Have never had a problem been going here for almost 20 years every 6 months Get my rings claimed and checked have never had a problem

Buy jewelry from somewhere else!!Would’ve have been one star but the most recent 2 experiences I’ve had in here with other employees was great before this one.My mom loves jewelry and nicer gifts and asked me for a pair of diamond earrings with white gold for her second ear piercings for her birthday. I get her (and others) something here every year and my Kay card limit has more than tripled with them in 3 years.I waited in line and the woman that came over to help me seemed to have great energy with the older lady before me and then when it came to me she acted inconvenienced and like it wasn’t worth her time (my guess is either because I look young or bc I came in after the gym looking sort of like a bum)Anyways after her acting like I couldn’t afford 3 different options and acting like I didn’t know my person info for my card (turns out it was her iPad not me🙃) I thanked her for her time & told her it wasn’t what I was looking for and to have great day. I will not be back. You lost a loyal customer & a good sale because I was talked down to from the second I walked in.

Always great service!

Lady was very dismisive and rude to be quit frank., didnt seem to care about our feelings at all. Ill probably not go back there anymore. Manager was nice in the phone. Wasnt the when I got there

Went there for my jewelry inspections very safe protocols did a great job and friendly service and had great holiday prices going on. So I bought a x-mas gift

Above and beyond customer care and services. Seriously the BEST experience !! 💕 💯

I great place to shop for your jewelry needs, Luke is outstanding!

I acted as though they could care less whether I was there or not

Kay jewelers are nice people

I love Kay’s jewelry definitely will be back soon.

Awesome, ladies was so helpful

Customer service lazy. They aren’t even smart or motivated enough to help with a simple reset on a Citizen’s Ecodrive Watch. . Their answer is to “send it back” to see why it’s not quite on track. I finally figured it out on my own with no help from them.They seem to be only interested in a sale, and make absolutely no effort to answer any questions. I find it pathetic that associates are not trained to actually learn the features of products they are selling. If you call with a technical question, they tell you to “bring it in and we’ll send it back for evaluation”.Won’t go back.

Thank you to both Michelles 😊😊

This store is great. It is by far my favorite jewelry store. The manager and the rest of the staff always go above and beyond to ensure you are completely satisfied!I consistently refer my friends and family here!

Great levian show today!

Luke, Michelle and the entire team here are terrific! They go above and beyond to ensure you are happy.

After having paperwork messed up multiple times, stacey corrected the mistakes and handled a size fitting all in a timely manner. Professional, smart, interactive. Mentioned she works Wednesdays and Sundays. If youre looking for a sales representative here, shes your woman.

Curious staff. Attentive to needs and gift wrapped everything with care.

Complete disrespect.Came into the store with my husband and children to check on my diamond wedding rings prong was told there was 1 in front of me and someone would be right with me. Patiently stood waiting in the same spot as my husband window shopped at some necklaces. A male employee became available to service the next customer (ME) and proceeded to walk right past me as I had my ring in my hand looking at him and greet MY HUSBAND who at this point did not know I was blatantly ignored and disregarded. I then do not get service from the female employee as I am looking arounpod confused as to why I have a $7,000 ring in my hand that was purchased at Kay under warranty and am being ignored. Kay Jewelers stopped being my jeweler years ago with their overpriced subpar jewelry and I am glad I made that switch then. I will share this story with my many followers, friends, and family.

Thank you Kay Jewelers for all the great years of fast & friendly service !! Keep up the good work see you soon !! 😁

They have a lot of gold fro sale! large selection of gold and silver! They also can buy any of gold and silver stuff, I recommended !!

Very nice people who were more than fair. I highly recommend them

Had ring and necklace cleaned. Service was fast, and friendly!

THIS STORE IS AWFUL!!!!!! JBR CLOSED SO MY BOYFRIEND HAD TO TAKE MY RING TO GET A STONE REPLACED AND MY RING CAME BACK 3 WEEKS LATER WITH THE SAME STONE MISSING. HOW DO YOU PEOPLE STAY IN BUSINESS? I THINK ITS TIME TO GET THE NEWS STATIONS INVOLVED MAYBE THEN YOU PEOPLE WILL STOP YOUR CRAPPY SERVICE. I WILL TELL EVERYONE NOT TO SHOP AT YOUR STORE! YOU PEOPLE SUCK!!

The employee are amazing and the store manager Luke is the best !

Luke is great!! Staff is great!!

Love the jewelry