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The North Face Outlet Ontario Mills
4410 Mills Cir, Ontario, CA 91764, United States
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The North Face Outlet Ontario Mills
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St
Review №1

Was awesome. Great store great deals. I would have rather been shopping for me than someone else. But great staff too! I will be back

Pa
Review №2

Rudest service, EVER. I have been to two other North Face outlets within California and I have never ever felt so outraged leaving their store. First, she asks why I am buying all their products (which is clearly none of her business). She asked to see in the BAG I am clearly filling with their products to PURCHASE with an attitude, then tells me I have a limit after she saw me on the floor getting all their products. Drive to another North Face Outlet if possible, I promise the enployees in Camarillo are much nicer and more helpful than the ones in Ontario.

C
Review №3

Thanks to Karen and Pablo who delivered excellent service and made our trip worth while! Karen kindly checked for product availability over the phone and offered to hold them. Pablo delivered on pleasant service during check out, and was informative about the store specials. Simply the best.Credit accepted, free parking lot, well stocked with great selections.

Ad
Review №4

Rudest service ever and most humiliating experience.1. I made a visit on September 24th, at around 8pm, to return a sweater. I wanted something more premium.2. I presented the original receipt, the unworn merchandise, and bag to the associate.3. Unfortunately, even with all proper documentation, the associate refused to accept my return. The associate was having a hard time verifying my payment method used for the transaction.4. I had used Samsung Pay. As a security measure, Samsung Pay generates a unique 16 card number. The Samsung Pay card number is different from the original card number. Thus, in order to verify card details for a Samsung Pay transaction, you must look at the Samsung Pays app. It provides you all the info you need.5. I then presented my Samsung Pay app to show that I did make the transaction. The associate was unable to help me. He proceeded to get his Store Manager for assistance. Unfortunately, this is were things turned bad.6. I presented documentation and repeated to him (the Store Manager) on how Samsung Pay works. The Store Manager kept refusing to accept my return. He didnt even bother to scrutinize the documentation. This occurred for 5 minutes. The 5 minutes involved repeating the Samsung Pay process and walking through the documentation.7. He claimed to have experience on these type transactions. The Store Manager did not want to accept my return. He stated that I was lying. His claim that I was lying was hurtful and humiliating to say the least.8. At this point, I wanted to demonstrate that everything I had was in order. I decided to scrutinize the documentation to help demonstrate that everything was in order on my side.9. It look less than 20 seconds to find the information their Store Manager was looking for. 20 seconds.10. I was then able to validate my payment method. The Store Manager then agreed to accept my return.11. The Store Manager was defensive since the beginning. Its not okay to assume every customer is out to get your company. I understand, you need to follow a defined process when accepting returns. But you should not do so in a way that takes away someones dignity. Its almost like the Store Manager was trying to play a game of gotcha. Im just an innocent customer.12. At this point, the Store Manager could have just apologized for the inconvenience and mistake. No. Instead, he proceeds to claim that I never presented the information shown to him.13. The information was presented to him and his associate.14. He then proceeds to blurt out, Theres cameras. Theres cameras. This is just me speculating. But I truly think he was saying that loudly to make people around us feel like I was in the wrong. Another bad action from the Store Manager. Again, Im just speculating on this part. But thats how he made me feel.All in all, my return should have gone smooth. I prepared in advance to provide all necessary documentation. The Store Manager needs to try to investigate/scrutinize documentation better next time. In addition, and most importantly, the Store Manager needs to trust his customers more and stop thinking everyone is out to get him. Making a false allegation is serious. Its even worst when you do it to a customer. Also, its okay to make mistakes. And it doesnt help to be a bully and attempt to make someone else look bad to save face.I apologize in advance for any spelling and grammer errors. This is the longest review I have ever written. I dont want to spend too much time here. I hope this was helpful. Thank you.

Ma
Review №5

Loved it- good discounts I bought a whole ton of things. One thing is that they forgot to remove one if the tags with ink but I got that removed when I returned.

Da
Review №6

Nice place, but customer service lacks. Peyote rushed customers through store as of they did not want your business unless you were other than certain decent.

Je
Review №7

MILTON WAS AMAZING! He was sooo helpful and very sweet in helping me, he made the experience to this store amazing 😎

Kr
Review №8

Milton was amazing, super nice, and helpful. Definitely made my experience alot better.

ga
Review №9

Milton is very nice and professional! Very glad i ran into him, great customer service 😇

la
Review №10

Great staff and great prices today

Ke
Review №11

Awesome staff! They really know their products and give great advice, this place has unbeatable deals and high quality products. Highly recommend—my only tip would be to integrate your employee survey’s via email with a simple click, rate or comment & submit.

