Had a fantastic experience tonight (Friday, 7pm) with no wait time at all, and exceptional customer service. I was there to see Alex, who is extremely engaging and experienced, but I also had the pleasure of talking with Zackery and Malik. All three guys were joyful, kind, and showed hospitality plus from the moment I open the door and throughout the visit. I asked a million and two questions - even popping back in after the transaction was complete - but they were always happy to help, and never made me feel rushed in the least. If youre looking for a Verizon store, I highly recommend this Centre Pointe Drive location!

My sell person name is ZACK LUSK I was there on 9/25/2021 this guy made my day he is hilarious and very polite thank you Mr Zack

Jay did a great job of fixing up my autistic son with a new phone and did it while I was in Texas. Thanks again for your help.

Marie Smalls was more than helpful, intelligent, and concerned about my problems. I even traded my 2nd phone in for one that was simpler. A fantastic and helpful employee and am important person and valuable to Verizon.

Very polite service techs definitely needed more of them though. Took 1.5 hours just to get transfer/port number to take to TMobile. Facility was clean and orderly.

Malik was very friendly and helpful with helping my wife and I get her into a new phone to replace her old device. The woman that was there, (unfortunately did not catch her name) who I assume was the store manager, was also very helpful! Overall fantastic experience, will definitely go there again, and recommend to others!

My sales representative Alex was very considerate on switching over to a new phone and was able to transfer over all my pictures as well especially my baby pictures

I had the pleasure to visit this store three times in the last week. the first time was to order a jetpack (mifi 8800l) for internet for my business. The second time was to pick up the jetpack. The third time was to handle a complicated phone situation for our three business lines. Each visit was enjoyable. I experienced almost no wait time and the customer service was excellent each time. The third visit, however, was a real testament to this establishments focus on customer service. I went in with three active business lines, two working phones, three old non-working phones, and a business phone number that needed to be ported to one of the business lines. After analyzing my accounts, plans, phones and Verizons promotions Alex was able to get me a large credit for the two broken up phones that I was honestly going to just throw in the garbage. After applying this credit I was able to get two new phones and end up with a LOWER monthly bill than I came in with. On the technical side, Alex handled moving a business number to an existing phone, putting the existing phones number onto one of the new phones, and putting the third existing number onto the second new phone. The real kicker though was when Alex worked on getting my number ported from a third party to my business line after I had already made my purchase and left the store. thats service AFTER the sale. It would have been easy to make excuses and not even try to port the number after I left. Instead, he kept me in the loop through texts and phone calls while he worked through the process. I highly recommend these folks. They know how business gets done.

Very good customer service. Lacked number of employees. One person was in training so hopefully they are at full staff soon.

Excellent expert service, only had to wait less than 15min.Malik took all the time necessary to guide an old guy like me through the maze of new technology.

System was down so they couldnt tell me what I was paying $156.00 per month for. Im going to T-Mobile. Cant be any worse than verizon.

My rep when I went in was fantastic! Never disappointed when I visit the tanger location in Charleston.

Had no clue how to help get rid of stuff that got on my phone

Excellent customer service and the most efficient and quick phone purchasing and data transferring experience ever.

I got a phone with the double screen. Went online submit the form Never got my other screen. Make matters worse i called customer service and its gonna take an additional 3 to 6weeks for my screen to come in. Then when I called down to the store to speak the manager the sales rep hang up on me. Poor damm customer service at the store. This company will never get my money again and I will make sure the good people I know will not walk in that building

Went here for a phone upgrade because I was not about to wait 30 minutes outside at the Rivers Avenue store. Tassia was friendly, professional and she knew her products and what she was doing. She handled my upgrade and everything with no issues at all. This is now my go-to store if I need anything.

Yesterday I had the misfortune to drop my phone in the street and watch a car run over it. Today I had the good fortune to walk into the Verizon Store on Centre Pointe Dr. and to be assisted by Blake. He thoughtfully and patiently helped me work through a number of options to find the most apt solution for replacing my old phone. Im very grateful.

