Every employee in this store is very knowledgeable about is going on and how to help everyone. They not only know how to guide in the proper direction but they attempt to always find you the best answer. They deal with many walks of life and Many contractors. Their location is always clean and maintenance.

We go there to get these HDX Heavy duty single use gloves for work. A worker suggested them and they are AMAZING!! We work in the public so we need gloves to clean buildings with, and these are perfect for our every day needs. I HIGHLY recommend these gloves. Plus, The Home Depot staff is always nice and so friendly. Will continue to go there for these gloves.

Great customer service and store manger.Help me out to get rental truck. And when they could get it they called and informed me. Manger let me park the semi overnight.Thank you and a nice clean store.

I love going to home depot. The products that they offer and the diversity is wonderful! It is kinda hard to find people, immediately, but there are always people close by that are willing to help.

We had to buy a new washer due to a lightening storm surge through our house. The first place we went was home Depot . Any stars given were solely for the associate that helped us he was wonderful. The rest of the experience was terrible as they offered free delivery and ended up refusing to deliver due to the drivers stating they were afraid to take the truck down our driveway. They brought a very tall truck and was afraid of damaging it on our trees. They ask if we could bring a truck to the start of the driveway so they could get it to the house . Anyway, it didnt get delivered. We ask for our money back and they said we had to wait . So we waited 3 days for that. Just an overall bad experience. They blamed the drivers for the inconveniences but home Depot hired them. To me it makes home Depot look bad to hire inexperienced help. The drivers were very nice and apologetic for the inconveniences it caused. We have had many large deliveries to our home with no problem. Sorry wont be doing that again....

I remember the days you couldnt walk 2 feet without being asked if you needed help. Not the case now. Been waiting 20 min at least for assistance. They paged someone 2x. 5 employees walked within 5 feet of me and quickly turned down another isle. No eye contact. Nothing. Guess I will be spending my money at Lowes. They have a better selection anyways.

Great people; good prices on what we wereooking for.

Ordered kitchen appliances, refrigerator, stove and microwave. The employee ( I think her name was Abigail but not certain) She was very helpful. She searched online for exactly what I wanted when they didnt have it on the floor. She suggested better made and more affordable options for comparison. She was fast, friendly and knowledgeable. She told us what to expect at delivery, how to prepare and what to watch for. She made this visit the best!

Excellent customer service. Always beautiful plants. Just got 2 gorgeous red mums for my mom. Get em while you can.

Atomic Car Audio did my window tint (10%) on my 2013 Kia Optima Sx. They are one of the few dealers I could find that used the 3M window film. I went with the 3M Obsidian Series with the tint percentage they suggested, and it looks great! My car has black leather, and this window tint greatly reduced the heat in my vehicle. Was worried I wouldnt be able to see at night... I can just fine at night.Atomic Car Audio has great customer service and know what they are doing. Very professional!

Always a good shopping experience here. Pleasant and engaging staff.

Well stocked. Helpful staff. Efficient check out.

Its a large store with lots of choices. The nursery is well stocked with healthy plants.

It was a little crowded. Everything was nicely organized and labeled though so it made finding what we needed quick and easy. The prices were fair. The employee at the self check out was very friendly. Would go here again.

Very friendly and helpful employees took me to the exact spot where the pieces I needed were and tested them on my appliance to make sure they fit and showed me a easier way to go about repairing my plumbing I was working on saving me time and money on the parts I bought.

I love Home Depot and one of the workers in the carpet area said he only been there 3 days but he was very helpful and fun.

Friendly people, great selection of plants and garden supplies.

Purchase a new Makita impact driverGreat price and better overall value.

Best g* d# Home Depot east of the Mississippi.

Home Depot no longer honors their online website pricing unless you order online. I’m sure enough people Dont check their receipt as they pile items into their cart! ridiculous business practice of bait and switch! but don’t worry, with a PHYSICAL copy of a competitors ad, they will honor that pricing just not their own.

I will never order online ever again. I received an email telling my that my order was ready for pickup, I get there and they only have part of it. So they tell me the only way to fix it is to return the part of the order that didnt show up, and re-order it, so I not only have to wait on the refund, I have to wait another week to get my order. Then they call me an hour later to tell me that they found it magically, but would not do anything to help me with my refund, the store associate said that I would have to call online services that it wasnt their fault on the process of the refund, even though they are the ones that lost it, had me re-order, then drive back. Its just the point that the store made it out like it was my fault that the order was messed up when I called back the next day because I had nothing showing that there was a refund. The only positive point was the lady on the initial day that I dealt with, Carrie, she was the only one that even apologized for all of the trouble that I have had to deal with on this.

