Hanania Collision was absolutely amazing! Not only did they have my large repair finished by the promised date, they kept me informed throughout the entire process, which I am super thankful for. Communication is key to great customer service and they are definitely on point! The repair they did is amazing, I was really worried about the paint match because it’s a special edition matte paint, but they matched it perfectly. The body repair is great too (my car was hit 3 days after I bought it! 😂🤦🏼‍♀️) and they made it look like it never happened! Hopefully I don’t end up in another accident, but if I do, I know exactly where I’ll be taking my car 😊⭐️⭐️⭐️⭐️⭐️

Had to take my wife’s car in for a couple of scratches and got the estimate and was able to drop it off the following day. Dealing with Mike Towns was a great experience and he had to put up with me calling multiple times needing an update but did finish on the time frame he had given me. I want to thank Mike Towns for being very professional and with the help of a tech saved me from going back another time. This was the second time we had used them and will recommend them to any body who has auto body needs. The whole staff there is great and the manager Matt has help out in the past and it shows in his staff. Great Job and my wife is thrilled to have her car back looking great again.

Hanania Collision was very punctual, used a high quality paint, give a lifetime warranty on their repairs and everyone I met there was very professional, friendly and caring. I would not take my cars and trucks anywhere else for body repair. Thank you Mike for keeping me informed on every step of repairing my truck. You treated me right and was very caring and helpful from the beginning to the end of my truck being prepared and painted. Shawn, you did outstanding workmanship of painting my truck. You were very meticulous in preparing my truck to be painted and also did a fabulous job of painting it with perfection in matching the color of the paint to the rest of the truck. I have told my wonderful experience to my relatives and friends, and they told me they will reach out to Hanania Collision for body repair. You went above and beyond with excellent workmanship and the wonderful personal touch of the entire staff of always being courteous, caring and trustworthy. I highly recommend Hanania Collision. Thank you Hanania Collision!

These people are awesome . I would send my Mom to Hanania Collision on Wells Road . I had my car fixed there and found their work to be exceptional and they are 100% honest and saved me money . On two separate occasions they openly gave me a lower bill than they originally thought once they knew the true cost of the work. I wouldnt go anywhere else, hard to find a good honest body shop . Matt treated me right and deserves 5 stars.

My whole experience at the Collision Center, start to finish, was absolutely amazing. I was working with Matt, the manager, who went above and beyond. He was very personable, thorough, and always updated me on my car when being repaired. If youre looking for honest and trustworthy work, then I would highly recommend taking your car here for any collision work needing to be done. You will not be disappointed!

I worked with Jessica Carey. Even though the repairs took more than three months (parts delays - new truck) she kept me up to date and informed on the whole process. Vehicle looks 100% better than when it got there on a tow truck. Minor issue with paint - corrected quickly and efficiently without any hassle. I would recommend this place for repairs.

We needed a power window replaced and a dent taken out of the back of our van. We went to Hanania auto body shop. It took a few days for them to get the job done, but boy, what a good job they did! Our van looked brand new. They cleaned the interior and exterior and we were super happy. Their pricing was fair. They didnt gouge you.I highly recommend Hanania for any auto body work that you need to have done.

This shop does great work. The staff is super friendly. The prices are fair, and they finish the cars on time. Highly recommend!!

** Update **I have had nothing but a horrible experience after being struck by a truck tire. I had initial issues from Hanania Collision Center and then the dealership. The Hyundai dealership was nothing but a mess which I will cover in another review. Despite differences in opinions, Mike from this collision center stepped up and really helped me out!The body work was very well done, and thanks to Mike, I feel better about this situation as a whole. This is the first business in the Jacksonville area that has actually treated the customer first!

Great customer service despite the un-avoidable delay for parts. Jessica and crew went out of their way to help me get my car back on the road after an accident and made sure I was up to date on the status of the part needed and delayed due to (you guessed it) shipping labor shortages! ;{ I highly recommend and will take my cars there again when needed!

