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South Orange Ace Hardware
9689 Orange Blossom Trail, Orlando, FL 32837, United States
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South Orange Ace Hardware
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Ma
Review №1

Great place!got help by a guy named Frank, hes my hero of da day,hes an ace

Ka
Review №2

If you are Hispanic, dont stop at this store where they treat Spanish-speaking people like garbage. On my first visit I was accompanied by my husband who does not speak Spanish and an employee of the apartment began to speak disparagingly of my husband thinking that I did not speak English and that I did not understand him, when I told him that I knew what he was speaking He noticed little interest in apologizing and turned his back on us, that time I made a complaint with the supervisor in charge who did not pay me any attention and without any apology said that he would speak with the employee. Today the deal was worse, my husband went to buy some screws that had no price and the employee of the apartment The same one from the previous time did not want to help him find the price and when my husband wanted to pay for the merchandise the employee of the The cash register also did not want to help him with the pretense that if the merchandise is priceless then it cannot be sold. There is no customer service and no employee interest in helping customers!

Ca
Review №3

There going to get 5 stars because every thing perfect here clean store friendly service

A
Review №4

Nice and it had the red YETI I was looking for. Thank you!

an
Review №5

I had a wonderful service experience at this store. Leila went above and beyond to help me and I really appreciate it. Because of her, this will become my go to Ace store, no matter how far from my house it is. Thank you Ace, for having prople like Leila in your team!

Gi
Review №6

Always have the stuff the big box stores dont have.

do
Review №7

Ericka and John were amazing with helping us get our new car key. They had to program a new key and worked well together the entire time. It took roughly 15-20 minutes for the entire process, and they even called in to the company which provides the program and equipment, just to ensure they did everything right. I highly recommend anyone looking for a car key, programmed or traditional, to come here.

R
Review №8

Great selection of Yeti and Kamado grill accessories

Or
Review №9

Cris the commercial sales rep at OBT ace was wonderful in delivering the product we ordered 10/10 😁👍

Jo
Review №10

Nice harware store. Very friendly staff. All kind of supplies in here.

Sh
Review №11

Very nice people, greeted me with a smile. Took me right to the things I needed to find. They also offer me great advice on what I was looking for in quality and price.

Ge
Review №12

Erica awesome thank you for help me find the part whati need...good job again.

LU
Review №13

Uncoordinated Between Asociated Need be Better.

Jo
Review №14

A great South Orange Ace Hardware! Staff is knowledgeable and friendly and will go the extra mile to assist. Great selection of flowers, herbs and indoor plants in the garden department.

Ce
Review №15

Great service! Ask for Erika she’s the absolute best!

Ed
Review №16

Great store great service. Today however, I went in for one small item, and was met with ridiculous. Told that it is not sold separately and I should proceed to invest in a bigger item. That item is $30 and change, while what Im looking for is $6 and change. Granted its not a $600 tool, but still. For the rep that told me ridiculous Ive attached a picture. I bought it elsewhere.

Wi
Review №17

It was nice. I had a curbside order, and decided to go inside to use the restroom. The restroom was very clean. The young lady at the counter was nice. She had to give me the keys to get in the restroom. All in all a basic fulfilling experience.

Ju
Review №18

Really friendly staff at this location. Erika and Trevor were extremely professional and helped me throughout my experience at the store. So thank you!

Da
Review №19

Always helpful folks in a hometown atmosphere. They usually have what you need to make repairs without having to wander around a big box store.

Su
Review №20

Great little hardware store. The service is always tops. If you cannot find anything from Home Depot or Lowe’s, Ace Hardware will always have it. Great experience each time I visit. Plenty parking is available.

Fr
Review №21

I needed help with a plumbing repair job that I was trying to do myself; so I did have to hire a Plumber. Their customer service is excellent, the person helping me spent as much time that was needed to get the fitting that needed for an unique plumbing issue. The prices were very reasonable and you can not get the same one on one customer service from Home Depot or Lowe’s as you do from Ace Hardware.

Sh
Review №22

Good price to fill up my 20 lb propan tank

Se
Review №23

ACE Hardware staff most helpful they care about you,most of all you are in & out going home to get to work on your project.

