Went to get my Nissan GT-R key fob programmed there. Al got it done using a Advanced Diagnostics Smart Pro programmer. No locksmith in the Keene NH area had the ability to do it. At $65 saved me a lot of money and time. I got a genuine Nissan fob online for only $100. So saved around $300 by not going to the GT-R Nissan dealership in Manchester NH. They can also dimple cut your blank if you have your key code. Saves you from having to get it from Japan. Two 👍👍

Well I cant speak for the whole hardware store, but I had a great experience with the locksmith here. I had heard that you can get car keys, electronic car keys, copied for relatively cheap. my Toyota key would have been $375 at the stealership. I called this hardware store and they said it would be $325. well thats not much cheaper. but I had bought a blank key on eBay and I didnt have time to program it myself let alone in danger my laptop with the virus late in software that came with the programming cable. I asked the guy if he could use my blank key and he said yes! he said he would give it a whack. and he did and it worked! the point is is that she was willing to try unlike many other true value hardware stores who refused to use my key. he was very proud of what he did he showed me his locksmithing diploma. he said hed been programming car keys for 35 years. really nice guy and he saved me about $160. a great experience all the way around.

Best hardware store around. Knowledgeable staff, well stocked, fair prices.

I assume those who reviewed customer service here as being excellent were all men---maybe that would help, but two different employees treated my mom and me like two little ladies who were in way over their heads, and basically refused to sell us 4 long 1/2 wide bolts. Sir, I measured, and thats what I needed. I know how to measure and everything. We were excited to try to this place out, but wont be back, and Im heading over to amazon to order my bolts. Id give zero stars if it were possible---there are few things more irritating and degrading than men acting like I couldnt possibly know what I need to repair my barn.

My go-to for hardware items

As Im driving up King Street and slow between lights I have a YES moment. I need a drain screen & a Christmas present security box and I am right next to Foster Farrar. I park near the entrance, enter & staff show me various First Alert products. I found the one I had in mind. That was easy. Next drain screen. That was harder as there were at least 7 options. Which one? At the register I paid same price as big box, did not have to traipse a big box, parked close & back in my vehicle within 15 minutes. Foster Farrar is packed with hundred of items that youve been looking for. Easy park, helpful staff, incredible inventory, key shop, local, yeah... 5 stars

Excellent service!Couldnt have been more satisfactory.I will definitely recommend them to all and sundry.Very impressed!

The people working in this store are stunningly rude and unhelpful. It’s a wonder they are still in business. I understand supporting local business but if you go out of your way to be brusque and unwelcoming it’s not a wonder people prefer to go to big box stores.

Customer service is non-existent in this store. Employees could care less, bad attitudes. A very long time ago this was a great hardware store, but not anymore.

Ive been going to this store for 15 years. As a hardware store it has a great selection. Nonetheless I can count on the fingers of one hand the number of times any employee has asked me if I need help finding anything. And when you track down an employee its as if its an extreme burden for them to help you. Its as if they would prefer you go to a box box store or go order it on Amazon rather than help you. Unbelievably enough Ive had more employees at the Home Depot in Amherst say hello and ask me if they can help me. And I can also affirm that anything having to do with a key or programing a vehicle key is also a difficult situation in this store. Ive always wondered why in a time when hardware stores are closing right and left how the owner of this store lets this situation go on?

Excellent place to go for car keys!

Good selection. Helpful staff

Shop local. This place is great. I go here frequently and they always have what Im looking for. Quick in and out. Not like big box stores where you need to walk around for an hour just to find a sales associate.

Very helpful. Addressed my needs! Friendly service.

Amazing response time had both of my vehicles keys replaced and the customer service is greatThank you

Friendly family own and always helpful to find something we need.

Purchased locksmith services, rekeying and new locks for home. Kevin (the locksmith) was very friendly and professional. He explained all options thoroughly and didn’t pressure to purchase anything. All the locks were installed and working in excellent condition. I highly recommend them for locksmith services!

