We went to Best Buy on a Thursday afternoon to look at speakers to improve our TV sound system as well as play music via Bluetooth. Anthony, one of the sound guys there, was super helpful and very knowledgeable about all the setups they had and helped us pick out a system that we are really happy with. He was very patient, listened, and took the time to explain the best options, as well as show us some cool products that we could expand our system with later if we wanted.If you go to this Best Buy looking for a sound system I would highly recommend talking Anthony. He definitely knows what hes talking about.

Looking for a gift, or something for yourself? The staff, if they aren’t busy helping another customer, will help you find you the right product for the best price. As a local, I visit this place often. Also, they have great Black Friday and holiday deals year around.

Are you kidding me opens at 10am and closes at 8pm?? Ridiculous! Bank hours. They rush you out even 30 minutes before closing like what the heck!!

This Best Buy location combines great selection of products with exceptional employee knowledge and amazing dedicated service. Over the past five years, I have made small purchases (like a coffee maker) along with large ones like a home theatre and found that their people to make the difference. It was so exceptional that when we renovated our house we purchased all of our appliances for our new kitchen from this store.Five years later, we needed service on our Samsung range. Though there were problems with their service provider that made it incredibly frustrating, a call to the GM of this Norwalk store solved everything in a few minutes. Now I know why the staff is so good as well. Excellence emanates from the top and in this case you have a store with leadership that is second to none.I recommend that everyone consider giving them their business!

Wow! We went shopping there, and the experience in the store was like any other Best Buy. However, NORWALK IS UNSAFE. First, we were accosted by five recent immigrants, then there were motorcycle gangs racing up and down the streets of the town. They tried to run us off the road and the NOISE is unbearable in the entire town. We skipped dinner in the town, especially CT Ave and Scribner which were the streets we were on. We felt lucky to escape that town, better to shop in Afghanistan or Mexico City, than Connecticut it seems.

No numbered isles. Online does not tell you where it is in the store. You have to guess. The power inverters are next to the printer ink. Seriously? F this chain of stores.

Went in for a Mac, couldnt find anyone to help us..Finally we get someone only for him to say they dont have a single one in stock and cant even order one?? So not only was the customer service horrible but nothing in stock?? Not 1??

If you need a sign, here it is. Do not come here for curbside pick up!Im a big fan of curbside pick up and needed a specific mouse. I was pleased to see that best buy was carrying the mouse and was instantly sold on the bold letters Get it fast and free, ready in one hour. written on their website. I waited an hour for an email to state my order was ready for pick up but never got it. I decided to just come to the store an HOUR AND HALF LATER, hoping It would be ready, It was NOT. I walked in and was greeted by John at the register. I explained my order was not ready but have been waiting for over an hour. He was absolutely incompetent during my experience. He told me I would have to keep waiting. I insisted I take the item off the floor myself if they were understaffed but said it was not possible because of a process it has to go through. He recommended I cancel the item and purchase it again at the register. I was absolutely not going to do this, and SHOULD NOT HAVE TO. I decided to leave and continue running my errands. 2 hrs later, still NO EMAIL CONFIRMATION. This time, I found the mouse myself and headed back to the register - I ran into John and told him I have the physical item in my hand - can you just process it He said no and someone else will be able to help me. I was sent to Yvette (Not sure if thats her name because hair was covering her name tag). I told her what happened, and she apologized and said it was very busy. I told her theres more employees than customers and continued to say It was very busy. She appeared agitated by the lack of help from her colleagues in the Order pick up section. She took the mouse, scanned it, and said I was all set. What aggravates me most about this experience was Johns inability to provide service and/or pursue a solution. As a customer, I should not have to do the job that these employees are paid to do.I will stick to Staples, Target, Walmart. Never coming here again and you shouldnt either!

I was greeted at the door and asked what I needed help with. An associate immediately helped me choose a laptop. He also enlisted the help of his Geek Squad colleague to answer my questions about data transfer. In less than two hours, I had a fully functioning laptop with all my data on it.

Jenny was great. Knew her stuff and was very kind. When my item arrives in store I will work with Jenny. Thanks.

Great Best Buy, I Usually have to find somebody to get help but not at this one three different people came up to ask if I needed help.

Knowledgeable and friendly staff members. Clean and organized

Best best buy. very helpful and friendly.Manger helped alot with an exchange. unfortunately I did not got her name

You cannot get your AirPods repaired here. I was given an appointment and misleading information

Great service found what I need fast and great customer service. Pleasant

The staff is great but I feel like over the years the prices have gotten very high but they do have good stuff

Nice clean place, staff very professional and know there job.

