I came to Merrill after finding my dream car online. After inquiring about the car online, Abel reached out and assisted me with the process. With it being over an hour away, Abel made the process insanely smooth without me actually being in the dealership. The service once I arrived was unmatched and I would recommend Abel to anyone who is looking for a new car!

I just purchased a new Ford Explorer! The customer service provided was fantastic!! Aaron, my salesperson, took the time to initiate contact prior to the expiration of my lease to let me know what was happening in the marketplace with new cars and inventory. He followed up to make sure I had an appointment that accommodated my busy schedule and once there was so very easy, pleasant, professional and fun to work with. No pressure! He really listened to me and was very knowledgeable about the products. Just possibilities and transparency for my next vehicle. Joe, the manager, joined and laid out the financial options that Aaron presented and then Joe took the time to answer questions and share more about Merrill Ford which set up a trusting and comfortable experience for me. He also took the time to personally thank me at the end for my business as I was leaving. Guy, who did the final financial piece for my new Ford, was patient, professional, clear with my numbers and quick! I would recommend to everyone to check out Merrill Ford, Aaron and the team for your next car. A truly awesome, fast and professional business! I left happy and feeling valued.

I came into my car buying experience with Merrill sad and upset - I had just totaled my dream car (not my fault) and we spent a long time with Aaron chatting about it and what I was looking for. He was super helpful and understanding. Scott on the finance side did a great job of making it quick and painless. Very happy with the experience and VERY happy with my new Bronco Sport!!!

My experience with this dealership started with a text from Erin stating that the car I was looking at was available. She was very helpful relaying infto me. I then made the hour drive & met Able and LT at the door with keys in hand for my test drive. They even stayed past closing time to help me. I drove the car and fell in love with it. We made a deal and shook hands. My buying experience was quick and simple. Able and LT were great to work with. I will definitely be back to purchase another vehicle from this dealership. Thanks again Able & LT

Fantastic service by Abel, Guy and team! We got a great deal on the 2021 Ford Explorer that met all of our must have criteria. They even matched the financing offer we could get elsewhere to speed up the process and ensure we could drive our new vehicle home the same day. Not to mention they called our insurance company to get our policy switched over from our old car to our new car!You definitely cant beat the attention and dedication you will receive at Merrill Ford in Okemos! Thanks Okemos Team!

Abel was awesome to work with! Great communication! We live an hour from Okemos and he met us half way for a test drive. The day we picked up our vehicle we were in and out. No messing around. Definitely would buy from Merrill Ford again. Thank you

Really enjoyed working with Abel Mixaykham as we shopped for a new car. Our new Ford Escape is great. Abel made it easy. 👍🏼👍🏼🙏🏼

I’d been looking for a car for over 5 years. My 2007 Ford Escape was still running well, so I could afford to be picky. I just happened to drive through the used car lot and Matt came out to meet me. He was friendly and low-key and offered to show me the 2019 Edge on the lot. I wasn’t looking for an Edge!, but I test-drove it and made my decision that day to buy it. Matt was so helpful and Joe (the manager) couldn’t have been nicer. Two weeks later, I’m happy with my decision to buy my car from Merrill Ford. Plus, because there are so many newer features on the car that weren’t on my ‘07, I stopped by the service department last week and the good vibe extended to the staff there, as well. They showed me how to work a couple of the features that I wasn’t familiar with….all with a smile and no condescension. Oh, and did I say that I LOVE my Edge?!!!!!

Abel was great to work with. I was very impressed with this dealership from the moment I walked in the door I had a good feeling. Top notch sales staff from the top to the bottom. This dealership really makes the blue oval shine Henry Ford would be proud!!!!

I had a quick and great experience leasing a new Ford Ranger for my mom. Everyone was great, from Abel my salesman, to Guy doing all the paperwork. Highly recommend you visit this dealership. You wont be disappointed.

Our experience at Merrill Ford Okemos was excellent. Having checked out another dealership we went back to Abel Mixaykham, because of his great customer service. He called us regularly and promptly throughout the whole purchase process, answered all of our questions and took the time to go over all the features of our new vehicle.