Za
Review №24

Good local store. Very helpful associates, good stock of products. They even had a single wiper blade for my drivers side

Ch
Review №25

Love this Ace! Its close to my house and convenient for the downtown apartment dweller.

Ka
Review №26

Hard to find help. Checkout slow

Je
Review №27

Ace always has the parts Im looking for, which you wont find at some other hardware stores.

Es
Review №28

Most of the time is good, Ive had a couple of employees failing at giving a good service but not always

Ir
Review №29

First time at this hardwares store was not pleasant. I needed to buy a screw that holds the air filter for my car, I do not know the size and Miguel refused to go to my car to check the size. A week ago my brothers came in with a similar issue and they were able to accommodate his request and he was able to buy the missing screw for his car. Discrimination a gains women, you bet. And this supposed to be a friendly store, hardly. Never again.

A
Review №30

Very helpful and they carry a large selection of everthing...thank you.

Ki
Review №31

Couldnt find flat rubber washers only I rings they worked thank god

Jo
Review №32

Lots of items to choose from. Clean store, well stocked.

Sh
Review №33

I work down the road and purchase items here all the time. Prices are reasonable, on par with the big box stores. Much easier to shop here too. Thorough selection of everyday hardware products and tools. Staff is friendly and helpful.

Cy
Review №34

I went into the store looking for a candy thermometer went down the aisle with the thermometers and found everything but a candy thermometer. Went to the counter to ask for assistance...which I had to wait for the guy behind the counter to stop flirting with a girl behind the counter. I was obviously interrupting something and quickly dismissed. I was told no they didnt have a candy thermometer in the store. I followed up with a question on whether another Ace Hardware would have that item and was told that no store would have that item it is an online-only item. As I could tell that the boy was purely dismissive of me so that he could get back to his flirting. I went ahead and called the Curry Ford Ace Hardware and lo and behold they did have a candy thermometer for 3.99. This is not a store I would recommend solely based on my one time experience of very poor customer service. If he did not know the answer he should have either told me he didnt know the answer or helped me to find the answer. That is expected for good customer service.

Ch
Review №35

Great customer service.

Er
Review №36

This is a bigger and better stocked store than most Ace stores which is why I gave two stars. The reason I like to go to Ace is because when I am in a hurry, I can get in and out quickly. Typically an employee greets me at the door asks me what need and show me the wares. Not on this visit. I wandered and wandered around until I found the section, then I had to find the products I was looking for. I saw several employees, but the only thing that was said to me, was Do you have a rewards card? and Do you need a bag? The management needs retraining so they can train the employees. Very disappointed.

Ju
Review №37

The best hardware store in this area. Fast reliable service for the job. I get everything I need and the supplies are top quality.

m
Review №38

Bryan in the Helpful Hub is awesome! Took time to finish something very important for me (a gift for my husband). Nothing like great customer service! Give this guy a raise!!

Ro
Review №39

Why no more amo ? And your employees are not as friendly as they used to be

Me
Review №40

Long waiting times and their excuse is not having enough employees. Not a good way to do business. I was going to spend several thousands for next month or so and you lost my business.Edit: HQ understands the problems and will use this opportunity to train their employees. Thank you Susan.

ca
Review №41

All my nuts always there

Ju
Review №42

Never had a bad experience here. People friendly and helpful!

Ar
Review №43

Employees are very helpful 👍💯

Jm
Review №44

Always a pleasure to shop at Ace. Strep by step help in figuring out what I needed pointing me in the right direction without having me purchase unnecessary things

ph
Review №45

LiarsI bought well over $200.00 in Valspar paint and the white went on with one coat as promised, however a colored one did not. I talked to Sergio and he said I would get a fee one to finish my wall. Ace on Orange Blossom trail was out of the base color So I was going to go to a different Ace to get what I needed. That’s when Sergio said if I waited till Saturday when the base color came in I would get it free and he said he would be working on Saturday when I picked it up. Liar, he was not working Saturday and when they called him, he denied what he told me. I will not ever shop there again. Integrity is dead.

