Darius at this Firestone location was the best experience I’ve had in dealing with my car. He took his time to understand my vehicle needs, advised me personally and was a pleasure to work with! I highly recommend him personally as a go - to for anyone!

Tire light lighted up. Stop to put air in my tires. Tire light stayed on. Brought my car in and they looked in and found two nails. They quickly patch the tire, filled it up and sent me on my way. Great work! 👍

Great service! They took care of us in less than an hour. I have to you girls and was from out of town. Highly recommended great group of guys!

I think they do good service & with affordable pricing; theyre just slow...so if youre in a hurry; plan accordingly!

Never an issue when I go there. Everyone is so knowledgeable

Fast service took care me in a hour and cheaper than most places around

Made a care care appt online and they didnt have availability for the Tuesday so I agreed for Friday (today) appt instead. I came only to be told their is no technician to do even the basic of inspection like I had scheduled. I heard people brag about this place and its good service but this was the Worst first impression ever for me. Wont be coming back unless I really have to after searching around.

They have the best customer service .

Refused to do an alignment on a truck that has all new suspension because they didnt do the work. Not long ago I took in brand new tires to get mounted on brand new rims and they charged me a disposal fee. The install was incorrect because the red and yellow dots didnt line up. They dont have properly trained ASE certified techs.

Fast precise service no fuss no muss in and out

Extremely excellent customer service! I was from out of town with a dead car battery and they had me in and out!

Came in with an emergency. Didnt try to take me for a ride, finished cheaper and much quicker than they quoted.

Great staff, fast service and knowledgeable technicians.

The guys there were quick and very courteous. Took good care of my vehicle.

Good but too slow. Came before 7am but was done at 8:30am for oil change. We were the first two customers.

Fast. Good prices.

Very quick and very friendly.

This was my first time coming into Firestone with a tire issues and the staff treated me so well - they were kind, accommodating, and communicative. They are the best and I will be a regular client!

Skillful professional, passionate about his job. Honest, customer oriented guy who knows everything about the cars. Priceless for reasonable price. I highly recommend!

This particular store of Firestone at northlake was the best customer service, best mechanical service, knowledge, and best of all was the manager! Im so grateful to him, n all who contributed on the repairs. first time at this Firestone, n they earned themselves another customer.bought great tires at great price n repairs, because of their customer service, n knowledge I give them a 10 if I could. thank u firestone!!!

HONEST. Ive always ended up paying LESS than expected.

Great service

I got out a lot earlier than expected. Great customer service! Nick and Ulysses serve well. Thank you!

I am from out of town but use Firestone for all my vehicles in my home state of Texas. I visited Firestone for a front end alignment, tire rotation and wiper blades and had the pleasure of working with Ulysses Glee. I told him that I had a time constraint and completely understood if they could not do the work, Ulysses not only met the time constraint but beat it by 30 minutes. Thankyou!! For your great customer serviceBob

Dont go here or tires plus they dont want your$ after 5:00 they should just close then.I used to work in this field and I knew what they were doing they Used every excuse in the book not to look at my car that had a leak and brakes were going out. Said they dont have parts in stock if I needed them ( lie cause I called for a quote on the day time and they said they had in stock) and that they only have oil change techs after 5:00 so my question is how is the regular working guy supposed to get their car fixed during the week? I know same as I did go to a different company and not tires plus cause they own them too. I went to Goodyear right across the street they had me out in about an hour that even stayed 15min after closing time to make sure my car was safe for me to go to work the next day they got my $456.00 and my future business not this place

Nick the manager was helpful worked tire selection to my budget

Always going above and beyond the customers needs

Had me in and out for a new tire in less than 30 minutes. Not from the area so was very happy it was a fast and smooth experience.