I had an amazing experience with my first car purchase thanks to Abel Mixaykham! Abel went above and beyond to make sure I had everything I needed when purchasing and he also made sure I loved the vehicle I chose! I was also pleasantly surprised by the helpfulness I received by Guy as well. Both employees helped me understand the purchasing process and gave me great advice! I couldn’t have asked for a better experience!😁

Service conducts work without authorization and creates dupe keys rather then telling you they require it unlocked when you drop it off and call saying they can get it off the car but instead go ahead with the work with no authorization because they dont want to simply open the door when I had done it four times with my paramedic kit and not even a lockout kit and checked before leaving if I needed anything while my equipment was there still and charge 95% of a full key set cost to make the emergency key they created so you can destroy it when it wasnt necessary or needed simply they were too unskilled and considered their inferior craftsman would have caused damage so instead they attempted to overcharge for inability to provide agreed to services.And since Merril ford service doesnt read, they duplicated the emergency key without authorization since they cannot read that their service writer called and stated on recording they would pull the door code off the vehicle they instead cut a $55 market charge for a emergency key when the software to program costs $150 and the key is 65/OEM key including the blank emergency key. I authorized the 2x FOB. The paperwork for the authorized work was as you mentioned. Though the work you have not addressed still was unauthorized.This is also not the first instance this Service center under performed on this same service. The last time in exchange for complaining in person rather then posting a review they simply exchanged the over charge for an oil change and alignment certificate. Now they simply say it was authorized by not providing written or oral agreement to create an additional unauthorized laser cut key when they failed to attempt to open the door as they stated on recording they would do and only offered a 5% discount on the unauthorized key instead (they reduced the apology compensation if you still struggle with reading).

I just purchased a new vehicle from Merrill Ford in Okemos and both Joe (sales manager) and Abel (sales representative) went above and beyond to make it a wonderful experience. They made a process I normally dread efficient and enjoyable!

After 11 years with a Ford Fusion hybrid and never a problem it was time to purchase a new car. Abel Mixaykham, the sales consultant at Merrill Ford Okemos was wonderful! No high pressure sales, he answered all my questions and has always made himself available before, during and after the purchase of my new car. My experience could not have been better. I would highly recommend Abel Mixaykham at Merrill Ford Okemos if you are in the market for a new car!

We purchased a new 2020 Ford Edge in March 2021, the experience couldnt have been better. Our salesman ( Jeremy Adams ) was outstanding! We would highly recommend him and Merrill Ford Okemos to anyone who is looking for a vehicle, Jeremy was knowledgeable, informative and extremely friendly. If I was still in management he is the type of salesperson I would want on my staff.

Abel M. was great in buying process. All of my tech and app related questions were answered. Great experience in the new age of buying cars.

Did not note on paperwork that they skipped the tire rotation due to low tread. I had to call to find out why they skipped it. Not happy with that, but ok with everything else (oil change, etc.).Probably will go back.

Came in for a lease buy out, Abel and Guy were amazing to work with. Both were professional gentleman. Smoothest experience ever! Highly recommended, exceeded my expectations. I got a free maintenance package for purchasing an extended warranty. I was very excited about that :) Dealership was clean also.

Excellent service! Had car towed there after it overheated and blew a coolant hose because of a fan failure. Service rep (Rick) was great: he was friendly, knowledgeable, and professional. The repairs were done as fast as the circumstances allowed and seem to have been done by a very competent technician. Will definitely return, even though this isnt my nearest dealer.

Jeremy Adams has been the BEST person I have ever worked with when buying a vehicle. Goes above and beyond for your needs in every aspect. Doesn’t matter what questions you have, he will figure it out for you and answer them. I HIGHLY recommend asking for him when you’re leasing or buying. I spent countless hours on the phone with him (over the course of 6 days). He is not only professional, outgoing, and patient, but also genuine and easygoing making purchasing a vehicle a breeze!!! Such a great experience and I’m looking forward to working with him again in the future!!

Just bought an Explorer Limited Hybrid from Merrill Ford! Abel and Joe were very helpful. Abel is very friendly and personable and helped answer all our questions. I highly recommend for anyone looking to get into a Ford. I love my new vehicle!

Merrill Ford was great. We walked in at the end of the day to test drive & buy a vehicle. Abel & Guy were very helpful & great to work with.

