My experience at Family Eye Physicians was outstanding. I was greeted with a friendly hello in a clean and gorgeous space.I was called back right on time (which never happens at Dr. appts!) I was prepped quickly & efficiently and seen by Dr. Garcia.Dr. Garcia took the time to thoroughly exam my eyes, explain what she was seeing and what the best fix would be.She was super knowledgeable, friendly, and efficient. I will definitely be returning to the practice - great experience with no complaints.

We waited 1hr and 30mins! before being called. The appointment was for my 5 y/o son and imagine the agony of waiting that long, he wanted to go home already. By the time he was seen, he was having a meltdown.We saw Dr Alkhudari, he was really good with kids. Highly recommended for Pediatric Ophthalmology needs.

Great Staff . The Receptionists at the counter were courteous,and helpful. The Techs were considerate,efficient.and knowledgeable. The testing was very thorough. I would like to recognize these staff members individually, but unfortunately, I do not remember their names.Miriam,the Patient Advisor,explained everything thoroughly in regards to my upcoming Cataract Surgery.Dr Nguyen, made me feel comfortable,and I felt confident in her diagnosis,and explanation of Pre and Post Cataract Surgery .Her Assistant was diligent in entering the information regarding my exam.This is my first visit to Family Eye Physicians. I highly recommend it.

Had both eyes done for cataracts. Pre, post, and the actual surgery were great. Laser procedure with multi- focal lenses. Will always recommend FEP for the services.

Excellent services but they can be a little slow . Overall I would still recommend them

I awoke to not being able to see out of my right eye! I flushed out my eye thinking that some night cream had gotten into my eye; but to no avail!I called my eye doctor and she had me come in that afternoon. After a battery of tests, she showed me that behind my eye were a series of broken blood vessels and called Family Eye Physicians to see if they could see me asap. They in turn called me to ask me if I could get there before 5pm that day! Omg! I was overjoyed and got an Uber to take me right over.The team there and the doctor were all so caring and efficient! A series of more tests were done, including a CT scan of my eye! I never knew that could be done. Everything was explained as to what the tests were for and were done gently and painlessly. After all the results were given to the doctor and she also examined my eye thoroughly, she gave me the diagnosis of having had an eye stroke!!! What?! I’ve NEVER heard of such a thing! The doctor made sure I didn’t confuse this with a brain stroke!The plan of action is to return and get an IV put in my arm to disperse a dye that will be tracked and pictures taken to make different observations of my eye and blood vessels, swelling, etc. After that, numbing drops will be placed in the eye and a painless shot is given into the eye with medicine to help the eye heal.I’ll see what transpires from there. All I can tell you with certainty and huge appreciation, is that the employees here really took great care of me and gave me the care I needed and the explanation of what was happening to my vision! A plan of action will follow soon. I look forward to regaining my full eyesight back and the steps needed to keep it that way!!Thank you so much!!!Rose Walisiak

Office was clean and they were fast. It was for my son for school, he didn’t know all the shapes, colors, etc. They came up with a solution for him to have his test done. Totally out the box idea for a little one I loved it!

Like a well-oiled machine. They keep you moving from station to station, and everybody was very competent in what theyre doing. Both of my visits were not to get glasses, but other issues. I highly recommend Dr Ahmed and all the technicians at this office!

The staff was so friendly and professional. They made my 4yo so comfortable. Dr. Al-Khudari is fantastic and very knowledgeable. Would highly recommend.

I would have appreciated a heads-up that my doctor was no longer with the practice. I was not given the opportunity to research any of the doctors and make a choice but was arbitrarily given someone I had never met. She seemed like someone I may be able to trust and rely upon for quality care. We will see as I get to research and know her better.

Unbelievable, I cant THANK YOUS ENOUGH. FANTASTIC JOB....GREAT SERVICE... AND YOUR WORKERS GET 5 🌟S EACH. SEE YOUS IN DECEMBER FOR MY NEXT CHECK UP

Its a shame, Im not able to rate this place 0. Would not recommend at all and I would advice you to go somewhere else. I experience the worst medical negligence Ive ever encountered. First of all, Doctor did not even wash his hands when removing contact lenses and his face mask was not covering his nose (in the middle of a pandemic). He was not careful and second guessed himself. I had PRK surgery and his rough contact to my eyes made them irritated. The technician had the longest nails possible, when applying the contact lens. This is antigenic and could cause an infection. The lack of humanism and medical knowledge was eye-opening in a medical setting.