Hats off to Austin what a remarkable young man who knows his job he really helped me out today I hope that you will consider hiring more people like him.

With more than 8 years with Verizon, I have only gone to a Verizon corporate store twice...and regretted it. This Verizon Authorized Retailer has been my store of choice and I have absolutely nothing poor to say about them. There is little to no wait. Every associate is pleasant and down to earth. Every associate takes the time to briefly review my plan and become familiar with who we are as a customer. Every associate takes the time to be genuine and insure the purchase is going to be what we want and need. I have never had to bring anything back since they get it right the first time. Kudos and keep up the great work.

I always get my questions answered and receive fast and friendly service from the folks at this store. I prefer this store over any other in North Charleston or Summerville.

I went to this location last week with a completely busted phone. The tech Blake was incredibly patient with the busted phone when he was trying to get in to switch over my stored data. Get that man a raise!!!!

Cory is awsome! A very valuable member! Even after leaving the store, needed help & he answered the c# he gave me, & was glad & happy to help. He needs a raise, thats how good he is! Also all the bearded guys were great. Mr. Hart the following day was equally as nice & quick to help! Seems like a great team! Cory however was over the moon great! Thanks man for everything! My hubby was & still very pleased! From a former sales rep to another just awesome!

This place is a joke poor customer service. Always ......best stick with original Verizon store 👌

I was treated like a person (or even an old friend) when I got there, even as a first time customer. Austin and Cory were incredibly helpful and made the entire experience fun! I absolutely will be going back for any questions or upgrade. Thanks, yall!

As a father and businessperson, our cell phone and service needs are pretty complex. The staff here is FANTASTICALLY helpful and knowledgeable. Tim has gone way out of his way to help get us set up right. Highly recommended!

Don’t ever go here or to Verizon period! I have a business account and decided to upgrade two lines. Sat all night on Christmas Eve to get two phones. The sales person told me I had to upgrade or add a line so I did. Every line on my account is unlimited the sales person knows the two new lines were supposed to be unlimited has even admitted to that. I had a house fire in October and even though I have updated my address has yet to send my bill to the right place but when I finally realized that my bill was over $2000 I called immediately I went into Verizon this location which is the reason why my bill is so high because the man who didn’t help me but has caused a two month long headache added two new lines on the account didn’t put them as unlimited it was his fault. Anyways when I went in the same location that caused it told me they didn’t know why it was so high because they couldn’t see anything that they’re not owned by Verizon their owned by a separate retailer. So then went to Rivers Ave. the two sales people in that store told me how I should never go to a location like this one because they always mess up people’s accounts And then can’t see anything to be able to fix it. They assured me to call Verizon’s business customer service line and that they would surely help me because it was not my fault it was the sales person at Verizon’s fault their own employee. The first day I called Dominique promised me that she would get it done she would fight for me and she would get the extra charges off of there. I foolishly listen to her because she was very assuring but the next day she called me back to tell me she fought for me but it was hard to convince because they were only going to take away some of the extra fees that they knew it was their own employees fault but they were still gonna make me the customer pay for his mistake. I never understood what was so hard and why she had to fight so hard to begin with when I did nothing wrong all I tried to do was upgrade my phone so they can make more money off of me on top of my already extremely large bill I pay every month. I got a text from the sales person that help me at the store can’t remember his name he assured me it would be handled it hasn’t been handled. Y’all have caused my bill to go up $1600 on top of the already high Bill I already pay and then only credit at $800 back so she said she was crediting all but 200 that was a lie you’ll only gave me half of that I have $800 left on my bill that I should not have because of your employee and y’all refused to do anything to fix it! Even though y’all know and have admitted the account was supposed to be to unlimited account just like the other five that are on there. I have asked and recorded phone conversations to see the contract I signed that day there’s no way it was for anything other than unlimited because he knows it was supposed to be unlimited accounts why would I buy my Son an iPhone And not make it anything less than unlimited that would be wasting money. What y’all have done is so wrong I’m a loyal customer to Verizon y’all have admittedly made a mistake y’all should fix it I have no problem paying my high phone bill with all the lines that are on it but I should not have to pay $800 of someone else’s mistake your employees mistakeY’all train your customer service people to just talk a bunch of nonsense and they don’t help and then when you find out that they’re not helping you they argue with you and they don’t let you talk to anyone and they laugh like it’s funny I have three kids now everyone’s out of work and I have $800 extra on my phone bill y’all should be ashamed of yourselves! Oh yeah and Dominique says that I should switch my plan so it’ll save me money when yet I log on to Verizon and it already shows me how my bill is $50 more she just wanted to get a commission and didn’t care at all about the real problem. I plan on telling everybody I can possibly tell reviewing every possible review site.