If you care about your car or truck in anyway I would never take it to this place. It’s been a little over a year and my paint is getting worse by the day minus the obvious poor quality from the day I got it back

Mike and everyone working there has gone above and beyond our expecting. I would recommend Hanania Collision for any body work. Thanks Mike

Very generous people. Would 10/10 recommend. Came in for a repair and they went above and beyond. Worked with Barry specifically - great service!

Pretty much satisfied I would give them

Very professional People and truth-worthy! I highly recommend them over any Insurance provided Facility in the Jacksonville area! At least for Acura and Honda!

Absolutely perfect repair! Car looks beautiful again! Thank you so much Hanania!

Omg !! Dosnt matter if you wrecked it, they wrecked it take it here an they will correct it great people with a great price they do a dam good job and cant even tell if it was in a wreck will recommend them everytime great job guys !!!!allways a fine job well done !!!!!

Extremely efficient service, professional employees, the waiting area has a process flow map showing the tracking of vehicles being serviced. Highly recommended.

The work on my Audi was great and Barry made the process easy. Thank you!

There just aren’t enough stars to convey my appreciation to Matt Kane and his team. I took my 2020 Subaru Ascent in for hail damage. I was only able to see the dime size dents on the hood and sides of the car and a broken windshield. In just a few minutes Matt was able to show me many more dents with the naked eye. I can’t imagine how many were found under the lighting. They were in contact with me often with updates. Jessica was very friendly and helpful too. The crazy thing is...my husband bought a 2020 Ford F-250 and five weeks later a tree fell causing extensive damage. Of course, we took it to Matt and he handled all the details making it stress free for us! Thanks again Hanania Collision Center for the outstanding customer service! . I hope we don’t need you again soon but you are definitely our preferred shop and we will refer all our friends and relatives to you!

I got into a very bad accident, and I was getting bullied by my insurance company, I didn’t know where to go or how to handle this. many times as a woman finding a honest, safe auto repair shop is extremely hard. However, from the moment I first called Berry and the team at Hanania collision center- they took care of everything. They were so professional and understanding. The customer service they provided was so amazing. The work they did to fix my car is astonishingly. Now, I will not trust ANYONE else in town with my car. They made a scary and frustrating situation so easy. This company has integrity, so trustworthy and honest. Berry & Team thank you so much for helping me in this process. You have no idea - it just ment so much!

I have had 2 different car repairs completed by Hanania Collision and I have had exceptional experiences both times. Matt and David were both excellent in providing frequent updates and communicating any issues in terms I could understand. Matt went above and beyond to take care of my vehicle, he took the time out of his day to handle getting my vehicle out of another collision center that gave him an incredibly difficult time and made sure my vehicle only received the best available. Each experience has been nothing besides excellent and I can’t thank you all enough for the exceptional work on my vehicle!

My Veloster was hit behind driver door by a runaway trailer wheel that had come off of a boat trailer. Damage was only about $2K but Barry Crue handled everything very professionally. Quotes were well written, submitted and paid. He was a little aggressive with the promise date but all was resolved well. Made a couple of return visits to correct very minor issues and they were corrected on the spot. Very happy with my experiences at Hanania.

Highly recommend them ! Fast and courteous service ! Everyone there is very nice and professional went above and beyond to help me when I was getting the run around from my insurance

Top notch customer service and craftsmanship! I was involved in a rear-end collision by an individual who had sub-par insurance. The process of getting the necessary repairs was delayed for months because of the insurance company’s lack of communication and inability to send an adjuster to inspect the vehicle in a timely fashion. Mike dealt with the frustrations of the insurance agency to get the necessary monetary adjustments, which allowed the technicians to restore my vehicle to pristine condition. I want to thank Mike, Jessica and the rest of the friendly staff at Hanania Collision Center for helping me through a long and difficult process. I highly recommend them for anyone needing collision repair or body work done on their vehicle.

Mike Towns hands down is the best and very professional! After hitting a deer in my brand new truck of 2 weeks I was so disgusted by the situation but Mike definitely made the process so much easier. He kept in contact with me about updates and any changes. The entire process was much smoother than I had expected. Highly recommend, especially working with Mike.

