Front bumber and hood damage, was told that they would order my parts and to drop it off the following week Monday since that when they would have the parts, I called back that Friday hoping it would be ready and they informed me that the replacement hood came in damaged and they needed to order a new one which would be in the following Monday (7days in the shop at that point) I called back Wednesday to see if my car was ready but the second hood had came in damaged and was expected to be repaired and painted by Friday which was then told to me that Monday (14 days in the shop) would be when it would be ready, I just got off the phone and was told the hood had not been painted yet and maybe Wednesday would be ready. If all goes as planned I would be without my car 16 total days and it would have been 23 days total since the photos as well as the parts were ordered. Never do I get a call with updates I always have to call and ask which they dont keep up with either would not recommend if you need dont have rental car insurance and are expecting a quick repair

Still missing pieces to my review mirror from 3 months ago. Personal items that were in the car are also still missing. Very unprofessional place do not recommend them.

Greg has set the bar across the board for a perfect customer experience. From the moment I brought my car in, Greg was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire repair process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!

Unfortunately I had a minor wreck. All American was highly recommended and I’m super impressed with their work! They kept me updated on my vehicle through text, and phone call, hunted down my rare rim and tire, and treated my vehicle as if it was their own! The repairs did not take long at all they got right down to business! When I went to pick up my vehicle it was cleaned outside and inside almost a full detail cleaning! I am very pleased leaving my vehicle in their hands.

Greg and the team at All American collision have repaired cars for me on more than one occasion, the last one was from massive hail storm damage that almost totaled the car! When they were finished the car looked like the day I drove it off the lot new! They were professional, they clearly communicated the details of my car repair, and kept me updated throughout the process, and my car was finished in a timely manner!They have earned our repeat business, and I would gladly give them six stars if that many were an option!

I had such a wonderful experience with this company. Steve Carol was professional, kept me updated and was just great in general. Steve answered any questions I had. The manger was also awesome! Definitely recommend this company!

My estimator Tristian provided a great experience as well as the manager Greg Thomas. They got my car in and out. They were easy to reach anytime I had a question or asked for any updates. They aren’t over charging like most businesses these days in this crazy economy I appreciate all they did for me and they will be my first choice for any future collision issues !

Bernadette took immediate action to get my sons car repaired. Tristan Williams has been keeping me updated in a timely manner.

Very knowledgeable and kept me updated in repair process.

I highly recommend using Great American Collision Center. Tristen was so professional and assisted me with his thorough research and knowledge on fixing my Toyota FJ Cruiser! He and the manager treated me with courteous and professional assistance in resolving and fixing my vehicle! Best place ever!!

The team at all American collision center is amazing. I take my personal and company vehicles to them for any body shop repairs. Every time they are quick, efficient and keeps me up to date on every step of the repair.

Love All American Collision in Odessa. After a hailstorm I was just horrified what to do. All American Collision was my night in shining armor. Steve Carroll was excellent in his performance. He was polite and made me feel very confident that I was at the right place. I was not pressured into anything. He took the time to hear me. That was important for me. I would recommend Steve Carroll at American Collision in Odessa to my family and friends and co workers. In fact I have. Thank you Steve

If you need repairs talk to Steve Carroll. He is very professional and kept us informed through the whole process. Steve knows his stuff and answered all questions we had and he went above and beyond for us.

I took my wifes CTS-V in for bumper repair. Greg and his guys did an amazing job. It was on time and looks great. Very pleased. I will be a repeat customer.

Superb service! Great and honest pricing. Greg is a real gentleman and takes pride not only in his work but all work done in his shop.

Greg and his crew made us feel welcome after a very trying event happened with our vehicle! Took care of us from the beginning to the end! They kept us informed about our service every step of the way!

Greg was very professional and took very good care of me. The work performed was excellent. I will use them again. Great business to do business with

I just wanted to say thanks for the professional business. Especially thanks to Greg Thomas for helping me. I definitely will continue to bring my business there

Jessica said my car would be ready Thursday. Thursday comes no phone call so I call them, they say Monday it should be ready. I call in the Monday morning and she wasn’t sure if it was ready so that she would call me back. An hour later I call back, it still isn’t painted. they lack communication, this wouldn’t have been a problem if they called and updated. what’s the point of setting a deadline if you’re going to miss it not once but twice. Definitely wouldn’t recommend being your car here. very unprofessional

I’ve never had more professional service dealing with a collision company. Greg was informative and helpful from the first step to the last. Amazing work and very timely!