Please do yourself a favor and DO NOT take your car here. I went in for an oil change and now NO LONGER have my car (2010 Nissan Sentra w/ 87,000 miles which had no issues until this year after taking my car to this Firestone). I have gone to Firestone as a company ( in other states) for over 8 years but this one has been so bad that I will never take my car to a Firestone again. A few months back I went to take my car for an oil change and also asked them to fill up my tire since the tire light was showing low. When I got in my car the tire light was still on because they never went and filled it up. I didnt care as much because I could always go down the street and fill it up myself. But the next day, I pulled out of my parking spot and my car started making a really LOUD NOISE coming from the engine and it did not sound good so I took it back into the dealership explaining how I had just taken my car in to get an oil change and now it is making noise. They explained to me that they heard the noise but the noise was due to my engine mounts being busted. They also quoted me on some other items that I needed to get fixed totaling in over $2,100 dollars. I had told them if it was busted engine mounts why had I not heard the noise sooner, this was the first time I had heard the noise. He then started apologizing saying that he was going to have a long talk with his staff because it was something they should have caught and has been happening over time and that they had seen my car enough times with oil changes that they should of caught it sooner. Now going back until May of 2017, I had gone in because my AC was not working and mentioned neither was my horn. They told me it was because of my compressor and quoted me $1,600 dollars for a new AC compressor and new brakes which I had gotten fixed thinking that my car was almost paid off and that fixing this would be worth it. They told me they could not figure out the horn problem and that I would have to take it to a Nissan dealership which after going to a different dealership I found out it was a spring that was behind the horn. I mentioned to him if you guys had caught all these problems sooner... I may not have even put $1,600 into my car then. I took my car recently to a mechanic and he fixed all my issues they said was wrong with my vehicle and said a few the things I did not need that they said I did. He fixed my engine mount and the engine continued to make the noise. Eventually after having all these issues I decided to go ahead and just buy a new car. I could of put a total of $3,700 dollars into this car to find out that my engine was still messed up which started all after an OIL CHANGE with them. Please save your time, money and vehicle and take your vehicle elsewhere. Even for a simple oil change. I strongly believe that my vehicle started having multiple problems since they didnt notice the problems that I took the car in for and told me everything was fine. Imagine if an athlete kept running on an injured body part, other body parts would start to get injured to.

They will not mount a used tire...when you bought the tire a few months ago from another Firestone...lame. Tires have less than 100 mi on brand new wheels. I guess they have so many customers they dont care if they lose one. Same clowns did an alignment on my wifes 2014 Audi without asking her first. Dont waste your time here...

I made an appointment to get an alignment, tire rotation and a new tire for my car my appointment was at four I was out by 5 o’clock no later and they always give you an update on your car status I never had a customer service like that whenever I get my car done

Full synthetic and filter for under 70 bucks. Got to watch Edgar Winters and Peter Frampton on TV. Best oil change ever!

Great Customer Service, Matt the manager is a team leader. Thank you for the excellent service !!!!Service Tech checked over the car completely and completed the repairs in a professional manner .

Good service

Professional guys! I am very satisfied with their work and loved their honest price and attitude.

Fast service and friendly staff

Had my tire fixed at a reasonable price

They were able to fix my blown fuse in a timely manner definitely recommend!

Tires installed and alignment performed on time, and at a lower price than initially quoted, as they found a rebate on tires. 1995 Toyota Celica runs smoother than ever. Only complaint is that now that car runs perfect, I have no reason to sell it. Stuck with it for another year. LOL. Nice job.

Update to this review... 2nd time I have added, but did not appear!They OVER-turned my rotors (went from new vehicle from Toyota with 30K miles to not enough metal left to be turned again in one visit!). In case you are asking, no, the vehicle had no accidents, hit no curbs, just either in competence or bad equipment caused this. Very annoyed and disappointed. Would never go there again. Discovered this a matter of weeks after my original review below, but afraid to take it back when my families safety is at stake. Down from 5 stars to 1.Went there for an oil change, tire rotation, and a rotor needed to be turned on my 2005 SUV. It took them from 10 am to 3 pm, but I told them I was not in a hurry.Staff were courteous and price for everything was less than half of what Jupiter Auto & Tire in Jupiter quoted to rotate the disk alone.

They ate efficient and very clean

Stood at the front desk for ten minutes. Employees came in and out but no one addressed me. Left.

I called to inquire about service, they backed it up when I arrived by doing what they said they would do!

This was a great experience! Everyone was very friendly both on the phone and in person and they were able to get our service work done in the time they told us. This is my new service home.