I love Merrill Ford!! I always get impeccable service from here! I bought a brand car from Matt yesterday and he was OUTSTANDING!!! Never felt super pressured and made sure he answered all my questions. I will always come here for my cars and service! THANK YOU MERRILL FORD!!! Love my new whip. 5+ stars

We are pleased thus far on the car itself (3 days later) and Jeremy did a great job going over all the features. Then we meet the finance manager, Guy. He invited my husband in to sign the sales papers and actually looked at me and said You stay. Completely rude and condescending . My husband looked at me amazed too and made it clear I was joining in. If this were a different market we would have walked right out. We wont be back. I am sure the owner will respond with a remark to accuse me of doing something wrong - just like they have with all of the negative comments here. All we did was come in to buy a car, hadnt even met Guy before. Welcome to 2021, women buy cars too.Response to Owner - I received a call from the sale manager after I posted the review. At no time was there an explanation about COVID being the reason for your financial guy to tell me you stay. If there was a reason other than rudeness, the look on mine and my husbands face would have alerted anybody with courtesy to take a moment to explain why they chose to say that. No masks were being worn, others had multiple people at their desks. No excuses can cover up this sexist behavior.

Jeremy Adam’s is great at his job, got my father in law a fantastic Lincoln MKX.Dealership is clean and up to date. Bathroom’s are immaculate! Plenty of restaurants and shopping around the dealership too.

Amazing team and very supportive of my needs. I highly recommend! Aaron Becht went above and beyond to get me in the car I dreamed of! Thank you, Aaron!

I worked with Jeremy here at Merrill Ford and He was the best salesman I have ever worked with. He was thorough but quick in getting me in my beautiful new 2021 F-150. Merrill Ford staff and management was amazing in helping me get the best deal for my money. I would 100% recommend going through Jeremy and purchasing a vehicle at Merrill Ford. I will be a customer for life.

Merrill Ford is amazing! Every single person (Erin, Elton, Jeremy, the receptionist, the other salespeople) here makes you feel like family. I have never felt at more ease walking into a dealership like I did here. Jeremy Adams helped me find the perfect car with everything I requested. Hes personable, easy going, takes his time with his clients and was never pushy. I will be shopping here again when I need another vehicle! Thank you for making my experience the best! (Erin, I loved how you came over to talk with me after speaking with me on the phone! :-) )

Abel was my sales associate and was AWESOME! He is very polite and patient and not pushy at all. He was extremely helpful teaching me all of the things about my new car. I highly recommend him to anyone looking to buy a new car! Very pleasant car buying experience.

I’ve been in my new Ford Fusion for a week now — love it!!! Scott Nelson made the buying process extremely quick and easy! Not to mention, he was also super informative about all the car’s cool new features! I couldn’t be more happy! Thank you Scott!-Zach Engelman

The service department at this dealer is terrible. They lack customer service and are very rude to there own customers. I bought a Van from the dealer that needed recall work done. So I took it in for the repair. Fist I had to ask for a loaner car as the repair was an all day work. They did give me a loaner but not after making sure to let me know that this was a favor and they do not normal give loaners. That alone I think is terrible customer service. Then they wanted me to sign a waiver for the loaner car saying i am fully responsible for the car insurance. Also the waiver said if I bring the loaner car back dirty I have to pay $250 fee. They even wanted me to have CC on file for their record. All this does not make sense at all. It is me who should be worried about if they insure their car loaners under their dealers umbrella. I also own two other cars from a different dealer that I will not mention and when ever I take the cars for service they furnish me with a loaner car no questions asked and no waiver signed. BAD CUSTOMER SERVICE. Reply to Owner: Renting a car is not the same as getting a loaner car from a dealer. When renting a car the customer is paying for that rental and thus they will have to provide insurance. But the loaner is provided by the dealer and yes it is a courtesy but should be insured by the dealer. I have gotten loaner cars before from different dealers and I had never had provide insurance or sign such agreement. Just alone the fact in your policy you have a clause stating I have to pay $250 for a car returned dirty shows how you conduct business.

We purchased my 2020 Escape from Merrill Ford. Scott Nelson was the sales consultant who helped us. He took the time to make sure I got exactly what I wanted, for a price I was comfortable with and Im so appreciative of that. Scott showed me how everything in the car worked so I felt confident leaving the lot knowing how to use my car to its full capability. I would definitely recommend working with Merrill Ford and Scott Nelson!

Matt was amazing from start to finish! He wasn’t pushy, he listened to my wants and was willing to do his best to ensure a great transition from car to NEW RANGER! Whooo hooo! Thanks Matt and the whole team at MerrillFord!