Matt was excellent; however a few months later my vehicle which I was told could be stored (for no further fees)7566; MYSTERIOUSLY disappeared 🤔 never to be given a strait answer again😱

Best place for getting your vehicle repaired. Quick and easy and very affordable 👌.

Matt always goes way more than above & beyond for me. He’s super professional & friendly. Anytime I’m having issues with my car, he’s always more than willing to help, Which is why I always go back. I work with customer service, so to receive such great care means the most to me ! I can never thank him enough for the situation he quickly handled today. As I was swapping car seats from my rental to my car that was ready to be picked up, my 1 & a half year old locked himself in the car. He acted immediately & kept his cool, & with the help of other workers, they were able to open the door within minutes. So a big thank you to everyone who helped! I will always come back to this place and refer to others.

Had to get some minor work done on my car after getting rear ended and was not overly impressed by the work done by Hanania Collision Center. When I initially picked up my car after they said it was done, there were two pieces of dirt stuck in the paint, which they referred to as trash, and the lines on the repair didnt align with the rest of the car. They even said it looked funky when I pointed out out... Fortunately, they redid the work without additional cost, offered a free rental car, and rectified the situation, but it was frustrating to have to go back a second time, especially when the location is not convenient.In my only other experience with them I also had to go back a second time because they forgot to address a part of the repair.Id look elsewhere before going here...

I brought my vehicle to the collision center after I was rear ended. The staff went above and beyond to make sure my car was perfect when it left the shop. I received text updates and since I was alone when dealing with the rental, they assisted me with the return. I am very pleased with both the work and the staff. Thanks to staff who made a traumatic event resolve smoothly and very satisfactorily.

This is my second time using Hanania Collision Center. Recently, I needed the hood painted on my Audi S4. Barry Crue was my point of contact and was excellent. He under promised and over delivered. Barry was timely, professional and handled everything from top to bottom. Overall, it was an excellent experience. Highly recommended!

This place has the best customer service. I was recommended to them by a friend after my car was rear ended. They handled the insurance and rental. Most importantly my car looks like it was never in an accident. If you need body work use Hanania!

Mike was A1. Nice, friendly, transparent. Did a beautiful job on my Jeep. Would recommend. Will be bringing my Kia to get the paint estimated.

I love 💘 Hanania Collision Center. They saved me over five hundred dollars and only took a short time to fix my car. Customer service is awesome and Matthew is the greatest. I recommend them over all the others .

Was told to not wax for while so the paint sets, but when i did it revealed over spray in 3 places, which they cant fix because i dont live there anymore. also it doesnt look the same as before the small dent.Edit: Do not use this place!!!!! After less then a year the paint is chipping. A little dent cost 3000 to fix but the results are awful. They paid another shop to fix their mistake but the Paint is two tone due to the managements decision to use a second rate paint shop to fix their mistake.

VERY SATISFIED!!! I worked with Mike T. and he took care of me for my trucks warranty service. Mike and team did a very quick, but professional turn around on completing the work. I RECOMMEND you go to Hanania Collision Center. Id definitely use them for future work.

Best in service!!!! The only place we go for collision work for my husbands fleet trucks. Highly recommend!!

Nissan of Orange Park recommended Hanania Collision Center for body work, and now we do, too!All staff were friendly and helpful. David, our estimator, kept us informed of progress of repairs, and our Nissan Rogue looks Great again!Thank you, Hanania Collision Center!

Hanania Collision has done work on our European auto on numerous occasions. Each time has been a great experience and quality work.

Matt was so professional. I loved my whole experience there. My car was perfect when they finished. I liked this place so much. I think i will go buy my next car from Hanania auto sales

Highly recommend this place to anyone needing work done on their vehicle. Everyone was very pleasant & helpful and knew what they were talking about! They were timely and more than fair with pricing. We felt extremely comfortable leaving our car with them. We were very happy with the outcome of our issue! Go see Matt and his staff!!

