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GAVITO AUTO
1042 Industrial Park Rd, Orem, UT 84057, United States
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GAVITO AUTO

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Ke
Review №1

They were fantastic. Some of the best customer service I have ever experienced; they stayed late to make sure my car was finished. It was reasonably priced as well. I recommend them 100%!

ja
Review №2

Sergio was definitely the most laid back guy Ive dealt with. He was professional, courteous, and respectful. The vehicle I bought from them is a nice Honda and he went beyond the normal for me. Im very glad I found these guys. Also very happy with the sale. All around great company. Thank you for the car and the great experience!

Na
Review №3

The electronics on my car suddenly all went haywire and they were the closest shop. I pulled in unannounced 30 mins before closing and they didnt even bat an eye, helped me out and I was on my way in less than an hour. Great customer service!

Co
Review №4

These guys are awesome! Very friendly to customers and always hooking their customers up with great deals! Sergio is easy to work with and very friendly!

As
Review №5

Gavito Auto is a very family friendly dealership, My boyfriend and I have bought a car from here and have loved every minute of it and havent had any problems. Gavito Auto is a hard working dealership and always gives it 100% at everything. They are very organized and professional. I would definitely recommend coming here when looking for a good used car. Plus they have super cute dogs!!💗

Em
Review №6

Nicest guys, they really know what theyre talking about. Sergio is super helpful.

Am
Review №7

We bought a car from them after they showed us the services that had been done. When we got it home we had a ton of problems with it. Took it to our mechanic and he said he’d never seen such bad breaks or a dirtier air filter (white clouds were even coming out when we ran the AC!) The suspension was all messed up too. All these things were checked off as done by Gavito but it was clearly a lie and he absolutely refused to work with us or make it right in anyway! Don’t trust them!!! They are very deceitful!

Ro
Review №8

My wife posted a poor review, and Sergio with Gavito Auto responded saying, “Your mechanic found out these issues which were the brakes and rotors that were replaced by our mechanic like I mentioned the parts had warranty but you kept insisting you wanted money back which we are not able to do.I saw the brake pads and rotors my mechanic took off the van, and if Gavitos mechanic replaced them before we bought it he must have replaced them with some he salvaged from a junk yard. When I called and talked to him about it the first time he claimed he did not know if his mechanics replaced the breaks, but in his response above he seems to have remembered differently now that his public reputation is on the line. Sergio also claims that he offered us a warranty on those parts, but the warranty was only for engine or transmission repair and the best he said he could do for us was give us a free break and rotor job the next time we were in the area and that it was our fault for not checking them before we bought it. When we test drove the vehicle we didnt think we needed to have the mechanic check it for things the dealer marked off on the maintenance log as having been done, so we didnt. I guess we learned our lesson.We filed an official report with the Division of Motor Vehicles against Gavito Auto for misrepresenting the vehicle. We will see where it goes from there.

Ka
Review №9

A family member bought a car from here. They completely mis-represented the car saying they checked it for problems and they did not. They have had nothing but problems just days after purchasing. Be very leery!

Jo
Review №10

This is my second car I have bought here and it’s one of the best dealerships I have been too the help you with everything and they do about everything to cars and the prices are really good whenever I needed anything they were able to help me out

La
Review №11

Super friendly and didn’t hide anything! The car needed a few repairs and they happily did them. Highly recommend!

Ag
Review №12

Just bought my car from them about a month ago.They are a family owned business. Super nice and friendly people. My husband and I left very feeling confident/comfortable with our purchase! Definitely worth your time! 😊 thanks so much you guys!

Ko
Review №13

The owner and I agreed online to meet at the dealership and check out one of the cars. I arrived later than planned and no one was at the dealership. After I waited for 40 minutes, the owner and a few employees showed up. No one spoke English which made it difficult to discuss details about the car. They offered to let me test drive the car but I never drove it out of the lot because it had several issues that werent shown in the online listing. It seemed like the vehicle wasnt inspected properly.

Sh
Review №14

2 weeks waiting period for the repair on a car that was brand new to me. I didn’t even drive it a few blocks and had a o pay for towing. Awful dealership.

Ka
Review №15

Great service, had the front of the car replaced by Sergio who did a really nice job. Would definitely go back to the in the future for repairs.