The people works here are very polite and try to help as much as they can

I used to come here all the time, but after seeing the way the the general manager (Kristen) treat her employees so badly multiple times while I was there, I refuse to shop at this Best Buy again. This place was full of fun, helpful employees and it seems like what was working in this Best Buy is slowly disappearing. This GM is treating the employees and the store badly and it’s really starting to show. Fix it Best Buy.

I will never shop here again! This was the worst experience ever!! I tried calling the store to let them know that my GPS had me getting to the store at 8:03, which is 3 minutes after they closed and I had already purchased an item online that I had to pick up for a gift for someone that day. I had been running around and the traffic on 95 was horrendous, and no one would pick up the phone. I got to the store at 8:03 and saw 2 gentlemen by the door and I got their attention, they were so rude! I asked them please to assist me with my curbside order and they were so rude and nasty they just shut the door in my face! I will never go there again this was horrible customer service!

Always good to choose electronics and appliances

I mean, it’s a Best Buy. The selection could be better (especially in the computer department), but it’s decent, and the prices are pretty good. Staff always tries to be helpful, and ordering ahead and picking up in-store is usually fairly seamless.

Terrific sales help & pleasantly surprised how robust BBs appliance inventory.

Appreciated helpful salesman who guided me through selection

Good Customer Service in Ipad area. Alberto knows His productBig help

The REP Joseph help a lot with my brand new Samsung tap 7 plus...thanks a lot Joseph!!

Went to buy an external hard drive for my Playstation 5, had to wait a little bit for help but it was all good in the end

Picked up an incredible drone. The young gentlemen who helped was the right guy

I walked in and purchased a laptop. The visit took five minutes. Great service.

Great variety and choices. Humble staff. Get electronics at reasonable rates

Nobody was there to help me when I needed help. Spent a long time waiting for help. Finally when some one came over they were very helpfull

The manager there was super nice and tried very hard to be helpful, but Best Buys online ordering is pretty terrible. They advertise 1- hour pickup, but it took more than 3 hours before I even received an order confirmation.Being an eager beaver trying to beat a pending snow storm, I headed to the store aiming to get there an hour after my order was placed. Apparently, the store cant tell me anything about my order status until that confirmation comes through. Even though I got a vague confirmed text at the time of placing the order, the store saw nothing associated with my phone number. I left after an hour of standing around in the store with the advice to call customer service. The phone rep got exactly as far as any in-store employee with locating my order. (They couldnt find it even though there was a pending charge on my credit card) Eventually the order confirmation came through. From there, it was a little under 2 hours until my order was ready for pickup.I get that they are jammed with the holiday season, but Best Buy needs to fix their system, change their advertising and do a better job of managing customer expectations. The employees did the best they could with this ineffective system, but the whole process has been utterly frustrating.

Super helpful, friendly and knowledgeable.

As always a Best Buy mess. But at least the employees And team leaders are trying just feel like Best Buy Corp left all these people to just watch the stores with very little training: nothing against the employees cause this store I felt cared for feel this is a Corp issue

Lied about details of the credit card policy at checkout. That credit they give you on your purchase is can NOT be applied to your balance, its a gift card that ships in 6-8 weeks

The people in here are awesome. Very kind and they get my morbid messed up jokes

Dropped by to grab a computer cable quickly, but found that there was a queue to get into the store, due to social distancing and occupancy limits. I didn’t have to wait too long, but if possible I would recommend buying your item on their website and then picking it up from them. It’s usually ready within an hour and they bring it out to you!

Picked up a new printer, no line and deshaun at pickups was very helpful! Employees seemed to be in a good mood, and were pleasant and friendly 👍🏻

Just bought a new flat screen at Best Buy in Norwalk and it was a seem less experience. In and out in no time with exactly the product that was advertised for exactly the price that was advertised, thats a home run in my book baby! 5 stars! The staff was super cool and friendly, will definitely shop there again.

Getting in the entrance was easy. Usally you have to ask to be pointed in the direction of the dept. You seek. Today a friendly employee approached me and told me i needed to check in if i wanted help. I told jer i was fine. Proceded to walk to the computer dept. Where after waiting 5min a employee came over and asked if i needed help. Super friendly service. The checkout experance was the worst an employee at the regester standing under the pick up sign. Nit the check out sign. So i assumed that we had two lines going...never do that... Another employee made some smart remark concering why they didnt understand why i was so far back. Bro. Dude. The woman at the register could of told me aboyt one line. I even asked the guy in frount of me if he was in line for pick up. Lmao. Had a blast. I always do in that store.