Ma
Review №12

I love the selection here. And the inventory always changes.

Yu
Review №13

Great prices on north face items

Ki
Review №14

My 20 year old son likes to shop here.

Ro
Review №15

Was a good day at the mills, prices are low and my hubby buys me what I want so Im happy ...

Je
Review №16

Good service

Ed
Review №17

Drove 35 min for them not to have any sizes or merchandise. So dissatisfied and disappointed

Jo
Review №18

I mean it’s just okay okay. Mediocre rate for this store is that the styles are so limited. Honestly, for example, I cannot find the Bear logo Californian spirit Men’s Hoodie inside this location !?!?!? I mean come on !!!!!! We are Californian right ?????? Why is that !!!!!

Yv
Review №19

To expensive

Ne
Review №20

Just my favorite place to shop

Br
Review №21

Wicked deals and generally great pricing in here. The staff are very attentive and helpful.Bought a couple of hoodies at $30US each. They would be at least $150NZD so saved heaps.Thank you for your assistance in store.

Ja
Review №22

Careful when you visit. Very easy to blow a lot of money. A lot if deals at 40 to 60 percent off.

Sa
Review №23

I love buying there dont like worker standing next to me all the time Im looking around

De
Review №24

Super Service! Very friendly!And real discounts. It’s worth to check the prices at the till. I got some extra discounts I couldn‘t find out before. So that was super exciting 😂

pa
Review №25

Pedro was very nice and helpful. He made sure we found everything we were looking for. Thank you for your help Pedro!

Jo
Review №26

Went to look at sweaters and an employee named Olivia kept putting sweaters and jackets on the clearance racks which clearly stated $14.99. So my daughter picked two out. Another employee confirmed for us that there were in fact clearance and they would honor the price. When we went to check out they said there were full price. However Olivia continued to hang full price items on the clearance racks. This is VERY deceptive and false advertising. Olivia even placed the wrong merchandise on the clearance rack in front of another employee who shrugged her shoulders and said sorry she couldn’t help us.

Li
Review №27

Beating prices so cool!!!!

Mi
Review №28

Great selection on close st discounted prices. Poor selection of actual outdoor gear. Very popular with tourists.

B
Review №29

So much cool outdoor equipment and clothing to choose from. Easy to navigate around and find what you need. Staff super knowledgeable and very helpful.

Ma
Review №30

Ok

Al
Review №31

Nice North Face outlet shop and Adrian is doing a great job with the costumers :)

Fr
Review №32

Excellent customer service keep up the great work!

Ro
Review №33

They have great deals 40%- 60% off. This jackets are great.

Ra
Review №34

Excellent experience at this store.I was able to find what I was looking for.The associates are very friendly, a ton of selections. I would definitely recommend this store to anyone.Tnf products are amazing.

Jo
Review №35

Great selection of North Face clothing at a great price. Thats all I can really say, Id recommend coming here if you want to buy anything North Face at a fraction of the price.

MO
Review №36

This store have a really good variety of styles and the customer service is excellent

Ja
Review №37

Clean and employees were helpful. checkout was super fast.

iM
Review №38

Great Customer service from AMERICA. Although Im a little disappointed due to the fact that most or all of the items they sell dont have warranty, thats why its cheaper. But overall it all good.

ch
Review №39

I love donuts in a good food to eat for breakfast

Ja
Review №40

Staff is friendly, engaging, and helpful!! Love shoping here especially when it gets cold.

Ch
Review №41

Great deals on outdoor wear. Most of it from the past season but still the good fitting and high quality North Face is known for

Jo
Review №42

Love the value you get when shopping here. Keep in mind its an outlet with the previous seasons clothing.

Ma
Review №43

Love it! Great prices, great customer service. Very clean and organized!

Ke
Review №44

Shop layout is good, very easy to find what i want, host polite n competent, full knowledge of their products n can give valuable advise to me. thumb up

Ar
Review №45

Great stores. Right off the freeway.

MS
Review №46

Nice place to shop for hiking and winter boots. Good price!!

Fr
Review №47

Nice sweaters and jackets. Not too much ultra thick outerwear which makes sense since this is SoCal.

Ka
Review №48

I like this brand.its sometimes had good price.

