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Fix Auto Ontario
4930 Vanderbilt St, Ontario, CA 91761, United States
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Fix Auto Ontario
Comments
Ve
Review №1

Keith was great to work with! He was very communicative and detailed. The repairs done on my car look amazing. I totally recommend this company.

Ra
Review №2

Fantastic work in a surprisingly short amount of time! Chuck’s attentiveness and customer service should be what every shop strives to achieve. Would absolutely recommend this shop!

Sc
Review №3

I had a fulfilling experience. While my vehicle turned out to be a total loss as a result of the damages, everyone was rather helpful and did all they could for me possible. Thanks to Mercury insurance for referring them to me. Kenny the mechanic even gave me a lift back home, after making unsuccessful attempts to hook me up with Uber. I would definitely recommend this place anyone. Keep up the good work.

Ke
Review №4

Carl and Leticia are very professional and patient. The truck repairs we completed quickly and looked great. This is the 4th time Ive used fix auto and the are reliableand courteous. Good job!

Hu
Review №5

Front end staff is very rude and extremely unprofessional. Overall a very sub-par experience. If you can, do yourself a favor and take your business somewhere else.Came here to have my front bumper and hood replaced. I ended up leaving with a dented hood, and scratches ln my front bumper due to the license plate mounting hardware being improperly installed.On top of everything I was informed that my AC was no longer working and there was nothing they could do to repair it, only offered to refill the gas. I paid out of pocket to have my air conditioner fixed by another shop.Upon returning to have my hood and bumper repaired properly, I was given a rental and Carl was very helpful and reassured me that the issues would be corrected. Unfortunately I could not confirm whether or not the scratches on the front bumper have been corrected, as the license plate covers the area in question.I am now left with no other option but to take the car home, remove the license plate just to see if the work was actually done, or if they simply re-mounted the plate over the scratches.

Ma
Review №6

The autoshop was amazing. Keep me up to date with information on the process of my car. Ashley was great at communicating. They finished my car ahead of schedule which was great since I was paying for a rental out of pocket. Would definitely recommend this shop. Friendly staff, except for one gut when I picked up my car walked into lobby with attitude asking what I needed. When I was already being helped.

ca
Review №7

Christian is very nice! He helped me with my cars problem easily and didnt even ask for any payment. A very well recommended place! Thank you Christian!

Li
Review №8

I was rear ended and Fix Auto made the necessary repairs to my vehicle. Due to the age of my vehicle they were unable to find a replacement bumper but did secure an esthetic allowance. All the employees were very professional and courteous.

Qi
Review №9

The staff there was very professional and helpful. I was surprised to get my car back so quickly at first I was a little worried that things would not turn out right. But they actually did a great job. I was happy with the results.

Wi
Review №10

The mechanic specialists, service agents, and complete management team were very friendly and honest. Go work and dedicated to insurance good customer service even when obstacles occur with own insured company; this team of professionals give good options allowing the customer to feel at ease, knowing the terms and able to adjust their circumstances without relying on the customers aggressive insurance company.

Ma
Review №11

I brought my car here for window repair after it was broken into. They took exceptional care to make sure the job was done completely and correctly. I had a rental car during the repair process and I had A LOT of different things going on while my car was being repaired. I traversed all of Southern California from Rancho Cucamonga, to San Diego, to L.A., to Palm Springs and back a few times in the 3 days they worked on the repairs. Admittedly I was probably a pain for them, but Ashley and Carl were very professional and responsive keeping in close contact with me so I could judge when my car would be ready before I got too far away.

Da
Review №12

Christian and the whole team was really helpful in checking my truck in. The updates in the meantime helped a lot. The completed work is beautiful!

Br
Review №13

My car had been broken into through the rear passenger window. I brought my car over to Fix Auto and they replaced my window and fixed the trim and felt attached to the window. The service was great! They gave me daily updates on the progress of my car and ultimately returned my car to me looking good as new. Thank you Fix Auto, Christine, and the lovely staff who serviced me and fixed my car. You’ve gained a new customer.

An
Review №14

Second time this year (2021) I’ve had to take my vehicle to fix Auto Ontario sadly BUT also the second time they’ve taken excellent care of me and my vehicle. Would recommend to anyone who cares for their vehicle.