Mike Towns is the best! My car looks & drives like it’s brand new! Great service, great turnaround time, as well as pricing. I highly recommend Mike & Hanania Collision Center!

Very professional and very attractive staff! Hey Barry

I.highly recommend Hanania Collision Center. This is my third time getting my car fixed there. Mike the manager is awesome and Jennifer is great . Anyone who wants good work and great customer service go see Mike and Jennifer they are the best.

I cant say enough good things about this place the communication was great. I had daily updates the work is top-notch. My car looks like the day I bought it. The customer service is second to none. David took time out to answer questions when ever I emailed or called.he never made me feel rushed or like I was wasting his time. He honestly made me feel like the entire business existed just for my car. I will never go anywhere else for this kind of work. I will recommend this place to every person I know. I have dealt with another Collision Center in the past and they dont hold a candle to Hanania. If you care about your car,if you care about customer service,if you care about being treated well, if you care about getting your car back in a timely matter . Make sure you send your car to Hanania Collision Center. They are honestly the best. Ty David for a wonderful experience. And my grandmother was overjoyed at how well she was treated when she came today!!!!!!!!

Professional craftsmen take pride in their work I highly recommend

I highly recommend Hanania Collision Center! They not only did a fantastic repair on my car, but also delivered a spotlessly clean car, & their service was excellent. They kept me posted on each & every step, The staff is above & beyond. A special thanks to Jessica & Joshua for all of their hard work & great service!

Need the car to be fixed for a Sunday deadline. They got it done a day ahead. Will be using them again if needed. I highly recommend them.

Great people to work with, and fantastic quality. Above and beyond quality control from people who genuinely care about the work they are doing, in my experience.

Best repair shop around. Very friendly staff and kept me updated during the repair process. I’ve had multiple cars repaired at Hanania and each time I was very satisfied with their work. Hopefully I don’t have any more accidents, but if I do, I will definitely take my car to Hanania Collison center to have it repaired! Thank you for wonderful service!

Jessica was amazing. This is our second experience in 2 years and both times she made a horrible experience easier to deal with. Repairs were done promptly with factory parts, information submitted directly to insurance company, and Jessica provided us with timely updates. Couldnt have asked for a better service experience.

Quick service, did what the costumer wanted to be done.

This place is awesome not only do they do quality professional work but from the moment you walk in the staff is friendly and very very helpful I would highly recommend this place

When I say they took care of me, I meant exactly just that. Words can’t express how thankful and appreciative I am. Service was not only pleasant but superb and friendly. Jessica was amazing and the clerk was sweet and awesome. I picked my car up Friday and I am still in awe. They even wash my car for me. I fell in love driving my car all over again. Can’t tell that my car was ever in an accident. Thank you guys so much y’all did such a great job so happy I went with this company.

Matt has the best customer service! I’m thankful that he made the process very easy for me I wouldn’t go anywhere else. It’s the best quality of work I have had done from a collision center. I highly recommend you go see him.

Been there twice now, once through my insurance and the other I paid out of pocket. Both times they have done an exceptional job and provided quality work. Definitely my go to body shop.

Jessica was great to work with! She kept me completely informed throughout the entire process and took care of everything with my insurance company. She even called enterprise to pick me up for my rental prior to my arrival! Will definitely recommend!!

All of the staff is so great! Repairs done perfect :) I had to sit and wait a little bit with my 4yo in tow and they were so friendly and chatted with her amd even gave her snacks to keep her entertained. I would recommend this place over and over again to anyone.

I had an issue with the st.Augustine location and spoke to Jack Hanania personally and he apologized and told me to take my vehicle to the orange park location and he would take care me. So I went in to get the estimate on the hood of my 2015 tahoe, never expecting to get taken care of so quickly. I spoke to Jennifer at the reception desk who was very friendly and professional. She sent me to Mike who was totally awesome he took wonderful care of me and my tahoe ;). I was previously told that it would take 3 days to get it sprayed and would not get a rental. Mike had it done in one day and they took care of the hood and the rental fees. I recommend this location 100%. Oh and i got a warranty on the work done! Thank you Jack Hanania, Mike, Jennifer and the guys who painted and cleaned it up for me. Now thats how you take care of a dissatisfied customer! #customerservice101younailedit!!

