Great job on my back window guys

Friendly,courteous,knowledgable, clean showroom and very helpful with picking the right product for our needs.

Over the past decade Ive had two windshields replaced by Binswanger Glass. I was pleased with the results the first time, however after the last replacement I can no longer recommend this company to others. I paid $190 to have an aftermarket windshield installed in a 2007 Ford Five Hundred. The fitment is good and it doesnt leak but there was a lack of attention to detail. I got halfway to work before I realized they had kept my EZPass transponder. When I called I was told we dont reinstall aftermarket accessories. Ok, cool, but at least put it back in the car so I can reinstall it myself. I let that slide because the staff was friendly and apologetic when I came back for it. The windshield was installed in January but when Summer came around the rear-view mirror developed a very annoying vibration. Today I came out to find it swinging from headliner. Upon inspection I discovered that Binswanger had used a double-sided mounting tape on the mirror mounting plate instead of the typical permanent epoxy. The stuff wasnt even tacky anymore. The positive is that it came off of the mounting plate very easily with no reside. The negative is it came off to begin with, and after only 9 months to boot. So, off I went to Advance Auto to pay $4 for something that should have been done correct in the first place. Im not going to bother missing work to try and have Binswanger fix it. Ill just find a different installer next time.

Great affordable prices. Fixed my windshield and saved me money!

I took a pattern for replacement of a glass cabinet shelf to them. Quick turnaround and I was impressed until I got it home and it was 1/4 to big. I took it back the next day and they said they would get it right. They called the next day and said it was ready. I went and picked it up and took it home and it fit. My issue is that no one from this company apologized for the mistake or for me having to make two extra trips.

During a bathroom remodel, after dealing with trying to buy a door online, I drove by Binswager on my way to Costco.Rusty gave me an estimate and came to my house for final measurements when I had the shower tile finished.When the door was ready, Harold and Ricky came and installed it.It looks fantastic, fits perfect, and the price was actually cheaper installed, than just the door ordered online would have been. Plus a much, much shorter lead time.

Best price around. Very professional and quick. Will use anytime I need their services. Highly recommend.

Very pleased with the service we received from Binswanger Glass in Norfolk. I called to set up an appointment and when I was unable to explain with truck window it was, Frances was quick to offer her e-mail address for me to send a picture. We continued to correspond back and forth via e-mail and she was very quick at getting back to me with the answers to my questions. The work was done quickly and correctly the first time. And the pricing was very fair. Thank you Binswanger Glass and Frances for all your help in getting our work truck back on the road with all its windows in place. :)

I had been looking for any company that could provide me with glass cut to specifications for a replacement table top. I called several companies in the Tidewater area. All went to voicemail and nobody returned my call. I finally found Binswanger Glass. They promptly answered my call and my questions. I got the replacement glass I needed within a reasonable time and at a reasonable cost. They even loaded it in my car for me. I highly recommend their services.

Bille was a fantastic sales rep and took wonderful care of me. Daniel did a fabulous job installing my back windshield. I will definitely recommend them to anyone!!

Someone smashed my passenger side door window. Staff was very friendly and extremely helpful. Work was completed in less than hour. Total price $166. Was more than happy to pay that price for such speedy and friendly service. A very satisfied customer in Norfolk, VA.

It took them 30 minutes to replace my car door glass despite being late for my appointment because I had got lost. I felt the service was friendly and quick and would recommend to anybody needing their services.

Very professional and compassionate business. Special thanks to Billie and Jerry. We will recommend you all our friends

I replaced my windshield about a week ago. The service was efficient and professional. All of my questions were answered thoroughly. It is easy doing business with this vendor.

Had a custom shower glass installation. Very professional to work with initially but they were touted as the best by several referrers. Unfortunately, that was not our experience. They came out 5 separate times for measurements and 3 separate visits were needed to complete installation because they kept messing up the measurements and the custom glass. Tied up several days of our time and offered less than a 3% discount. Would never use them again for my glass needs.

Csr billy is rude and unprofessional. look elsewhere

Went in for a quote for a glass shower enclosure. Then emailed twice to follow up and called three times. I never received a quote. Had to go elsewhere. I would not recommend this location.

Will not answer the phone - rings once then goes busy!

Extremely fast and friendly!

They didnt fit my windshield in correctly and after 2 days, I go thru the car wash and water shoots through the glass and all over car furniture. Definitely not recommending to ANYONE. They are re-doing the window now. Lets keep our fingers crossed!!

CSR girls at the front counter are very nice, they know there stuff

Originally made an appointment online for Safelite Autoglass (must have been headquarters and not the local store) Set up an appointment for April 26th...get a call that they would have to re-order the part because the technician dropped the windshield. Re-set appointment for May 1 at my work between 8 and 12...couldnt make me a priority even after being inconvenienced. Secretary left a voice mail confirming appointment and all information on April 30th. Said I didnt need to confirm if everything was correct. Price was $338 installed. On May 1st at 11:55 am, received a text stating appointment was canceled and needed to be rescheduled through the corporate number. I was transferred several different times before I finally spoke to the location who confirmed the night before. They stated the part didnt come in. Why confirm an appointment without the product....not sure!!! I asked that a manager return my call. His name was Mark...he was very apologetic and said it was him that dropped the ball. He offered to take $50 off the windshield and all I asked was that he call to confirm that the part was in before we rescheduled....he assured me he would. Im guessing since I havent received a call yet, that the part still hasnt arrived. In the meantime, I called Binswanger Glass on the afternoon of May 1st, scheduled an appointment for Monday, May 6th....dropped it off this morning and I have already picked up my car...windshield installed at $209. Billie was the nicest lady....they even called last Friday because they thought theyd be able to squeeze me in, but at the last minute had an emergency and she apologized to me for that.... Please...just because companies make so much money and can afford jingles and commercials, doesnt make them the best. They will always get my business now for all of my glass needs and they will come highly recommended as well.

They were very friendly and answered questions I did not even know I had.

I arrived early, they took me right in. Danny Balash, the installer, was professional and cleaned up as he went.I highly recommend this place for all your Glass needs.

After contacting them online for a quote received a phone message to call them back. Upon calling them the operator, said she couldnt help me unless I knew exactly who was helping me and that they had too many departments. In a snarky tone, she continued to list out all the departments & till we both decided who I needed to talk to. Then I was put on hold for a long time.Boooo!Safelite, here I come!

The staff is very polite and professional

Great Service, Very friendly and fit me in the same day (on a holiday) for a very affordable price

The company failed to call me with a quote for over a month. I called every week asking for someone to help me, left voice mails, implored the receptionist, did everything I could. NO ONE EVER CALLED ME BACK. It is beyond frustrating and I will never attempt to use this company again.

Effortless front desk please o somewhere else

Waited 3 weeks for Salesman to measure broken window. Had to go to the store to find out why they werent calling and following up.Billie at front desk was rude and condescending. I used to go there alot and referred lots of people there but I will not anymore.

The day I went to gette some glass shelves made we went in and found a woman sitting at a desk who approached us in a very condescending way and continue to speak to us very rudely and when I realized it wasnt just us as another customer walked in a gentleman came out from behind his desk and treated that customer the same way unfortunately I cannot give them 0 star review but I do suggest people do not shop there the people are very rude and very condescending as my husband and I chose to leave and not do business with them

POOR CUSTOMER SERVICE - When picking up product, no smile, greeting, or thank you from sales rep Billie King. Last time Ill shop there.

Way way over priced goto hardware store unless auto glass and insurance is paying

Great service

Terrible customer service, very rude.

Very professional

They dont know window packing to get to their destination