Very nice store but the young lady with the curly hair and glasses has terrible customer service. We’re not sure if she had a bad day or was busy doing a task but when we asked her a question nicely about shoe sizes she was talking back to us with a rude snarky attitude. Not only did she make us uncomfortable we could tell her peers felt the tension as well. Customer service is really important in retail to retain excising and new clients but after this experience I’ll be taking my money elsewhere and never coming back.

Cool atmosphere, loved the loud bumpin hip hop, staff was super nice, selections were stylish and inspired. We left with some crazy Vans and Pumas, would come back again

STAFF SEEMED LAZY AND NOT ORGANIZED. EXPENSIVE MANY OUTFITS HAVE S,M,L sizes only no XL and not an assortment of Sneaker sizes. I would never purchase anything from this location again. ASK FOR ASSISTANCE THEY JUST AS USELESS AS YOURSELF FINDING STUFF.

I had come to this FootLocker store to make an exchange as the shoes i ordered and had shipped to me were too small. The store member was knowledgeable and made the process easy and painless. Looking forward to receiving the correct sized AirForce1 shoes soon

Good customer service, but needs a bigger selection of Jordans : )

Great selection and customer service was exceptional.

Had one of the best customer service in this store. I was immediately greeted by the employee Anthony. He was very welcoming. Answered all my questions and stayed with me still I found the perfect pair of shoes. He definitely needs a raise or promotion.The store was very clean and organized. Coming back here next time I need anything and hopefully seeing the same employee.

Anthony was great he took his time with me to make sure me and my family got the matching shoes we wanted. He was very detailed oriented knew where everything was in the store and never hesitated one time.. he even showed me some clothes that would match with our shoes I would recommend this Footlocker and Anthony to anyone . Thank you Anthony

They didnt even have anything to measure your foot and they didnt know what a shoe horn was. Lol

The store was very clean and organized. The employees were very welcoming ! Ant help me with a pair of shoes I was looking for. He made sure I was satisfied with everything and I was. Never met someone so passionate about his job. Definitely needs a raise if he has not gotten one already.

Easily one of the best customer service experiences I have ever had. Anthony went out of his way and more to help me find the right running shoes. Not only did he have the patience to answer every one of my questions but he was very knowledgeable when it came to answering them as well.

Every time i go there they never have anything in a size 12 i went there today and asked about 3 different pairs of shoes and the answer was no we only get 2 of 12s its common size there should be more pairs and then the sales person tells me sorry we are a small store

There was no variety. They barely had shoes. Not worth the drive!

This place used to be better when it was in the mall. Barely haven’t a selection for kids and they never have any sizes. Employees don’t really care if you leave tho. Gonna cost ya customers because you never have anything. I honestly give this 0 stars

I had the most incredible fast pace experience at this footlocker and the person that help me out I believe his name was Anthony he’s a real one he help me pick up the shoes that I liked and I asked for his new opinion and he gave the best opinion. If he’s not promoted yet I think he deserve a promotion or better yet a raise.

They didnt have my size nor my husbands

I wish I could give this location 0 stars in all honesty. This is my second time being at this store within the last week and each time was horrible! Walk in the store and the employees literally look you in the eye and turn their heads, no hello, do you need help with anything, are you looking for any specific shoe in particular, you know, basic customer service.Ive seen several shoes I would have purchased for my entire family, but because of their horrible customer service my husband and I walked out both times we were there.

Antony was great!! Helped me find what I needed and customer service was on point!! Guy deserves an award! Definitely would come back to this footlocker!

I had the best experience found what I needed and more the guy that help me was a guy named Ant he was mad dope knew exactly what I was looking for and more loved his hospitality the place was so neat and clean I would definitely keep coming back

I’m very upset. I called since this morning asking if they had some shoes in store. They told me that they did and would hold them for me. But as soon as I arrived, they didn’t have them. I was trying to surprise my boyfriend for his birthday.