I had the most wonderful experience at Merrill Ford of Okemos! After graduating last year and driving a 2001 for the past four years, I knew it was time for an upgrade. I was nervous and unsure of how to buy or finance a car, but when we pulled up we were immediately helped by Abel who showed me to exactly what I had described - my dream car! Abel was kind and understanding of my wishes and put me behind the wheel of the Escape I would eventually purchase. Through the whole process, he was fair and precise all while explaining everything in a way a “newbie” could understand. When the car was officially mine, he took the time to help me reset everything to my exact liking and showed me around all the cool features. I’m not sure my experience at any other place would’ve gone as smoothly if he hadn’t been the one to help me, he was definitely the right person to help me find my car and get me comfortable with it! Thanks Abel, I’ll be sending others your way!

I have used the Service Department at this dealership for all service on my 2008 Escape and have always been very pleased. I’ve always received reliable advice about which repairs are urgent and which can wait, and have never felt pressured when I needed time to make a decision. I especially find Keith to the both professional and fun to work with.After Keith’s call with “the damages” this time, it appeared to us that our 2008 Escape had finally reached the point where replacement made more sense than repair. I had noticed a 2018 Escape on the used lot, so my wife and I decided to drop in and check it out. Matt, the newest member of the sales team, greeted us as we arrived, knew immediately which vehicles would interest us, arranged the test drive, and answered all our questions. He was professional, pleasant, and very efficient without making us feel rushed. We both appreciated his low-pressure approach to the sale, and were especially happy that, when my wife asked a question, Matt directed his answer directly to her. (We have encountered car salesmen in the past - not at this dealership - who only spoke with the man, even when the woman asked the question!). The entire purchase experience was wonderful, and we love our new Escape!Of course, we will continue to use the Service Department for our 2018’s service needs.

I walked in just intending to look and see what I could afford, and ended up finding a perfect car with low mileage and within my budget, and much newer and with more features than I thought I could afford. Aaron was so helpful and made me feel very comfortable as a first time car buyer, and he and Guy were very flexible with my needs and understanding of my stumbles since I really had no idea what I was doing. I went from a 2005 Explorer and left the owner of a beautiful 2018 Escape. Thank you to all the staff for their incredible service and kind attitudes. Will definitely encourage friends to buy from here in the future.

I got the first car I’ve ever picked out for myself this week and Matt Fritzler was a great help! He was super friendly made the process quick and easy. If you’re going to go here, ask for Matt!

We came to Merrill Ford initially to sign some paperwork for our sons truck. Of course had to peak at all the new cars and trucks. Long story short we had no intentions of buying but walked away with our own two new vehicles thanks to Matt, Guy, Ms. C and Joshua.Matt our salesman while being the “new guy” was very knowledgeable, kind, polite and courteous. Guy, who got us through financing was also extremely knowledgeable, kind, courteous and personable. The kind of guy who keeps the workplace a fun place to be. The receptionist Ms. C was as amazing. Loved chatting with her while we waited for paperwork. Greeted us immediately with a smile we could see behind her mandatory mask. All the other staff we met were just as great and so nice. Joshua one of the technicians has been extremely helpful while walking us through our options, setting up the vehicle to our devices, giving us the rundown on all the bells and whistles and was also very polite and extremely knowledgeable about both vehicles. How they all retain the different options on all these different vehicles is beyond us but they’ve done a heck of a job. The business itself was clean and professional. The vehicle selection was more than ample for anyone to find a vehicle to fit their needs. We came from an hour away and so glad we did. We’ve done business with another Ford dealer and the service and knowledge of Merrill Ford far out ways our previous experience.

Ive come here for service for the last few years (shout-out to Keith for his help), and recently it was finally time for a new car. It was easy to schedule an appointment online and browse their inventory beforehand. Abel was very helpful in showing me the vehicles features, answering questions, and finding discounts to make everything work. It was a smooth process and Im very happy with my new car.

Wasnt happy with their service on a new vehicle bought from them with 2000 mi. would not repair under new car warranty. Was told that I would have to pay for it. Blamed Corrosion Free application did the damaged. Went back to rustproofing dealer and had it repair in 20 minutes, no charge. Will not buy or service any vehicle there.

Abel was efficient and so helpful with the purchase of my new Ford Bronco Sport. He was extremely thorough and patient and I appreciated the tutorial. I would highly recommend him as your sales agent. He was friendly without being pushy in any way.