I was told by the surgery scheduler here that my Aetna Medicare does not cover cataract surgery. and that laser surgery was not covered due to my age and that I had to pay 1500.00?I found that hard to believe and I told her I was going to contact my insurance and guess what? I was told that my insurance does cover it and what she told me was not true! I cannot believe how this facility would do that to me. I went to another doctor who told me exactly what my insurance told me! I am covered. Taking my eye care to a good caring facility that does not take advantage of my vision!I and my family will never go here again!

Have a quick and friendly visit for both of my daughters and myself. They are very reasonable on price and I’m very picky with my glasses so they let surf the web for my preference and were able to get me the frames I wanted. I also got exam for contacts they were very helpful with that as well. Needless to say I am very pleased with the services here. The only problem I had was I felt rushed when originally picking out my glasses due to it being closing time however the next morning they were able to help me and worked with me on getting what I wanted! Thank you to all the staff and dr you are awesome

My eye doctor is the best!! She explains everything clearly & concisely. Shes very personable & very good at her craft. I think her name begins w/a N?? I love her to pieces ❤.

Your new phone system sucks.i could not get through and then dropped. On the other hand Dr Garcia is fabulous and knowledgeable

Was in for routine checkup. From making reservation to checking out, everyone very professional and pleasant. Excellent technicians and doctors. Been patient since 2014 and would not even consider going anywhere else.

Knowledgeable beyond anything you would expect. Full service program. Their diagnosis process is unbelievable. Staff is friendly and professional.

Staff was very friendly! Dr. Rao was great! He took time to answer all my questions.

Everyone was very professional and very nice. The doctors are very knowledgeable and patient to answer all questions. The whole process moves like a well-oiled machine. I would recommend Family Eye Physicians to anyone. Their service is impeccable.

Very pleased with Dr A and staff 3rd visit there- entire process is very streamlined and efficient State of the art facility!

I didnt have to wait very long this time which was a nice change. They are very organized. The only thing I wish was better was to receive a statement with an invoice so I know what Im paying extra for.

Do not expect them to respect your appointment time! They have completely over extended themselves and everyone is waiting for more than hour just schedule me at 11:40!! My appointment was at 10:40am and didn’t get to the back till 11am and have been sitting here for 35 minutes and the doctor still hasn’t come in the room to take my eye pressure I am never coming here again!

Family eye doctors and staff are best. I have been with them for 15 years and Im not going to anyone else.

Takes advantage of our senior citizens. Was told by Family Eye Physicians that Medicare will not pay for laser cataract surgery. Not true! I talked ty fathers Medicare Plan and schedule with another doctor. I encourage potential customers to ask lots of questions.

I am so excited to come to the Family Eye Physician. I read great things about this institution. Ms. Sally was so kind and patient as well as extremely helpful. I am glad I called & talked to her.

Im pleased with the staff. The place is clean. Ive seen Dr. Rao only twice but I like him he seems to be patient and kind. He explains whats going on with your eyes clearly. I dont feel pressured.

I’ve been going here for 2 yrs. They’ve done a thorough job every yr to monitor my enlarged optic nerve that was cause for concern at my previous eye clinic. Rosa is always so sweet and walks me through my visit and makes sure all my questions are answered. All the drs are great and professional.

I enjoy coming for my eye exams. The staff is super friendly especially Rosa. I even referred my father here who was seen Dr. Garcia, who was excellent and spoke Spanish which is a huge us! Thanks for the wonderful service!

Everyone was so nice and i would recommend this place to everyone. And thanks to the doctor and nurses

This was my first time at family eye physicians Dr.Sanja Rao was great he took very good care of my eyesight cataract surgery went well thanks Doc👍😉 and now the healing process begins God bless you all for the work you do helping people like us see things more clearly.🙏🙋‍♀️

Awesome doctor, no pain.....

