Will did a great job showing me all the features of the Rogue and answering any questions I had. Elizabeth was great to work with as well, taking time to explain all the lease paperwork with me. Everyone Ive encountered has been very friendly and courteous.

Sunshyne was went above and beyond my expectations and she made us feel at ease that made us feel relaxing.

I have been a loyal customer for over 3 years now, because of your excellent team at Bergstrom including the service from Tony and Adam!! They always take the time to explain everything thoroughly, and are very knowledgeable, caring and understanding. 5 Stars to Bergstrom Nissan of Oshkosh!

2nd visit for service in the last couple of weeks for work on my new used car. Adam and Tony were both great to work with. Very professional and helpful for both visits. Extra kudos to Tony for literally giving me his fob boot cover since the color I was looking for was not available. Talk about incredible customer service! Thanks guys and keep up the great job!

Anthony is awesome. He is very respectful and knowledgeable. He does whatever he can within his power to make clients comfortable. He is honest and has great communication skills. I highly recommend! I will continue to make the trip 35 mins to get oil changes here because of him and the excellent customer service. Thank you, Anthony!

Everyone was nice. Wish they still offered cookies and drinks, but understandable.

I had a vexing problem with my car. Brought it in thinking Id have to make an appointment to come back but Adam figured it out and had me wait a short time and the problem was fixed. Adam even had my car washed afterwards. thanx Adam! Youre the greatest!

It was very busy on the morning I took my Rogue for an oil change. I know it typically takes about 45-1 hour to complete. The woman who was directly behind me when we dropped off our vehicles, noticed that both of our cars had been sitting outside for about 20 minutes and no one had come to get us yet. We waited another 5 minutes and then decided to go and ask if we could get our cars. We had both been there 1.5 hours for an oil change, the attendant was obviously swamped, and this survey reflects the service that I received. I do not blame the young man working. I have brought my Toyota to Bergstrom for oil changes for the last 11 years. This has never happened there. I have high expectations for Bergstrom as I have always had great experience with them. Consider hiring more help, or limit the number of appointments that you take.

I recently bought a previously owned Nissan so have had my maintenance and service done here. Very friendly, knowledgeable and prompt service! The Service Writers are outstanding! I tend to ask a lot of questions. They always supply an informed answer! Waiting area is comfortable (with cookies and coffee!)

I had a terrible experience and ended up walking out without the vehicle I intended to purchase due to the finance person I was dealing with. Not only did he not honor the quote I was given, but he insulted my intelligence when I declined the extended warranty. I have purchased MANY vehicles over the years from Bergstrom Honda and had amazing sales reps as well as a positive experience. This gentleman lost the sale and my future business with Bergstrom Nissan in Oshkosh. I had been a long time patron and have decided to take my business elsewhere. Very poor customer service from him and highly unprofessional! Raphael and Joel were very helpful and nice to work with. It is unfortunate for them that the deal was lost! However, disrespect toward me and dishonesty in the figures I was given will not be tolerated. I do not recommend purchasing a vehicle from them. I went to Stevens Point to a different dealership that wasnt affiliated with Bergstrom, saved myself nearly $4000, and got the vehicle I was intending to purchase locally. Hello Van Horn....Good-bye Bergstrom!

Always willing to help! The staff never take advantage of my lack of knowledge and always explain what exactly is beinging done or what I need to do for a quick at home fix. Even buying my vehicle was a smooth transaction!

The service manager, Adam, gave a good explanation of the work to be done and the job was completed quickly. By providing shuttle service they made it easy to get to another location and take care of additional obligations in the area.

The service was fast and complete - it was only for an oil change and tire rotation but they also did a safety inspection and washed the car!

Anthony at the Bergstrom Nissan Oshkosh location did a great job for Cumulus/WVBO radio with our 2020 Nissan Pathfinder purchase. Great service start to finish in addition to reviewing all the features of the vehicle.. what incredible upgrade from our old Pathfinder to the new! Were happy Nissan owners.Steve E, 103.9 WVBO Program Director, Oshkosh, WI

There customer service are so rude. I call a couple of weeks ago for a recall they said I had to waite for a third letter that they had to order the part then called another dealer they got me in the same day and said no parts to change just lubrication and adjustment had ti be done never go there again

I highly recommend purchasing a vehicle from here. I had an amazing experience. Rick and Elizabeth bent over backwards to make something work for my family. We have been working hard to get our credit score up due to major medical bills sitting out there, and they were so helpful and put in so much effort in getting us a new vehicle with a decent interest rate, with an affordable monthly payment. There wasnt an ounce of pushiness, none of the salesman stigma. It was legitimately genuine, caring service. I will continue to go here for all future vehicle maintenance and purchases.