Professional, friendly, Greg is awesome and always willing to help. He has a good team and they do a great job. I recommend them.

Greg and his team were very professional, met all expectations. Vehicle was ready when they told me it was going to be ready. Great job and I will return with business in the future.

I want to think the collision center, for doing an excellent job on Chevy Colorado. It was finished two days early. Special thanks to Bernadette and Jessica for the great service before, during, and after the visit.

The staff was professional and friendly! Would highly recommend using this body shop! Ask for Steve. He did right by us as far as knowing his job. Kept us updated every step of the way. Would highly recommend this shop!!

Greg is top notch, my vehicle was repaired to factory condition and the DAY before I expected it. Would not hesitate to use them again.

Very happy with the craftsmanship this place produces. Greg is Top Notch.. You’ve gained a customer for Life.

After getting in a Accident i called All American Collision and received professional service right away. My vehicle was only down for a short amount of time even after finding damage that the insurance company missed.The Manager stuck to the date that was given getting me back into my ride ahead of time with Excellent Care and Consideration.

First time to use this business. Came highly recommended by 2 friends. Someone backed into my 18 Acura MDX left front fender. When I arrived I spoke with Greg. He looked over the car and worked an estimate up. He also arranged for a rental car. He told me the repairs would take a week. After 4 days I get a call the car is ready. Cannot tell it has had any damage. Paint match was perfect. Thanks for the quality repairs and top notch service.

A friend was having work done. Greg was helpful, friendly and answered all her questions. We were both impressed.

In my opinion (GREG) provided me with excellent advice and direction on having my car repaired - it very nice to know there are still good guys out they that look out for people - Thank you Greg.

This is my go to place when I want quality work. Been going here because when dealing with Greg I know that I am dealing with someone who takes pride in doing quality repairs, not something easily found and the reason I will be coming back next time I need repair work 👍🏾

Greg was fantastic from start to finish. Seamless process, great service and fantastic quality of work. Thank you for all the help Greg!

We had one of our company trucks in that was involved in a wreck. Greg Thomas took care of handling the insurance to getting our vehicle back to us on time. Thank you Greg. You guys took care of us and was always professional when we had questions.

The body shop was pretty quick about giving me my camaro 2020 back and the body work was done perfect looks brand spanking new and got the outside washed for me! Thanks All American!

The staff at All american Collision was very friendly and knowledgeable,Jessica kept me updated through out the repair process .My vehicle was repaired in a timely manner, very happy with repairs as well.

Greg always makes sure we are taken care of and provides timely updates. Thanks so much to Greg and his team!

We had a small mishap on the way home from holidays. Took the car in Greg had us fixed up in no time and back on the road. Thanks again Greg for helping us out you did a beautiful job.

Great service and the manager is awesome. Other employees did a great job at the body shop

My daughter wrecked her car and Greg was so helpful. He got her car taken care of and even had her racing stripes added back. The paint matched perfectly.

The shop has done outstanding work . Contentious and very thorough. Greg was extremely knowledgeable and very courteous.

Very helpful and pleasant experience!!! Great value and most especially thank you to Greg for helping me out very understanding and patient!!💯💯

Took my car here when I was in Texas and everybody in there was friendly, especially Steve Carroll. Prices were also very reasonable.

From the first contact on the phone I knew my experience would be a great one. I had the best possible interactions all positive friendly and super professional. I was contacted and updated throughout the process. Karen made my experience worry free and easy! Of course the truck looks great and I’m pleased with the aesthetic outcome. Will highly recommend All American collision!

Greg Thomas was very professional and did a great job explaining the work and process and time frame.

One of the guys there ia greg guy is an artist when i comes to paint i would recommend him any day of the week

Outstanding business and service such as Greg! I highly recommend.

They repaired damage from a wreck on my 07 Duramax, very pleased with the quality of work as well as the personalized service

Greg Thomas was wonderful to work with, as always! It’s totally worth my time to drive to Odessa to have my car serviced!

Jessica and the front took care of my moms needs and made her not worry about anything

Greg Thomas goes above and beyond to meet customers wishes! Id definitely recommend!

Such an incredible experience! Greg and crew did a top notch job!

Gregory awesome job thank you brother for your hospitality the job you did for my vehicle

Over all they did an amazing job on my car. Can not even notice that it was on a bad wreck. Staff is awesome and helped all que way from A-Z. I will recommend to my friends and family.

Very nice and helpful.....helped me in a pinch on a late Friday afternoon and safety was an issue. Will be going back.