BLUF: Amazing staff and management team who will make sure you leave 100% satisfied. My go to shop!I brought my 2018 Audi Q7 into the shop to have a repair made on the driver mirror. When I went to pick up the vehicle I found the mirror to be loose. Without question they brought the vehicle back, got me in a rental and corrected the discrepancy. Due to the inconvenience, the manager not only accepted responsibility but went above and beyond to make things right. I was shocked by their commitment to earning my business. They truly care about their customers and their satisfaction. Please do not have any reservations about bringing your vehicle to this shop, you will not be disappointed. You WILL leave happy!GM, Matt Kane, estimator, Michael Towns and detailer Joshua Martin made my experience exceptional.

I took my car there for a minor fender bender that was caused by someone else. Jess was awesome. Everyone I spoke to was. When I called with questions regarding insurance were helpful and they had answers. The service was done in a very timely manner and they even updated me with progress so really I never did have to call to check on it... the car looks great and I would def recommend them. Thanks again jess!

Thank you so much Matt he is extremely professional, pleasant & very helpful they went beyond and above my expectations.

We took our 2008 Honda Accord to Hanania collision center on Monday March 9 for an estimate. We didnt have to have an appointment. We had a minor fender bender. We talked to Jennifer and then Mike gave us the estimate of $915. He said since it was self pay he would try to keep it under $900. Mike said it would take about five days to replace the front bumper. He called on Tuesday and said he could repair the bumper instead if we approved. We did. He called on Thursday and said the car was ready. The cost was $850. We went to pick it up and it looks fantastic! You cant tell its been damaged. Everyone at Hanania is kind, friendly, courteous, thoughtful, and helpful!Jack and Pat Dean

Phenomenal service and very professional. Highly recommend!!

Best collision center in the whole state. Staff is super helpful and friendly. They did a superior job on fixing the front end of my car after a bad accident. My car looks better than it was before. Completely satisfied!!!

Loved this place.Jessica walked us through every step of the way.loved the work they done everything is perfect.even helped me after the repairs were all done.I cant thank them enough, especially Jessica. Will only ever take my vehicles here for ever more.

Matt went above and beyond to make sure my car was fixed correctly. After having repair work done elsewhere, and questioning the quality of the work, I had Hanania inspect my car. He identified additional repairs, provided a rental car, and worked with the other body shop to make sure everything was fixed. All at no cost. Even though I live an hour and a half away, next time I need work done, I will be taking my car here. True definition of customer service!

Great service. Kept me updated and my car came out great. Would refer them to anyone

The customer service is top notch! I went in to get an estimate on a bent door frame. In stead of simply giving me one, Matt took the car into the back and fixed it in less than five minutes FREE of charge. It is hard to find hard honest working people these days. They were great and I will be going back if I ever need car work again!

Not the best communication but excellent quality of work and attention to detail. They were very reasonably priced, and they took excellent care of my truck. I received it repaired and cleaner than when I brought it in, spotless.

Matt went above and beyond to make sure my car was fixed. He kept me posted on each & every step thank you so much!

I am so glad I brought my car to Hanania Collision for repairs after hitting a deer! Matt, the manager was super friendly from the start and assured me that my car will be fixed exactly how it should be. The bodymen did a great job as well! Brian was able to get the paint to match 100%! Its like driving a new car! I was given a lifetime warranty on the work as well! Thank you so much for a positive experience!

An excellent auto store for damages on your car.

The hands down best customer service you could receive from a body shop. They exceeded my expectations and then some ! Matt is the best and I will always recommend people to go and see him and his excellent team!

I tried other auto body shops, Hanania Collision are experts at their craft and get the job done the first time fast.

