The Pharmacist was amazing. A hospital physician prescribed many medications for one of my parents. They were picked up by a sibling. They all had safety caps my parents can not open. The pharmacist allowed medications brought back into the store to change caps to non safety and placed a memo in their profile to always use non-safety caps. To the elderly desiring to be independent, it makes a huge difference for them.KUDOS.

This location used to be managed well. Now, most of the associates are unhelpful. Peggie, a cashier, should not be working with the public. The first few times that she waited on me, she was very rude. Since we all have bad days, I gave her the benefit of the doubt. She has displayed the same dismissive and curt behavior time after time. It is obvious that she doesnt like her job and/or that is just her personality. In addition, some of the pharmacy techs behave in the same manner. Mgmt needs to step up and take notice of the lack of customer service skills that their associates display.

Ive been getting my prescriptions from here for years. The people are nice.

STAY AWAY from this CVS for Covid PCR Testing. I am not sure if CVS in general is having a meltdown or their 3rd party lab…..Stay away and give your business somewhere else!!Did it Saturday noon. No results for my Monday am flight. Had to redo my flight and go to the hospital to get a PCR test. What a waste of time. We got back the results on Tuesday at 10am. So much for the 72 hours requirement for flying.

The pharmacy techs are very incompetent. Wouldnt accept my savings card twice, had to drive 40 minutes one way in a severe weather storm warning, and Mentor pharmacy didnt have a single issue. Its saving me $400 a year and the pharmacy techs on Lorain kept blaming my deductible saying its on my end, when nothing has changed except I moved into a new house.

Can’t seem to coordinate with my doctor the renewal of an existing Prescription, this has been going on for weeks. Was told by the pharmacist to come back up and they could give me a temporary supply since I had taken my last pill. Went back up, only to be told they can’t do that.

Some, but not all, pharmacy staff are rude and disrespectful.

Staff has been friendly and helpful each time I have stopped in the store. Store has an ATM that is easy to use and free of fees through my bank. It is also a UPS package drop off/ pick-up site.

What can I say ? Rude, rude & oh yah - RUDE !

This CVS is open 24 hours a day, however, the pharmacy is not. I always have a great experience here because the store is clean and well stocked.* Update 10/15/2018: Recently this location underwent a remodel and almost everything is in a new place. The one change that I am really upset about is that they got rid of the cooler of cold 2 liters of pop. That was my favorite thing about this location because it’s almost impossible to find a place that sells cold 2 liters so this is where I would always go to get it if I was picking up dinner and needed pop to have with it.

Was treated very poorly at this store!!!! I live close by so it is a convenient stop on my way home to grab a few items-this particular evening I was purchasing a bottle of wine as well as a few other items. The cashier was rude and told me right away she needs to see my ID before ringing anything up- I understand not selling alcohol to a minor is important but I quickly pulled out my ID that had expired and the paper copy that acts as a drivers license until the new copy is sent in the mail. She looked at both copies and told me my license was not valid and she would not sell me the wine. I am almost 30 years old and have bought wine with the two forms of ID multiple times-even at this particular store! Was treated as if I was trying to illegally purchase alcohol and it was embarrassing in front of a line of other customers. I left the store without purchasing anything and I will not be returning! Very poor customer service!

Im going to be generous and give a 3 star rating. The customer service is pretty good but the prices are way too high. Prescription prices are much greater than surrounding grocery or big box store prices.

Nobody offered any help while I walked around aimlessly looking. The cashier made me feel like I was an inconvenience. Wont be back!

Im so happy there is a store that is open 24 hours a day. You never know what can come up and this store helps you with finding the items and trying to save you money. The store is clean and organized, plus the staff are friendly and helpful. Will always come back to shop, especially for emergencies

Friendly staff . Always have full stock & clean

I will never go back to this pharmacy. It is not a real 24 hours. I went there this morning at 7am to get a passport photo and the clerk told me to come back at 8am because he doesn’t know how to do it. I offered to help him out since I worked in Photo departments before but he declined several times. He was extremely rude and impolite. What a shame, I will never go back there nor recommend it to anybody.

The pharmacy staff seemed helpful at first, until I left with the incorrect dosage and they refused to fix it. They insisted that they told me it wouldnt be filled the way it was ordered, though they certainly did not, or I would have gone somewhere else. The entire process was full of errors, and in the end I was left with no options.

Although the staff there are friendly, the prices are high. Even if they send me a 30-40% off that just brings it down to what I would pay at Drug Mart or Target. Plus, if the item is already on sale, you cannot use the % off !!!

#CVSPharmacyUnhelpfulVery unhelpful and unfriendly pharmacy staff. Gave me a rough time to have my prescription filled, having been a loyal customer for 2 years. My doctor gave me prescription valid for 11 refills, which was supposed to have been entered into the system when I showed them prescription, the same day the doctor wrote it for me. After 6 months I am being told that my prescription is not valid because it is not entered into the system. My physician office staff say that I am good for another 6 months and the CVS pharmacy staff say that I have no more refills. Going around in circles..

This CVS is NO Longer OPEN 24 hours. They have ended this service several weeks ago (about Dec 1 2015) with no announcement, leaving many customer Out in the Cold.They have failed to notify any of the local urgent care who may have suggested this pharmacy agter a late day visit, putting these customers in a bind.....THANKS CVS

They have good service and the employees bare helpful when you cant find something

Yes, they have had rollover in staff, but by in large, they have been great. This is an uber busy pharm. and they have many people that are confused and have to have things explained . They have called a Doc.for me when I was out of refills without me asking . These are great people.

Ive been going to this cvs for two years, not because j like them, but because I live next to it. Every time I go they seem so annoyed to be bothered and rude. Half them time they dont have my medication. Im finally fed up. Ive been waiting for two days and they still dont have my medication. I called and asked if there is any way I can get it transferred or something and they got nasty and annoyed and said no. Im done going there. Ill go somewhere else from now on.

The store is clean, cashiers are friendly. Always have what I want in stock.

Very RUDE, UNHELPFUL, & JUDGEMENTAL!! They are NOT 24HOURS even when they were they WERE NOT 24HOURS!! They have even filled prescriptions with LESS THAN & not informed me other than writing the correct amount on the bottle!!

Convient Drug store open 24 hours. Not the pharmacy part though

Nick at the pharmacy has an attitude problem and shouldnt be working somewhere that requires him to interact with customers.

Friendly sales people.

Everything that you need for your make up and complete stock of medicines

Rude and terrible customer service

Please call ahead before using the pharmacy. It is no longer a 24 hr pharmacy!

Machine didnt print coupons, the lady said oh well. No point going here without coupons. Way overpriced.