Great service! Great customer service! I would definitely recommend Service King for you repair needs!

I would definitely recommend Service King thanks to them my car looks brand new. Julio and Victor had excellent customer service. I would call often and they never made me feel like I was bothering them. They always answered my questions. Very welcoming staff and professional! I couldnt be happier. Thank you Service King!

The General Manager at Service King was able to accomodate our drop off and pickup requests. So far they have been attentive and very responsive to all our needs. I am super pleased with my experience thus far. Will post and update once the car repair work has been completed. I give a vote of confidence for Service King Ontario.

As I pulled in I was instantly greeted and helped by both Jeniffer and Victor. They have amazing customer service, answered all of my questions, and I had minimal wait time despite having a bit of confusion with my insurance. Thank you so much Service King!

Im giving this shop a 2 out of 5 (after looking at reviews online, it appears that the same issue that my wife and I had, others had too. (Color match issue)The distance from our house to shop was fairly close so that was positive for us. When we had initially taken our SUV, on April 30th, it was schedule for repair was around 10 -14 days - it actually took a lot longer as there was more damage than expected (additional parts needed) and color of bumper was way off.On May 13th, we were notified that my wifes SUV was ready and we can come pick it up. We would have to come back to finish up the job. Fast forward, my wife picks up her SUV brings it home. (No one at the shop checked it out before giving it to her - they just gave her the keys)After checking it out, I noticed the color of the bumper was way off. I asked her if anyone had inspected her SUV and she had said they didnt. I wasnt happy as the color was off and Ive dealt with other repair shops and all of them had shown me the repairs that were done before I had left.Both her and I arrived a little after the shop had closed but the front door was open. I went in and asked for Eric. They said he had gone home for the day. There was an office manager - lady and I think he was a shop advisor like Eric inside and I had told them the color of the bumper was way off color. So they both went outside to look. I had asked them why they didnt inspect and check before giving my wife her vehicle back? They both had no answer. I was already upset by this whole ordeal. I had told them that theres too much pearl (my terminology was off - it was the metallic) and the lady had the audacity to correct me and gave me attitude after pointing out the issue. Whether Im right or wrong, Im still the customer. (And yes, I have let my State Farm agent know about this too)Again, I wasnt happy about this as now it will take longer to fix. Eric had contacted me via text. He had told me he would make things right. He did take care of the rental car and assured us everything will work out.May 21st was when my wife picked up her SUV. This time, they went over all the repairs and repainted bumper. Eric again assured my wife that if anything is wrong, to get a hold of him.Conclusion:If this is a Preferred Repair Shop for State Farm, I would never recommend them to anyone. The customer is always right even if they come off being wrong. Some of the employees need to watch what they say to customers. Being proactive is better than being reactive. Always show repairs to customers before they leave a repair shop.

Exceptional! Talked over the process when I dropped off my vehicle, timeline given and met. Used text message service, Service Kings kept me up to date on process. Great work on vehicle, great customer service, great communication.

I had my car repaired here on January. They were professional and friendly. I was happy until after driving for two days, I noticed my car sounded and felt differently the whole time. I popped the hood and easily found that the air intake silicone elbow was installed wrong. It was flipped up-side-down. And because the elbow has a specific shape, it CANNOT be installed up-side-down unless someone forced it to fit which caused the elbow to come off easily (because of the vibration of the engine) from the intake pipe; therefore, my car was breathing dirty air into the turbo without any filter. This also exposed the map sensor and got covered in dust. Then the A-pillar plastic trim came off while I was driving. The other peace was also loosing. Had a chip on the windshield but never got fixed. I came 3 times for the above problems, and it took them almost 2 months to replace my MAP sensor, A-pillar plastic trim...and the chip on the windshield got ignored even that the manager told the windshield [would] be replaced but nothing ever happened...Ok here is the second problem. I had a trip to Vegas in July to make up for my wife birthday and our wedding anniversary. The drive was 4 hours, and after 2 hours 30 minutes driving, I looked at my temperature gauge and it was approximately 80°F more than usual. 15 minutes later my car lost speed and I could not go more than 40mph, could not go up hill. I pulled over on the freeway in the middle of nowhere, popped the hood, examined the engine bay, found the problem! The intake pipe came off from the turbo and caused the engine to loose boost. No tools, no lift with me so I had to called a tow truck to come pick us up. Waited from midnight until 4:30 a.m. on freeway in the dessert in order to get a tow truck. So my car was towed to a Ford Dealership in Vegas, they found the same problem that I found, and also told me the reason for the car got hotter than usual. Simply the cable connector of my grill shutter (which opens and closes automatically so air can go through the intercooler and radiator to cool off the car) was NOT clicked in all the way; it came off, shut down, caused the engine to be heat soaked with almost 100°F outside. My happy anniversary trip started with a disaster knowing that these problems caused by whoever put my cold air intake back on the car. Do I have a reason to get mad? YES!! I came back to this shop, showed them the invoices for the expenses caused by this incident. They told me they would sent my invoices to my Insurance, so I could get me money back. Days,weeks & months patiently waiting with no update. I called my insurance claim representative, but she didnt receive anything. Then I called back to service king asked them what happened and I was told the invoices were sent. So I asked them to send them back one more time. Weeks after I call my claim representative to check with her and she still said nothing was recieved. Call back to service king again to see what was going on. And the front desk person told me my guy was not available at the time and ask me to leave a message for him which I did. Weeks later, I got no call back. 5 out 7 times I was ignored when I called, left messages and asked him to call me back. recently I called again asking them to email me back my invoices so I could sent them myself to my claim representative. The front desk lady keep asking me why and seemed like she took it wrong. all i wanted was to have a copy of my invoices to sent them and get refund from my insurance. I DID NOT ask Service King to refund me. and she kept refusing to let me talk to my guy or the manager. why? she put me on hold for more than 20mins and then just hung up on me. I called another day, talked to my guy. he said he would find those invoices and let me know. again not a single call back. So then I called again and again and got a disapointed answer couldnt find them. Meaning what? You lost them! Nice work!! Im so done with this place. Negative 5 stars if that was an option.**More problems were not mentioned in this review**

