Nothing I enjoy more than working with an establishment that is 1. easy to do business with and 2. consistently exceeds expectations. Toyota of Orlando’s Body Shop is one of these places. Big thanks to Jason for outstanding service and exceptional results today (now twice!) My first experience working with Jason related to tailgate work needed on a newly purchased, used RAV-4. I was never more appreciative than when he informed me this would be handled under the vehicle’s original warranty because it was otherwise going to be a very expensive repair. I went back today, over a year later, with another tailgate-related issue knowing the car was now out of warranty. I was preparing to receive the worse news. Jason again delivered the best news: an electrical component had come unplugged. Jason and his Team fixed it while I waited. I was back on the road with a functioning tailgate and on my way within the hour. Exceptional! Many thanks to Jason and the Team at Toyota of Orlando Collision -- x2!!

They did a great job fixing up my sons car after he was rear ended. Everyone was very nice and very helpful.

I had to take my car 3 time to fix a bumper repair. And worse inspection every time they fixed it I pointed something was not right. I use this dealer for oil change and they are very good only the body shop people are careless. My Coworker had same issue last year and told me to avoid them but I still went there as I thought I will be fine and how bad a dealer body shop can be but now I know …..

I must say...there have been a few times I needed some paint work and parts installed on my Tundra (cosmetic changes I wanted to make) and the GM Jason has always gone above and beyond and been so helpful. I dont usually write reviews but felt the need to shout out Jason AND the staff there. Great work and thanks again.

This service rekindle my desire to own a Toyota. KUDOS to the body repair service team. From start to finish Great Job

It was a terrible experience. I had to bring my car back 5 times. The guy John Wells Bells was a conspiracy theory not. And would not let me get my car back until he told me about the bombs in the world trade center. That man should not be a manager of any department.

I just finished with my first experience ever at this body shop. I have to say, they make me want to damage my vehicle more. The entire staff was professional and kind, the work was performed on the schedule that they gave me, done well, and the total price was actually less than what they had quoted me. Even one of those traits is enough to keep me returning for any future needs but combined it makes them easily the best body shop I have ever used.

They did such a good job with my car! I just got it back from them, and I’m speechless. Not only did it get fixed way earlier than expected, but it looked so shiny and pristine when I picked it up. Victor, thank you so much for all your help. 10/10 would recommend!

The gentleman that speak to me at 6 am was call Kenneth he was super nice and professional. Honestly the only people that told me the time of collision were very bad terrible to say the least they didnt give me correct information as of time of opening they told me 6 am and it was at 7 am, they couldnt answer me if I had to do an appointment and they couldnt either online service was the worse but Mr. Kenneth was the best by far in customer service and knowledge. Thank you

Victor did a great job! He was very helpful and patient throughout the whole process and the job it self came out perfect!

I cant express my gratitude enough for Jason Martinez, the body shop manager, and the level of professionalism and care I received. I traveled from Atlanta to have Jason take care of my car after a phone conversation. I had a strange request, to install a protection device for my catalytic converter on my Prius, something my Toyota dealer in Atlanta could not handle. In this world it is rare to find someone of his caliber in the service industry. Toyota of Orlando was always where I took my car for service as a long time Orlando resident so calling them and trusting them was not an issue for me. Jason went above and beyond, took care of my car as soon as I walked in the door, he was pleasant, professional and, after an incredibly rough day, put a smile on my face even though what I was requesting they had never done before. Not only was the work perfectly completed but the way I was treated exceeded my expectations exponentially. Thank you Toyota of Orlando for your great service staff and for the level of professionalism and quality of work I have always experienced as a customer for the past 8 years.

I waited 25 minutes for an estimate I was told she would be 10 minutes poor customer service. Only 1 person in the company who could help me

This location was awesome! Victor was amazing through the whole process and always helpful and patient with my 200 questions. Thanks Victor!!

Victor kept us informed throughout the entire process. Seamless experience, car looks like new. Thank you!

Great work and Price. Dealt with Jason, the manager and he worked me in and got me all taken care of. This is my second time bringing my car there, and have had great experiences. Will recommend.

They fixed my car in about a week. Im really happy.

If you need your car repaired in anyway at all. I highly 100x recommend Jason Martinez and his team! They are all so pleasant, very knowledgeable, and their work is impeccable!! Also may I add the pricing is affordable. I will always go back to Toyota of Orlando to see Jason and his amazing team. 1,000/10 for me!! You will not be disappointed whatsoever. Thank you again, Jason!