Staff was very helpful. I had been to both home depot and Lowes with no luck. The gentleman who helped me today, solved my parts issue in a matter of minutes. There is something to be said for an old fashion hardware store.

This place is fantastic! They have everything you could possibly think of including a fully staffed locksmith Department. The staff is friendly and knowledgeable and like I stated previously, they have everything you need here.

You can find a lot of useful things here . I go there for my keys and help with home problems have some times.

I went into Foster Farrar for the first time yesterday and was helped by two wonderful staff members. Both were knowledgeable and kind and were able to help me easily figure out what I needed. Ill definitely come back again!

They had everything we wanted and needed and the staff there is very helpful and made our shopping very enjoyable

Convenient and courteous service in Northampton.

Very knowledgeable staff.You can find things you need that the big box stores dont have. Quality and personal attention is better.If they dont have what you need on hand, they can order for you. You can also shop through their on line service and it will be delivered to the store. They also make some deliveries . They have an excellent lock shop as well.

Very helpful hardware store

Have the belts I needed all marked with the proper lengths and sizes. Also great deals on just about any hardware you will need. Helpful staff, too!

I went in to get a spare key made. The cashier directed me to the key room. There was no one there, and after waiting a few minutes, I called to a passing sales person. She grumbled that she was tired of making keys, and that the guy who was overseeing the key room was out to lunch for another 20 minutes. She went on to complain that she wished in paints and was not good at making keys, that one guy was out sick, 2 were on vacation, and that meant only one key person on. Since she had already said she wasnt good at making keys, I said Id wait.After several more minutes, the cashier, seeing I was still not being helped, asked why. I explained what had happened. The cashier was surprised and annoyed, and spent the next several minutes calling on the loudspeaker for someone to come. All this time, the grumbly paint salesperson kept muttering that she wasnt going to make me keys.Finally someone else came and helped me. Im giving 3 stars only because the cashier worked so hard to try to get me help.

Been going there for years and know all the staff. Always friendly and very helpful.

This place must be THE LAST shop with hundreds and hundreds of drawers full of all kinds of little things. This modernized old school hard ware shop is great and the people there are good, regular people just like you and me. Its a smaller shop so the proces are not as small as some places, but you also get treated like a human being...

The only place Ive gone where duplicated keys always work. Ive had some weird keys and theyve always had the blanks. Small place with parking too. Why go anywhere else?

Helpful, great service! After not finding a lamp part he needed on line, my husband suggested I check out Foster Farrar when I was in Northampton. They didnt have what we needed but the owner suggested a fix that worked. Im impressed with his willingness to help a customer with a small sale (

Have gone there many times over the years, though not frequently. Have never had a problem getting service, and never found them to be rude. Sometimes one has to wait a bit for service, but thats true most anywhere. Their prices are a bit high, but they offer a senior discount on many, though not all, items. What I dislike most about the place is getting in and out of their parking lot. There is a steep up/downhill to King St., and if I dont exit at an extreme angle, my somewhat (but not very) low bumper can scrape the ground. For that reason alone, Im not crazy about going there.

If not in store can order

Called a few minutes before they closed and the person on the phone still answered all of my questions and helped me out. Didnt feel rushed or hurried. Went in person the next day and the staff was equally friendly.

They had everything I was looking for, including a respirator and cleaning wipes.

Great hometown service, this store rocks. Its easy to find someone to help and the people are very knowledgeable. Yeah, you might get it slightly cheaper at superstore, but how much is customer service worth? And besides, they give my dog biscuits when I come in!!

DO not get a regular Honda key duplicated here....they charged me $50 for a non-chip Honda key, later found out Lia Honda charges $5...They do seem to charge a little less for a Honda chip key though. And generally I like to shop there otherwise.

Great friendly crew. Has that old time hardware store feel and has just about anything you need for home improvement.

Well stocked for a store its size. Best locksmiths/ lock shop in the area. Very helpful staff.

