Bought an office chair from the location in Lake Mary, FL. Got home in Orlando, opened the box and pulled out the back to start assembling. It has a rip in the leather for the back. The location that is closer to me refuses to swap it because all they have is the floor model. This company expects me to drive more than an hour round trip plus pay tolls to go back to the store I purchased at to swap it. I should not have to spend more money and time to fix something that is not my fault. So instead of just swapping it for the floor model at the store close to me and retaining a customer plus keeping the money for the purchase they would rather give the money back and lose a customer for life. I worked in retail for many years and this is insane. I guess staples is such a big pimpin company that they don’t mind losing money and customers. After multiple calls and attempts I gave up. No way should I have to jump though these hoops for what is a simple fix. Unreal!

Great store and great staff! Ive visited multiple times and purchased multiple items, large and small, and Ive been thoroughly satisfied every time.

Eli at the East Colonial store made my experience the best. He was patient with everyone including myself, everyone is not machine savy but Eli made sure everyone got what they needed done with no problem. He handled multiple customers at a great pace and made sure to communicate. I had a lot of questions and he never once showed a sign of frustration. Eli deserves a raise! I will be returning!!

Bad customer service. I talked to Kevin, Manager and he dont care about the complain.

BEWARE!! BEWARE!! BEWARE!! Poor Customer service. Very rude staff. I read all reviews here just to see was I the only one that felt this way and clearly this is the normal flow of business here. No employee volunteered to help and never gave off any welcoming energy. This was my first and last time coming here. Go to OFFICE DEPOT up the street this place is not where you want to spend your money!!!!! I regret spending money here.UPDATE!!!!! Steven was the best hands down. I actually had to return to this location because there were errors in my documents. And to my surprise there was a nice young man my the name of Steven (ask for Steven) he changed the game of customer service he went over and beyond as a customer service representative. He corrected the errors and even gave tips as to how make marketing materials look clean and sleek. I didn’t have to wait at all. Very pleasant attitude, very knowledgeable and that makes me say Steve should be the face everyone meets at the door. Great job Steven and thank you.

Drove across town to get to this store by 8:00 pm, and when I got there at 7:48 the doors were already locked. You’d think that with all the loss in revenue during the past few months that they’d want to get every customer they can. If you can’t stay open til your advertised hours, I’d consider changing them.

I have been using this staples since I founded my startup company, they have helped me several times with important printing needs. Biz cards, flyers, and other business and marketing materials.They are fast, friendly, and professional.Thank You.

Rude employees, they got that Im busy & dont bother me attitude when asking a question

Staples is a great local office supply store carrying everything from printers to office furniture, envelopes, etc. Associates at this location have always been helpful!

Went in for a simple exchange, there seemed to be more employees in there than customers but nobody offered to help me find what I was looking for. Then they wouldnt let me exchange a Staples brand 100% Satisfaction Guarantee product (were talking $15). Wont be back.

Super friendly staff. Good prices today, and some surprise sales that I wasnt aware of. Bought a lot of school supplies and didnt break the bank! Thanks, Staples.

Friendly and attentive staff. Fairly wide selection. Lots of back to school specials!! Took advantage of their e-waste recycling program to recycle a lot of old laptops, cell phones, DVD players, etc.

In line for 10+ minutes while 3 employees help one woman print one PDF. Tried the self print station but quickly cancelled after the total came to to $384 for 170 double sided black and white pages. Where is the easy button like on the commercials?

I just popped into this store in search of printer cartridges. Nick and the other staff members were efficient, very helpful and kind.

I love Staples! Staples is great for your office supplies! Wonderful clean store that has a lay out that I figured out easily and helpful staff makes it a 5/5 stars for me!

Great selection of office furniture.

For years I have been using Staples. What keeps me going back to them is their Print/Copy services. Their staff are always helpful, creative and willing to go the extra mile. They do everything for my business, volunteer activities and personal copier needs. So I end up shopping there for other items just because of them. Oh, and Quincy is a genius!

Obviously these guys dont understand but providing a restroom for their customers is an essential service!

I love to deal with people rather than computers so I contacted copy center at staples on colonial and they were willing to work with me and match online pricing. I love to see good customer service as these days it is hard to find. Rick even mentioned he would connect me with Mike to see if I would qualify for a wholesale or business discount!

Great staff. Very helpful. Great prices. Tony is hands down best sales associate of all time!

Ridiculous prices! I can understand marking something up an additional 50 or even 100%, because youre an office specialty store. But SERIOUSLY?? $22 for one label maker cartridge when I can get a 5-pack of the exact item for $18 on Amazon delivered to my door? Youre pricing yourselves right out of business, morons. Will NEVER shop there, even in desperation.

Zori was absolutely amazing in the print center! She helped me work the self-service printer, decide on best paper, and even bind my presentation. Made my day!

Shout out for the great help from LaShelle & Azonia this past weekend. Other staff were also helpful - just didnt get their names. Anyway, as a small business owner, I find Staples to be the best place to shop for my office supplies. The staff at this location have always been helpful.

Print from email has to be paid with credit card. If you have cash, you have to put it on a store card. Staff was very nice though and they will refund the difference from the card if you put too much on.

OMG!!! I JUST HAD THE BEST EXPERIENCE IN HERE. Everyone helped me with the smallest things. Price check. Questions, coupons, location on things. The people who work here were awesome to me and my family.