Amazing customer service! Needed my car back by Friday in order to make my sisters wedding dress fitting. Toyota of Orlando Body Shop was in contact with my mom & I every day with an update & got it done! I picked my car up Friday right before close & the car was totally clean inside & out. My car looks brand new - you could never tell she was rear ended 2 weeks ago lol. Very impressed! Thank you guys 🤩

After being rear ended on I-95 N on 8/16/2020, I immediately had my car towed to Toyota of Orlando Body shop the next day and could not be more please with the work done on my car as well as the professional service and updates on my car not to mention having the car ready 5 days ahead of estimated completion time!!! Thanks again to all the staff that worked on my vehicle and the rest of the staff that kept me updated regularly! I’m very pleased and satisfied with the body work completed on my 2015 Toyota Camry!

It was such a pleasure working with Victor during the repair of my Camry. I would call Victor and he was always so professional. He was truly concerned and he made me feel that everything will be taken care of..Which is was... Victor is an Awesome Assets to your company and Im so glad to have had him as my go to person. Keep up the good work Victor. And Thanks for everything. Very Satisfied Customer, Debra Harvard 😊 And my car looks really good.. Great job on the repairs.. Thanks Again !

Maria Rivera was extremely helpful! Her attention to detail was amazing. She kept me in the loop with my car as progress was made and was very responsive to my questions and concerns. Top notch service! Will do business with Maria again! Give this young lady a raise!,

Jason, the Manager of Toyota of Orlando was very professional and help me throughout my experience with my car services. Thank you Jason. Also Victor and the ladies at the front desk gave me exceptional service as well. Thanks to all of you. I will recommend Toyota of Orlando to my friends and family.

Thank you Victor and the Toyota Orlando team for helping me get my car back on the road awesome service quick feedback I appreciate all your help

The service here was phenomenal. Victor Morrell and Jason Martinez provided excellent service and I feel I chose the absolute right place to get my car fixed

Job: replace front pumper of my Lexus ES350. The parts arrived quickly and the whole repair was done in a week. They kept me informed of the progress and even fixed some scratch beyond the front pumper. I am very satisfied with the repair.

Got rear ended on i4 in my 2020 corolla and this location took amazing care of me and my car to ensure I would have it back when I needed and at full original operation and looking brand new. Highly recommend. Excellent service and repair time

Employees are courteous and professional. Quality assurance needs serious attention. Vehicles are not properly inspected before returning to owner.

They take the sweet time, there is no communication with the costumerUpdate : my car have been there almost 4 week I dont have any update and they do not give any information about what happen very poor costumer service by Victor sadly I cant give less than 1 start they do not deserve any, and the costumer relacion manager just give excuses and wrong information about what my car and what I signed, I request update twice per week if Im lucky enough I get 1 call of them just saying an excuse and delaying the date.

I brought my Yaris IA in for severe front end damage. I experienced excellent customer service! Ken and Janet kept in touch with me the entire time through text and email. We had a diagnosis error after the repairs were complete that required a Field Rep to come out and Ken called them daily and was on top of things the entire time. They handled all communication with Geico and handled all my rental services as well. I highly recommend this location.

Picked my car up today and they did a great job of putting it back together, good as new!! Victor and Jason are great! They both were very patient and took the time to explain everything g to me and answer all of my questions.

It was very professional from the beginning. I got a quote and submitted to my insurance company. With the help of Ken Baxley, he kept in touch with me on a daily basis. He even had to deal with my insurance company but he kept me in the loop and even helped me get more money for a roof rack that he was replacing. Janet helped with all the insurance and got my truck out the day it was expected to be done. I cant say enough for what they did for my tundra. Dont hesitate to come to Toyota of Orlando!

Highly recommend this shop. Great staff and service. And they only use OEM parts. Ask for Victor.

Huge Thank you to Jason and Victor ! Such great customer service, very friendly guys . Was on top of everything, fixed my issues and answered all my questions I had ! Highly recommend Toyota of Orlando body shop and highly recommend to go see Jason and Victor for vehicle services 😊 Definitely going back for any other vehicle needs

Had some repairs done on my 2020 camry and Im very pleased with the results, the staff is amazing at what they do, wouldnt take my toyota anywhere else.

Took my vehicle in to Toyota of Orlando for some body work I needed done on my vehicle. Victor took care of me with great customer service. My vehicle was ready for me before the estimated finish date! I’d highly recommend you come in to see Victor, if you need to get any body work done for your Toyota!

I am extremely pleased with Toyota of Orlando, and the repairs they made on my car. They were fast and efficient and Victor definitely helped me out with my car! He was extremely helpful, very attentive and always gave me updates on my vehicle.