Greg does an excellent job!! Would definitely use them again very professional!!!

Greg and the other staff were great to work with!!!Great quality work and it was done on time!!

Shop very professional and does excellent body work. Shop manager Greg goes extra mile.

Had my car repaired there after my accident. It was done right and ahead of schedule. I will use them again if I need them

Does great quality work,great service,Greg does excellent work and very professional

Greg did my hail damage appraisal and did a great job.

Go talk to the manager Greg! He is a goad dude!! And great service too!

Great work and experience. Greg really took care of me.

Y’all are a good repair shop and tristian is a great estimator

Greg did an amazing job on my car!! Thanks again!!

Greg and his team did a good job on fixing all the hail damage that nearly totaled my truck,very professional group to deal with i would recommend them to others and will go back for future issues if i have any.

Gregg is a man of his word. Phenomenal service!!!

I was informed at every step during my repairs. Was done on the exact day they said it would be done. Great place!! Would recommend them to everyone!

Took my Camaro here for an insurance claim to the rear bumper. They fixed the dent, but when I picked up my car the front windshield was cracked. They claimed it was cracked when I dropped my car off, which was most definitely not the case, and I had to pay out of pocket to fix the windshield.

Greg was awesome to deal with quality workmanship

We dropped off our car for repairs after hitting a dead deer carcass. The owner explained everything to us and said he will inform us on the progress. We had to contact him instead. Hopefully the car will be ready on Monday.

This shop has great customer service. Especially a gentlemen named Steve. He was extremely friendly and helpful towards the whole process. Not only did the shop do a great job on my 2011 Silverado but was fast to complete the job as well. I definitely recommend this body shop.

Ive actually taken my car there twice, they did an awesome job. I currently have my Kia optima there, its is taking a little while longer than I thought it would but as long as they make it look like new I dont care.

Worst customer service in the Permian Basin! Good luck getting your car repaired or back, even for minor repairs. You’ll never get a straightforward answer about anything. Go anywhere else!!

Run away. Go anywhere but here if you can. This place seems to relish in the fact that it is one of the few body shops in 100 miles and in doing so eschews any type of work ethic or customer service.They don’t care about you. They don’t care about your car. They don’t care about being expedient. They don’t care.Worst body shop I’ve ever interacted with; they deserve to lose all of their insurance affiliations because no insurance company should send their customer here.

Greg was very helpful and professional

Spoke with Greg on multiple occasions. Very professional, friendly guy.

Tristian was great. Real concern and problem solver. Hopefully I don’t have to need them again but if I do I’ll see them before anyone

Absolutely best body shop in the area!! They went above and beyond to help us about out not mention they did an amazing job on my Tahoe. Thank you Jessica for everything. Once again definitely will be going back in the future!!

Jessica Anchondo has horrible customer service and communicative abilities amongst her team members. Here is my story thus far.When I brought my vehicle in for pictures, of the exterior bumper that was hit, a bumper I had removed myself and thoroughly noted each part which was missing with Jessica, she made me a bid. All good so far.I get a call the next week to come in the following Tuesday, and that my vehicle will take a few hours to be repaired. All good still.I come in Tuesday and Jessica leaves me hanging for nearly 1 hour before leaving for the day. I wait another 45 mins before being told that my part isnt even in and they are sorry.I get a call the following Friday after reaching out to her and am now told Tuesday again, but this time it may take a few days.A few days, for a plug and play bumper? This isnt what I was sold or told and now she refuses to even admit the inconvenience.Terrible professional. I recommend her supervisors address the issue.

They did an excellent job repairing my car. Kept me informed as the job progressed. I definitely recommend them.

Im pretty sure they lost my truck. On the third day it was in their possession I got a call asking if I was still planning on dropping it off. Long story short, the job took twice as long as they told me it would, they never returned any of my calls, didnt wash it, and probably what irritated me the most is when I asked what set it back so far and why they could not get it done as scheduled the only response I got was I dont know. I guess I wanted at least some BS answer to confirm they valued my time or their reputation. Quite the contrary. The body work was sufficient which I suppose is the only thing keeping them in business. Terrible customer service, even for the Permian Basin.

The body work they do is excellent. Good luck on getting your car back when they tell you It will be ready. They require an appointment for the work, but they stay 2-4 weeks behind. But they are nice about it.