Curtis was great! Got me on a new plan, helped me to drop features I didnt need and got me the phone I wanted! This was by far the most efficient and productive interaction at this store in several years!

Cory and Jared are fabulous! Not only did they review and recommend a plan perfect for my needs but were able to retrieve data I thought lost and helped me to get the phone I really wanted. Thanks much, guys, YOU ROCK 😀😎!!

Dennis and Tim were amazing! They were the only store open during the hurricane. My phone was completely broken and I needed a phone immediately to make contact with my family and co-workers. Come see them, you will get great service.

Marie was great!

Walked in and was greeted promptly. Purchased and iPhone 7 and plan. Everything I ever needed to know and then some was covered in explicit detail which made me even more confident in my purchase. Easiest most pain free experience Ive ever had with a phone store. Highly recommend!!!

One of the best experiences I’ve had setting up new service and phones. During a hectic week of moving and other variables, Tim made sure we had the phones we needed for our larger family and went the extra mile in the transaction process. That’s exactly how you grow customer base and loyalty!

Walked into the Center Pointe Cellular Sales... and was blown away! Curtis was incredible as we had a long list of upgrades and tech issues. He was patient, knowledgeable, and made us feel like his most important customers! I will never go anywhere else and I will ALWAYS use Curtis Steele for all of my Verizon Wireless needs!!!

Curtis is the best, I called into to one of the other local location and I just didnt like the vibe that they were giving, called this location and everything went like clock work. Will tell my family and friends, you guys are the best, thanks for putting the customers first!

Good had to wait

What a wonderful experience. Came in to buy a charger. Instead Jeff sold me 2 phones and lowered my bill. Pleasant visit to a cell phone store is not impossible. I could barely get inside the door before being greeted. Knowledgeable employee and prompt service makes this worthy of 5 stars

Marie helped resolve all the issues I had, explained the various plans & helped me select the one that best suited my needs. She demonstrated the very best customer service Ive ever encountered. Im so glad she was there for me today!

Hands down, the BEST customer services Ive had in a long time. Tim Rines was extremely helpful to our company in finding the right plan and phones. He responded quickly to the many questions I had, and even responded after hours. He is the reason our company stayed with Verizon instead of moving to another provider.

Tim was great in helping me with my new phone. Showed me all the basics so I could go home and use it. I had some questions later an he was there to help. Great experience. Will definitely go back there to purchase more things

Lee Macho was an absolute delight! The cellular sales team were very accommodating to our needs and he made the process not only stress free, but entertaining as well. A true asset to the cellular sales franchise. The atmosphere was quiet and not as congested as the corporate stores we used to frequent. A++

Chuck Godwin approached me as soon as I walked through the door and helped me during my visit. I asked a lot of questions and he was so patient and answered each one. He had my best interest in mind and helped me find the perfect phone at a great value! I will continue going to this Verizon store because of him! Thank you Chuck, Ill see you next time!

Only carrier that gets great reception out in the country but meh on everything else

My experience with the Verizon Consultant at Tanger location was exceptional. Ms. Marie Smalls provided me with excellent customer service. She listened to my specific specifications and responded appropriately. Additionally she was charming and pleasant. Couldnt be happier with my visit.Thank you.

John Downing did a great job taking care of my dead phone the other day. Go see John, hell take care of your dead phones too. It was an excellent experience and I will see John again for all my future phone business. Id give John 6 stars but that isnt an option with google reviews. And for that, I give google reviews 3 stars, for complete lack of a 6th star.