Victor was great! He fixed my problem and was very timely and friendly. Thank you!!

Victor helped us a lot. It’s never fun to have a fender bender, but this collision department helped us greatly! We’re very happy with the service.

I am not really at all satisfied with the service from Toyota. To start the whole process, they estimated my car had 3500 worth of damage and would be finished in 8 or 9 days max. I know things can change and I was skeptical it would be that easy. However, I was moving during this time and I specifically asked if there was any chance my car would not be done by the 20th, the answer was no. I ended up getting my car back on the 23rd (almost 9k worth of damage), which ended up affecting my moving plans. This was esp. frustrating considering after extending the completion date twice they had told me I would have my car on the 19th, the day before I moved. Secondly, I know it’s not directly Toyota, but they are associated. The guy who gave me a rental at the hertz location there was not friendly or helpful and acted like I was an inconvenience, but again this was not a huge deal. Then I received my rental and it was disgusting. I was finding trash and throwing it out the longer I had it. There was dog hair, crumbs, and spills in it. Again, not the end of the world, but unprofessional. What really bothered me is that when I went to pick up my car, there was a half empty coke can sitting sideways in the cup holder with spills on my console. There was also a half empty water bottle from a brand I’ve never seen. They both belonged to the people fixing my car which honestly is outrageous. I keep my car clean and it’s not their place to even be drinking coke in my car let alone leaving the trash behind. There was also some (I’m assuming grease from their clothing) on my front seat. I do have light leather seats, but the least they could’ve done was wipe it off. Had I not needed to rush to work I would’ve addressed this the day I got my car. Finally, the car does look good on the outside, but the two things I loved about my car were how smooth and quiet it was. It has a slight vibration now, seemingly while idling, and it is not as quiet. I’m assuming the two are related, but I just haven’t had the time to bring the car back between work, school, and moving.

Victor at the collision center is probably the biggest waste of space you could have hired. Ive spoken to this guy about 3 times and he seems to get worse. He has 0 customer service skills, doesnt care about your wants or needs, and is beyond rude.

Kayla up front in collision center has a great attitude and is also knowledgeable.

Thank you for doing GREAT SERVICE

Im very satisfied with the repair of my vehicle, It was a professional work, good quality and completed on time

Excellent service. Deliver on schedule as promised!

Body work after being hit took much longer than the projected time frame but overall, work was well done.

Now they partner with insurance company and will use all after market and junk parts to satisfy insurance adjuster as well as delay your repair more then 10 days, better to take to insurance company junk repair shops to save time and headache. Because both outcome will be same

Victor very helpful explains everything clearly.very satisfied.

Victor helped me get an estimate and was very kind and professional. Highly recommend.

I was in an accident someone rear ended me and took off, i was so upset because this car of mine is my baby had her for almost 3 yrs and now she wasnt perfect anymore. Took her to toyota of orlando and shes perfect again. They took good care of my car, you cant tell she was hit at all. Everyone was really nice and they kept me in the loop on what was going on. I recommend toyota to everyone i know.

Victor Morrel showed special attention and very professional

Victor took great care of me, came up with a simple solution that saved me a lot of frustration, great team you have there and would definitely go to them again if I had an issue

Brought in my car yesterday and Victor looked over it and said he can take care of me first time in the morning. Very kind and professional.

Victor is THE MAN.Had a 2011 Camry SE with a hole in my bumper and lots of roof dents. It looks brand new now

Can always count on them to be there when I need them. Thank you Jason for all your help

So far 5 rating. Will see work when done.

Awful communication. Repairs were well done.

Spectacular service, and great communication.

Great service and quality work.

Victor was awesome!!!! Great service!!

Excellent customer service.

Excellent service!!!

They took great care of me, I left my car for paint correction, and they did very well. On the scheduled date they delivered the car to us. And they gave us a car while ours was in the shop.Mr. VICTOR took great care of us. 10 points.

I had a good experience with the service advisor Victor. I recommend it 100%

Victor was very professional and my car was like new. I recommend their services to everyone!

Victor was a professional advisor at the time of listing my car. I recommend it 100%.

Victor helped me with my estimate. Excellent service!

I do not recommend this workshop at all ... they returned my vehicle in the worst possible condition ... the lack of qualified personnel to carry out the evaluation prior to the final delivery is noticeable for miles ... terrible service.

Excellent service. And very excellent people. They help the client a lot (victor morrell, janet perdomo)

Tremendous work to my vehicle victor very grateful and very good service