Caring, efficient staff and service. All work done is done well. I wont go to another Ford dealership in the area. They even wash my vehicle after they service it.

Jeremy Adams was a pleasure to work with. While I was having my 2008 Edge serviced (the service staff was great as well), I was looking at the Bronco Sports they had on the lot (subsequently purchasing one). Jeremy was helpful, sincere, and very knowledgeable. There was a calming and comfortable feeling during the entire process with no pressure, and the excitement and passion for Ford vehicles was obvious the more I talked with Jeremy. I felt like they had my true interest in mind. I highly recommend Merrill Ford and highly recommended Jeremy based on my experience.

Erin, Will, Scott, Elton and the whole team were great! Erin really went above what others at dealerships do to answer my questions. Her description of the vehicle i was looking at was 100% accurate. Was not disappointed when i actually drove the 2 1/2 hours to come look at it. I would definitely purchase a vehicle from them again. By far the best vehicle I looked at.

Great buying experience with Merrill Ford. Matt my salesman was super patient with our indecisiveness between buying out our lease or leasing something new. It took us weeks to finally decide to purchase our lease. Matt emailed me payment options and a finance application and followed up with phone call support every step of the way. I completed everything online. He made sure that all the paperwork was ready to go before we came in. Signing with Guy the finance man was super easy and took 5 minutes. Thank you Matt!

I can’t thank Aaron Becht enough at Merrill Ford in Okemos for all his help today In leasing my dream vehicle, 2021 Ford F-150. By far the best experience I’ve had in purchasing a vehicle! I would highly recommend coming to see him for your next vehicle!

If your looking for a good Salesman, go see Abel at Merrill Ford. He will take great care of you and find what you want

Thanks to team members and the owner of Merrill Ford for helping me find a great 2019 Edge!! Especially Aaron B. and Erin K., who answered many questions and persisted in searching for the exact color and options I was looking for. The company’s financial manager also helped me find the best interest rate so I could stay within my desired monthly payment and budget. The paperwork process was also very smooth.

I bought my first car today at Merrill Ford Okemos. We drove 1.5 hours for an Escape in a certain color and it was worth it. Abel was very helpful and knowledgeable with the test drive, reviewing the specs, and of course all the paperwork. It was a very pleasant experience. Guy was straightforward with the pricing and the warranties and eased my anxiety about my first big purchase. Thanks so much Abel and Guy!

Went in last weekend to test drive an Escape Hybrid. We worked with Scott Nelson and told him from the beginning that we just wanted to do a test drive, not sit down and do purchase numbers, etc. We were just there to drive the vehicle and then discuss on our own which vehicle we will be going with. Scott did not pressure us and did just that, allowed us to do a test drive. He was by far one of the easiest sales consultants we have experienced. Even though we didnt decide on the Escape, we appreciate Scott Nelson and his excellent customer service, thank you.

Service was prompt and salesman was very friendly! Aaron was my sales consultant and he took the time to listen to what I was looking for, was thorough with outlining rebates, and left me feeling like I was getting a great car and great deal! Anyone looking for a car, I highly recommend Merrill and once there, asking for Aaron for all of your needs!

I recently purchased a vehicle from Merrill Ford Okemos and had the pleasure of working with Salesman, Aaron Becht. Aaron, went above and beyond to help my family find the perfect vehicle for our needs. Not only was he courteous and pleasant, he went out of his way to bring my vehicle to me to test drive and after purchase, brought my new floor mats.In a time when we need kindness, and a good spirit, Aaron showed customer service doesnt stop at the front door.Thank you for a wonderful sales experience!Jennifer Fox-Baez & Jose Baez

Abel at Merrill Ford helped me get a new 2020 Escape, which I am very happy with. Abel and the rest of the team treated us with respect and were very helpful through the entire process!

Ruby and David in the Collision Department were so very helpful. David was very thorough in taking pictures of my car and helpful in providing a loaner car for me. Ruby was such a gem to work with as well. She was so upbeat and pleasant and professional. She also called to give me updates on my car. Her cheerful attitude brightened my day. Thank you David and Ruby for making this experience as pleasant as it possibly could be.

Come here to get normal maintenance for my Ford. Jordan in the service department is always top notch. Calm and willing to explain any questions. Scott in the sales is great to talk to. While waiting for my oil change, I walked around the showroom and talked to Scott and in no way felt any pressure of any kind. Positive experiences from reps like these guys are what makes me come back.

