Curtis from Geek Squad came to set up our new TV and wall mount we had just purchased. They were quick and concise about where we had wanted it and even gave us some good info about their services and future installment. We had a pleasant experience with him.

Everything was not smooth as silk. But it was my fault. I did not complete my order correctly.Wow, how often do you see one of these??The people helping me were very accommodating.Great job 😀

Friendly and helpful one of the stuff thatbhelped me didnt provide clear answer but senior staff and thise with experience definitely gave me precise answer and helped me out.

Had the product I needed more timely than other retailers.

I prefer this Best Buy over the one that is in Midland. This one actually has their shelves stocked with inventory and as far as appearance this one that is in Odessa looks better than the one in Midland. Ill drive the extra 14 miles to get what need!!!

Very helpful and knowledgeable. Sales girl knew exactly what I needed.

I went in to see what types of Bluetooth headphones there were and to purchase a pair. I wound up purchasing the Apple Air Pods Pro. The associates were very helpful and courteous. Great location.

The staff was incredibly helpful and attentive.

Excellent Customer Service and easy experience checking out...sales guy was amazing

Love the products the service and great Geek Squad

Good service by the young lady working in the cell phone department. Unfortunately there was another young lady on her cell phone watching videos while a customer was on line and when she noticed her response was, do you need help ; why do you think he is on line, lol.

Store was clean. Employees were friendly and helpful. I quickly got what I need and be on my way.

Two A/V salesmen helped me pick the best smart tv for brighter display during dark scenes while watching movies

Friendly knowledgeable staff. Good prices

Marc was very helpful and helped me select the best system for our home.

Great customer service I went into the pickup in LG xboom I got everything I needed to go with it absolutely excellent service is very happy.

Everything is quick and easy. Friendly staff. I personally already know what Im going for but from the looks of things of what Ive seen the members help you find what you are looking for and pitch in their opinion on the item. Great place

Cant seem to get my stuff connected due to bad brand new sound system, then have to wait a week to get it corrected? Come on man! guys that mounted my TV did fantastic

Good place to shop was not too busy Sunday

Could not find anyone that would help me get the vacuum. Went to Walmart got the same vacuum for $100 less.

Good customer service and the sales associate answered all my questions. He was very helpful and told us about all the promotions or deals that they had.

Courteous service. Willing to help and guide by the staff.

Relaxed environment this time around. Which I tend to prefer more often than getting constantly asked for someones help. I must say staff was helpful and nice when asking for assistance or inquiring about a product.

Too son there to let him get what he wanted. Just sit in the car so i wouldnt be tempted to spend money.

Good store, it is a smaller best buy store so the selection isnt as great or extensive as the bigger stores. Overall great service, reason for 4 stars is selection is not as big as compared to online products for this store.

I will never get anything from this store if going to order somthing like new phone you will not get it the day they tell you... next time ill just go to verizon..

Had what the website said they had. Cant complain.

Loved it! Found exactly what we needed. A tv stand for our 65inch tv.

We have a nice Best Buy, good service, excellent pick up curbside. I buy my phones there.

Best buy can be a great store but do not buy warranty for their large appliances. I have used Best Buy before when they did repairs in house or had better repair service people. As of late, my washer with warranty has been broken for 6 weeks and they are making me schedule danother repair. I first schedule a repair with a service man who refused to show up. Then they scheduled another who showed up, set up a repair date for part needed, part came in, and they did not show up. Now, they are making me schedule a repair with the first company that did not show up. I advise that if you buy an appliance from BEST BUY, save your money and dont buy the warranty. They will not honor it. I cant keep taking off of work to wait for service repair people who dont show up. Customer Service and live chat help just give me the run-around. Complete waste of time.I will not be buying another large appliance from best buy. I had to buy another washer from a local store that does local warranty service.

They keep selling us phones and other electric things. We love the store.

It seems, every time I try to speak to someone in the service department, it is a bad experience. As a whole, in the service department, some of the worst customer service.

Very soft toilet paper. Lighting was pretty good too

Nice staff wish we could have found more choices but only had in black iPhone 11

Ok, the you people that work there really dont have interest in helping the customers.But there very good to be on there cellphone .

Does anyone know a direct phone number to the Best Buy in Odessa? I can’t get a hold of anyone.

Very convenient place to do any purchases or printing needs. I love the curbside pick up. They make easy and convenient.

Best customer services EVER! Ben in the electronics department was very knowledgeable and helpful! Thank you Ben

Ive never been to a Best Buy where I didnt feel welcome. And the staff at this store was didnt cease to amaze me.

Best Buy is one of my favorite stores. I shop the deals and use it for as much as I can. Great return policies.

