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Monarch Powersports
350 W 800 N, Orem, UT 84057, United States
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Monarch Powersports
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Om
Review №1

Great place. Helped me every step of the way and explained everything so everything was clear. Totally recommend for any powersport needs

Ja
Review №2

Incredible service, kindness and knowledge. Our purchase was quick and simple. I also felt understood and well informed about our options and couldnt be happier with our purchase! Would absolutely shop at Monarch again.

Da
Review №3

Mike helped me out and took care of me very well. I highly recommend monarch husky for their knowledge on their own products and sales technique which was low pressure. Loved the experience. Walked away with 2 bikes 🤟✊

Da
Review №4

They did a great job putting the wheels on my atv!

Te
Review №5

They need to have more up front communication on parts and leadtime not after you drop a machine off and call for update three hours later.

Th
Review №6

Great dealership! I bought my Zero motorcycle from Monarch, and Mike was my salesperson. He answered many of my text messages, and he’s extremely knowledgeable. Love the fact that he’s not just a salesman but also a Zero owner too.

Mi
Review №7

Cannot give these guys a high enough rating. I had a simple question about my rear brake, spoke with Rob on the phone who told me he’d love to help and to bring my bike in right then and he’d have one of his technicians look at it. Will, the technician, looked at it and had me in and out of there in a matter of 10 minutes. When everyone else told me no to just having a quick look at my bike, they said yes. These guys are awesome. Super knowledgeable and even took the time to explain how it all worked so I could do it on my own. Will definitely be coming back!

Sk
Review №8

Took my bike in there three weeks ago to get done. Still don’t have it done. Every contact that I have had with them is calling them to get a status update. They got parts in at the 2 week mark. Now I have to wait another week and a half before it will be done. I called in on week 2 and they told me that they were waiting on the parts to they have them and should be working on it. To my phone call in week 3 that they were still waiting on the parts until I told them that I called in last week and was told it was in. So now it be a week and a half from parts in to completion. There is no communication between the customer and shop. So make sure you call every other week so they don’t forget they have your bike. Also plan on some time for service to be completed and hope you don’t need it quick.Update: after a month with them having the bike it still isn’t working. I called them on the month mark and they said that it still needs more work. So I asked what was taking so long and he said they were supper busy. But when I went in to pick it up that day there was 3 people sitting around and no one in the shop working. So that is why it takes so long. Also it cost 110 dollars an hour for the work and they put in 2 hours of work on it in a month. So expect a lot of time to get anything done on your bike and it will cost you over 300 dollars and it might work when they are done!Response from owner: If only I didn’t know about supply chain. But I know about customer service and unlike yourself you have no clue what that is and how to communicate with people that give you business. I am glad you know how to take care of customers. Also just because I had it for awhile doesn’t mean anything. I took it home and took it for a ride for 10 min before it die. I am glad I paid 350 dollars for nothing! Go anywhere but here!

an
Review №9

Great info and service to customers.

Co
Review №10

Terrible service. Called them about getting my fork seals replaced on my KX450. They said they could do it and it’s .5-1 hour job, so about $50-100. I brought my own seals and dropped the bike off. Never heard from them for a week. Called them multiple times to get an update on my bike. They decided to order column bearings WITHOUT my approval and when I came to pick up the bike my bill was almost $300, way over what they quoted me. I told them to cancel the order for the bearings and still had to pay $260 for LABOR ONLY on my fork seals. Even after I told them I was quoted half hour to an hour over the phone AND when I dropped the bike off. They basically said too bad this is how much it is. Never coming back here again. Worst service I’ve ever dealt withEdit from owners response: I completely understand what was agreed upon. The reason for the 1 star review is because your guy told me a price over the phone AND in person when I dropped off the bike and didn’t honor it. As a good service department, you would either honor the price you gave me, or called me to let me know it was going to be more BEFORE the work was done

Ke
Review №11

Edit: owner said they didnt have my correct phone number, but I dont see how this means they had to wait three days to get started.Dropped a rim and paddle tire off on Friday, they told me it could be mounted by the end of the day. No call Friday, no call Monday. I called Tuesday around lunch, he said my tech will do that for his next job. Four hours later, no phone call, so I went to pick it up. It was done, but they never told me, so I got lucky there. And $45 of labor to remove a knobby and mount a paddle tire seems high. My go-to guys in Springville did it for $25.

Wi
Review №12

Their service staff has gone far above and beyond to help riders stranded miles from the shop right before closing time. Fantastic service and Ill stop in whenever Im in the area to give them my business. Well done folks, well done!

Mi
Review №13

Only place around with the torquey and quiet Zero electric bikes. Always friendly customer service willing to answer all questions.