This place has no concept of customer service. They will lie to you and drag you along. They just want your money. And they don’t understand what it means to call a person back after you leave a message. And after months of waiting to get my vehicle back it was shotty work. A leak in the roof! Glass still everywhere. The interior covered with oil and grim. If I could give negative stars I would. Stay away from this place, go elsewhere for any work you need done.

Dont take your business anywhere else, these guys are the best in the area hands down

They are awful! They threw away my bumper including my license plate and the inner fillings of it. My insurance was not going to cover it so I declined the repair. They told me all the parts were in my car. I get to fixing my car a week later and my bumper is not there. I literally had to argue with the store manager after the agent handling my claim told me they had thrown it away due to it being trash. HORRIBLE HORRIBLE EXPERIENCE I DONT RECOMMEND THESE BUCKETS OF TRASHY PEOPLE TO ANYONE.

Very friendly and quick service!

Worse experience of my life. Took them over a month to finish the job. They constantly pushed back ETA for a whole week. Was told it was to be washed and detailed for 3 days and when I get it back its dirty. Had to replace windshield wiper reservoir and didnt even refill it with window wash fluid. It cost me $10,000 and couldnt even do that as a courtesy. The staff acts like they have no idea the how far along the vehicle is to being ready as in no communication between departments. No deadlines, no urgency, didnt call me back with news like I had asked. Just all in all unprofessional.

A word of warning to anyone who is needing automotive collision repair done in the Odessa Texas area: DO NOT use All American Collision Repair!The office personnel are very nice and polite when coming up with inventive excuses for the reasons for delaying the return of your vehicle.I made an appointment to bring my vehicle in for repair through my insurance company in July of this year. My appointment was scheduled for August 16th. I was given an initial estimated time frame of completion of 1 to 2 weeks. It is now October 12th and I have yet to receive my vehicle.My insurance company allowed a gracious 30 days for a rental vehicle. Since the 30 days expired, my family has had to make due with one vehicle which has proved to be stressful at best. I have since been given 3 new dates of completion which have all gone by. Throughout all of this, I have been given various excuses for why my vehicle remains in their shop. These reasons include the painters dent repair sublet allowing my vehicle to sit, untouched, for 2 weeks, waiting on parts, am attempt to blame my insurance company for taking too long to adjust the claim (which I verified was not true) and other excuses such as the only guy that we have to install the rear window was called out on an emergency job.I have reached the limits of my patience. If I do not have my vehicle in perfect working condition by tomorrow, I will be speaking with my attorney regarding my legal options. It has taken almost 2 months to complete an estimated 1-2 week repair. All with very little correspondence and no apologies from All American Collision and Repair. I understand that things happen and that there will be set backs. This has become beyond ridiculous.There are far too many locally owned and operated businesses that have great reputations and provide outstanding service. Please dont make the same mistake that I have made.

They had damaged my paint and I had some belongings stolen out of my truck. I will definitely be taking my business elsewhere in the future.

Terrible experience. Body shop is slow. No communication. The repair work was sub standard. I will never go there again. STAY AWAY!!!!!!

Need to have a zero star review. May be the worst collision shop I have had to deal with. Had my mothers car 3 months for hail damage and made ever excuse known, tried to blame the insurance, gave me false dates on communication with insurance personnel.

You have to call them over and over again before they even answer the phone. They let one GIRL run the entire business pretty much. She has lied to the insurance adjusters about my vehicle, she also lies about your vehicle being in the shop. My car was in there for 2 months and 4 weeks of it was because of paint. Well my paint is chipping off my car and she will probly lie or either blame me ( the customer ) for it being that way. DO NOT TAKE YOUR VEHILCE HERE AT ALL!

No communication, my car is currently being fixed i have recieved NO updates NO answers and Ive called 4 times and left voicemails there has been NO attempt to contact me whatsoever. This is the second time Ive had to bring in my vehicle and the repair work is good however the lack of communication is bothersome and extremely poor especially given outside things going on regarding reparation of my vehicle such as rental payments and insurance limit on the rental.