Ro
Review №15

So I have used this service twice now. Reason for the two star is due to them losing trim pieces that they had to remove below the front windshield, for never contacting about the correct badge for the trunk lid when it was supposed to be an “LE ECO” not an “LE” badge, and for them yanking paint up on the roof of the car that wasnt there prior which happened when they masked the roof off to paint the rear quarters all the way forward. The paint is most likely going to be covered under a paint recall by toyota, so isnt a huge deal, but the fact that they did it and acted like it wasnt there kinda perturbs me. Needless to say, wont be using this place ever again.

Re
Review №16

Jesse and everyone else were professional and kind. End result looks fantastic.

DA
Review №17

They exceeded my expectations and went above and beyond. They made dealing with the insurance so easy that I was able to enjoy my weekend without any hassle. Definitely recommend this place and the service.

ma
Review №18

They were fast and professional. They did a great job!

Ph
Review №19

I didnt choose Fix It. They were chosen by the insurance company. If I had to do it over again, I definitely would choose them. They were extremely professional, very attentive, provided regular updates on my car. Great customer service all the way around 👏

Es
Review №20

Loved the work color matched and were fast send me updates

Je
Review №21

Went in to get my mustangs door fixed yesterday and just picked up my car today only took a day & the girls there are super sweet !

Sc
Review №22

The work done was amazing car looked exactly as it did before it was cracked and dented. They did a great job at paint matching as well. The time they told me it would be done was a lot later than it was actually done so that was great! I got my car back days early! Christine was an amazing help as well letting me know when my car would be done and showing me all the work that was done. A1 customer service and body care, I would highly recommend Fix Auto to anyone looking to get work done!

R
Review №23

Christine, the front receptionist, was SO sweet, helpful, thorough and friendly . Her alone I give 5 stars 🌟 she made my experience comforting and easy to deal with through all my questions and concerns. She made sure to keep me updated with the process related to my insurance claim and in the time it would take for my body work to be completed. Super sweet

Ca
Review №24

Mayte Ortega was the one who i spoke to when I came here to turn in my car for the repairs and she was so nice and friendlyand very helpful. I had my fender and driver door fixed because it had dents. They fixed my car so good and it looked brand new when I got it! They kept in constant contact with me giving me updates about my car. I couldnt be more happier! I loved the fact that they even washed my car too! I would definitely recommend this place because the staff was great. I went in Monday and got my car Thursday. This was my first time here and I had a wonderful experience overall. Thank you to everyone, especially the ones who worked on my car!!

An
Review №25

Amazing job!! I am more then satisfied with the results! My Burgundy Honda Accord Sport is more beautiful then ever! They fixed a nasty gash I caused on the backside and they also fixed scrapping on the front bumper. WORTH THE PRICE.

Ma
Review №26

They repaired and did body work on our truck and their work was PERFECT..and it only took 3 days ! Normally I would wait 2 weeks minimum for something like that but nope ! 3 DAYS..and the work was awesome!

Ki
Review №27

I was so pleased with my service. Christine helped me and she was absolutely incredible and so thorough! She was very clear with everything and made sure I had the best experience which I did. Highly recommend fix auto Ontario and definitely go to Christine

Sh
Review №28

The damage to my car was repaired fast and they kept me informed on the progress.

Jo
Review №29

Customer service was excellent. Ashley is a perfect fit for the face of Fix Auto.

Ri
Review №30

Thank you, Fix Auto, Ontario for a pleasant experience. I would give them an A+ for their customer service, excellent workmanship, and timeliness . My auto looks like it came straight from the dealership. Also, I commend their professionalism - upon final look over, I noticed the hood would not release - they gave me no attitude, returned it to the garage, and within 15 minutes had the issue resolved. I will be consulting them, soon, on restoring my trucks exterior....

So
Review №31

We had a crash last week and my car was damaged badly. We decided to take it to Fix Auto Ontario to get repaired. We expected to pick it up in a month. Thankfully they were so quick and after a week they called us that the vehicle is ready. Meanwhile Christina informed us about every single detail. She was so friendly and helpful.