I would highly recommend this dealership. Went by on Sunday to window shop. Found a SUV that I really liked. Hadn’t really planned to sell my car since I had just paid it off. I went in knowing what my trade in value was worth and that is what they ended up offering me. Plus they did a couple extra things to make the deal happen which helped a lot to win over my loyalty (been a loyal Toyota customer and still am but employees at Merrill Ford got my business in the end compared to what I was looking at from other dealerships).I had a question on vehicle and head mechanic came out to look over the question I had and fixed it.Matthew Fritzler was my salesperson and I would highly recommend him to anyone looking to buy. He was pleasant to work with and I felt no “over the top sales pressure” which I have gotten other places.Erin (internet connection from their website was friendly got me connected to Matt).Guy (finance) helped me get a great rate on my loan and no extra pressure on me to get extra stuff wrapped in my loan like I have gotten from other dealerships.The receptionist that was in today (Friday 3/12/21) was super nice and funny. She made my day (sorry didn’t catch her name) when I need to swing but to sign one last form.Outstanding Customer Service, great vehicles and solid deals !!! Totally recommend !!!

Matt was great to work with and answered all the questions I had. Everyone I dealt with made the car buying process less stressful than I expected it to be. I would highly recommend!

All of the staff was very courteous, but as a salesman Abel was awesome!! Very accommodating and hospitable! The car was exactly as advertised, very pleased with our purchase.

I purchased our fourth new car from Merrill Ford. The dealership is clean and well stocked with vehicles. The staff is friendly, courteous and wants to help. The service department is wonderful with great staff. Will Hartford helmed me find the car I needed. He was knowledgeable about the products and helped me to get all the incentives I was due. He made the process smooth and painless and did a great job orienting me to my new vehicle. Overall, an OUTSTANDING experience.

Everyone at Merrill is so friendly and helpful. I will be seeing Merrill again when its time for another new car. Thanks to everyone there! I had also stopped in at Graff and they were cold and not friendly at all, terrible service there.

I recently did a lease turn in! I wasn’t able to buy out my vehicle! But Dominic executed compassion and values! Virtually showed more options in a convenient manner! He even made sure I had a ride home! But most of all what I appreciate about the service at Merrill Ford Okemos, that he recovered a sentimental item I left in the car! I just might have to go back and buy a Vehicle! Great values and Integrity I really felt like a part of the Ford Family! Thank you again Dominic!!!

Went to Merrill ford to look for a new F-150. They didnt have the truck I wanted but were able to find me one quickly. Jeremy was great to work with. The whole staff made the buying process easy & enjoyable. I would recommend them to anyone interested in a ford product.

My husband takes his company vehicle here for service and he is always happy with the experience.

Fabulous customer service! Ask for Brandon (salesman). Was friendly, got me exactly what I wanted, and I was in and out quickly! Thanks again Brandon and Guy for all you did for me to get my dream car!!!

Scott Nelson sold us our 2020 Ford Escape titanium Hybrid, he was very patient with us when we were looking at many dealerships for the perfect car. When scott was busy when we came in to finish our purchase and pick up our car, we had the pleasure of having Aaron Becht assisting and helping us out. He was an absolute gentleman, made great conversation and showed us everything there was to know about our new car. The customer service at Merrill Ford was some of the best we have ever dealt with, Scott and Aaron made the experience great.

Sadly, I needed to have my 2018 Ford Fusion Hybrid in for body work twice in a month. Happily, the Merrill Ford Body Shop did a spectacular job both times. The vehicle literally looks just like new. What more could I ask? How about this: the work was done quickly, and the car was ready to pick up as scheduled. No surprise delays. In addition to doing the work exceptionally well, Ruby in the body shop treated me as though I were her best friend. She is terrific! On top of all that, the prices were fair. I really could not be happier!

I was referred to Merrill by a friend that has purchased vehicles there before. The experience was very good, Abel helped me through the whole process and has gone above and beyond to make sure everything was right for me. Would recommend Merrill to anyone purchasing a car!

Just bought the Mach-E and im so excited. Its such a great car. Abel was great and made the process quick as possible!!

Just bought a Mustang Convertible from Scott Nelson. He was very professional and knowledgeable. The entire process was done quickly and efficiently. Great experience!