Di
Review №16

I bought a minivan from these guys on Nov 1st. Sergio signed an agreement that he would take care of the DVD player if it still didnt work when the remote arrived. Well when the remote arrived it still didnt work and its been months now and he still hasnt honored his word. He hasnt been good at returning our calls or texts especially after the new year. He promised the first week of January after my husband stated he might get his brother who is a lawyer involved. It is very unfortunate since the main reason I bought the van was for the DVD player. The van also started minor leaking soon after we purchased it. Because it didnt leak when we took it in they didnt do anything about it since it is basically a slow leak that shows stains overnight. So all and all weve had a bad experience. I will update this review if the customer service changes. I will give them the benefit of the doubt and maybe they are still recovering from the holidays.Update:. We got the DVD player fixed 1/18/19 so they did finally come through.Update: Lemon Alert! I have now spent thousands of dollars fixing a number of major issues. Before buying from these guys I would definitely get a mechanic to take a look at it. I wish I would have!!

Er
Review №17

Sergio and the crew at Gavito Auto are top notch. We are moving across the country and started experiencing very concerning car trouble just outside of SLC.Seeing the good reviews, we pulled off the highway to Gavito Auto. As soon as we stepped in the shop, everyone was very kind and dropped everything to check out our car.The crew quickly deduced what may have been wrong, recalibrated the throttle body, and took a test drive with us. Throughout the entire diagnostics process, Sergio explained what he was doing and what they were seeing.By far the most honest and reassuring experience we have ever had with a mechanic.

Sa
Review №18

Good service

Ef
Review №19

Nice People

La
Review №20

My husband and I are new to the area, we just got stationed here from Oklahoma. I found out about this company online and decided to purchase roof rails for my Jeep Renegade. Not only was the communication quick, but the customer service was amazing. They even went out of their way to install them for us and saved us the hassle of doing it ourselves later. Very thankful for these guys! 10/10 would recommend!

Sp
Review №21

Great Service and Fair Pricing. Only day I could take my car in is Saturday and they are one of the few places that are open. Diagnosed the problem right away and had everything fixed a couple hours later. Will definitely be coming here for all my maintenance and repairs!

Jo
Review №22

Excellent service. Fast, reliable, and was ready to answer any questions I had. Really make you feel like you are more than just a customer. Great for the price as well.

Sp
Review №23

I bought a little Toyota Camry from Gavito a few months ago. They are a really small, family-run business so it took them a little longer to process everything than you might get at a bigger auto business, but it was worth it! They were super kind and honest, and did everything they could to help me. Because they have such low overhead with so few workers, their prices are noticeably lower than other dealerships.

Ma
Review №24

Worst people to work with! Told me a price and a time frame 6 weeks later car is still not done. When they said it was done I went to pick it up and the paint and body work were so bad I would not take delivery until they fixed it. After 3 more weeks car is still not finished but they wont do anything about it. Stay very far away from them, lied to my face and wont back up their work or honor their word!

Wa
Review №25

Great service! So reliable and they get the job done! Thank you so much for accommodating to my needs!

Ea
Review №26

Great cars at a great price with great service from really nice people! Totally recommend!

Dr
Review №27

Sergio was very relaxed, professional, and not pushy. Great car and service.

Fr
Review №28

Good service, honest damage assessment, and fair prices

Ro
Review №29

Great service and prices! 10/10 would recommend!

Da
Review №30

Really good costumer service and real professional business. very recomend you will not be disappointed if i could give more stars i definitely would

Ga
Review №31

Great place to buy a car. Thank you gavito auto

Br
Review №32

Did tune up and replaced starter all in one visit. Great service

Wi
Review №33

Very professional and enjoyable experience!

ne
Review №34

Very frustrating and irresponsible. Lies about the cars.

Al
Review №35

Great work 🔥

Lu
Review №36

The best in the best

Do
Review №37

Not a good value for the cars. They lie about them!

Jo
Review №38

Bad service you talk to them on the phone and you never answer

Al
Review №39

I bought a car recently and it was perfect, I was delighted with the owners! 100% recommended and trusted

Em
Review №40

I really liked the fast service and very well done.

Al
Review №41

I like the very professional service. Thank you

Information
63 Photos
41 Comments
4.5 Rating
  • Address:1042 Industrial Park Rd, Orem, UT 84057, United States
  • Phone:+1 801-906-3672
Categories
  • Auto body shop
  • Auto auction
  • Auto repair shop
  • Auto spring shop
  • Auto wrecker
  • Car dealer
  • Car repair and maintenance
  • Car service
  • Used car dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:10AM–6PM
  • Wednesday:Closed
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
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