Unfortunately, there are a few businesses in this building. Those operating solely as Orlando Kitchen & Bath arent decent at all.For US Design Source: Michael and his side of the shop are phenomenal. Lauren is an absolute pleasure to work with - she has a knowledge and passion, and its very clear. She and Michael are honest with you, and are willing to talk through every detail - not just sell you, but talk through why what you want may/not work, and/or what would make the most efficient use of your time and/or money.For Orlando Kitchen & Bath: The owners of Orlando Kitchen & Bath are absolutely horrible. Traci and Sean (yes, with an I, per their business cards). Theyre rude, in-your-face, obnoxious. They talk to you like youre idiots, dont know what youre talking about, AND dont know what you want. As if these werent issues - they bluntly tell you something is stupid and/or wont work without offering explanation, and then they avoid talking proper numbers - as if they just want to see how far they can push the cost before you stop them. Wed contacted and met with them quite a few times over about a year. Wed encountered six different girls in the office in that time. We say girls, because thats how Sean referred to them: Ill have one of my girls do it. It felt wrong and disrespectful. Some of the girls were incredibly attentive, kind, knowledgeable, and communicative too - Heidi and Samantha, the Executive Assistants (though we got the feeling they did way more than ever given credit for, because we could hear them being given personal tasks, and even tasks using their personal cars). There were a couple designers, but Stacy was great, and really worked with us. The woman at the front desk, Tiffany/Tiffani (we werent sure), was just pleasant and informative too. The way Traci and Sean spoke to some of them was absolutely abhorrent. You can always tell a lot about some people by the way they speak to and treat the wait staff, their office staff, and/or their cleaning staff. This was embarrassing and made us uncomfortable to witness/hear - theyd yell, demean, demand, ask horribly rude and accusatory questions, and not once compliment or thank them. We hope the women working for them moved up and out of there. Unfortunately, after working with the owners, we just couldnt make a proper case for working with them. When you work on a remodel or a new-build of anything this business offers, youre looking at a significant chunk of time. We didnt want to invest any time on the chance wed have to work with Sean or Traci further (rather than just deal with the accountant, Heidi/Samantha, or the designer), and we didnt want to risk the dishonest business dealings we felt were in our future if working with them.EDIT: Weve since found out that all the women in the office have all left - good for them! Weve also since been told that Orlando Kitchen and Bath no longer does residential work. So we guess that worked out, all in the end.

Their team is very nice and easy to work with. The quality of their work is really good as well. I looked around a little and they beat the other quotes that I received for a kitchen remodel.

Beautiful cabinetry design. The also do a heck of a job remodeling your bathroom.

Worst customer service I’ve ever seen. This place is run by morons. Met the owner or manager. Listening to her before I spoke showed me she’s incapable of grasping professional conduct. Never going back, ever!

Today, I visited your showroom to look at counter and flooring samples. The sales woman did not give her name. She had dark hair. I asked a simple question... What is the price per square foot of Ceasarstone Chocolate Truffle?Instead of giving me a straight answer, she condescendingly asked, So are you familiar with the design process? As a matter of fact, I am. However, that wasnt my query. I know edges and cuts cost money. I know shape matters. However, thats not what I asked. As Caesarstone is a manufactured stone and therefore has no additional cost for quarrying, there is a simple answer to the question... the price. I never received it. When it became obvious she wouldnt answer, I turned my attention to counter samples. She left the room and began trash-talking me to someone in plain earshot.Is that how your salespeople do business? Is that how you do business, because that is most certainly not how I do business. I briefly looked at flooring and left. I have an entire house to renovate... cabinets, counters, floors... and thanks to your salesperson, your company will not receive a single penny of my $70k renovation budget. I suggest you school your salespeople in customer service. The attitude I received today was inappropriate for a company that wants to continue to succeed.Id received a few positive reviews for your company, but Id also received several negative reviews. I now see the negative ones are most accurate. I will now begin to post my own reviews of my experiences far and wide... Facebook, Twitter, Linked-In, Angies List, and every home decor and improvement website I can find to warn others about your stores deplorable customer service.And yes, I will be researching owner information and passing this same text along to them, so it cannot be intercepted by anyone wishing to cover their tracks. Good day.

Excellent, Cindy was very nice and professional

Poor customer service