The Ramen is good here, but due to my love of oxtails I have to give 3 stars. The oxtail was seasoned great, but it was too tight to eat. They need to cook it longer so the meat is soft enough to chew. I hope they make this change and I can try it again to give them a better rating

I was quoted a price of 190.00 to replace windshield. After Install was told it was 249.67. They charged 131.76 for the windshield and 110.00 for 2.3 hrs. of labor. The install was less then an hour. Budget sent American Auto Glass without letting me know. Would recommend you use anyone else. Budget and American can not be trusted. Make sure you check reviews for Budget Auto Glass, American Auto Glass LLC, American Auto Glass LlC. and from the reviews Ive read dont use your credit card unless you want to be charged multiple times for the same windshield.

I had a great experience at a an affordable cost. The owner was very knowledgeable about cars and what I needed for my sons car. I will be purchasing another windshield for my SUV

I called them on Thursday afternoon about replacing a window on my vehicle. During the phone call the guy on the phone acted annoyed that I was calling and didn’t seem to listen to what I needed. And when. I asked if I could just come to the shop at a certain time he said no he would rather they come to me. Never the less we set an appointment for the next day. Their time window was “the afternoon.”The next morning I called again to get a better time frame of when they would be coming. When I called he again seemed annoyed that I was calling and said he would have the driver call me with a better time frame. The driver never called.I called again and was hung up on as soon as they picked up. I called a couple more times and no answer. The driver never showed up and the company never called me back. Absolutely piss poor service and integrity from a company.UPDATE: The driver showed up late after I left the review. Didn’t do a great job on the window and was watching his sons game on his phone during his work which would be fine however the work was bad and I ended up having to get the window redone by another company

They really are half the price of others. The guy that came was on time and very professional. He even cleaned up the glass that fell in the car when windshield got destroyed at no extra charge. If should ever need an auto glass repaired or replaced this company will be my first option and referred to friends and family.

They were late but they were fast and did a frantic job I would recommend them to any one Thank You so much.

So amazing

Think twice before you go here. They will break things in your car while trying to fix glass. They also leave glass in your car🤦🏽‍♂️ They suck as a company.

I called and went first thing the next morning. The staff was great and quick. and it was very reasonable price also. I highly recommend

My windshield was busted and I was able to schedule a repair the next day. I was so relieved when they told me the price, because Im a student and on a budget. The service was quick and I was in and out of there in 30 minutes. Hopefully Ill never have to get my windshield replaced again, but if I do I know where Ill be going. Thanks so much!

Only thing that I was satisfied was with was how fast he installed the glass. But he was unprepared, didnt clean up or vacuum the broken glass. And lastly demanded his money, acting like I wasnt going to pay. Ill definitely be contacting the owner about this issue so others wont have the same results.

I needed a windshield replacement and they got me in on short notice. I received a voicemail saying the work was completed so I came to the store at 1640, during their posted business hours. Door was locked, no one around. I called the shops number and spoke with Doug. Lets talk about Doug.Doug said I should have given them a call back immediately to pick up my vehicle that day. Voicemail didnt inform me of this. I figured I could swing by during their posted business hours. Nope, everyone has left for the day you need to come back later.I asked Doug for his full name. Said he couldnt provide that information. Asked Doug for the name of his supervisor or anyone else that worked at this location. He refused to answer.He actually hung up on me during one of our calls.The only reason this business is receiving 2 stars is because the manager (whose name I cant recall) did end up coming to the shop around 1730 and released my vehicle. He was friendly and apologetic, but what concerns me was he was dismissive of the poor customer service I received as Oh yep, thats Doug.The auto glass was cheap and service was performed quickly but guys, its all about the customer. If you have business hours posted on your building you need to stick to them. As well the phone contact for your business cannot be so impolite and arrogant.

After discovering that some low life had smashed one of the passenger door windows in our car, I contacted Budget Auto Glass for a quote to replace the window. They were extremely courteous over the phone and they quickly provided me with a total cost, including parts, labor, and tax. The price quoted was the price I paid; no hidden fees. They were able to get the replacement window to their shop within 30 minutes and had it repaired and ready to go about 30 minutes after that. Super fast, super friendly, locally owned and operated by a wonderful husband and wife team. I highly recommend this shop if you have a need for auto window or windshield repair. They did a great job!