Ge
Review №49

Its one of my favorite stores, you cant beat the deals

Mi
Review №50

Good store for reasonably priced North Face attire. The selection was little bit limited but it is an outlet store after all.

Fr
Review №51

Nice products. A bit pricey on some items

Se
Review №52

Nice store 50 percent off sales right now. So thats a plus

Mi
Review №53

Great clothing, some of my favorite cant go wrong

Lo
Review №54

Great

Mi
Review №55

Great deals. However they were short on triclimate jackets and shoes.

Pa
Review №56

I have never ben so disgusted with people people who dont know how to talk and treat someone me and my boyfriend were treated very poorly another case of racial profiling and to think Im giving my money to be mistreated no I dont think so me and my boyfriend were trying to use a gift card here coming this girl that apparently was manager wow they know how to pick them this classless girl should have just said no gift cards u guys stole them and because were wat IMexican she should have just called the local police if there were a problem using gift card THEN WHY DO THEY CONTINUE TO SELL THEM WITHOUT ASKING SHE WAS IMPLYING THAT THEY WERE LOLDUM DUM NEVER EVER WILL I OR FRIENDS OR FAMILY SHOP HERE AGAIN LIKE IM SPENDING MY MONEY TO BE MISTREATED POORLY NOT OH YA SHE KEPT THREATING ME WITH LP. LOL. LOL AND SO CALL THEM CLEARLY THIS GIRL HAS OVER STEPPED HER BOUNDARIES WAS I SUPPOSE TO BE SCARED I BET IF WE WERE WHITE NO PROBLEM

Ge
Review №57

North face all day great store and outlets Ontario Ca ..

MI
Review №58

Great choices and watch for the sales to save really big$$$

Ma
Review №59

Good selection. Good prices

Ju
Review №60

Great because I love north face brand quality

Ro
Review №61

Nice place to shop and great prices

Ja
Review №62

A lot selectionsGood store

Al
Review №63

Great people and great store.

Ev
Review №64

Veey expensive.. Veey very expensive.

To
Review №65

Love this place love it even more when theres a sale

Ta
Review №66

Great coats very good for cold

mi
Review №67

Comfy clothing and great customer service!

FU
Review №68

Good prices and great selection. Inside the Ontario Mills Mall.

Su
Review №69

Durable Sporting goods of high quality is their speciality

Ed
Review №70

Great brand at cheaper prices than retail stores!

Al
Review №71

Different styles for different seasons and great deals!

PL
Review №72

Its open now

Li
Review №73

Molly answered all of our questions!! Great customer service!! Will shop there again!!

Lu
Review №74

North Face at a decent discount, especially if youre over from the UK

St
Review №75

Very helpful staff!

Mi
Review №76

Staff are pretty cool and so as the brand.

Ra
Review №77

I love northface

Al
Review №78

Always can find a great deal.

Al
Review №79

Good place to get deals on North Face merchandise.

Cl
Review №80

Great store, great service

Bl
Review №81

Lots of good quality clothing

br
Review №82

Amazing prices and great staff, very friendly

Jo
Review №83

Good selection of jackets! 👍

Ja
Review №84

Very helpful stafd

Al
Review №85

A lotof good deals

Lu
Review №86

Nice placeA letle expensive for mean a outlet

Ti
Review №87

Great prices and selections!!

El
Review №88

Good service from workers....

Jo
Review №89

Good customer service, good experience

Pr
Review №90

Love the jackets here.

st
Review №91

Great prices on outdoor clothing

Za
Review №92

70% off !! Can’t beat that

al
Review №93

Nice big place love it

ri
Review №94

Nice collection in clearance

Wi
Review №95

They are closed

Ma
Review №96

If you can believe these are bargain prices, then youre a fool.

Ap
Review №97

Christmas gifts

Ul
Review №98

Deals galore, after Xmas sale.

Da
Review №99

No returns, just like Japan, when in Rome....

Ah
Review №100

Very nice products

Information
72 Photos
100 Comments
4.4 Rating
  • Address:4410 Mills Cir, Ontario, CA 91764, United States
  • Site:https://stores.thenorthface.com/ca/ontario/USA318/?utm_source=Google&utm_medium=Maps&utm_campaign=Google+Places
  • Phone:+1 909-476-6490
Categories
  • Camping store
  • Clothing store
  • Outdoor sports store
  • Sportswear store
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:11PM–12AM
  • Friday:12AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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