Ca
Review №32

I love the work they did. I haven’t seen my car look brand new since I got it 4 years ago. I expected it one day and they had it ready one week early. Couldn’t have found a better place to take care of my car

Mi
Review №33

I’ve used Fix Auto before and this time was no different than the first. I got in an accident and needed body work done on my trucK. Excellent customer service. Called me and let me know how everything was going, when it was expected to be done, if any problems came up they called me and let me know and how long it would take. When I got it back, it came out great. No issues with them at all. I would absolutely use them again. Thanks for a great job on my truck.

ju
Review №34

Very courteous, they seemed to care about my problem, they fixed my car the same day, very happy with their service, Id recommend them.

Ma
Review №35

Had a great visit. They were clean professional and reasonable with their estimate. I was helped by a young lady named Mayte. She was clear, concise, and professional. She helped me the whole way through and is a testament to the type of customer service that should be offered at every location. Once again, it was a great experience and I got my car back a day ahead of schedule.

KI
Review №36

Customer service is amazing. From the moment I walked in, I felt very well taken care of. Jason made me feel very comfortable and was so genuine in giving me advice. They kept in communication with me the entire time via text and calls. I never had to call them once. On top of that my car looks brand new! Fix-it shop in Corona - Thank you!!!

cy
Review №37

Retaliation against comsumer,l dont know this business personally but revenge is on their agenda for me, this situation involving my advarsies paying them money these county providers that l am in courts believe in revenge all to makeMe suffer even when l have state farm insurance fully covered this business refusing services for no cause...really deserve a 0

Mo
Review №38

Great customer service from beginning to end, fair prices, timely repairs, and great work! Christine and Carl were excellent!

Pa
Review №39

Friendly staff, great service and communication, and great car repair five stars 🌟

ra
Review №40

Great team. Friendly people. Quick quality work. They keep you informed of your progress and what that intales

Ro
Review №41

Took a car in to get some work done on it and they did a great job. Nicest staff around very pleasant and helpful.

Es
Review №42

We were attended very fast and also the service itself was faster than we expected. Great customer service very friendly and knowledgeable staff. Mayte was amazing and made sure we had the best experience there. Definitely recommend this place.

Jo
Review №43

Great customer service, very professional. Great work!

ke
Review №44

I feel Fix Auto Ontario, did an amazing job on my vehicle. The employees were very professional, helpful, and they communicated everything well and up front. The shop was neat and orderly and you can see people working without playing around. The front office employees are amazing and so helpful. I would recommend Fix Auto Ontario to anyone needing their vehicle repaired hands down !!!!

Vi
Review №45

I would like to thank the team at Fix Auto Ontario,Ca for a fantastic job and the promptness in having my car back so quick never had any service like this before. Woul like to thank Christine and Mayte for been on top of my needs with my car and been so informative.Great job!Team Fix Auto Ontario, Ca

Pe
Review №46

The Team at Fix Auto Ontario was amazing! After a recent car accident with my KIA Optima I trusted Fix Auto to handle my repairs. They were able to work directly with my insurance company and kept me in the loop the whole time. Great customer service from beginning to end.

Ju
Review №47

Customer Care Specialist Christine Carlos was very help and always had a positive attitude. If there was any changes with the status on my car she would keep me inform.The results with my car is awesome. Does not look like there was an issue with my car.Thank you Christine!

La
Review №48

Was well pleased with my car repair. The staff at Fix Auto was amazing. And Christine our Specialist took care in handling the repairs of the car. Also, keeping us updated. Thanks so much. Larry

Z
Review №49

Mytha, Christine and Randy were extremely helpful in expediting my case through the insurance company and being very understanding of my circumstance. I really appreciated theyre great customer service and their continued polite disposition.

Ka
Review №50

The repair shop kept me informed with every aspect of repairs. I knew what was happening with my car and what the next step would be. When I picked up the car it looked brand new like nothing ever happened to it. The car was washed and cleaned inside too. Love it

An
Review №51

I was impressed with their caring enough to go above and beyond on their service!Mayte Ortega, at the front desk, was an absolute pleasure to work with!In my 63 years, this was the best body shop experience I’ve ever had!Lastly, prior to going with Fix Auto Ontario, I had contacted a body shop in LA. The person on the phone was extremely short with me and gave me a bad feeling(this was a claim on the insurance of the person that hit me). I’m actually glad I had that experience, otherwise I wouldn’t have kept looking and found Fix Auto!I HIGHLY recommend them!