St
Review №14

We would like to thank the staff of Monarch Motorsports for really, REALLY going out of their way to get a competitor in the 2019 Iron Butt Rally back on the road. That kind of service is getting hard to find these days. Thank you for demonstrating that some dealerships are still staffed by motorcycle enthusiasts, not bean counters!

Pe
Review №15

This place helped me out big time when I broke down in the middle of a 1200 mile ride 700 miles from home. I’m coming back to buy my next bike.

ma
Review №16

They are not professionals, bad experience. I dont recommend it to anyone looking for a bike

Da
Review №17

The Best! 10 on a scale of 5. Remember Monarch Powersports for your Fun Adventures.

Ma
Review №18

Friendly staff and great selection. Best dealer in the area.

By
Review №19

My husky 300 TX is awesome. Very happy I bought it. You won’t find more helpful, friendly or a more knowledgeable staff anywhere .

Al
Review №20

Worked with Rudy in the service department and he was extremely friendly and professional. The labor rates seemed fair enough, and they had the tire I needed in stock.

Ha
Review №21

Somehow these people got my number even though I have never been here or even heard of this place! They texted me asking me to review their store. So here ya go I hope youre happy

Ju
Review №22

I bought a used 2018 ktm 450 with a timber sled. The bike was a trade in and after I took it out the Fi light would pop on and the bike would start to back fire. I called Mike at Monarch and he recommended that I take it to the KTM dealer to have it checked out. So I did. The dealer hooked up the KTM computer and the TPS(throttle position sensor) was not working. Part got ordered and Mike and Rob at Monarch paid the for the repair. The Fi light would only pop on after the bike had warmed up and I was opening it up in the powder. So Monarch had no way of knowing. Im happy that they made things right for me on this bike and I look forward to riding the rest of this winter.

sh
Review №23

Very nice sales persons. I wasnt forced into anything. I had a very chill very good experience. A great trade value and a great motorcycle.

Ad
Review №24

Went out of their way to make sure I was taken care of

Mi
Review №25

My Zero was recalled. The guys at Monarch were extremely helpful and efficient when assisting with the transport from Boise, Idaho. The transaction and logistics were handled expeditiously and thoroughly. With my thanks, Michael Faison.

Pa
Review №26

Worst service ever. The owner is also uninterested in the poor work. Get the to the Edge. Avoid this place like the plague. The response below is completely untrue. I am havingto start legal action to get any kind of reply.

Za
Review №27

Everybody that works there gave me all the info I needed and wanted when it came to buying my TE300. They didnt force me to buy. Great guys and I would buy from them again.

La
Review №28

Like to see lower prices on pretty much everything. Overall Ive had good luck with Monarch and I will continue to go there.

Ke
Review №29

Nice staff and the drop off area for service is nice.

Ro
Review №30

Sold my used Yamaha Super Tenere thru Monarch Powersports and was happy I did. Very easy process with great results. The way they marketed the bike with awsome pictures and online ads was way better that I expected.This shop is a real motorcycle shop, which is becoming harder to fine these days. You guys rock....

Ha
Review №31

I dealt with mike over one the Husqvarna side, and Ryan on the Honda Finance side.Seriously great experience with some great people! Mike made it very simple, and called me on his day off to talk about a bike I had inquired about...the shop wasn’t even open and he called! Honestly, that sold me and I knew I’d do business with him. Monarch is still as great as they were 10 years ago. They treat you like family and are transparent and upfront with their dealings. I’d highly recommend mike if you’re going to buy a Husqvarna.Ryan was super cool and wasnt like other finance guys by pressuring you in to buying backend products. He was himself as well, which I respect highly...thank you sir!10/10

Ro
Review №32

A friend needed some emergency motorcycle support from 200 miles away recently. These guys helped out. I quote from the report: [We] contacted the shop 45 minutes before closing and spoke with owner, Bob Morgan. Bob said he knew all about the IBR and wanted to help get Kaz back in the rally. Mechanics Kyle and Devon were packed and ready to leave after work to ride bikes in Moab. They unselfishly adjusted their plans to go to Kaz’s aid, going over and above all expectations, bringing food, water, and the new tire. With the clock ticking, Kaz had his rear wheel removed when they arrived. The tire was mounted and Kaz was back in the rally, thanks to the generosity of the owner and staff of Monarch Motorsports.I highly recommend this place.

To
Review №33

Always friendly go the extra mile

Gr
Review №34

Very fast shipping. Product is A+ condition.

Ji
Review №35

Charged me 3600.00 to change my mind about a purchase. I gave them 7 thousand dollars and they charged me more then half to return a bike.

No
Review №36

Lots of inventory and the staff knows their stuff. Great place to buy a bike.

Information
100 Photos
36 Comments
4.2 Rating
  • Address:350 W 800 N, Orem, UT 84057, United States
  • Site:http://monarchpowersports.com/
  • Phone:+1 385-988-7000
Categories
  • Motorcycle dealer
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–1PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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