Jo
Review №46

Ace hardware fills propane for RVs

Ad
Review №47

Great store always very helpful super friendly one of my favorite stores in orlando

rn
Review №48

Usually helpful. Frustrating when theres a sign saying buy 4 and save 10% yet they dont keep 4 of any items in that product line in stock. Cashier Maritzar wouldnt allow me to mix and match. Will take my business to harbor freight next time- they have plenty in stock and cheaper even without discounts.

Al
Review №49

Aways great job!

Jo
Review №50

The pressure now are very polite and very informative they take the time to help you out and to explain things I give it an excellent rating

Ja
Review №51

I don’t know why I ever go to the big orange store... these guys at Ace always have what I need.

To
Review №52

Great place and affordable price Super customer service 😍

Ma
Review №53

About every time I go there find what is needed for the project. One time had a faucet that was metric and they found all the right adaptors to make it work and still working great.

Do
Review №54

Great, friendly staff. Seem to always have what I need.

Al
Review №55

One of the employees there Tony has a great way to show he cares about the customers....

Ed
Review №56

Excellent service. Helpful salespersons

Be
Review №57

They offer a wide range of products but are more expensive than other stores. Sadly, they dont price match, not even with Walmart. Sad!

Jo
Review №58

Staff not knowledgeable about screws sizes and dimensions!

Ki
Review №59

Ordered special Black Gold Cactus Mix Soil, online and in less than a week I got my ready to pick up call. Very pleased with the service.

Ch
Review №60

I love the customer service

Ge
Review №61

Manager was fantastic, as was most employees, but the one lady needs to go. Frustrating even to the management...

Mi
Review №62

Excellent customer service, low prices.

Er
Review №63

Small friendly place, and old school hardware store. More expensive than lowes or HD. But faster more personal service

Sa
Review №64

Very helpful staff and friendly positive vibess.

Mi
Review №65

Good place, excellent customer service.

An
Review №66

Love this place the only bad is that is more expensive than home depot

Jo
Review №67

Very nice service and helpful.

El
Review №68

Very fast friendly and knowledgeable help

So
Review №69

Limited staff and help was hard to come by.

Jo
Review №70

Always friendly, great local hardware store

Ca
Review №71

Worst customer service EVER!!!

An
Review №72

You need a screw? This is the place. They have many other things, but they should be called The house of screws.

Ro
Review №73

Always eager to help.

Ro
Review №74

Luv this place

Zi
Review №75

Tony was awesome great service

Da
Review №76

Nice friendly people.

Da
Review №77

Very helpful

To
Review №78

I showed up at closing time for some propane, and they still would took me in. Yep!

Wi
Review №79

Great place to get hardware

jo
Review №80

Awesome ace is the place

Ri
Review №81

Great service!

ma
Review №82

Good service

Fe
Review №83

Great service

Ca
Review №84

Friendly staff

Al
Review №85

Great service

Je
Review №86

Long ride for nothing at all

He
Review №87

Excellent atention

Ro
Review №88

It seems to me a fairly complete hardware store

Vi
Review №89

Excellent very good treatment

Ju
Review №90

Excellent hardware store with quality products.

va
Review №91

Why three stars? .. good place to cover many needs of the day to day, but for some reason that I do not understand this chain of stores they created a sales system, that if you do not know of technical requirements or an expert handyman, you lose a lot time, because you have to wait for an associate to have time to help you.

Pe
Review №92

Very good service, there is a lot of variety.

An
Review №93

Maybe it does not have a great variety ... but they treat you kindly ... and that is worth a lot more

Je
Review №94

EXCELLENT

Ma
Review №95

Excellent, there is everything! 😊

Information
62 Photos
95 Comments
4.5 Rating
  • Address:9689 Orange Blossom Trail, Orlando, FL 32837, United States
  • Site:http://toolesacehardware.com/
  • Phone:+1 407-857-1142
Categories
  • Electrical supply store
  • Hardware store
  • Fastener supplier
  • Fertilizer supplier
  • Grill store
  • Mulch supplier
  • Paint store
  • Plumbing supply store
  • Small engine repair service
  • Tool store
Working hours
  • Monday:8AM–7PM
  • Tuesday:8AM–7PM
  • Wednesday:8AM–7PM
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:8AM–7PM
  • Sunday:8AM–7PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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