I would like to thank Dr. Al-Khudari for taking great care of my son before, during, and after his esotropia surgery. As a mom of a two year old it was a stressful time but the doctor made the experience as positive as it could be. Now more then a year later my sons eyes look great and his vision is great as well. Thank you 😊

The staff and doctors are professional, but yet caring. They have been taking care of my elderly mother eyes for the last five years.

The place was very clean & professional from beginning to end. Waiting time was not bad at all. Doctor & staff were all very professional and had a good experience.

Sally thank you so much your amazing and so helpfulYou got us in so fast, and thank you for understanding 😊 can’t wait to come in with my niece and see you allOnce again thank you

It was a good service and it was fast.

Great experience! Everyone was professional and courteous. I felt welcomed

I have been going to Family Eye Physicians about once a year for over a decade. And there’s a reason for that! Everyone here from scheduling and registration, to the clinical staff, have always been friendly and professional. Most recently, Rosa took the time to explain the visit procedures and made me feel at ease. Thank you Family Eye Physicians for all that you do!

I had an okay first visit but the second visit the Dr. Dzubar was rushing me when I was trying to ask questions. He also contradicted facts he told me the first time which made the visit overall confusing. I was also quoted a price twice on the phone for the second visit and then when I arrived they tried to tell me the price was much higher. They settled it but it was still frustrating how disorganized and rude they were about a price that they quoted me. Dr Dzubar knows more than the average doctor about dry eye but I wouldnt consider him an expert. Ive been able to find more informed doctors who are experts that really broke down verbally and visually about what was going on that I got more help from. Also the waits here are crazy long once I was waiting over 3 hrs for an appointment but they at least let you wait in your car.

Dr.Alkhudari did cataract surgery on my grandfather. I would really recommend him for all of your eye care needs. His staff was very helpful and amazing.

This location is perfect!!! I Iove their detail Eye exam...the wait can be a little long but it’s worth the wait

Always timely, great customer service a d very covid aware!

Quick serviceThorough examinationsCare and compassionA Delightful staff

The staff is really great they take time to answer your questions and someone is always there to answer any questions when you call and they make you feel comfortable.

Very efficient and friendly eye doctor and a very friendly staff i felt comfortable being there

One hour wait among over 30 person during a pandemic... So today My daughter had an appointment at 2h30, I had to have her interrupt the after school e-learning to be there on time, got a nanny for my other babies and filled out the form last night to be ready to go in and out fearing this new Corona outbreak, I get there 2:23 at 3:20 I decided to cancel and leave as the lady at the front desk tried to explain that there were only two doctors in that clinic, not my problem two doctors.. then plan accordingly and keep in mind that in the middle of a pandemic you do NOT keep over 30 people in the same closed space what is the meaning to even having an appointment? the lady at the door was great if you’re reading this know you’re the only reason I kept my cool.

Very thorough eye care and everyone is very nice.

I had been going to the Family Eye Physicians on the Kedzie for several years. Loved them, never had an issue. But when I decided I wanted to have Lasik done they sent me down to the Oak Park office. At my first appointment/consultation my case manager/consultant told me the price. He assured me that, though it seemed high compared to advertising for other places, that it was an all inclusive price which included all of my prescriptions, eyedrops, and aftercare. it was a one time charge and I’d be covered for the entire recovery process as well as the procedure. I happily paid and had the PRK surgery performed shortly after, no problem.But the first appointment after that I started discovering unpleasant surprises. First when I ran out of artificial tears I asked for more and they told me, “Oh, no. We cover your FIRST set of AT. We said we only cover your prescriptions.” I told them that the doctor told me I needed to take them, didn’t that make them prescriptions? They said no, they only meant actual pick up from the counter at the pharmacy perscptions. Seeing as the doctor was having me use them every half hour for 2 months this added hundreds of dollars on top of what I had already paid.Next, the same thing happened with my prescriptions, “Oh, no. We said we only cover your FIRST set. Anything after that is on you.” When I asked about that previous conversation after the artificial tears they told me not to play she-said-he-said, and that I must have misunderstood.But the final straw came when I received an explanation of benefits from my insurance for 2 “surgeries” each at over $350 for plug insertion. I recalled when the doctor told the nurse that she was going to put plugs in my eyes. But she had never told me anything about it. Not what they were for, where they went, even what they were made of, or if they ever needed to be removed. She gave me no indication that that was out of the ordinary, or not part of standard aftercare. When I called to ask about the charge they told me both that it was a medical necessity AND that it wasn’t part of standard aftercare because it was only for my comfort. They offered to cancel the charge with the insurance and instead bill me personally $100 an eye, which is what they charge people without insurance. Since I had paid out-of-pocket, they never should’ve build my insurance anyway. And the fact that they so blatantly admitted to overcharging me was off putting. But what really bothered me was that they billed it as a surgery. Which means they performed SURGERY on an awake, alert, adult patient WITHOUT their informed consent.This office makes you feel welcome and cared for, up until they have you locked in. Then the switch flips and they start squeezing every drop of money they can get out of you.