Great experience. They communicated with me throughout the whole time my car was in the shop

Kenneth helped me out through the whole process. He made it a seamless and east process and kept me updated and informed the whole time from start to finish. They even contacted both insurance companies for 2 separate incidents and got everything taken care of for me. My car looks great!! I highly recommend them and would use them again a third time around.

Excellent customer service and top notch work demonstration. I highly recommend Service King Ontario for body shop work for your damage vehicle. They are prompt, timing and efficient.

Taken both my vehicles there and they dont disappoint. Fast and professional service

They went above and beyond on my repairs, they are very professional and kept me updated throughout the whole process. Kenny was very helpful and called me to ask if I had any concerns or questions and if I did he always had a answer. Phenomenal service!

Great staff very professional Glad there fixing my car.

I recently had to take I took my car in for collision repairs. I found Service King to be a top notch organization! Chiefly I was impressed with the initial meet and greet and the plan for keeping me informed about the progress of the repairs. Kenny was my service agent and he kept me abreast of every detail of the repair and even got the car back to me earlier than anticipated. The office space, reception staff, and technicians that took care of my car were all exemplary as well. Professional, friendly with attention to excellence is what I experienced during my visit. The office on Cedar was convenient and took care of my needs. Thanks Service King...my car looks new!!!

Excellent customer service, work done on the car, and finish on time.

The best place in town. When you need them they will be there. And treat you like family !

Service King provided us with great service and value for the cost of fixing our car. The customer service is awesome and the updates either by text and telephone calls were satisfactory. Thank you for all your hard work!

Although everyone was very kind, they did not take all the time they needed before saying my car was ready for pickup. When we came to pick it up the first time, we noticed paint chips, stone guards were removed and forgotten to be replaced, tint peeling and most importantly, I couldnt place my car into gear without them putting a plastic spoon in a gear lock. That wasnt a problem when I dropped it off and some how became an issue during the time they had it. They claimed my car was ready for pickup with all of this going on. For me, it doesnt matter how long it takes for the repairs and finishing touches to be done, please take all the time you need but please dont say something is ready when it truly isnt. My car was *supposed* to be ready every single day for over a week. I couldnt keep taking time off work to keep waiting around for when they said it was going to be ready. My experience made it seem like they intentionally did this so they could keep billing the other partys insurance for more money.

Great place! Everything was taken Care of in a timely manner. my car was ready when promised. The body looked great!

I love the set up here. You can make an appointment for both an estimate and for the work. There was no waiting around a wasting room forever and the gentleman who came out to look at my car took his time with me and was extremely helpful and friendly. My car looked brand new when they were done with it I would definitely recommend this place to my friends and family!!!

Fast, courteous, update status from time to time until the end, no worries from us. We have a happy experience from Service King.

Very good service, professional

Service King is AMAZING! if you ever need to get your car repaired due to an accident or whatever the case may be Service King are your people. Their staff is very knowledgeable and super friendly. I want to give a huge THANK YOU to Chalmers for taking care of my vehicle and helping me through the process. My car looks brand new. Thank you Chalmers & Service King!