Had an oil change. It was done in a timely manner and was very satisfied. I DO miss the cookies!!!!

Very helpful, and less money than I expected. Repaired the car and returned it clean.

Great saleman and a very easy purchases. Very friendly place to buy a vehicle.

Needing a different car and started here. Anthony is very friendly and doesnt try to do a high pressure sale. He listens to what you are looking for and can afford. Then he checks to see what is available. I love the no pressure attitude of a car salesman.

Anthony treated me with the utmost respect and was very friendly, which I appreciate. He found me the best possible prices for all the service work and accessories I purchased. An excellent service person.

From the minute we talked on the phone with Malik Jenkins at Nissan Oshkosh we knew we were in good hands. Every step of the way until purchasing our beautiful new 2020 Versa S was smooth, and a quality experience. It was by far the best experience both of us had ever had in all the years we had ever purchased ANY cars. Malik is a quality human... Honest, trustworthy, and his expertise and knowledge was greatly appreciated. We loved our whole experience (and during these times of Covid 19 was exemplary)We will highly recommend Begstrom Nissan as well as ANY Bergstrom vehicles to any and all we tell. Thank you. Keep up the good work. God bless you, Randal and Tammy Rivard

For most people, when they think of buying cars in the Fox Valley - the name that comes to mind instantly would be John Bergstrom. For me the name that comes to mind is Rick Phillips. Rick made what is normally a stressful and tedious process of buying a car, and turned it into a fun and enjoyable one! I couldn’t praise all that he did for me today in buying my new car enough. He really did such an absolute wonderful job and I will most certainly be referring anyone that I possibly can his way. Thanks for all your help, Rick - I look forward to all the deals to come!

Went for service center. It was quick and efficient. I could set my appointment up online and pick exactly what maintenance work I wanted done. Staff was friendly and answered any questions I had.

I had ordered a new set of tires for my car on their website a week beforehand and had everything scheduled to get my new tires for 3/6. When I show up, I was told the tires were never ordered and that I was not on their schedule to get new tires. So I rescheduled the appointment and tires with them for the next Wednesday 3/13. I had confirmed with the service personnel that my discount for those set of tires would be guaranteed. Next week comes around, they get my tires changed. When I had returned home, I noticed my front, left driver side hubcap had been damaged. I know for a fact that all four hubcaps were not cracked before entering the shop and getting new tires. I had returned back later that same day and spoke to the service personnel and was advised that they would speak to the mechanic that worked on the car the next day as they were no longer there. I have not heard back from them and I had given them Thursday, Friday, and also over the weekend to hear back, whether it was per phone or email. This is very disappointing and not only did I get my hubcap damaged, I noticed that I although I was given the discounted price, they had added the tax from the previous estimated bill on top of the tax that I had to pay after the total amount including the tires and labor fees. Basically was charged twice for tax on the receipt and now I wish I had gotten a copy after paying the bill as I cant show proof of that purchase. Such a disappointment.

From start to finish, the people I worked with (Sunshyne and Clint) were friendly and knowledgeable, and they made me feel very valued as a customer.The entire process was very fast and I was genuinely surprised (in all the best ways) at how easy it was.

I’ve been going to Nissan Oshkosh since we purchased the vehicle in 2014. My last oil change I tried Nissan on Victory Lane since it’s only 3 minutes from my home, and it proved to me why I drive to Nissan Oshkosh for my service. The Service team in Oshkosh is friendly, accommodating, takes the additional time to explain what’s going on, and doesn’t feed a line of upselling. (I do service marketing for a $2B company so I know how things work) While being knowledgeable, they’re also kind and go out of their way to make sure you know where everything is, say hello to my daughter if she’s along, and creates a service plan that makes sense for the vehicle and my life. Thanks to the Oshkosh Nissan Service team, and this is a best practice for Bergstrom in my opinion. -Andy

Have bought 4 of my last 5 vehicles at Oshkosh Bergrstroms, the last two being a new 2014 Rogue and 2017 Pathfinder. Had several small warranty issues with the Rogue that were taken care of except for a paint issue that kept getting put off and ignored until the warranty period had expired. The 2017 Pathfinder is a different story. While in for drive train warranty work today, we brought up the fact that the rear camera malfunctioned again where it stays on while driving until the car is turned off. This issue has been brought up at least 4 other times in the last year +. Service writer says they do not document those types of things every time they are brought up and said that this issue could not be addressed until the current warranty issue was resolved. Was also told that a technician would have to see the camera malfunctioning. We offered a phone video to prove what is happening, and that is not acceptable. My wife stated that the next time it happens she will drive there so it can be seen and he stated that it depends if a technician is even available to witness the event. Seems like Bergstrom has progressively become complacent when it comes to servicing the vehicles they sell and basically refusing to help find a solution to this warranty issue. Why buy extended warranty, why buy from a dealer that doesnt have your back, and what will be my next issue that will be ignored? If I could give 0 stars, I would. Our next purchases will reflect our disappointment.