Dont use their installation services! Had windows installed and it was one thing after another with them. Finally got last window installed after they lost one of them.

Hey, my shopping experience at Home Depot is always good, shame we don t have one in our area but, its only 60 miles to the Oak Ridge store and a pleasant trip.

Jim in plumbing was very helpful with trying to hunt down the right shower cartridge. Always good customer service from the sales staff

I purchased a $3800 lawn mower (Toro zero turn) there and my experience with Eric was wonderful. Let me just add he didn’t do anything wrong. He did everything he was supposed to do. I purchased this lawn mower before Home Depot closed. Got home and to my surprise the battery was dead. I called Home Depot at your oak ridge store before closing and the customer service rep said to bring in the battery the next day and that you would exchange it. So I thought perfect. Friday (4/16/2021) I got there at 8:30 am let’s just say my experience with Misty (customer service) and manger Kimberly was horrible! I went in there to exchange the battery out and these two had the audacity to accuse me of trying to return an old battery until Miss Kimberly here decided to do her job and decided to check the other Toro’s sitting outside and compared the batteries and to her surprise they all look the same! She finally swap my battery out. I did not spend $3800 to be a called a liar! I shopped there frequently and let me just add Home Depot left a bad taste in my mouth. I will never shop any of your locations again. I don’t care what kind of day your employees has had but you do not treat your customers that way. Especially when I had the receipt that clearly had a date and time on it and was bought the night before. I just wanted a working lawn mower. I am shocked still to how disappointed I was with your employees. You need to teach these ladies about some customer service best practice. I also contacted corporate. I still have yet to hear back from the district manager. That is all.

Lazy workers rude ti customers who ask were anything is doyle hanes is always kind and helpful he needs a big raise the rest needs to be fired

Only gave it 2 starts because I can never find anyone to help me find anything. I like how they have everything I need just sucks you have to spend some extra time to look for someone to help you out. Other than that it’s a great store to shop for your house needs.

Very Happy with the Customer Service, Very Helpful & Professional. Pleased with My Experience! Thank You...😊👍

We shop here only because its so close to home. The staff, inventory and prices are unimpressive.

Great location!Gentleman in flooring was super helpful, Misty and Tara in customer service were awesome.

Do not like this place. Stores too small employees will not help you and all the employees act like theyre stuck up so I would not go back to this place or this store

Had to get 2x4, 2x6, and 4x4. They had them and good wood.

Super helpful guy worker in the plumbing Department! Saved me alot of time looking for the elbows and couplers I needed.

Very professional. Very helpful.

Doing better in customer service

Knowledgeable employees who helped me find the correct aisle and product.

Excellent customer service.. They were able to answer any questions I had, and show me products and hardware that would help me accomplish the project I needed to finish..

Customer service was absolutely terrible. Nobody would help us get the boards down that we needed and just stood there watching us. Also, if the store closes at 9 stop rushing people at the door at 8oclock. Will not be going back here they were extremely rude. This Home Depot needs some improvement.

The lady working in the appliance dept.was very rude and wasnt knowledgeable at all about the product that we were wanting to purchase. Hopefully next trip will be better and well have a different sales associate.

Depot was great with no hastle on return new faucet doesnt leak!

This store and every one of their employees are top notch. Always a satisfactory experience.

Best costumer service I have ever had at a big chain store. Wayne at the store went above an beyond to help.

Asked for help. Was told by the employees that he wasnt sure where the item I was looking for was located that maybe I should Google it. Saw that employee again during the visit. He asked me if I found what I was looking for. I said yes. He asked me where I found it. Not sure its my responsibility as a customer to help the employees locate merchandise.

This place always seems to amaze me. The smallest of parts or the largest appliances they are always able to find exactly what I need. Thank you for your service as well. Always courteous and helpful

Great loading staff at the pro desk

Love their prices and they have beautiful flowers, kids projects, etc... Thank you!

Drove over 30 minutes to make a purchase based on the fact that the website claimed there were PLENTY of this item in stock, as in 20+ of them. After 10 minutes of a goosechase of people calling around to different people in the store, it is decided there there are NONE of this item available at all. What is the point of having a website for shopping if you cannot pick up what you want to order or go buy because the inventory us completely wrong? The website said Pick Up Today and yet time and few has been wasted with nothing to show for it.