The huge selection is unmatched. Geek squad will set you up NOW. Who else has factory experts walking around ready to help you.

Excellent Geek department can diagnose electronic equipment quickly and correctly.

Everyones helpful and friendly

Its a very good place to shop their employees will help you to find anything you need and answer any question that you may have.

They no longer sell digital music equipment in store.

This place sucks, every time I go in here people that work there dont know nothing

I have called and have been on hold 20 minutes already this is ridiculous!!!!!! this is the 3rd time i have called!!!

Black friday deals are great here!

Arrived to buy a laptop and was told I could not enter without a mask because it was store policy. Looks like Best Buy lost my business.

Didnt find the item I needed for my phone.

Loving it ! Thanks best buy

Good customer service. Good prices

Purchased products on Jan 8th. One item was defective. After doing some research there is an actual production defect affecting multiple units. I attempted to get an exchange at the store and was told sorry it’s outside of the 15 day return policy. I get it, I should have read the “fine print” but never expected for something to fail 21 days later.It’s sad that a company stands behind their products for only 15 days. I will never spend another dollar with Best Buy and I will not hold back my experience with anyone.

Much more expensive than Walmart but the people are helpful.

Good place but if youre looking for a Magnolia center you will be disappointed. Other than that customer service is very good.

Helpful staff but what I was looking for that was sitting on a shelf no we will have to order this, but its not the exact one you wanted dont guess Ill be back

This was the first time I went into Best Buy and had someone actually willing to help! His name is Eduardo, we actually ended up buying a washer and dryer set. Thanks for your help young man

Absolutely one of the worst Best Buy’s! Lack of staff and product would indicate this company won’t be around much longer!

Don’t waste your time doing curbside pick up at this Best Buy. This is the third time I’ve ordered online with them and they’ve screwed it up. I ordered something at 11 AM and it wasn’t ready at 12 o’clock they told me to go home and wait till the app said it was ready. I go back up there several hours later to pick it up and now they’ve canceled my order. The incompetence of this Best Buy is beyond my comprehension.

The service was great and the store was clean. However the quantity of items they have for Android products are ridiculous compared to Apple products. I would have given a 5 star if it wasnt for that.

I made a purchase online for curbside pick-up. It was easy and quick.

Very Helpfull Staff

Excellent service, I knew what I wanted and the guy took me to the right place, answered all of my questions and BOOM I bought a laptop.

Joshua R was awesome! He was very honest with the products and helped us pick the right stove and dyson vacuum for our family! Great worker!

Found what we needed and got checked out quickly.

Im an electronic/ gadget guy. So yeah I love this store!!!😀But if you dont know what you need or really want I think you need to take someone that knows what youre looking for. Otherwise you will pay to much for something you dont want or needYes I just thew best buy under the bus. Sorry guys but its true.

Finally pulled the trigger on a set of Jabra 45t Active earbuds with a little help from the Best Buy staff. It was the Jabras or beats Powerbeat Pros. The Jabras are so much better for the genre of music I listen to & are much easier to adjust & the app gives you a ton of adjustment. The staff was helpful & understood my frustrations that only certain colors of the beats were on sale when they are all the same. Not sure about you, but red & yellow would & will never be my first choices for earbuds. So, the blue Jabras were a better alternative all around. The manager wouldnt even give me the sale price even though I purchased the beats Solo Pro on ear headphones the day before!

Yes was the worst experience I ever had at a best buy. I was needing help in car audio, they were a little busy so I waited patiently. After 45 minutes I was getting frustrated. The crowed had died down and still no one even asked if I needed help. When I asked for help I was told sorry I am on break. After another 45 minutes I left.

I had bought a pair of wireless ear buds from a Best Buy kiosk in the airport. Unfortunately they didnt work. I took them into this Best Buy and they replaced them quickly and with no questions asked. Just proof of purchase and they replaced it.

On New Years Day, the website says the store is open until 7 pm. Its only 5:30 pm and they are already closed. Been informed they are only doing curbside pick-up - which was not conveyed on their website.

Almost had everything I needed. Just didnt have the screen protector. But was ordered so all good

Thank you to the store Manager in Odessa Texas. I revised my review to 4 stars instead of 1 star. The only reason I am deducting 1 star is because I think that $45.00 restocking charge on cellphones is not right if the phone has not been activated, or even taken out of the box. Thank you for making it right. I got the phone I wanted, and will be back soon to purchase a new iPhone for my husband.