Requested a quote and they were quick efficient and most important, great pricing. Customer service is a priority because I work in that field and Marina has one of the best. Just want to say thank you.

I had such a great experience with Service King. I was assisted by pretty much by one advisor, his name was Kenny,even though when calling anyone who answered the phone, was eager to assist until I personally asked for Kenny. I was always greeted so gracefully each and every time there was contact.i never felt I was a bother when I did call with a question. My car is pretty much my baby so Im definitely finicky about everyone coming in contact with it . Kenny kept me so informed of the steps being taken to return my car to its original condition. I definitely felt that was done. Im very happy w/ my experience. I also was informed many times,that if i noticed any type of imperfections or had any kind of questions what so ever, to please let him know,so my concerns could be addressed. This was my first visit to the place,it was actually an insurance claim,since I didnt know of a location near me,I asked my insurance company to recommend one. I would definitely go back,with all of our vehicles.

My third visit and they never dissapoint. I called after receivibg my car back and it has been a week and I noticed something irregular so I called and they took down my call back number and immediately called me back within a 3min time frame. The nice woman on the phone (Barbara) asked me as much information regarding my concern and even told me that if I could come in they would be happy to take care of the situation and that they did. It only took about 10min and issue resolved. Im super happy on how they took care of me from now and since my 1st visit. Carlos was great. Barbara is great. And the fast professional team working hard in the back. Really appreciate u guys and the great customer service u provide for us. Thank you!

Julio was VERY friendly, professional .

From all my body shop experience Service King Ontario has been the best to work. The shop kept me updated throughout the whole process!!! My car came out as good as new and Service King exceeded my expectations during this difficult times. I will definitely bring my cars back. Definitely the best service and well trusted. Will refer to anyone great job!! 5 star service *****Thank you,Maris Badena Sanchez

I was very happy with service king, I would recommend them to my friends and family.

Excellent customer service. Kenneth Potashnik followed up with progress reports of my repairs daily. I am a repeat customer and appreciate the professionalism of the Ontario Service King. I recommended my daughter for collision repairs & she was also extremely satisfied.

We had some rear end damage and when Service King got through with it it looks brand new great service

This is the best place to get your car repaired! Been here twice and they have gone above and beyond to make my car perfect! To fabian and Team fish in the paint department thanks for your amazing job on my car and everyone else who had a hand in repairing my baby!

Had my car fixed at this place after being involved in a collision. Kenneth was very helpful and even showed us around their shop to see how things are going. Would highly recommend this place.

Fantastic service!

Kenny was great,I was kept up to date on repairs to my vehicle.Service King returned my vehicle in perfect condition, I recommend the Ontario location for all auto body repairs.

Outstanding Service, top notch work, and quick. One of the most friendly and professional auto body staff anywhere in America. I was super sissified with Super King.

Chalmers was amazing!! Great experience from beginning to end! Great staff and great work! Definitely recommend!

This place is the best! Sadly My husband and I had to come here three different times because of unsafe drivers(hit and run, t-boned,rear end accident) but each time was easy and the customer service was awesome. Kenny is the man :) the guys in the shop make my car look new each and every time. Theyre the real M.V.P.s, I come back every time because I havent found a shop that can top thier service.

As a business owner it is critical that my service vehicles stay on the road. We had a tree break in high winds and crush the top of my service vehicle in. Chalmer and his team were able to get my vehicle back on the road in about week saving me thousands in lost revenue. Thank you Chalmer and Service King for taking care of us so quickly and professionally.Owner - bluefrog Plumbing + Drain

Got in a my first accident and was very stressed about the process..Brian was very helpful and sensitive to the situation..he kept me in the loop threw out the repair..answered all my questions and they finished ahead of schedule.they did a great job on the repair..very satisfied would highly recommend

I was in a car accident I brought my car in for repair left it at the shop for a week and I couldn’t be any happier with the results.

Super professional and they took care if every detail really quickly.

Very arrogant and not helpful. If I could give them a no star I would.

LIARS AND UNPROFESSIONAL!!!!I went 2 times for fixing my front bumper.. first time they replaced the damaged bumper with new one and got loose and was shaking while im driving, went second time they told me gonna replace it again with new bumper but they didnt, they kept the first one and lied to me!!!Im not recommended to any body!!

This service king was in Ontario CA and it was necessary to keep my car for 4 weeks it had a lot of damage they put it back together and it looks like brand new!

I called them to ask their address and the lady who answered the phone Hung up to me. Rude

Friendly helpful staff and excellent work

Best Customer service!

Friendly atmosphere

Took a longtime for some minor repairs

Professional

Friendly staff