Awesome. Got in, got helped, and got out with what I needed.

Staff members need to greet more and make you feel at home, not just to make a sale

Curtis gave exceptional service in my visit very patient with us will come back to see him

I have worked with Diana several times and every time things work out without any issues. Highly recommend her.

I had to go to Verizon in order to switch devices. My husband had cracked the screen on his LG 5 And we were switching to a Samsung phone. Josh immediately greeted us and began the process, but t after he realized he wasn’t making any money off us his demeanor changed. He didn’t want to help us backup the phone and didn’t offer internet connectivity. When he stepped away I asked Billy a question and he rectified the treatment we received from Josh. Josh even asked us to move, when I asked why, he stated because he needed to make money, even though there were no customers in the store. Ultimately he left us to go get food even though lunch hour was over. Billy graciously finished us up by putting the Sims card back in the new device. Josh needs to learn customer service is more important than money!

John is awesome. Always helpful and friendly. This store is the only one I deal with. Its nice when you havent been in there for awhile but John he remembered me and that means alot. Thank you!

Just got a new phone and added a former work phone. Both Curtis and Billy went above and beyond to help us! Thanks so much!

Love this store and its location, the people working there have always been helpful and friendly to me. In fact the last time I was in there was to just buy a new charger but while I was checking out they noticed a better plan was available and saved me $10 a month on my bill with the same service!

I rate this store 1 star because their employee sold my wife and I phones with false information. He told us our phones were $300 off for a promotion. He went though how much it would cost per month and it looked like a great deal. Well suprise, we get our first bill and the promotional rate for our phone is not there. So we call Verizon and they said there was no promotion for that phone. Verizon also refused to fix the issue and blamed it on the store of course. Ive since called the store and spoke to the guy who sold us the phone. All they have done is string me along and have done nothing to rectify this issue. So if you go here, do not trust anything they say. Our bill is now about $40-50 more then we were told. And no one cares. So much for taking care of your customers.

It was great. Dorsey, Sam and Dennis are awesome. They were extremely helpful and very professional. I will always come here with any of my Verizon needs or concerns. I had gone to the store on Sam Rittenburg and the salesperson there was extremely rude and was unprofessional. She was so interested in helping me that she handed me a piece of paper and told me to go home and think about it. Great job guys!

My husband and I always receive excellent customer service. Both Curtis and Tim are very helpful and knowledgeable with their jobs.

Tim Rines at the Tanger Outlet Verizon location is amazing! He truly gives exceptional customer service and hugely went above and beyond his normal responsibilities. I wish I could give him 10 stars!

Came into to pay my bill. had a great experience with the sales reps. This is my store that I shop at on a regular basis. Everyone is very courteous and helps me without feeling pressured.

This Verizon store is top notch! Everytime I go in and have an issue, whether it be user issue with a phone or billing, Tim Rines always is able to solve the problem with ease and professionalism. I wouldnt go any other place!

I normally shop at the corporate store but they were clised today so I went to Cellular Sales, they offered me a great promotion that the corporate store wouldnt have. I left happy with my phone and thank you, Dennis.

The staff was great. The two female employees were helpful and knowledgeable!!

Absolutely loved Stacey! Super professional and quick. If you need a new phone and want amazing Customer service to see Stacey at tanger!

Don’t waste your time with these people! The guy I spoke with acted like he didn’t want to help! He was more interested in cleaning his watch! So I went to the Verizon store in Oakbrook and Jeffery helped me for what I needed. VERIZON AT TANGER NEEDS CUSTOMER SERVICE TRAINING!!! HELP YOUR CUSTOMERS!!

On July 2, 2013, I entered this store after being very frustrated with my current provider. After speaking with Blake, I decided to switch to Verizon on the spot. Exceptional customer service and an asset to the Verizon Wireless family. Should you need anything, I would recommend to speak with Blake at this location.

Darryl was very helpful, he came to help me on a holiday and took time to ensure I got everything I wanted. He was very polite and very professional I would refer all my friends to this location. Thank you!