If I could give 0 stars I would. I dropped my car off after a minor accident on 7/7/17 with an appointment. First, they lost the assignment from my insurance and I had to resend it 7/5/17. After I dropped my car off at 7/7/17 at 7:30 am I was out of the country for 10 days. I was assured that this would be enough time to complete the car since I was traveling back to Austin 7/19/17. I returned from my trip and called Monday 7/17/17 to see what day I could get my car and I was informed they had not even started on it!!! 11 days it SAT AT THE COLLISION CENTER. Christy the rep for Germania was an absolute despicable human being who never once called me or emailed me to let me know my car would be late, hung up on me (YES HUNG UP while I was questioning how this was going to get resolved so I could get home and back to work), refused to push my car through or offer any help, and then called 7/20/17 at 5:20pm telling me I could get my car when the collision center closes at 5:30pm. When I finally got to pick up my car on 5/21/17 Christy proceeded to THROW MY KEYS AT ME. Wouldnt let me split payment into two payments and threatened to hold my car. I will NEVER recommend them or ANY All American services to ANYONE I know. I have never been treated so poorly by someone so rude, hateful, and to be honest incompetent at their job. Her supervisor was no better and I will be placing a call to the corporate office this week on this issue as well. Never will I ever rely on my hometown to do any repairs on my car or spend my time driving 6 hours to give them business again. Worst experience of my entire life

Had car for 2 months, rarely returned calls. Have to return the car for more issues, not complete right. All American refused to honor their warranty or even check the car for a problem

They took nearly 3 months on my vechicle and have to do another claim on my engine,remote start,windshield and hail damage. Plus impala emblem popped up. Grill not secured. DO NOT GO TO THIS PLACE! Plus,they do not honor their warranty.

Terrible. Took them nearly two months to schedule an appointment to get my car in. Once my car was finally there they told me it would only take 3 DAYS to do the repairs. After 3 WEEKS had gone by they finally finished it. I got my car back and 3 days later I got a phone call from Enterprise saying that the shop said it was not going to cover the rental car for the 3 weeks (which they were supposed to cover the rental until the car was repaired). So Farmers Insurance and Enterprise had to make phone call after phone call and literally FORCE the shop to pay for the rental car. By far the worst car repair experience Ive ever had. I would avoid this place.

Repairs look great, and I got my car back on time.

Greg is very professional

The repair of my truck after being rear ended was really good. Here is why it is minus 3 stars:1 star - did not check my tires. the accident lurched me forward while holding my brakes down and apparently busted some belts on the inside which caused an egg to form on the outside treads on about 1/3 of the tire circumference causing uneven wear at an accelerated rate. more on that in a minutes.1 star - alignment job was done and charged to the insurance company. I noticed after I got it back that the toe angle was visibly off on my front passenger side so I called about bringing it in to have them look at it (this was a Friday), they said to bring it in on Monday when I get back in town since they were about to close. My tires had about 6 months or so left on them so I wasnt that worried about wear as I planned a purchase at a later date but was unaware at this time exactly how bad this particular tire was after the wreck. I drove 155 miles home for the weekend. As I got ready to head back to Odessa Sunday night, I noticed extreme outside wear on my tire to the point of it not being safe to drive. Also, since the egg in the tire was in the outside tread area, that 1/3 of the circumference was nearly worn smooth. I took the time to put my spare on to get me to Odessa where I could bring the truck back to the collision center to learn that it was nearly flat. Mind you my spare was busted in the wreck so they equipped me with a reclaimed but visually unused nearly flat spare. Frustrated at this point, I got permission to work from home a half day on Monday and take half a day of PTO (I barely started this job in Odessa so I only had a day to use) and once I got my spare aired up Monday morning, took it to a shop in San Angelo where they found the alignment was so far off that the equipment couldnt register how far off it was.... well past the 1% on the toe angle. I paid out of pocket for this alignment and replaced my tires well ahead of my plan to do so and then headed back to Odessa.1 star - I brought all of the paperwork into the collision center showing how their alignment job was bad. At this point I have used a half day of PTO, had to replace a tire at least 6 months ahead of schedule and had to pay out of pocket for another alignment. All I asked them is to refund me the extra $100 I paid to replace my stock bumper with a ranch hand bumper to match my ranch hand in the front. Of COURSE they had put on the rear bumper designed for dual exhaust with the 2 notches cut out while I have a diesel with the single pipe... but I digress. I think this is an easy request to fulfill. This was over 3 weeks ago. I keep getting the runaround in the office. I have had to call from different numbers just so they would pick up. I called today and the manager, Greg, blind transfers me to someone else without telling me what is going on. I get to a voicemail box so I hang up and call back. Greg doesnt answer. Shocker.I shouldnt even give them 2 stars but the body work and everything else was done right.Also, I have had trouble with Lithia dealers for the past 6 months at 3 different dealers: San Angelo, Midland and Odessa Collision center. There is definitely something systemic wrong in the company. This truck is the 3rd vehicle I have bought from them in 3 years and this final experience has definitely made me reconsider where I will take my business from now on.