Worst place to get anything done don’t ever go here unless you like getting screwed on pricing and if you want them to destroy you vehicle
The owner was every helpful he took the time to show me pictures of tires and rims and what would be best for me......I have been to other places looking for tires and rims ns customz was by far the best ...Thank you NS CUSTMZ Great work !!!!!
Very friendly business great people
My son took his truck there they told him it would take one day to do the work. It took 5 days I understand it was Christmas but they didn’t have to go through his personal tool box and take his wire feeder mig welder. They are thieves!!!!!! Beware!!! I would like to add more but I don’t know if ill have room to post.
Rude, unprofessional liars. 11/10, wouldnt give these goons business. Good news, they cant fight.
Great people has helped me out and got me out of a lot of binds I continue to do business with these guys.
They wont stand behind the product they sell or the work they perform. Bought a full set of tires had them on the truck for 2 months and one separated and blew out I went get it replaced and they wouldnt warranty them so I bought another one less than 10k on the tires and the other three blew out breaking my mirrors denting my doors breaking off my trim breaking my brake lines and to no surprise their reply was tough luck
Placed an order 10-01, still havent received any parts to this day. Ive called more times then any customer should have to. When I do get to talk to someone, their answer is they still dont have my parts in and will call back. So far, havent received a single call. Great service when buying parts over $3,000 worth.
Would love to give 0 stars if that was a option went to go get a simple repair on my truck and its alot worse then it was before so I tried to get a hold of them and they are avoiding me and ignoring my phone calls. I honestly should have read the reviews first 😬 it would have saved me time and money.
I was greeted fast and got what I needed. Got some stuff for my honda and my Tahoe. Was clean and organized. They had everything I needed. Service was great.
Rude and unprofessional. Went in to purchase part for a cab and chassis Ram and they were trying to sell me part for pickup insisting it will work and claiming only difference between pickup and cab chassis was the frame. That is very untrue. They wouldnt return the $250 part they insisted would fit.
I never leave reviews on any business but this one is VERY unprofessional! Will make excuse after excuse why they dont have your vehicle done or just straight up ignore you. Better off taking your business and money elsewhere.
Sergio has the worst customer relations I have ever experienced. Cussing at me. Lying to me. After a month they still cannot provide any info on where my parts are. Threatens me when I said I want a refund. I will be there tomorrow with the cops to either recieve my parts or my money. DO NOT EVER DO BUSINESS WITH THESE PEOPLE.
Customer beware! Very unprofessional and he WILL butcher your truck and cut into your truck to make things fit and NOT give you what you paid for. He is a habitual liar and he will hide from you and give you the runaround. Very dishonest, do not recommend! You’re better off going with someone else who knows what they are doing. Don’t know how he is still in business.
After seeing the owner help with the Harvey victims and personally having his shop provide great services on my truck. I highly recommend this shop to all.Until We Regroup.
They were awesome and had just what I needed!!
Bought tires from here, granted they werent the top of the line brand but you would expect warranty for any issues still. Took tire back that has bump close to the bead and they said they have to contact manufacturers. That was in February, still havent heard back from them and there final offer was selling me a new one with a discount. Learned my lesson, no more business with these guys.
Would give no stars if I could. Got a 4.5 lift put on a truck and what a nightmare. Have taken my truck back four times now, two alignments, and still the s$&t aint right. Was told that it was my fault cause I didnt have the alignment people correct the track bar they put on. Just very unprofessional. They will take it back and fix it but I have no more time or money to waste on them. Go somewhere else or do it yourself even if you dont know how cause it will still turn out better then them doing it.
Wouldnt honestly belive these people are professionals. Took my mustang to get headers installed seems fine when done. Except I had to go back to have my a/c recharged, then a week later I notice some issues then have it taken to ford. They found that this place couldnt even put the bolts in for the headers even though they were given all the hard were for install, 8 bolts on the passenger header were missing and my 02 sensor was fried. This place is horrible wouldnt ever trust them again. Absolute waste of time and lots of money.
My friend who is white walks in comes back outside and tells me he needs me insidethe Person at the desk did not speak English fortunately for me and the personI was interpreting FORWe got what we needed MAYBE he wasnt supposed to be up there or maybe he was just filling in real quickBut English is a big part of the United StatesYou got to at least know how to defend yourself if youre Hispanic or Cuban or whatever race
Bought a sct x4 tuner and the tunes they offered with tuner for my truck, plugged it in on my diesel and it friend the computer I staintly... Now my trucks been setting up there for nearly a week... However they did offer to give me a ride home... But it was going to cost me gas money lol... Called sct manufacturer and apparently they arent up to date on alot of stuff... Now Im having to put a new computer, two 80$ keys have to be made plus labor cost..AVOID THEM FOR TUNING AND PROGRAMING!!! Ask many of the mechanic shops around Odessa and they told me they end up fixing alot of vehicles that come from having work done there...however their lift kit work I hear is good.