A great place to shop

I could spend all day in this store!! Absolutely everything your home needs

Had everything we went for. Customer service was great. Very friendly staff. Thanx Home Depot

The only thing I would like to see improved may very well be an impossibility: a personal touch during each customers visit is prominently non-existent due to both the massive size of the building and immense variety& possibilities of building materials in stock and the limitless nature of their uses that is only bound by your creativity. Its hard to create a personable, interactive, and an individually relevant, customer-specific experience.

Pretty much know our way around Home Depot, but we had one item we just couldnt.There was a women with a nametag and a computer. We asked her where this item was. Her response was I dont work this area I really wanted to tell her to look it up, but didnt. Two more employees later, we finished our list.Really, use your d#$& computer.

Employees was very helpful and very professional.

Customer service was great! Helpful associates.

Well I just love this place its like home away from home

Flowers were fresh so I purchased 300.00 worth. Associates were friendly and very professional.

Great selection of plants for this late into the planting season

Knowledgeable employees, good product selection and availability, clean, and well operated. The only reason it does not have five stars is it does not have tool rental at this location.

It is lower on the lumber price,than the other big box store. I like that.

Staff was helpful in finding what we needed

Staff personnel is great and helpful. Dogs are welcome too.

Always awesome cashiers and every employee has always been ever so knowledgeable with any questions that Ive asked.

Very helpful staff. Great prices

Super helpful employees. They helped me figure out a fix to an issue I was having and helped get everything I needed to fix it.

WantsTo be like lowes

Good time to go to Home Depot about 4:30 in the afternoon. There was plenty of help to point us in the right direction.

A one because I returned some gutter that I had extra, and the refund never made it back on my credit card... better ask for store credit or someone else may get your refund

Got the run around on an order. Friend tried to pick it up the day before but got the run around as well.

Very clean, hand sanitizer everywhere, friendly and very helpful. I love this store and great prices❤

Took 3 tries to find what I needed but 3rd times a charm i suppose. 😉 Good sale on microwaves though.☺

Curbside pickup took 30 minutes. Also no mask enforce even though they have a big sign out front saying mask are required. Just take the sign down and put up one saying mask are suggested. Then people won’t be upset when they walk in your store and half your customers and some of your employees aren’t wearing facial coverings.

Great place to buy just about any thing for the home from building supplys to things for the kitchen.

Great prices and a large variety and good service.

Not a very large house plant selection but it is your standard Home Depot otherwise. Plenty of base tools and materials. Staff is fairly helpful.

All employees were following covid-19 mask mask mask..6feet please it was relaxing I felt safe

Got all the help I needed fast

The employees are super helpful and they almost always have what I need.

The employees have been quite helpful over the years. Best employee Ed in paints. Outside vendor for their fence install Steve needs all his employees or subcontractors to be better. Our gate still has an open gap. Colored vinyl cost with labor 11k.

I have given this Home Depot two chances now, and have been disappointed both times in regards to their home services. Late last year after purchasing my home, I setup an in home appointment to discuss replacement windows. It was so unprofessional and sketchy. The window rep seemed very lazy, measured only one window (I have 9 that need replaced, different sizing) did not show me a single sample - he finally did offer, however he presented the suggestion as if he were guiding me to say no. Then after he finally left, a vehicle pulled up in front of my house but the person didn’t get out. I immediately got a phone call from someone saying he was the reps supervisor and started asking me a bunch of questions about the visit. His responses were as if he were looking (and expecting) negative feedback. The vehicle drove off. Phone rings again, it’s the rep asking if he left his clipboard here and wanting to come back and check (which I absolutely did not allow).Fast forward to last week - the glass fell out of my backdoor. I knew I needed new doors when I purchased the house, so I figured it was time to act. I picked out two doors (big door and storm door). Called Home Depot to setup an in home visit to have it measured. The manager I spoke to tried to talk me out of it, stating they were 2 weeks behind on measuring appointments and 3-4 weeks behind on installation. She said I would be better off finding an independent contractor to do the work. I told her that I have been trying to find a handyman for seven months and have had no luck getting anyone to show up. I told her that I had secured the broken glass and I was okay waiting. I got a call very quickly and had an in home appointment for measuring setup very quickly - the next day. The guy arrived a few hours early, and did a great job of measuring my door. He was very professional and told me they were caught up on door installations and would probably be able to do mine the next week. Great! I asked him what I do next - he told me I wait for the home services person to call me back. He said she should be calling probably in the next day or two and to tell her which door I wanted. No callback a week later. I did get the email that the guy had submitted my measurements, and I would receive a call in 48 hours. Still nothing. I thought that going through a reputable business for this type of service would be more reliable than trying to find an independent handyman. I guess that’s just not the case. How in the world do people find someone to do work on their homes? I will never use this Home Depot again, which is very on convenient as it is so near my home. Also, I should be refunded the $30 I paid to have someone come measure the door.