Mike and his crew went above and beyond to make sure my car was in exactly the way it was before my accident

Best customer service ever go see Matt! I wouldn’t go to any other body who in Jacksonville but Hanania!! I went in thinking I will be here waiting for an hour or so I was in and out and they even called for me to be picked up by enterprise. I have always brought my car here and I will never take it anywhere else.

Best collision place in all of Jacksonville. Friendly staff that looks after the owner and doesnt bow to the insurance companies. They do it right and dont cut corners. The staff wants to make sure you get your vehicle back as soon as possible but they want it to be safe for you and your family .

Very knowledgeable people it would be a great place to take your car in case of a collision

I have had 2 recent experiences with this organization, dealing with manager Matt and the people that work with him, and they are top notch. Excellent customer service and phenomenal body work! I would definitely use them again. Highly recommended!!

Very helpful and concerning. They are willing to help in any circumstances. Marie is very nice and caring. I would highly recommend them

I worked with Mike at Hanania and he is fantastic!! Not only did he have to deal with a difficult insurance co, that of course didnt want to pay for anything, he was relentless in pursuing them to make sure my needed repairs were covered. My repairs took longer than usual because of my insurance co, but he made sure everything was done to my complete satisfaction and my car looks brand new!! Thanks Mike for all your time and effort in making my baby beautiful again!!! Hanania Collision is the ONLY collision repair center that I will ever recomend!!

Excellent work, ask for Matt Kane. My goto body shop in the area

Was so pleased with the quality of their work! Got my Nissan back on time and proud to drive my car again.

Edited review; We had some major issues with our dealing with Hanania, but all issues were addressed. Matt went above and beyond to ensure we were satisfied. At no time was our integrity questioned, and I was satisfied overall.

Great service quick and very prompt care David Griggs did a great job. I WILL RECOMMEND THIS SHOP TO OTHERS THANKS AND Go Indians

I took in my Audi. They did a spectacular job! Would only take my car here.

Great customer service here! They are all about not charging you an arm and a leg. Very reasonable prices. Highly recommend this place!

Very, very respectful and professional, recommend anyone to hanania

Exceptional Service! Mike was Amazing in handling every detail with the Insurance company and my repair was done in a timely manner. Very professional and friendly Staff.

Extraordinary experience dealing with Mike at Hanania. I was so upset when I learned that after two weeks of waiting on parts in my hometown, Audi would only release the parts I needed to a certified Audi collision shop and that there are only four in the State of Florida. I began calling around and from the minute I spoke with Mike, I felt hope. In business there are many people who talk a good talk but then don’t deliver. Mike not only communicated with me every step of the way, but also met every deadline and exceeded my expectations. Everything went off without one single hiccup which is almost impossible in life and then personally drove my car back to me 3 hours away. I am so grateful to him and that there are still people and businesses out there that pride themselves in just plain being Awesome. Very Highly recommended. 🙌🏻

They.were recommended by my insurance company and they did an excellent job... I couldnt tell where they fixed the damage. Great customer service...

All I can say is just Wow best service they actually help you get into a rental even when it’s almost impossible..they did it. Jennifer is great and Matt the GM is the absolute best at what he does.

Matt and his team do a great job and strive for perfection. They dont consider the job done until everything is correct and factory new. Highly recommended

Excellent service, manager is top notch, willing to do what he can to help you.

It is never a good thing when you have to visit your car at a collision center. You are not in a good frame of mind when you see your car in disrepair.That being said, my experience at Hanania was exceptional. A very big shout out to Matt Kane. He worked with me from beginning to end. He spent quality time enlightening me about the whole process of fixing my car and he also helped me through the insurance maze. He is what any business should strive for in having as their point person dealing with customers.KUDOS Matt Kane!!!You made my collision nightmare a palatable experience.Thank you!!

Top notch customer service. Picked up my car after collision repair and it was perfect!! Very satisfied.

Great Staff, quality of work and paint was excellent! Very happy!!

Great customer service and great work on my car! I couldnt be happier with my decision to go to them after wrecking my car. Its like a brand new car. I was kept update regularly on the progress of my car.