I did not realize that the store was almost closed when I walked in I thought it closed at 8:00. The sales person was rushing me and he rolled his eyes twice when I told him I wanted to look at something else. And that I wanted to look at a couple of other things since I had gotten approved for $2500 in credit with progressive. I would rather he had told me that they were getting ready to close then act the way he did. I will be going back tomorrow to purchase my items but I will be using a different salesperson one that is older and not so young and inexperienced with customer service.

Went Christmas shopping and they had some good deals on a lot of stuff, especially it being black Friday, had to resist a lot of it. Grown mans play store

Ordered online and used rhe very convenient pick up services. Thanks

I needed a. Modem and router because an electrical damaged mine. A tech was able to help me pick out the one for my needs and it works great. The cashier was friendly. I was only there a very short time which was great as I had many errands to run.

Very helpful. I ended up having a return the following day and it was very easy. Thank you Odessa Best Buy Team!

Good help from the staff when I got redirected from another store that didnt have what I wanted. I got a good deal (extra $25 off) on an open box item that was good as new. Worth the trip.

Joshua R was Great Help!!! He helped me not once but twice this year on 3 different purchases!!! I would recommend this guy work in EVERY DEPARTMENT!!! Thanks Joshua!!!

Went in to buy 2 Apple watches. Asked 3 times if I needed a mask. 3 times I said I have a medical condition. The lady at the watches wouldnt look at me and when I finally got her attention she said she wouldnt talk to me without a mask to which I replied I have a medical condition. She said well I cant sell to you...all for a virus with a 99.96% survival rate.

The store was not very busy but customer service was the real highlight of my experience today, they were awesome. I went to exchange a TV that was delivered by UPS. I went to setup the tv and the screen was cracked. I took the tv to exchange it and customer service was absolutely great. I was in and out with a new tv in a matter of no more than 30 min. That may seem long but 25 minutes of that was me trying to decide on a replacement. Needless to say my experience there today was stress free.

Very awesome, efficient.

I been on hold for 30 minutes and still no one had picked up the phone and I just want to ask a 5 minute question😡😡

We found what we wanted. Service guy was courteous and knowledgeable as to the product we bought.

Very friendly staff knowable about certain products and always helpful. Will definitely be buying more of my personal electronics from here

The salesmen and very determined when asked for help

It was kinda small compared to amarillo best buy. The customer service was alright I went to go pick up a Nintendo switch at the pick up area the lady was super rude she was slaming things and just had a bad attitude probably had a bad day but o will amarillos best buy is the best tbh.

OK place to try to find stuff

It was pretty nice. Everyone was wearing facemask and their workers are just nice positive people. Thanks best buy 😁

It was ok. I just needed some cables, I was shocked to find out that the sales floor guys and gals dont get paid commissions. Anyway they were helpful

I ordered a radar detector online went to the store saw a lady walking out I saw another employee at a car so I went to the door where no one was at and I stepped in then an employee comes out named Sunny and rudely tells me to get out of the store as he just walks by me,no explanation,nothing.Good thing they had a decent employee come out right after that. His name was Hunter and he kindly asked me how he could help me. They need to get rid of customer service people like Sunny who think theyre working in some kind of prison or something hes lucky I didnt give him a piece of my mind. Ive never been treated so rudely especially after spending over $500 on an order. I will never return to this store

Good customer service, they help with everything I needed

Walked in to select a new printer. They had an excellent selection of HP Pro printers, and had plenty of ink in stock. The store is clean, well lit, and the staff were friendly and helpful without being pushy. I was in and out without delay. Its good to know that I can rely on this location for my office needs.

Walked into the store was never greater by anyone oh well no biggie. Went straight to the phones looking to get a new phone were the person working phone section was busy playing on her phone. Stood there 25 min never helped while others got help as soon as they walked over. Went looked at graphics cards and motherboards then back to phones for an additional 15 min with no help at all. Worst customer service by far for a retail store.

Still a very good store just wish the employees knew there inventory better instead of just say they dont have it when its on the shelf next to them lol and make sure to be carefull buying a tv there too, they like to just throw it in there without care, just be smart and dont have any dealings with geek squad too its a cash grab rip off, but i do love the stores return policy and management has alway helped out alot, the folks at the counters do a great job too, This is a great store as long as you know what you want and avoid anything qeeksquad related.

Jose is awesome helped us with choosing a computer and printer for our needs. Thanks Jose!!

I always find the gadgets I need.

This store is amazing! The people working are amazing! Its a little busy sometimes but I had a little issue with something I bought and Boldin helped me out perfectly. He was very informative and took extra steps to make sure I was taken care of. I do highly this store and its great employees.

I like best buy pretty good, sales people always helpful

Friendly and super helpful. Got everything I needed in 10 minutes.