From the initial call I knew this was the place for me, once I got my quote and and appointment scheduled I dropped off my car to have them work their magic. They called me within an hour or so to let me know that it was ready, took my state inspection decal and transferred them to the new glass no problem, even kept my base decals so that I could turn them in with no hassle. Great job guys, you have my business from here on.

Budget Auto Glass was easy to schedule and quick with the turn around. I called Safelite first but was completely turned off by how aggressive the phone rep was in wanting all my info up front before I knew if I wanted to use them for service. Budget didnt do that and was easy to work with. The staff was friendly and knowledgeable.

There are not enough stars to give this business! *****************************The owners, Phil and his wife (I wish I remembered her name), were extremely helpful and knowledgeable about windshield repair and automotive repair in general. Service was prompt and efficient, fair, and friendly. I am extremely grateful for their kindness in my time of need. Thank you, thank you, thank you from the bottom of my heart!

Last Wednesday we woke up to a broken back window! We were in a hurry to get the glass replaced and Budget Auto Glass gave us the best price in town and completed the replacement in under an hour! The staff are a hoot and were great company while we waited!I would highly recommend Budget Auto Glass to anyone!And While I hope we dont HAVE to, I know we will return if need be!

Great service, super fast. Installed a new windshield in my ‘92 dodge Dakota. Had the glass in stock, came the day after I called and installed it while I was at work. Cheaper than safelite and much less hassle. I’ll definitely be calling them to do my other truck

Budget Auto Glass Answered the phone after hours and during their lunch. Their installed price without auto insurance claim was less than used junk yard price, The home service is very very professional and curious. They worked around my rotating shifts and let me set up schedule and payment by phone. They ready are Budget Auto Glass and ready serve the Military and local community. They have done a fine job with very high quality product on very vehicle I have when it needs new glass. Thanks Budget Auto Glass.

Everyone was very nice and helpful. Had a hard window to find and they found it, sadly it was broken in shipment. Not budgets fault, I was able to fine the window and thay installed it with a great price, great work and great people.

Budget Auto Glass did an amazing job replacing my 2013 Jeep Wrangler windshield. They were extremely pleasant and gave me the best deal around in regards to both price and quality. The appointment was prompt and I was in and out in much less than an hour. I will most certainly bring them my future glass needs. Thanks Budget Auto Glass!

At first, I was really impressed with the work these guys did replacing the windshield on my car. The guy came out to the house on-time, the windshield looked good, and it was cheap. The first time it rained, though, I noticed that the rain sensor wasnt working so I called them up and asked what was going on. I was advised to take my car to the dealership to have the sensor recalibrated. $140 later, the dealership informed me that there was nothing wrong with the sensor except that these guys had put it back without the gel sensor ring! The people at Budget Auto Glass were extremely rude when I asked them to fix it, and it was only after multiple phone calls that they agreed to replace the part that THEY lost. They refused to come to me so I had to leave work early to get the car to their shop, only to have them accuse the dealership of removing the sensor ring when they ran the diagnostics on it. Even then, the guy didnt put the pod back on the windshield correctly and I had to re-mount it myself when, the next time it rained, the wipers still werent working. I asked for a partial refund of $140 (out of $380 that I paid them for the job) to cover what the dealership charged me since THEY told me to go there and THEY caused the problem by re-assembling the sensor incorrectly, but they refused. They didnt do any permanent damage, and the glass itself looks fine and hasnt leaked. If your windshield doesnt have a rain sensor, these guys may do just fine, but they have no idea how to handle rain sensors and if anything goes wrong, the customer service is horrible.

Made getting winshield replaced very easy also had the best price on my glass

Terrible Customer Service from the very beginning. My husband called to make an appoint and the woman that answered the phone was rude and acted as if she did not want to be bothered. When we arrived everything went smoothly. Service was very fast. But the lady working there had no respect for the customers. They tried to sell us a window with a scratch. I commend the technician because he pointed it out. The husband stated that he would give us a discount which we appreciated but then the woman started fussing at us about the price of the window talking about do we know how much it would have been to go some where else. That was not point. I choose to go there. And I expected superb service as well as to be treated with respect. I didnt expect her to argue with us about a discount that her husband already stated we could have. It was very unprofessional and that is something that she should have took up with her husband after we left not make the customers feel unappreciated and like our business was not valued. I have no tolerance for someone who tries to talk down to other people or for any business that provides terrible customer service..