I called Merrill Ford after receiving some unfortunate news about my current vehicle and told them I was ready to get something new. A friend of mine recommended Will and they were right! Will was so helpful told me to come in the next day and take a look and what they had after I explained what my needs were. We test drove a few cars then I picked the one for me on a Wednesday and took my new car home that Friday! I’ve never had such a seamless experience at any other dealership. The whole team made everything fun, fast, and easy! I will definitely be recommending them from now on!

Brought my Ford in for brakes for the first time due to mileage, and the service associate called me later and told me the existing brakes were still fine. I can always trust the service teams advice at Merrill Ford.

I was not impressed with this dealership under the previous owners. It was almost the last place I stopped but it should have been the first on my list. Thanks Matt and the team for getting me into my new Bronco so quickly.

Jeremy Adams at Merrill Ford Okemos is amazing!!! You can tell he cares about his customers and wants to help them find their dream car (one that fits their budget). Hes kind, patient, knowledgeable and honest. If youre looking for a new or used car, go to Merrill Ford and ask for Jeremy.

I was very impressed with Jeremy Adams. Everyone was wearing a mask and everything was sanitized. He treated me with respect when he helped me find a low mileage used car in my price range. I am happy with my car and I have a new friend. Thank you everyone at Merrill Ford. 5 golden stars to you Jeremy, Thank you

We just purchased a 2021 Ford Mach E (which we LOVE!!). Our sales rep is Abel Mixaykham. He is extremely knowledgeable about the Mach E and helpful. Due to COVID concerns, he was able to deliver our new car to our home, and figured out a way to have a contact-free conversation to answer our questions and to give us an overview orientation of the car. Thanks Abel!

I recently purchased a 2020 Ford Escape from Merrill Ford in Okemos. The sales representative, Abel Mixaykham, was especially helpful, informative, polite and patient with me throughout the process. Sales manager Joe Manuel was also very kind and helpful. Guy oversaw the transaction and was also very accommodating and thorough in his explanation of the closing material/paperwork. Great experience purchasing a great vehicle. I would highly recommend working with this team!Michele

I have been leasing from this location since 2012. While the name may have changed their customer service has not. Abel assisted me in returning my 2017 Fusion and found me the best deal on a new 2020 Fusion Titanium. I look forward to working with Merrill Ford in Okemos on my future vehicle purchases.

First experience with the new Merrill Ford, specifically their service department. Our 10-year-old SUV has original rotors and original rear brake pads. I assumed for sure the noise I was hearing meant it was time to get new brakes. But their service department confirmed measurements were just fine, so its just a nuisance when pulling out of the garage first time of the day. They did indicate my battery was nearing its useful life, but did not pressure me to have it replaced. Really appreciated their honesty. They could have easily said the brakes needed to be replaced and I would have believed them since the SUV has nearly 100,000 miles. Theyve earned more business from me in the future.

Stopped at Merrill Ford after stopping at a Ann Arbor and Howell Ford dealer looking for a truck shown on their website. Both dealers did not have truck shown and neither dealer offered to locate one. Only Abel Maxaykham of Merrill Ford offered to try and locate my truck. After a week of trying to deal for one, success!. I would and will recommend this dealer to others.

I had a great experience working with Aaron Becht at Merrill Ford! I was transitioning to a new lease and he made the process straight forward and easy - which you can’t always say about having to get a new car, whether it’s a lease or purchase. From the beginning, the whole team at Merrill was friendly, helpful and wonderful to work with!

Very great experience here! Aaron was great and really helped me get into a vehicle that I love, showed me all the option, and helped to get me the best price! Got into a new car that I love, for a great price thanks to Aaron and the team at Merill Ford! Thanks!

Came in and worked with Jeremy for picking out my new Ford Edge lease. He was incredibly easy to work with and made the process go by quickly and enjoyably. I would recommend seeing him any time.

Matt Fritzler and the rest of the Merrill Ford crew are top notch. Great buying experience.

We took delivery of a 2020 Fusion from Merrill Ford. Our sales advisor, Will Hartford was instrumental in us obtaining the car. Will was thorough and knowledgeable throughout the process. The entire team took great care in making sure we were completely satisfied. It’s been a great experience.