The attitude of the staff could have been more customer friendly. Got the same treatment at another Verizon store. I didnt feel welcomed.

This is the oney store that I go to when it comes to all things Verizon. They are very attentive to my needs. I always leave happy. Would recommend to anyone.

I walked into the store with the idea my service was not going to be good.. I was VERY WRONG! Cory welcomed me with a smile and was extremely helpful! I am a very happy customer! Anyone looking for a verizon retailer this is one!

Curtis was helpful and very knowledgeable about the products. This store and the staff is much more helpful than any other Verizon location I visited.

Tod was amazing! He was very Patient with my wife and i while we pick the newest iphones!! Honestly BEST STORE !!

Curtis was very helpful courteous and warm. He was knowledgeable about the product and patient. THANK YOU for making a bad situation both GREAT and BETTER!!!!

Cory Hunnicutt provided excellent customer service! I would highly recommend him and this location for other customers. It was a productive and pleasant experience.

Called to ask about bringing my phone over from another network and was told I could not. My phone was absolutely able to be brought over; another store did so successfully. Either the person I spoke with didnt know what they were talking about and would not admit it or they lied to me in the hopes of getting me to buy a new phone.

Great Staff and Service. John was excellent. If I could give more stars I would

Always have great customer service at this location. Worked with Dennis today and received honest response to my questions concerning new phone purchase.

Awesome service! Came in with technical issues and Victoria was able to resolve those issues with persistence and a smile on her face. Great customer relations!

Top notch customer service. Very attentive to all of my needs. Highly recommend doing business with them.

Visited with Tim Rines the Verizon Rep Sat. July 27th, . 2nd Time in and Again did a amazing Job with My Requests on my Account and Working on My 3rd Phone to make it look New Again! Thanks Tim! Always Professional, and Johnny On the Spot! No waiting!

I came here in tears with the loss of my father being here to take care of my dads affairs from out if town. My phone got water damage and I didnt have much money on me. No time for insurance claim, I needed a phone. Cory sat me down, calmed me down and gave me all of my options. I walked out with his creativity and have a new phone and tablet. Best experience yet.

Josh has been there for 2 years and is Awesome! Excellent customer service and doesn’t get annoyed when a dumbass like me has a 100 questions. Go see Josh!

Salesperson was very informative and helped me to get the plan I needed. Very kind and made me feel comfortable and gave me options.

John Helped with my work validation. Definitely will be coming back. He came and got me from the parking lot

Awesome job getting me set up with a new G7! They had me done and out in about an hour! Thanks Tim!! 😁

I was out of town on a business trip when my phone started acting up. I came here to get a new phone, and Cory went above and beyond the call of duty to get me set up. I wish the store at home treated me this well. Thank you so much for all your help today!

Had so much fun with Dennis yesterday. He was great with answering questions and helping me with my new tablet.

Maria Smalls was great! I had a grocery list of things we needed to do to our account and she wrote them down and took care of everything quickly and easily!

Broke my phone got a replacement here, staff was helpful and attentive. One thing to keep in mind this is a reseller and not a real Verizon Wireless store.

I bought my phone last month from Victoria here at cellular sales Ive been back in and customer service has been fantastic time Ive been.

The whole process took a long!! time but Jared was great!! So patient with us!

Awesome service. John a great job with helping me get a new phone when mine broke.

Cool

Great customer service at this location

Great store! Very friendly and helpful! I was in and out with my new I-phone in no time!

Great service; was greeted at the door and assisted immediately. Very friendly and professional service.

The absolute worst customer support !

They will find a cell plan to for your income

Wonderful service! Made sure to get us the best deals, and no wait times!

The staff was friendly and helpful! I will definitely be back again!

Not a real Verizon store. Wanted to charge me to fix a phone that was only 4 days old. No help.

Very good customer service. Surprising for a cell company.

It is always nice to come to this store Ii always smile when I leave it because it always get a good help an the attitude of every person here is awesome and I smile coming in here because sure I will be helped fast good and in a very friendly way Alex Agrest