Clean. Very friendly. Its pretty isolated, not sure how it stays open. Enjoyed the peaceful shopping experience.

Good advice, electrical department. Thanks

Never a bad experience

Always love Home Depot

Always smiling faces and always willing to help

Came in twice to pick up an order. Employees just keep their heads in the computers and refuse to help.Where is the Management? Training? Customer service?

Have military discounts and lots of great services

Went to local HD today (3/20/20). Management could do more to encourage and staff and employees to keep 6 feet apart. Our community need is not being addressed. Support health care workers by not spreading the infection.5/2/2020 Still no improvements at Home Depot in Oak Ridge regarding protecting their customers. See what another leading chain is doing.THIS IS COSTCO. They get it!! What is wrong with Home Depot?Face Covering RequirementsTo protect our members and employees, effective May 4, all Costco members and guests must wear a face covering that covers their mouth and nose at all times while at Costco. This requirement does not apply to children under the age of 2 or to individuals who are unable to wear a face covering due to a medical condition.The use of a face covering should not be seen as a substitute for social distancing. Please continue to observe rules regarding appropriate distancing while on Costco premises. Thank you for your understanding and cooperation.

Getting things done with help from Home Depot

Bought a washer/dryer set in mid November. Was “supposed” to be in stock and the earliest they could get it to us was more than two weeks. Two weeks went by and delivery was rescheduled 4 days later. 4 days later delivery was rescheduled to mid December and now to December 26th. We start getting text messages at this point saying we have been missing delivery when at least one of us is home at all times. I research the delivery company, and lo and behold, it’s RAS Logistics, a company I’ve dealt with before through another retailer we bought a couch from, whose M.O. is to pull into the bottom of your driveway (ours is 50 yds with a bend that obscures the highway by sight), wait a few minutes without calling to notify you, then leave and notify you via text that you missed them. When we DID finally get our couch they were unfriendly and standoff-ish, and we found they had dumped all the shipping and packing material for the couch at our mailbox.Upon realizing I was dealing with these same people through Home Depot I immediately call them to cancel my order and was shown zero empathy for my plight and given some nonsense about how they can’t because it’s already on the truck for delivery and that the reason it keeps getting rescheduled was it’s back-order status...despite us being told it was immediately available at the time of purchase and despite him literally just having said it was on the truck, which is what our order status had been every time we checked it beginning on December 2nd, the original shipping date.I hope someone from this Home Depot store reads this. More than a month after I give you $1400 I still haven’t received my appliance and I have a mountain of laundry backing up in our new home and I promise you...if I waste my day-after-Christmas staring out my window all day, again...I’m coming for you. Not Samsung, not RAS Logistics...you...to whom I gave a lot of my money to, and I won’t leave without it. Merry Christmas!

Great place great plants this was my project thank you home depot

Brenda in the paint section is absolutely phenomenal! 10 star customer service very sweet and knowledgeable

Had everything I needed and the employees were very helpful.

I always shop here

They have a clear signage stating masks are required, yet many people ignore the sign. No one confronts them. Im disappointed with that but thats clearly the customer whos at fault. What bothers me are the employees who are not wearing the masks properly.When it comes to finding an item, it amazes me how the employees know where things are. The app is also helpful.

Just your average Home Depot.

Bought new hardware for bathroom cupboards,. One was broke when we opened the boxs,. Took the one back to home depot, they refunded money,ordered a new one,paid with the refund.

Usually well stocked. Not always easy to get help. Do like the variety of stock.

We are at this home depot nearly daily. We really enjoy the helping hand we receive here. Theyre always welcoming and friendly!

Got 4 new ceiling fans for kitchen and bedrooms. Thinking about going back and get one for above dining room table area. Was also needing bidet parts but they dont carry that in the store. Thus the 4 stars

Need to let u buy all plants individually or by pad