Was told they could tune my truck. Left it there for an entire day, the truck was never touched. I tried to follow up the next few days but couldn’t get a response. Customer service could use improvement.
I was not impressed with their prices, customer services or work, had to go back twice to finally get everything working.
Got a 30$ job done left w/ my speakers, box, and amplifier missing was told it wasnt their problem even after they knew they left my truck unlocked. worst customer service.
Took my truck to get a level kit put on they stripped the bolt and saddle for the tortion. i watched as they had there new hire working on it hitting it consistantly with an air impact until the bolt caved and the truck fell. Also made the mistake to have them put on control arms they ripped the abs sensor out of my bearing. ive taken it to four alignment shops nobody could align it. On the third visit to an alignment shop they said a lower ball joint needed replaced. Hmm wonder why? So i took days off of work to get my only way of transportation fixed before i was completely stranded. I got the ball joint fixed and took it in for another alignment. Well it turns out after using all the alignment ahops in odessa i decided to go to the alignment specialists in midland. They again could not find the problem until the owner went out and realized that the cognito control arms were backwards. Costed me 497.00 to have them switch them to the right side and align it. As soon as they did that the truck was perfect.Sergio did not handle the situation like he should have i called him after i found my ball joint was bad and he argued and said that he hates people like me and i dont know what i am talking about.The lady up front does her job well and was actually friendly. And a younger guy in the back was nice too. But i think the managment is poor and should not be doing this to people and getting away with it does not deserve to treat the public if they arent doing quality work.I can honestly say i screwed up by going here big time. I never thought a company could get away with this kind of stuff. The money i have spent trying to find what they screwed up is 30 times more than what i planned to spend. So think about that before you decide to take your vehicle here.NS customs is not a place for any vehicle its a SCAM. like previous comments said, work on it yourself the outcome is guaranteed better and cheaper.I should of read the reviews before i came here. Dont make the same mistake.They deserve negative stars.
They are a rip-off with their half ass work, I went to them to install my light bar on my truck, have no problems with that, the problem that i had is..... i have a gt tuner on my truck, it was hooked up to when i would turn my vehicle on and off the tuner would turn on and off with it. When I got my truck back the tuner wires were hanging and my tuner would not turn off, the only way was to unplug it. I went back to them to see about them fixing their mistake they looked over it real quick unpluged a few wires infront of me and told me it was not their fault,but that they can fix it so it will work like that again,but they said they would have to charge me. I went to my friend that had originally installed it for me,not even 5 min. did it take him to find out they flipped a switch to keep it on. Whether or not they did it on purpose they should have fixed it at no charge, but that was not the case...... I wasnt even going to stay around to hear how much it would cost me !!!!!
Says they close at 7, I drove over from Midland just to find them closed at 6:15.....thanks for wasting my time!
BEWARE HORRIBLE SERVICE.Went in for 4 tires, service tech did not installcorrectly drove off . What could of been a fatal disaster! Went back two more time for service tech to check on MY four new tires once again. .... Got a call from owner . HORRIBLE MAN -SO IGNORANT AND DISRESPECTFUL.
Sergio the fk owner is a piece of sh*** cant trust him w personal info runnig his mouth like woman so helping a bro fk fat ass looks like u running a laundry mat be a man grow up no wonder u got all the bad reviews see u in court!!
Yes please people please do not go there! They messed up my truck on a drop. I didnt even get a kit I just paid for one. BEWARE!!!!!!!!!!!
Good place to get you truck accessories
They made things right! Truck runs great.
Where able to answer my questions
They suck dick they will not answer your calls nor reply to you
They’ve had my truck for two days still can’t install my stereo and it took almost a week to get in
Poor and rude owner
Dont give your personnal information...they dont keep your privacy...
Really, really, really bad service they are really rude with the customers, they cuss at you and they have really horrible service ! Hopefully yall never go there .
Very good customer service
Very unprofessional and will try to keep you parts keep a eye on them
Never answer their phones.
I roasted 15 days to order some wheels with tires they told me that in 2 days they would arrive and to Orita they didnt give me anything, I will call them and they tell me that tomorrow and thats how they bring me every day ... very bad attention I do not recommend
Awesome car you serve
They serve the customer well