Ka
Review №52

Great service, friendly, timely, nice people.

Ev
Review №53

Fix Auto Ontario made my experience so easy! Great communication with the customers by text or call. They make sure all questions are answered and break down everything they will do to your vehicle. I’m so happy with my experience.

Sa
Review №54

It was expensive and they send some parts to a 3rd party to fix. They were pleasant.

Da
Review №55

Great service quality work.

Ky
Review №56

Repeat customer - still great service - just like my first visit 15 yrs ago.Last week they fixed the broken fuel door on my car. Price was cheaper than others, and they worked hard to find the lowest cost (but still high quality) parts. Chris E was very helpful.Great communication, support, and comradery by the entire office.

Da
Review №57

There were some delays in getting my car done when compared to the estimated date. However they constantly kept me updated and were very professional. Great experience

Bo
Review №58

Fast, courteous and professional

Mi
Review №59

Bad Customer Service and communication. Similar to another customers experience. After taking my car in for the initial estimate and pictures, I was told info and pics would be sent to the insurance company for review and I should be contacted by the insurance company shortly for drop off details. After over a week of waiting I called the insurance company for a status update and was told they had not received any of the pictures or info.Spoke with Fix Auto for clarification, and was told they would call me back with more info ......no call back. Decided to go to another shop Foothill Auto Body easy easy experience and super efficient. Going to Auto Fix was a complete waste of my time.

Al
Review №60

The front desk lady has a great attitude she was very helpful. The job done in my car was excellent

Fr
Review №61

I brought my vehicle for repair after an unfortunate vandalizm issue. I loved the complete explanation of repairs and they were riglht on dot for the promised time of completion. I have brought other vehicles here before and return because of their professionalism and speedy work.

Si
Review №62

They were professional, fast, great communication - keep me updated on everything, and my car looks like new again!

De
Review №63

Excellent customer service! I appreciate the way they maintained contact with me throughout the process. Very friendly as well as professional. Christine is great!!!

Ly
Review №64

They were really fast to repair my car. This is my 2nd time to go with Fix Auto & I will continue to go to them again if I need to.

Ch
Review №65

Great people, excellent work and pleased with the amt of time it took for repairs

Na
Review №66

Fix Auto is the best, unfortunately I have a few more accidents than Id like but Fix Auto has made each visit easier, under each circumstance. Vivian is so amazing and keeps me updated on everything that goes on with the insurance, my car and has even pulled some strings to make sure I get the best care possible. I highly recommend Fix Auto to anyone that needs work on their vehicle or has had an accident and needs a great body shop, just ask for Vivian and tell her Nancy sent you.

Mi
Review №67

They were very thorough and quick no complications or confusions really satisfied with my experienceKept me up-to-date and had a quick turnaround

Ch
Review №68

The adminstration of paperwork and scheduling was effortless for me. Everyone was courteous and did their job well. My car, the finished product was excellent! I would recommend them to anyone who need repairs.

Br
Review №69

When is our car going to be done? You told the rental car place Wednesday that it was done when it wasnt. Than you told us Thursday it will be done so we dropped off the rental. The car was not done... Than Friday you never called us so now were out a rental. Its now Saturday and still no call or call back or rental....

An
Review №70

Second time using them, and wouldn’t hesitate using them again, in fact, I wouldn’t even consider taking my car anywhere else!

Mr
Review №71

Work took awhile to be finished and they broke my key fob. But the work looks pretty good. So there’s that

pa
Review №72

They did awesome work on the paint job! Like new!💕

De
Review №73

The job was done in a timely manner. The price that was quoted was what I paid. Cynthia was very nice and professional. Thank you

Ma
Review №74

Very nice people

3
Review №75

You want the best? Then you found the place Fix Auto.. .

Lo
Review №76

Thank you for fixing my window. The window looks great. And the service was professional.

Me
Review №77

They were fast and did an exceptional job on my car.

H3
Review №78

Customer service is perfect here !!, while my car was being fixed they would call to update me on every detail no matter how big or small and the final result of my car (bumper part ) was color matched perfectly and looked perfect !, would highly reccomend !