I bought a computer just before the holidays. My wife saw a pre-Black Friday ad that would have saved me about $400.00. We also noted the online sales would be open at 7am Thursday. So our friend decided to buy one that morning. We happened to try and get on line at 6:58 am...We were successful, but at 6:58am, they were sold out.I went in first thing Friday, and Eddie, the tech guy, was professional, he actually had another one available and gave me a refund for the difference. I have shopped here for many years a and always have been satisfied.I appreciate their staff, management and product pricing.

I am very disappointed in this store. I returned 10 ink cartridges for a $20 coupon through the rewards program and they did not give it to me. I buy ink all the time. I have drawers full on used ink cartridges because of how much I print at my work from home office. I have never had an issue in the past getting the $20 off until now. I spend more then $100 A month in ink in the store and they cant give me the $20 off every now and then?? I guess I will be taking my office needs elsewhere.

The people that work there are so knowledgeable I am always happy when I leave there.

Because they match prices and I get rewards for ink recycling this is always a great deal for me.

I bought a HP CPU, very good price! The manager Eddie took care of us, very nice person!

Worst experience I’ve ever had. Rude customer service.Had one document print and they said it wouldn’t be ready until the next day when I got an email saying ready for pick up.Won’t be revisiting.

Horrible customer service and also has the worst hours. Will never come here again!

Relentlessly incompetent printing staff. They didnt process our order, then tried to overcharge us. This is the last time we will print something there. Avoid them if you want your print job done properly.

Ive had several books assembled here and the staff did a superb job! They also have a good selection of office chairs.

Shout out to Staples!!! Dey got everything on deck from school supplies to business supplies. Goin hard, WOOOOH!!!!!!!!!

Awful service! One of the printers takes forever to print and ends up not printing some of the pages. Staff knows it and does nothing about it! No sign saying the printer is broken or anything! Also, there was only one employee around to assist customers at the Marketing and Printing area, and that was not enough! She could not assist everyone that was there and I ended up loosing my appointment because I couldn’t print what I needed today.

I left my passport & drivers license in the photocopier like a dingus. They found & kept them behind the counter for me... THANK YOU

Very rude stuff completely unhelpful

Prompt response although they did not have Xerox containers in store. Online only.

Not good. My kids wanted a tablet and were checking them out while I printed something and the manager and staff kept bothering them telling them not to play with the tablets.

They arent connected properly to the cloud. Dont expect to get a large document printed without some tedious button pushing.

Came in to cut two magazines and they told me they couldnt cut it because of the glue. However i didnt want them to cut on the glue they said no. Now I was a print account manager with Staples Business Advantage and I am aware of the capabilities and this is not acceptable, if a regular customer comes in yo cut paper they would say yes because there is not glie that might affect the blade, I came in asking for the same thing. INCREDIBLE!

Nice selection of office products for any need.

Worst customer service in the area. Yo the busiest spots in manhattan had better customer service. you guys should try to step it up...

Went in for a quick copt at the prinring station and we normally have a pleasant lady with cool red hair help us. She must have been off today, bc we were quickly greeted by a young lady named Lisa who was quick to say she couldnt help us unless we wanted to be charged a quick service fee or wait four hours just for 2 copies. We go to Staples because we are not tech savy and need help. We go to get customer assisstance. Some advice: Instead of being quick to say what you wont do. Be courteous, proactive, and assist guests. Everyone needs help. IF YOURE TOO BUSY TO HELP GUEST. ASK FOR HELP FOR YOURSELF.... AND BE NICE NOT DISMISSIVE. I hate that I have to drive further to do business with Office Depot. NO THANK YOU LISA.

Staff was fabulous!! Store atmosphere was fun and refreshing!!

Bought a router that didnt work with my system, no way for the tech to know. Returned it with zero issues. Hate returning things so Im glad to see they didnt make a deal out of it

Always great service! They usually have what I am looking for.

Great place!!!! Very helpful and kind staff !!! Love this location

Always have good deals👍

Good store with somewhat helpful staff

Very quick and friendly service

Staff was very helpful.

Horrible price gauges 14.88 for faxing 5 sheets of paper

Excellent comfortable and practical place

I purchased a cross pen 3 years ago at office depot .While in Staples I saw the same pen for 19.95 with 2 refills.

Easy in and out and helpful staff

Not a very good selection of products at this store. Sale items all sold out. Staff seems a bit sexist towards women... Not comfortable with a woman walking in and grabbing what she needs without asking for help.

Horrible customer service! No one answers the phone, waited for 15 mins still no answer. I will not recommend this store to anyone.

Poor customer service, printing from computer is a thievery, takes up your money as computer slowly loads

Really poor customer service. Hate it!

Excellent Customer Service

Nice place for shopping

Worst customer service ever specialty this guy Ray couldnt get my job done the cashier was on her cellphone, first and lastime here!

Great customer service

Couldnt find what I was looking for. I bought something else that might do.(More Expensive)

Super helpful

Great customer service!!!!

Great office store

Good place to be in

Great

Staples, is a retailer of office furniture, equipment and materials, you get computers, printers, scanners, calculators, projectors, paper cutters, etc, etc. They provide printing services (business cards, invitations, posters and advertising material) I always go to your virtual office space where I can print files from my phone, scan and send files to my email. Its staff is very attentive and the service is very economical.

Good attention and service

Excellent attention

Very expensive fax 1.60 pot each local.