Excellent service no problems what so ever

Had a windshield installed on my 2004 Lexus IS300 on Monday, paid $170 for it to be done. Thought I was getting a good deal. Drove straight home, parked it Monday, while taking the 24 hour tape off on Tuesday I noticed that the gasket was not set properly. Called Tuesday afternoon to give them a chance to fix it, guy that answered the phone was nice made the appointment for Wednesday morning to be fixed. So I arrive at my appointment and instead of fixing the issue the guy caulked the windshield gasket. I drove to the vb store thinking a manager would be available, nope...neither their norfolk or vb stores have office ppl or managers available. I call the number, the guy says he will call me back in 10mins well that was at 855am, its now 12:18pm and he still has not called back. I have called numerous times and he does not answer! I dont want them working on my car ever again. They half a$#ed the job the first and second time! Guess we are now headed to small claims court.

Customer service is the worst. Called to find out if the tech was running late and still coming as it was 30min after my appointment time and I had not received a call. The person on the phone immediately got angry and hung up the phone. When I called back, the same person answered the phone and continued to talk over me and cut me off when I attempted to get any info. Telling me I needed to wait. I took the day off to get my window replaced for my 9-11 am appointment, around 12pm I called back to the shop and was asked to hold- after 5 mins on hold I hung up.Dont waste your time or money!

My car was broken into last night and I called Budget Auto Glass. Not only did they give me the cheapest quote, but they got it done in 30 minutes! The owner is so sweet, I would recommend everyone to go see them!

Excellent customer service and an excellent Job done the same day we called and a phenomenal cheap price to boot. AAA+++ will definitely do business with them again and recommend them to anyone who needs glass work.

I had my windshield replaced and my experience was not great. The customer service was wonderful, why 2 stars was received instead of 1, but the finished product was VERY POOR! My car was less than 2 years old when I had to have my windshield replaced because a rock hit it and caused a pretty serious crack. Once the windshield had been replaced, there were big globs of black glue that could be seen around the edges of the windshield. The tools used to pry the old windshield up caused scratches along the edges that scratched the paint leaving it open for rust. And lastly, the piece that foes along the bottom of the windshield to prevent water from entering was not put back on my car. Again, the customer service received by the office was great but my service received was poor. Based on my experience, I will not recommend them for repairs.

They’re prices are fair but worst customer service! I called, made an appointment, and the next day no one ever showed up at my house. Instead of management accommodate me, he initiated an arguement. If you use them double check you are on the schedule. I went to “Auto Glass Now” who gave me an even lower price and provided the customer service I expect.

Fast, affordable, excellent service....I dont see what the fuss is about. Im using them again for my back glass after a second Vandalism. He fixed it in less than 2 hours and it looked better than the factory install. The only customer service I expected was my glass to be done promptly, mission accomplished.

Great service, and great job doing my windshield repair.

Called asked about a window installation the representative informed me she could not do that then when I asked why became very rude and started yelling at me. when I requested her name she hung up on me.. probably some good drugs in this place!

Love it! My second time coming back! Very friendly couple and will help with anything you need. My car lock system was messed up the first time and he fixed it with no charge! Second time same great fast service!!!

Once I got there everything went smoothly! I was about eight minutes late to my 8:30 a.m. appointment and got a call at about 8:35 a.m. from a woman (there is just a gentleman and his wife running the place) asking me where I was and that They had gotten there early just for me and now it was odd that I was now running a little late. While I understand being running behind can ruin the day they are located right beside ORF and I was coming from First Colonial in VB and hit some traffic while my GPS took me the long way there. Once I got in the shop the husband apologized for his wife and took care of my windshield in less than an hour as promised and for a great price. Once the wife came in she apologized and made me some hot tea which was very sweet of her. Over all after getting there the experience was great, however I did feel that the woman who called me was a little rude and almost scolding me like I was a child coming home late for dinner. That is why I gave 4 stars. They have a great price though and are quick and good at putting the glass in.

Excellent job ! One of the best customer service experiences Ive ever had !In Portsmouth Virginia.

Did a great job on my vehicle ! They were quick and dida very professional job ! One of the best experiences Ihave had in a long time. Thank you !!! I have a fleet of trucksand they will be doing all of mine from now on.