Well they put a new battery in which tripped the factory alarm and shut the fuel system down. Management thought I came in on zero gas and ran and got gas which did nothing. They kept the vehicle overnight and finally listened to the tech who mentioned it could be the factory security system. They didnt rotate tires till I mentioned ot to them so check their work. Other than that good service

I had a nail in.my tire for a while and finally I decided to fix it.I stopped.by places and I was told that it d cost me lowest 39$ but firestone said 25. And I was there immediately.still waiting inside. Because high volume of customer. Recommended

David was awesome. I just needed him to replace a battery that I had only purchased two no the prior. He took care even under extreme pressures from having such a busy location. He had an irate customer on the phone who was not very nice. The office was crazy and mechanics coming in as well dropping iff completed work. He and Matt work well together. They had all situations handled in less than 15mins. Awesome

Do not take your car here I came in for an alignment and they made it worse than when I Came In And his excuse was that my tires are in good witch I just bought two weeks ago then he told me to leave his store and he didn’t wanna touch my car anymore The technician in the back was willing to redo my car knowing he had made a mistake and the manager upfront with him and let him unless I pay again

Always on time and professional

I had an issue with this location but as soon as the manager found out he called me to make the situation right. That speaks volumes about this business. Ive always had great service here so I am glad they went the extra mile to make it right!

A standard Firestone shop that can also perform general auto service and repairs. Counter guys are friendly and courteous, not hungry to upsell you on extra stuff. Worse thing about the place is horrible parking, with room for about 6 cars and thats about it.You are advised to to double check the work after you get the car back, as I have suffered from several brain farts by the staff there. They nearly forgot to rotate tires as requested and the wheel lock key was left in the garage bay and not returned to my car. Small honest mistakes, but could cause problems if you assume they check their work. If you need Firestone or Bridgestone, this is an acceptable place to get them.

Good service in the past. Not sure what changed. Brought our car in at 10:30am for an oil change and to have a Check engine light issue. There were 3 cars already being serviced.Was told we it would be ready by noon and also have a diagnosis.. At 4:15 After 3 calls during the day to find out the status. We kept getting the run around. Wed had it. Went back to get our car at that point and it was just being serviced...I was so disgusted.. They did not charge us for the oil ccharge which was appreciated but Never again. The unfortunate part is we bought the lifetime alignment package a while ago... Lesson learned about that... We will not return to the Northlake Firestone. 🤤

Went for an oil change and they had me in and out fast

I have always experienced good customer service there. Prices are reasonable.

Overpriced ofc. But got it done

Great experience. All the guys theres are really nice

I have been here several of times and never was disappointed.

Very politite and Ive never gotten anything more than the traditional up sale from these people (they lye in order to more work). Getting my oil changed and tire rotated takes at least1.5 hours every time I come here. I will say they have plenty of seating inside if you dont have a ride, place is clean if you must wait there.

Complete and thorough job! These guys are fair and always friendly.

Good, friendly business, took good care of my car & tyres 👍👍

Great shop little pricey but you get what you pay for

Make appointment and get a good understanding of the job needs before hand and inspect inspect inspect ALWAYS ask questions.

Efficient and professional service.Thank you

Great customer service

This one is my new favorite they are nice and helpfull

Great prices and customer service!

John is wonderfull,this guy gives wonderful service .no complaints

Fast, friendly service

USAA spoke to me in every way possible and they took good care of me when I got out of the hospital as well I have nothing to say about USAA accepted good very good. Sincerely Charles Dees

Took my car for a oil change, I happened to open my hood 20 days later and my brake fluid cap and radiator refill cap were both off,

Fast efficient with great deals not to mention very friendly

I used to be a loyal customer. Last time I got really oversold on shocks and struts so I have incentive now to do it myself or go elsewhere.

Very polite people working here. They aim to please.

Excellent service, cordial, timely! I will be back!

Fast service

Great speedy, nice and respectful customer service.

Fair pricing, Fast service

Easy schedule online for fast service.

Great, friendly service and staff.

They try very hard

Slow but good service

Good work experienced professionals are there

Very helpful and efficient staff.

Great Service awesome tires

The folks here bust their butts to get the job done. If you can drop off the vehicle do it, if not youll be sitting for some time waiting.

Really disappointed, cash only if you just want to buy tires, I wish they would have informed me that before having me come there and wait 20 minutes for them to find the tires, very disappointed, will not be back anytime soon.

They will secretly mess up your car just to have you to come back

Good experienced professional mechanics

Mathew was great guys.

My wife and my son was strangle in the parking lot of burger king and Shawn the manager,send 2 guys TERELL AND GARRETT to help them.thank you

Top service as always

They solved my problems while I was on vacation out of state.

Great service!

Professional staff and service

Good and fast service

Place is great!

Nice and friendly

Firestone and Tire Plus have merged.

I will go back

Too Long Waiting...