Top Notch employees answered all my questions very professional

The Representatives are knowledgeable and very professional, the staff is awesome. I love the Doctor calling me his friend and acting like it.

Very friendly staff, enjoyed my experience.

The tech and Dr. Garcia were helpful and informational during the visit.

Very friendly, patient and clean loved this site.

I had Ptosisof my eyelids. ALWAYS told it was cosmetic. Dr Khaja knew I needed Surgery to regain full sight. My vision was approximately 40/20.After surgery my eye sight is 20/20 with my glasses. The caring and Kindness of Family eye Physicians was like no other. Going above and beyond to make certain that I had the Eye care I needed. Will NEVER go anywhere else. What a wonderful Place for complete service and eye Care. Ive Never known I had Beautiful eyes. Thank You Family Eye Physicians for all youve done for me. I recommend To All. Youll Never be dissappointed. Complete and utter Gratitude to All Staff and Dr.Khaja❤️❤️

Great doctors, friendly, easy to talk to.

They are the best !

Professional, courteous, and very efficient

This place is a joke huge turnover rate good luck seeing the same doctor..They dont even return phone calls after 4 voicemails

Nice practice in general.

The staff was very incompetent and unhelpful. Very inconsiderate of your time and very disorganized. They don’t communicate with their own staff.Nobody knows anything.

Great experience. Kind and intelligent staff. Wait time can be long but I havent been to a healthcare related place that doesnt have long waits while also being a high quality experience.

Rubi is a top notch professional. She keeps my entire family coming year after year. You have tried the rest— now try the best. First they listened to my needs. Then they gave me sample contact lenses to try so that I had options. Not to mention a nice selection of designer frames. Thanks Rubi!

Great experience - caring professional staff.Doctor is engaging and was able to resolve our eye problems and provided excellent information and resources.

Staff not returning any phone messages, I just want a copy of my prescription lenses and they cant even make a return call 😢 😔 😞 😪...

Ive been a patient of Dr. Al-Khudari for many years now and hes always been kind and professional. He always makes sure to answer all of my questions, which was especially appreciated before my Lasik surgery with him. Even after the surgery, he would consistently follow up with me to make sure that my eyes were healing properly. Definitely going to continue coming here and would recommend him to anyone.

Excellent service, very friendly and knowledgeable staff. And Dr. Nguyen is absolutely brilliant. Best experience I have ever had. Ill recommend this place to everyone eye know.

Doctors that care about you and your eyes and show it in their service.

I highly recommend family eye physicians. They have fair prices, nice and clean looking office. Great staff. Thank you.

Staff was friendly and knowledgeable

They over book patients. I’ve been here for 1 1/2 hours. Still have not seen doctor. No refund on co pay. Wasn’t seen by any doctor. This company is about profit not about patients.

Staff is polite and courteous

Dr. Al-Khudari was very kind and patient, he helped me see much better.

Took my daughter in for a routine eye exam and this place is very thorough, we seen doctor Bhatia, he was very patient and took his time and explained everything to us. The staff was very nice, she had to have several test done and the gentlemen who helped us was very nice he and made her feel comfortable . Great experience!