Good service and good people, friendly and efficient.

I had to bring my Nissan in for routine maintenance a few times the last few months. The service technicians at Bergstrom Nissan/Honda in Oshkosh went above and beyond. Tony R. and Adam made me feel like family. They never tried to sell me things I didnt need, they helped me out with a few small things I couldnt fix on my own, answered questions with soo much patience. They were absolutely amazing and I cant even express how much I appreciate them.

Tony is so amazingly helpful. Its worth coming from Fond Du Lac just to deal with a great person and company.

Called and made an appointment to have a key fob programmed was told it would be $30. Got there and was told $165. Plus tax. Then called today and was told it would be $50. Not happy with the service. Please update pricing so customers know what they need to pay.

Tony and his team were very friendly and very effective in getting the job done. Very reasonable and good at communicating what needed to be done.

Tony was very helpful addressing all of my concerns with my vehicle. Explained everything clearly and thoroughly.

As always Tony and Adam were prompt and efficient. Always great service.

Tony was very professional and kept his word of getting my vehicle taken care of with me back on the road quickly, yet more importantly safely.

Rick Phillips treated me like family. Best buying experience of my life. When I surveyed what I bought compared to what others had payed at other places it turns out I did quite well... So thankful for him and Vladi for making me feel so at home...Even baked me cookies and kept me quite hydrated....

It was Saturday and they were busy and they went out of their way to get me in to fix a tire on my pathfinder and do a oil change also. Hard to find service like that now a days.GREAT JOB

Adam is a super friendly guy in the service center. Honestly based solely on the friendliness of him I will always take my car here for oil changes and service.

Service was outstanding. Service manager was outstanding. I will definitely be back. Thanks Mike Kaiser.

I was so happy I could get in for an oil change and tire rotation without an appointment. I work 2 jobs so my time is limited. Greatly appreciate the great service.

After my vehicle was recovered from being stolen I needed to have my keys re-programmed, so that it couldnt be stolen again. It was recovered right before Thanksgiving, so I needed to have the service done while travelling, away from my home dealership. I had it done at the Nissan dealership in Oshkosh and it was a great experience. They were very responsive and kind. They scheduled me in at a time that was convenient for me, even during the busy season. It was less expensive than my home dealership quoted and it was done very quickly. Additionally, they put my front license plate on for me without me asking (my old plates werent recovered with the car and I didnt have the screws to put the new one on yet). I recommend them for service (I didnt interact with sales people).

Bergstrom Nissan gets everything right. You always surpass our expectations. We have total confidence that our cars are perfectly serviced!

Tony is outstanding in taking care of customers! He always makes us feel well cared-for.

Excellent service. I would recommend Nissan service center to anyone who needs car repairs. They provide transportation home and a pick up when the car was done. The service center kept me updated on the progress and washed my car when it was done. Very polite and courteous staff.

Tony did a great job explaining the new tires being installed, warranty and hazard protection. Its nice to see the same faces in the service department - Tony, and in the Sales Dept., Rick P. to talk to about the new models.

Tim was incredibly thorough and very helpful - setting up a loaner for me to use and keeping me apprised of what was going on with my vehicle. I was very pleased with his efficient service and friendly demeanor. Ill definitely return if I ever need service in the future.

I called on 1/24/2020 to ask about a car I wanted to test drive and gave them a heads up I would be coming the next day. When I got there on 1/25/2020, they couldnt find the car. One person told me it was sold, another said it was parked in the back somewhere covered in snow. They eventually found the car 15 minutes later. Despite this weird experience, I did like the car and proceeded to purchase it on 1/27/2020. On 1/31/2020, I began to get an AEB sensor malfunction warning. I called Bergstrom Oshkosh where I was told we live in Wisconsin and the cold can affect those things. I didnt buy that since it was 35 degrees outside all week and took the car to Bergstrom Appleton. After two trips there to reprogram the sensor, hey proceeded to tell me that the car had damage to the front and that the sensor was broken. I had purchased the car that way from Bergstrom Oshkosh. Bergstrom Appleton said the sensor wasnt going to be covered under factory warranty due to the damage but after checking that I had bought the car from Bergstrom Oshkosh that way, they didnt charge me to repair and reprogram the sensor. So long story short, if you really want to shop at Bergstrom, go to the Appleton one, not the Oshkosh one. It was one big yikes.