I was looking for a leatherman tool, and was delighted to find Foster Farrar had a variety from which to choose. Also, my staff person was kind, patient, and knowledgable. He let me know that they could order any model not in stock. Fortunately, he had a model that met my needs. Highly recommend the store - feels good to support a local, well-staffed business!

Excellent staff, turned me on to a great LED light bulb value. Very helpful.

Nice in store experience, but when I called on the phone they were very unhelpful. I asked if they sold a certain type of spring, and the guy who answered the phone made it seem as though him looking for the spring in the store was way too much work, so I just said thank you and hung up. Definitely not going there to buy this part.

Same as always, great.

We went in to purchase 3 items. Got 1 of the three.

I went to get some copies cut of a key, and the cashier told me he was the only employee in the store who could do it. When I asked him when he would be able to, he could not tell me. Not recommended.

I needed to return an unopened item with the receipt. I asked to return it and the cashier snapped, NO and then proceeded to refund my money.The staff are very knowledgeable but can be very rude. I had one staff member keep laughing at me because I was asking her questions. Another one had the same attitude, and I wasnt asking dumb questions.

One of the very few remaining REAL, quality hardware stores anywhere.

Love this place. Mom and pop feel with big box prices

Very knowledgeable, but dont expect a warm reception. Contrast to Home Depot where they are amicable but have no idea how to help you.

They have everything you need, without having to go to one of the box stores. Service is good too.

Only go to this hardware store if you absolutely have no other choice. The staff have been outright rude on every occasion Ive been there over the past 13 years. They act as if you are imposing on them whenever you speak with them. Even checking out they act like theyd rather not have your business. Why not oblige them and go somewhere else?

So happy to have a local hardware store and not have to go to Home Depot. I get in and get out here without driving and wandering around a mega store.

All employees very helpful and quick with answers. Something you cant count on in the big box stores.😎

Amazing customer service. Unlike any regular hardware store

Always good products and service. Today was locks and keys.

I live very close to Foster Farrar and go there a lot. The staff is really mixed, some are very good but some are not. As others have noted some just dont seem to want to give me the time of day though I have been going in there for years and others have no idea about the products they sell. A few, on the other hand are very knowledgeable and nice. That accounts for some of the disparity in the reviews here.You get used to it over time and learn who to talk to. Really, in the end its better than someplace like Home Depot where you can never find someone and when you do their from another department than the one youre in.Shopping there does save me trips over the bridge to Home Depot or Lowes, they have a great selection of screws, nuts and bolts and pretty much most of the stuff I want when I want it.You can also, pretty easilly, get an account there and be billed monthly which saves a lot of time.

Easy to find things, but otherwise the helpful / knowledgeable staff will get it for you. They have what you need.

Have shopped here on occasion since mid-80s. Most frequently quite useful.A recent female hireling however needs to be sent back to the manufacturer formanners rehabilitation displaying a currently popular mistake in the retail business....outright rudeness. People will try and get power boosts in their cheesy lives by beingas callous and party to hive mentality as possible rather than thinking for themselvesto build a real person.Saying THANK YOU to a customer has been replaced with NO PROBLEM if not amere snort of derision.True enough the customer is not always right but to outright lie is pretentious duplicitous and downright ornery. You can expect such menaces to be the ones jerking their steering wheelat you in oncoming traffic.

Poor service on repeated occasions. Latest example, I called to see if they had a product. They said they did. When I asked the price, the woman complained that she would need to walk to the item to check and didnt offer to. Why isnt there inventory electronic or their service helpful? When I went to the store to check, they didnt even have the product. Even though this store is only 1 mile away from my house, I will go to ace hardware in Easthampton instead.

Good selection, but the employees are often patronizing and not particularly helpful or pleasant. They do have a full locksmith on staff who can make unusual keys, unlike other hardware stores in the area.

The place to go if your in a pinch and need that hard to find item. Dont expect them to be friendly.

Technically functional but customer service leaves much to be desired

Kelly is the best!

Very helpful staff

Great service

Has everything you need

Great place

Good