Thank u to Family eye care for there great service. I love my new glasses..will go there again for their service

I am very happy with my visit- scheduling was very easy, check in went smooth and DR. was very informative. Rubi, Marylou & Rana were very helpful choosing my glasses. They not only fit me with the perfect frame, I was educated on all my lens options and really appreciate the blue light filter. Im always working on some sort of device and I get many compliments on my new look THANK YOU VERY MUCH!!

I have been using this amazing center for over 9 years. Family Eye Physicians have taken care of all my eye needs all through this time. I had Lasik done 3 years ago, and my results are amazing.

They wont see me because I travel so they r saying comeback in a month wth! Joke.

My daughter needed new eye glasses and I brought her to Family Eye Physicians at Oak Lawn. The office was very nice and the whole staff was very welcoming and pleasant. We did not have to wait long before we were called for the eye exam. The doctor and the assistant were very cordial and the whole experience was great. We decided to order glasses from the same place. The optical shop at the clinic was awesome, with a huge collection of frames for glasses. The sales associates at the optical shop helped my daughter a lot in choosing the right pair of eye glasses and the prices were also reasonable. I was very happy and satisfied to bring my daughter at the right place for an eye exam and to get glasses. I would highly recommend Family Eye Physicians to anyone who needs an eye exam for any eye related problem and to get eye glasses.

This is the best eye doctors office I have been to. It’s the Apple of eye doctors offices. Highly recommend Dr. Alkudari he is the best eye doctor ever

Honestly I was so scared to try Lasik but the process was so quick and my results now after 6 weeks are amazing! Thank you to the staff for such great service and answering all of my questions

Had last follow up from my cataract surgeries. Vision is doing great and doctors are wonderful. I would recommend this facility to family and friends.

RUN...this place is a pure ripoff. They obviously hide it with very nice doctors, but the underlying billing system and how they bring you in for multiple appointments (3 appointments to do what could have been done in one). All designed to squeeze every last dime out of you they can. Glasses department: First quoted over $800 for a pair of lenses using my old frames. When I got up to leave, she brought it down to $200. Then when I went to pick them up, the customer service person broke my old frames right in front of me by pulling them hard apart. I had to go to my old store to get new frames and pay for them. In discussing the charges with the manager I was charged for insurance on the frames which were not theirs! She removed the charge, but I still got a bill for it a month later in the mail. I am a recently retired executive from the healthcare industry and I know when I see abusive practices.

Family eye physicians is one of the best equipped Ophthalmology offices. The whole staff, specialists and Optometrists there are very attentive to their patients needs. This office fitted me the best for eye prescription, they have some very nice designer glasses and sunglasses. I have digital lenses in my prescription glasses and also have a pair of prescription sunglasses that are polarized and they are just wonderful, love the way the glassed make my vision so clear. They have all the equipment to check the health of my eyes which is very important since I am diabetic

I can honestly say that I love this place. I took my niece here because she was blind as a bat. She saw Dr. Mohammad Al-Khudari who was really nice and really took his time explaining things and making her feel comfortable and at home. Thanks to him and the great staff she now can see with her new glasses and contacts. I will definitely be coming back here myself and bringing my whole family along as well. Really happy and content patient!!

There is nothing “family” about this office, more like the big box retailer of eye care. The front desk employees were inconsiderate and snarky. I came in for a specific condition and they still tried upselling me on a full eye exam. The doctor I saw seemed knowledgeable but still not a place I would go to for personalized care.

They have good food they are nice nice service nice everything BEST PLACE EVER TO GO they have good people that see ur eyes the best

This is a great place for all of your eyecare needs. The staff provides Stupendous service.

They have an excellent service but they are not accepting new patients in this location, need to go to Orland Park :(

We got glasses for everyone in the family and it was great quality and affordable. We didn’t have to wait and Janette is really a sweetheart.