Adam was very friendly and informative about my car.

Nice selection of vehicles

Great place to come and get my vehicle serviced. I have no complaints its great every time.

Brian Coats is great. Traveled down from Green Bay to go back to him.

Tony took care of everything very nicely. Thanks!

I was from out of town and needed a favor from the service department. They went out of their way to help me, even though theres no plausible way they could have made money off of me and Im unlikely to be back in the future since I live out of state.Everyone was ready to help without question and couldnt have been nicer.

I was pleased with the entire experience. Adam talked with me, as well as keeping me updated. I was in and out in the amount of time he had shared with me when I arrived.

The service is absolutely deplorable. Anything from an oil change to recall work is horrible. They never admit or apologize for their mistakes and lack of customer care. This is why I didnt purchase a new Armada as well. Be sure to go elsewhere!

I always leave happy with the service. Great people.

We always have excellent service. Love taking our vehicle there.

Had multiple things done including 2 recalls. Have been going here 4 years now. Like having the same faces.

Always happy to get my oil changed and car washed. Great service.

Rob in the parts department is extremely knowledgeable and very easy to work with.

We stopped in at the Nissan Dealership as scheduled. We met with Alejandro and looked over the new vehicles. That part went well. And we actually liked Alejandro. He seemed knowledgeable and was pleasant.Then he left us with his sales manager.... And everything changed.... for the worse.....His name is Vladi. And just for starters he had his 3 year old child there literally hanging off of him while we tried to talk. It was constant interruptions and VERY unprofessional! And to make things worse he was very condescending and made my wife and I very uncomfortable. We separated ourselves from him by pretending to look around the showroom. My wife and I discussed him between ourselves and wanted to just leave right then. But we couldnt. Alejandro was gone with our vehicle getting a trade in value. We decided to give the situation the benefit of the doubt and stayed to see the results. And this was SOLELY because we liked Alejandro and wanted to see if he could turn the situation around.Well, then we got our trade in value from Vladi. It was $14,000. We informed him that we were already offered $21,500 from a different dealership who is selling the same vehicles..... He scoffed at us and told us he would never see us again. It was really the way he said things that was so irritating. I can honestly say if I treated my customers like he treated us, I would be out of a job!And I forgot to mention that we arrived at 6:30pm and left at 8:10pm. There was never another person who stopped in. It was a ghost town.... And after trying to be a customer there, I can see why.

As usual amazing service! Fixed my tire too! Thank you!

Needed a new car because mine had many issues. I had a lot I still owed on my loan. Spoke with Rick, told him exactly what I needed and my issue with how much I owed. Got me exactly what I needed and I drove off the lot the next morning (they had to get my car from another location) knowing I got the best price available. I dont like negotiations. Give me your bottom dollar and lets get stuff done. Saves everyone involved time. Thanks a bunch Bergstrom team.

I normally dont rate 5 stars unless they were above and beyond. My advisor, Anthony, was a huge help both times I went on back-to-back days. The first appointment I had was getting a normal oil change, however, worn out brake pads made me come in for a second appointment the next day. The brake pads were completely eroded and needed to be fixed ASAP. He told me that they werent able to install brake pads during the oil change on the first day because the service center was closing soon. He wanted me to come in as soon as possible to get the brakes fixed, so I told him the next day should be fine. Because he couldnt fix the issue before I left at the first appointment, he decided not to charge me for the oil change and the inspection costs. He just said worry about the quote I gave you to fix the brake pads for tomorrow and be safe on the road.This may seem long to read, but Anthony seemed to care more about me being safe on the road than getting every cent out of me as much as possible.

Went in for recall work on the airbag. Tony was very courteous and professional. However they informed me I had a marker light out. The bulb would cost me $5 and another $25 to install it. Really? $25 for a job that took me 5 minutes. Ridiculous. Everyone knows the dealer is not the place to go if youre looking for value for your money but that is just a straight up rip off. Auto Zone or any other parts store will sell you the bulb cheaper and help you put it in in the parking lot for free. I dont recommend anyone getting service here youre much better off going to a local garage than giving these thieves your money.

Suuuper speedy oil change and very friendly service!

Always a great experience. They are very professional with great hospitality.

Always love getting my vehicle serviced at Bergstrom Nissan

Got there late, but Rick was very nice.

Great service... great experience. Thank you rick!