Je
Review №79

Easily the best, most efficient, and friendliest repair shop Ive ever used.Christine is awesome. Thank you Fix Auto,again.Jerry

Dr
Review №80

From day one the lovely ladies of this office made my car problems their car problems. I was informed every step of the way about the progress of my vehicle and the estimated completion times. They even went a step further and got me in a rental when my insurance was hard to deal with. These ladys even worked with my busy work schedule and offered to have the vehicle delivered to my home. I went to fix auto with a problem and they gave me nothing but solutions and top notch customer service.I will 100% be back with all my future needs... but hopefully not too soon.

De
Review №81

Very nice and very professional. Kept me up to date on every aspect of my vehicle repairs and it was done so fast.

lo
Review №82

High recommendation for Fix Auto, quality of the work they did on my car is outstanding! Equally as important was the excellent customer service, Martha, Christina and Jeanie, you ladies are awesome ☺

Ke
Review №83

The staff was on top of the repair they kept me updated and did a great job on the repairs I would recommend fix Ontairio to my family and friends thank you Randy and Martha for a great experienceKeith Friex

pa
Review №84

They kept me informed every step of the way, everyone is so kind and caring. I would definitely use Fix auto again.

Hu
Review №85

Getting your car repaired after an accident is not fun. Fix made the whole process very easy and painless. Fixed my truck in just a few days and kept me updated every step of the way. AAA recommended them and I am really happy they did. Definately best place to get your vehicle looking like new again.

So
Review №86

They did an excellent job repairing my two damaged passenger doors of my car. The customer support team was very accommodating, professional, and supportive.

er
Review №87

The customer service is out of this world. not only did they turned around the repair time their crew did a fantastic job with my car

Cl
Review №88

Awsome services Ive been to this location a couple of times every time best service everyone I came in contact was cordial and ready to help. Thank you Martha and everyone involved in fixing my car🤗

Me
Review №89

I’m very disappointed with the customer service and my entire experience. I dropped my car off the morning of Dec 5th for an estimate. I was told that it would take 24 to 48 hours for this. I never heard back from them, so after waiting an entire week, I called them on Dec 12th to check the status. I was put on hold a few times, then customer service told me that they sent my insurance the estimate and were waiting to hear back from them. I asked them what the date was that they sent my insurance the estimate. The lady on the phone started acting funny and put me on hold again. When she got back on the line, she told me that they sent it on Dec 10th. I called my insurance and they told me that they still had not received an estimate from Fix Auto. I called Fix Auto back and started to complain about being lied to. Finally, they put James on the phone and he apologized and told me that he had been out sick and he was swamped. My car sat at Fix Auto for a week and hadn’t been touched!

Bi
Review №90

Weve taken all our cars here. Theyre very fair price.Update: Im downgrading them to a 3 star rating. My son recently took his car in and without walking around the car and checking it out before pulling out of the driveway. We get home and noticed a pretty gnarly scratch on his back bumper!! My husband called the guy up, he told him to bring it back and they did and he asked all his mechanics what happened and of course (NO ONE) confessed! He does do good work at fair prices, just make sure you walk around your vehicle with the owner before and after, please!

Ja
Review №91

I love Fixx Auto! They do an excellent job communicating and took really great care of my car!

An
Review №92

Blown away from the customer service it was top tier I highly recommend it

An
Review №93

Vert good quick.

ta
Review №94

Everyone was extremely kind, helpful, personable, and professional! Class act!! Thank you FixAuto!!

Ge
Review №95

Very smooth and easy repair, Chris and Christina were very helpful made the whole transaction really simple I would recommend this place for any auto body repair you have

Su
Review №96

Had an amazing experience with the staff while my Infiniti was getting blessed by them

Ka
Review №97

Completely satisfied. Great customer service, very friendly staff.

St
Review №98

Everybody was so nice. Great service all around.🙂

Da
Review №99

Fix Auto is a high end body shop, if your looking for perfect work this is the place

D
Review №100

I like this place, they are professional, nice and helpful.

Information
14 Photos
100 Comments
4.7 Rating
  • Address:4930 Vanderbilt St, Ontario, CA 91761, United States
  • Site:https://fixautousa.com/ontario/
  • Phone:+1 909-605-7575
Categories
  • Auto body shop
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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