THE WORST SERVICE EVER,I dont advise anyone to go there.SEP 16th 2019.My experience with Family Eye Physician.I went there with my father to check his eye as he was unable ( and still) not able to see clearly.The doctor there saw him and he told him we have to make a cataract surgery and after the surgery you will be able to see clearly.So we agreed and they told us to pay 1200$ even if my father he has the Medicare and Medicare insurance.However we paid whatever they want after they convinced us that the laser surgury is better than the manual, cause of results as per his doctor ALKH.Note: manual surgury is free of charge/// lazer surgury is 1200 $.So after the surgury we visited the doctor 3 times hoping to hear good news.At last visit Nov 21st 2019DOCTOR ALKH SAID THAT: from my side i did my part in good way and the surgury was good, i dunno why he is unable to see so far.SO AFTER THAT THE DOCTOR ADVISE US TO GO TO ANOTHER DOCTOR SPECIALIST IN RETINA, after we went there for check up that specialt doctor found out that the main reason made my father unable to see is an issue with the Retina, we told that doctor we will think about it.SO NOW MY QUESTION WHY FAMILY EYE PHISICIAN DIDINT INFORM THAT TO US FROM THE BEGINING ? And why they didnt transfer us to another specialist ???We will call the insurance to complain againist the clinic and will try the best as well to get whatever we paid back.

I have been a patient approximately 8 years. I have never experienced the 45 minute wait to have my child’s eyes examined by the doctor today. The staff in my opinion was inconsiderate. I repeatedly questioned why I observed others who just arrived called as we continued to sit and wait. An explanation wasn’t offered to at the least acknowledge we’re STILL sitting here waiting as time continued to pass. I might not have been as perturbed had the staff offered a reasonable explanation. Funny, how they have rules in place as to not inconvenience this office ... i.e. If a patient arrives late, your appointment will be rescheduled. If a patient does not have their copayment, you will be rescheduled. A patient can sit and wait 45 minutes past their appointment time and that’s okay???... No, it is not. If this had been a routine and not the initial visit, I honestly would have left. Doctors are not above reproach. I arrived at my scheduled time . My time is just as valuable as theirs.

Dr. Alkhudari is definitely one of the best eye doctors in Oak Lawn/Chicago area.

They are taking advantage of the elderly..This company charged over $800 for a pair of eyeglasses to a 94 year old woman..I definitely do not recommend this company..

They offer eye glasses, contacts, lasik, botox, and so many other popular options. Their office is HUGE and it’s a full service eye care and cosmetic center.

The place is very nice and clean but the service is awful. Too much wait time and you have to make multiple apointments for contact lenses which is only 1 apointment anywhere else.

I have NEVER been to an eye doctors office who has less complete disrespect for your time. I was seen for a routine contacts lens exam last week and the whole process took 2 hours despite having, and being on time for, an appointment. I was seen by a doctor and physician for maybe 10 minutes total. They have a general waiting room where you wait until youre called and then another waiting room in the back where you wait after a physician takes a look at you. At the end of the first contact lens exam appointment, I was told to have a seat and my prescription would be printed. I waited about 10 min alone and walked up to the front desk and asked the receptionist if she could print out my script and she did. I cant imagine how long Id have to wait if I didnt go up and ask. I was only given my glasses prescription and they said in order to get my contacts prescription I have to come back the next week for another follow-up exam. I initially refused being very direct saying I didnt want any more of my time wasted, but since that was their stupid policy and I already paid I had no choice. I went back the next week on time to my appointment and the whole process took a whole hour. I spent 55 minutes waiting between both waiting rooms and was seen by a doc for 5 minutes, maybe even less than that. My wife went to lenscrafters and got the whole exam and her contacts prescription done in under 20 minutes for like $20 less but because theyre out of network I went to this office based on referral and location. They clearly overbook slots just to get as many patients seen in a day without a care in the world about your time. SAVE YOUR TIME AND FRUSTRATION.

They have always giving me the best service possible would recommend to my friends and I have

Amazing Lasik Surgeons at Family Eye Physicians. Hands down the best lasik surgery in Chicago

I am extremely pleased with the care I have received. Everyone is very helpful and have informed me every step of the way in the treatment of my eyes. They have answered every question that I have had. They had made it a very comfortable experience. I recommend the Family Eye Physicians to anyone who needs any type of eye care.