Excellent service, highly recommend their sales team and service staff

I had a great experience with the Service Dept during COVID. I was super happy with the check-in and check-out process and steps Merrill Ford has taken to keep my car sanitized and safe. I have visited a few other dealerships where masks and safety seem to be a joke. All of Merrill’s staff seem to be taking it seriously. I saw them spraying sanitizer in all the cars upon their arrival and left a note inside to say that it was cleaned before I picked it up! I was able to pay online and pickup my truck without any contact. Also, their text message updates and interaction with the service advisor are better than any other service center! - Highly recommended.

Had a great experience buying a pre-owned F150 from Merrill Ford Okemos! Matt was extremely helpful and answered all my questions! JT, Elton and Jim and Erin were all friendly, helpful, and got me in my dream truck! Highly recommend Merrill Ford Okemos for your next car!

I worked with Abel from Merrill Ford in Okemos and he was so incredible with helping me find a used car within my budget! He sent me several options and was patient with me as I took my time picking the right car. He made sure to respect my budget and made sure to help find me the best, most reliable car within that budget. Thank you, Abel! I highly recommend going to Merrill Ford in Okemos if you are looking for a used car.

When I first pulled into the lot I was a scared concerned customer. I didnt know what I was supposed to do or where I was supposed to go. I looked over the inventory they had outside, and then I heard a friendly voice that came with a chuckle. Jeremy Adams. This man went above and beyond anything I was expecting. He got a feeling of what I was looking for, and went straight into Help Mode. He turned my uncertainty into positivity. He super explained everything down to the smallest detail. Single handedly turned the uncertain scared customer into the Confidant Buyer Mr. Adams knew I was. Jeremy made me feel welcomed in a new environment.10/10 Would recomend to a friend.10/10 Great Experience10/10 Would do it again

Abel is the guy you want to talk to. Extremely personable and his vehicle knowledge was fantastic. Paperwork was easy, the other staff played their role as well. The dealership was spotless. Will not be going anywhere else in the future. Thanks Abel.

My wife and I were in this past week and purchased a 2020 Ford Escape Hybrid. Scott Nelson our salesman was top notch. We had originally planned on viewing the vehicle but it was not at their Okemos location. Scott was kind enough to take us to the Grand Ledge location that day to view the one we wanted! This is the second car my wife and I have ever purchased and this was the only not stressful experience of the two. Everyone from Scott Nelson to the sales Manager Elton Ables and the finance manager Guy Odekirk were absolutely wonderful. I highly recommend! Thank guys!

I love Merrill Ford! I had a great experience working with Aaron Becht, he made the process of getting a new car extremely fast and easy! Everyone at this location was extremely welcoming and made me experience absolutely amazing. I would highly recommend them!

Abel, was great and was extremely helpful into getting me into a brand new truck!

I recently bought a used F-150 from Theresa at Merrill Ford and it was the easiest transaction I have ever had with a car dealership. Theresa was professional and very efficient. I emailed information a head of time for the test drive and when I arrived the vehicle was ready to go. The whole process was easy and I couldn’t be happier with the vehicle. Also the detail work on the truck was excellent. I will definitely recommend Theresa and Merrill Ford to family and friends.

David and Ruby, in the body shop, were amazing! Very accommodating. They went above and beyond and provided updates every step of the way. I would highly recommend working with them both!

I recently purchased a 2010 Ford Ranger I saw in an online advertisement. I requested a an appointment to see the vehicle since I live over an hour away they response was very quick and accommodating. I arrived at scheduled time and was assisted quickly. Teresa did a wonderful job in assisting me and Guy was great as well as we finished the deal the next day due to my time restrictions and had everything ready when I arrived back it was fast and easy process and I was on my way with my truck. Would definitely recommend them to anybody. Thanks.

I turned in a leased vehicle and purchased a used vehicle recently. I was extremely impressed with the professionalism at Merrill Ford. It is definitely the best car buying experience I have ever had (and Ive probably bought or leased at least 10 cars!). Ask for Will, he is excellent!

I just leased a 2020 Ford Fusion from Scott Nelson and never thought the process could be so quick, easy and enjoyable. He was very knowledgeable and I got a far better deal than I expected. I would definitely go out of my way to buy from Scott again.

We got a nice Ford Focus 2015 from Abel. He understood our budget and didnt tried to oversell anything. He was patient and allowed us to get the car inspected by a third party (he even drove the card to the garage). The card was in almost perfect condition.Good and effective experience, would recommend.