I called them this past Monday to get a quote on replacing my windshield. The lady on the phone asked me did i want to do in shop or mobile service. Then when I told her the days I could do mobile and the days I could do in shop she preceded to tell me theyre not doing mobile in this weather. I wondered to myself then why did she ask me that question but I still made an appointment for that Wednesday because the cost was low and I heard from a few people I know that they do good work. Well the next day, Tuesday, the lady called me and asked was I still coming in the next day because I didnt call her back. I was confused and I told her yes at my 10am appointment time she then bascially yells at me and says my 10 oclock time is filled When I tried to ask her why she gave my appointment time away she yelled at me again saying well my 10 oclock time is filled At that point I told her I was going to go somewhere else and I hung up. I will not give someone my business who yells at me when she is the one who made the mistake. I will end up going to Binswanger to get my windshield replaced. (Look for my review on them in a week or two) They might be $40 more but they have a lifetime guarantee and so far they have been a lot more respectful to me. Budget might do great work but Ill never find out.

They did a great job with my windshield at the best price around, work was completed quickly too.

I rather spend more money than deal with this obnoxious rude woman on the phone. business owner. More attitude than a nasty sassy black woman, not the good kind. No customer service or people skills whatsoever. I think i would get further talking to a wall.Not to mention never showed up for appointment. Business model of a failure, from picking up the phone to actually getting it done.

That lady who answers the phone is VERY rude. I decided to check the reviews to see if it was just me and low and behold she is like this to many other potential clients. I just called to get a quote, at first she was already very argumentative with me. Then my cat knocked the phone base off of the table and the cord got unplugged so naturally the call was disconnected. I called back as soon as I got it plugged back in and she wouldnt even let me explained why we were disconnected, she just responded that she wouldnt give me a quote because it was too expensive. What a joke of a place!!!

Good job. Corrected mistake in glass size immediately.

Great job,FREE mobile service ! Didnt even leave a finger print on my car !

Cheap, Fast & does Great Work! Just the way I like it! Wham, Bam, Thankyou Mam! Didnt even plan on getting a new windshield today. Went there to get an opinion on my windshield seal, cause it was leaking slightly. After he told me the price to start from scratch and that they can pull it in right now and had windshield on hand, I couldnt refuse! 35min later I was out the door! Good Job Guys! Ill be sending everyone your way!

Good service and good work. Helped replace a windshield that was installed incorrectly by another less reputable establishment.

The shop was professional. The staff was nice and friendly. The tech did an excellent job.

Good service and also great fast repair very happy with this place Im sure Ill be back

Budget Auto Glass is the Worst! Dont waste your time or hard earned MONEY. The service is disrespectfully incapable. The rep I spoke with (probably owner) a young lady HUNG UP ON ME after just a few questions about the pricing and process. I will NEVER RETURN. This is a place I had been to previously for two other vehicles and I always felt strange about it but against my better judgement I was willing to try again because they are close. I WOULD PAY MORE MONEY TO GO ELSEWHERE! Thanks for nothing.

Lady I talked to on the phone was very rude and cussed in my ear after I asked her if she did price matching. very unprofessional, I dont recommend anyone call them at all and I hope that there business fails! PLACE IS A JOKE!!! I WILL BE MAKING A REPORT WITH THE BBB!!

I made an appointment with Kim who was amazing from the beginning:)))) someone smashed my driver side rear window out and Kim and her husband were ablentonfix it the same day LOvE LoVE LoVe them !!!!! Will be back ... Hopefully my car never gets smashed again but if it does Ill be coming back to them :)))))

The worst customer service ever dude a jackass and had a nerve too have attitude because I wanted my windshield done early this morning like he told me knowing it will rain again, when it was scheduled and supposed to be done yesterday morning. DUDE THAT ANSWER THE PHONE WILL BRING THE BUSINESS DOWN WITH HIM IF MANAGEMENT DONT DO SOMETHING ABOUT HIM ASAP

Service was fast, and price was better than anyone else. Dont believe last review.

They have the best prices in the area and they are fast and friendly. Dont even call around for other quotes.

Merely called to get a quote and the old lady on the other line was a complete jerk. I didnt ask to set up an appointment, I didnt call for any other reason except a simple quote and at the end I still didnt even end up with the quote.

I just called to get an quote from the business and the lady got on me because i live in hampton and did not want to give me a quote because tje do not work there... i told her i would come to them and she still refused to give me anything... this is bad business and i kn9w i will never tell anyone to use them.

Awesome service and awesome price

Fast and easy

Quality local business!

Very unprofessional and never showed up to do my window THANKS FOR NOTHING!!!!!!!

Just like everyone else that has called in for a quote the lady gives you a rude nasty attitude if you dont like your job just dont come to work anymore they also leave a really bad mess around the windshield

Well done!!