One of the best places to buy shoes from in this mall

Small selection

The customer service at this location = horrible. I called and asked if they had a specific pair of shoes and they had my size. I was just 5 mins away and they stated they had them. The minute we walk in we asked for the shoes and they said it was not available, they were completely sold out. The guy at the register said that no one purchased those specific shoes in the last couple hours, so he genuinely confused. Mind you this is not a high traffic store, so I asked to speak to the associate that told me 5 mins ago that it was available, (Alisha I believe her name was) said that someone bought them within the last 3 mins. She flat out lied and probably kept the shoes in the back for herself. I wouldve understood if this was true and the shoes were really sold out. But the time table she gave did not add up and the other associates were genuinely confused of what she was saying. I confronted the associate about the misinformation and even with that she did not apologize and kept her both sizes were sold in the last three minutes story. She did not admit she lied, and she did not apologize. This is a HORRIBLE experience. I would not recommend this specific location to anyone other than my enemies. Its a shame since it is a beautiful location. But not everything that shines is gold.

The customer service at this location = horrible. I called and asked if they had a specific pair of shoes and they had my size. I was just 5 mins away and they stated they had them. The minute we walk in we asked for the shoes and they said it was not available, they were completely sold out. The guy at the register said that no one purchased those specific shoes in the last couple hours, so he genuinely confused. Mind you this is not a high traffic store, so I asked to speak to the associate that told me 5 mins ago that it was available, (Alisha I believe her name was) said that someone bought them within the last 3 mins. She flat out lied and probably kept the shoes in the back for herself. I wouldve understood if this was true and the shoes were really sold out. But the time table she gave did not add up and the other associates were genuinely confused of what she was saying. I confronted the associate about the misinformation and even with that she did not apologize and kept her both sizes were sold in the last three minutes story. She did not admit she lied, and she did not apologize. This is a HORRIBLE experience. I would not recommend this specific location to anyone other than my enemies. Its a shame since it is a beautiful location. But not everything that shines is gold.

I call they dont answer the phones . The phone rings and rings no response i show up to the store they dont want to answer no questions just rude.

Id say your associate Valencia was about as helpful as a Walmart employee but even they shouldnt be disrespected like that. As someone with 10+ years of retail experience I was just disgusted by her attitude when it came to her customer service.

My son had bought Nikes this past June and already in December the bottoms were worn out. With Nikes warranty I was able to return the shoes to an authorized retailer to exchange them. The sales associate/manger, Freddy, was very understanding and helpful! We had a great experience. My son walked out wearing new Nikes!

Staff was very helpful went the extra mile for customer service..

Great Customer Service, MY GO TO Footlocker when I’m in town

If I could give this place zero stars I would without a doubt. The customer service here was actually terrible. They don’t follow corporate policies, then when you call corporate and they tell you they will lie to you just to get their way because they are based off of commission and don’t want to hurt their own sales.. what is that telling you about the company. The girl who works here was super unprofessional and did not even attempt to help us out at all. Never coming to this location again. Ridiculous and will be reaching out to the store manager tomorrow.

Great selection of shoes and athletic apparel. Helpful staff.

Finally had the sneakers I wanted.. everyone is always very friendly and helpful

Poor customer service.

Nice store. Convenient location. They had exactly what I wanted and in my wide size. Im a happy camper.

I CALLED IN TODAY TO JUST ASK A QUESTION OR 2 AND I GET HUNG UP ON THESE GUYS ARE RUDE AS HELL I CAN IMAGINE IF I WALKED IN THE POOR SERVICE ID GET, I DONT THINK ITS THAT HARD TO ANSWER A FEW QUESTIONS ABOUT A SHOE 👟 RELEASE. YOU GUYS SUCK, AND SHIULD PRACTICE COSTOMER SERVICE SKILLS,, HAVE A GOOD DAY

I found what I was looking for. Plus customer service was great and helpful.

I love the new shoes I bought from Foot Locker they are great.

Good customer service when you go in store but trying to contact store thru phone to find out if my order had arrive is the most horrible service phone is always busy and when it finally rings nobody answers..so just have to get in my car drive to store to find out order is not there yet..Anybody would pist off dont you think thats the reason customer would like foot locker to answer the phone maybe we dnt have to waist time and gass for NOTHING😡😡

Great variations of the shoes but customer service is way to annoying and bothering

Meager selection of shoes

Friendly staff, no issues.

Uhm, its dope.

A hidden gem in Colonial Plaza

Very helpful

Shoes!

Love it

Your workers are very kind