Curbside pickup was so easy. The pickup instructions were wrong. There were no numbered parking spaces. Just get in a pickup line and call. They didnt use the order number like the the of email said. But just asked for my picture ID and what I ordered. I had no items and was out in five minutes.

Wish I could give it zero. Absolutely pig ignorant customer service

The store was pleasant and easy to navigate. I was helped immediately and given a range of product choices for my modem and router needs. My salesperson was pleasant and knowledgeable. I was out in less time than if I had shopped online. And step up two days sooner.

Knowledgeable staff, good service. A little messy.

Helpful staff. The gentleman Brian in the AV section helped me find what I was looking for. Didnt like the price of it but thats a story for another day. Lets say that if I didnt absolutely need it I would not have purchased it.

I placed an order over an hour ago for in-store pick up. When I arrived at the store and got to the counter I was told it was not ready and they could not give me a time frame as to when. I should just go back home and wait.I understand we live in a pandemic world now, however I am in your store I could bring you the item myself, and offered to do so. This was not an feasible solution for your employee.Do you want to know why everyone buys on Amazon? This nonsense.

Nice place.Profesional and clean.

Went to replace my cracked and old Samsung tablet. I expected the worst as I needed to transfer data .Instead, I received expert advice from a knowledge staff, particularly Brian Delacruz, who put off lunch til 3:30 to finish the job.

I TRULY NEED TO WORK on A FEW ISSUES with THIS FEDERATION...In person only...AYESHA

I have delivery a broken screen tv 82 inches and I was in the phone for 2 hours trying to get a exchanged and I end up going to the store in Norwalk ct and also said that cant help me because some update, customer service Bad, Geek ..bad best buy ..bad..dont buy a tv and Best buy

Best customer experience anywhere.

They have a wide selection of product and I enjoy buying here because this store almost always has what I need.

Great staff curbside pick up was nice and easy and organize

Purchased a Laptop today from Best Buy in Norwalk, CT. I never write reviews but I was blown away by the service I received today so I had to as it is the right thing to do. Nisha was amazing!!! By far, the most knowledgeable sales consultant I have ever dealt with when it come to computers. She has been there 7 years and I see why, she is an asset to the company. When I had asked a question about an extended warranty, she had called over Mike to assist. Mike is another scholar!! A gentleman and a wealth of knowledge like Nisha, and a pleasure to talk to. Thank you Nisha & Mike, I really appreciate your help today. Honestly, you guys are great, Thank you again.

I placed my order on line and did curbside pick-up. Everything went very smoothly and I received my order very quickly. The only real drawback is that there are 4 spots for curbside pick-up and people not picking up use those spaces. So, depending on how busy things are it can take some time. There is a link in the email that does show you how busy it is throughout the day.

Juan and the entire cell phone team were excellent. Each person I dealt with was friendly knowledgeable and professional. They provided an excellent experience. I highly recommend them. Thanks

Bought a TV had no power cord been going through hell to get one

One of our favorite stores. For what they carry and their superior customer service.

The return/exchange policies are inconsistent. I was told 3 different things regarding their policies. I spoke with a 4th person on the phone and requested to talk to a manager. I was told the supervisor will call me in an hour. It has been 5 hours and I have not received a call. I would rather buy from Amazon, their customer service is a lot better and organized. Such a waste of my time dealing with Best Buy.

Very good place very friendly employeesjust as a suggestion it would be good if it had more bilingual employees to help people who speak other languages

Shelves have thin stock. Look at the battery area. Embarassing.

Ladys at front desk are very nice. 😀

Use to love shopping here until my most recent visit. I had purchased a TV through them online and arranged for curbside pickup. Once I got the tv I realized it didn’t have the functionality I needed so I had to return it. I checked Best Buy online and called customer support, which both told me I could return it to the store by the 13th. Today when I walked in, the general manager was called over to deal with my return. First off she tried telling me that online and in store are different, and I can’t return it. I told her that I called customer support and also states in the email that I have until the 13th to return. At this point she very rudely starts asking me to see it which I show her. She then starts aggressively telling me I need to ship it back and when I try to say anything she just starts talking over me. Before this even happened, I clearly watched her degrade all of the employees around her and just shout at people. Being in the tech industry, I frequently shop at stores like this, but never this location again. Best Buy needs to do something because this is the worst experience I have ever had at one of their locations. Will be letting everyone in my industry know about her and her store.

Needed printer ink and/or a new printer. They did not have the ink cartridge that I needed. I tried to buy a printer instead. The one and only printer in stock and available was $499. Do not go here for printers or printer supplies. The sales person told me to try Staples. I did so and found the ink I needed. You should probably go to Staples instead if you need anything printer related.

Great experience. Great service with emlpoyee Z.

One of the best experiences Ive had with Bestbuy so far. I interacted with about 6 different employees during my trip; the staff was cordial, efficient, and knowledgeable. Definitely a better experience than my local store.

Rick was excellent. Helpful and he listened to my needs. Did not oversell but we ended up with the right computer.will go back.Ask for Rick

The experience was much like buying a used car. I was essentially defrauded by a fast talking salesman scribbling numbers on a blank sheet of paper. After I reluctantly agreed to go forward with a purchase, the invoice showed a price higher than Verizons online list price. Managed to cancel the transaction but never again will I go into that store.

I do business with different Best Buy stores, much of the time is pretty good, theres always exceptions, some of their staff should be trained better at de escalate situations, rather than aggraviate

Wasnt crowded - easy to social distance. Saw hand sanitizer in several places. And sales associates were helpful.

Workers and Manager are just amazing helping people who needs to get something, every time that we need electronics, this is the best place to get it.

Friendly staff. Knowledgeable.

For a first hand look at a gadget before you buy, this is the most accessible store by far. Its good to do your homework and research the price beforehand, and have the details of the device handy. Many items are similar and its easy for the staff to make an honest mistake and hand your the wrong item. The people there are generally helpful and courteous. Over the years, customer service has improved. Pricing is competitive on selective items.

They didnt have the printer I wanted. I didnt leave emptyhanded though.

This place good if you want to buy a phone or a console if you are looking for the Playstation 5 or a Xbox series X you might do better with shopping online since everyone is trying to get it. But customer support is good 👌

Easy in, easy out.

Ordered online was ready in 20 minutes curb side pickup very easy and fast great experience

The lady in charge of the store she need to train more to learn how to give service to Best Buys customer...

Clean and following covid guidelines. Helpful staff and a mostly nice selection of products. Some not available due to supply shortage but thats understandable.

Robin was rude when I came to pick up my merchandise from curbside pick up. Just rude, never once said thank you or welcome. Im returning this and buying from down the road.

Please send someone out to control the line for black Friday. There is a group inviting more and more people to the front who are just arriving this isnt a get here and save a spot for everyone you know on the planet event. Not very fair to everyone waiting in line.

Used curbside christmas week...best thing ever if you know what you want before hand. The young man who helped me, not only courteous and helpful but extremely funny!

Pretty wood.

Good store just these phone store guy feeling bored but love the store

Went to Geek Squad to get my Apple AirPod fixed, to avoid all the lines and coo-coo ness of an Apple store (you know what I mean!). Guy looked at it for two seconds and said “go to Apple”. Ok. That’s exactly what I’ll do. Going to Apple from now on. Thank you sir for your detailed assessment

One store for all our electronic needs.name itself says its best buy...of course..its best place to buy.

Terrible service, Item was supposed to be delivered 10 days ago not even a call. Impossible to contact the store was on hold >40 minutes had to hang up. Do not recommend this store or Best Buy.

Very pleased.

Looking for the impossible on xmas eve: a nintendo switch. An associate quickly put me put of my misery and told me the bad news gently. However at the last hour in xmas eve, they were still stocked with good game titles.

The service is not polite and some workers thier are RUDE AND SNOTTY WORKERS.

Good quality

Its ok not so good on helping me with questions I had

This best buy was great. I didnt need any help but there was no shortage of associates asking me if I needed any. Im not used to best buy being that way. Im used to having to hunt associates down. if they give you as much attention as I got here they think you stole something or are going to. I almost started getting paranoid. on a side note no Im not a thief and havent stolen anything from best buy. Im just really pleasantly surprised at how helpful this store was trying to be. faith in best buy restored. thank you

Went for a moble phone. Staff was very pleasant

Great services for all your electronic needs.

Have some horrible employees, and I assume some good of course. I asked straight-forward questions and got non-answers or beat around the bush answers. The website said one thing they insisted another.

Great curbside service ... parking lot is well signed, so you know where to go with your vehicle. Friendly staff ready to help! Worth the drive from NYC, where what I needed wasnt in stock anywhere nearby.

Went in to purchase a mobile phone after checking prices online. Their offer beat the carriers deal as discounts were all up front. Representative was very knowledgeable and personable. Setup was completed quickly. He checked the internet for price matching deals on accessories and saved me some additional $$. He was also familiar with the carriers terms and conditions.

Staff is super helpful and knowledgeable! Will definitely return.

They didnt have what I was looking for, even though I got an email confirmation that it was ready (ordered online).