Our first time at Carmax and was great!Overcrowded but the service still great. I do understand why they do have many, many clients. I was in many others dealers and believe me many of those others didnt have a single client but me at the time I showed up. They started my process online and finished in the store that make all faster.People who works there looks happy and always smiling. They are hiring so this looks to be a great place for work!! Kuddos to managers and supervisors you do have a great team who cares of clients and They do care about service!😀💯💫

My sales rep was awesome. I really tried to talk myself out of the car I wanted because of price and she tried to help me do it. In the end I ended up getting the car I wanted and I love it.

Carmax was fantastic. Ive bought 2 cars from them before. This would have been my third. I purchased a car but after 11 days realized it was not the car for me. They honored the 30 day return policy, no questions asked. I will continue to look for a car with them.

Everything was so smooth. Found my car online, secured financing, had it shipped to the store, went and picked it up. Couldnt have been easier. Great car at a great price. And picking it up took only about 90 minutes. Ive been in longer and less enjoyable movies than that!

It was the best car selling experience Ive ever had.. Staff was polite and quick and gave me great money from my car. 55 stars

We sold our car and it was a very simple process. We had the vehicle appraised in

CarMax was very busy. When we arrived, we were queued behind people who had registered online.We had went to look at a specific vehicle, which they no longer had. And while we waited to be served, we found a couple of vehicles we were interested in. Two vehicles were taken while we were looking, and not being served.This was disturbing, as we were there, and ready to buy. Overall, this experience was unpleasant. My advice to others would be to make an appointment, and reserve any vehicle(s) you have interest.

The wait times were longer than expected. I provided my car for inspection and then immediately proceeded toward sale. The car had to inspected again in service department and then additional time for paperwork. The experience took ~2hours from the time I was provided a quote to the time I received payment. This could have been shortened.The associate on the counter had his headphones on. It was unprofessional and could be better. He was courteous and attentive when he was working with me. He had a good attitude and positive response and therefore the 3 stars.

I went to CarMax to sell one of my cars, and the experience was stress-free. The amount I received for my vehicle was very fair. Awesome experience

My experience was great!! It started off a little not great and my salesmen turned it into a wonderful experience.

Fastest way to sell your car, it was as easy as 123. Carmax gave me a more than fair deal for my car, amazing experience. Thank you Carmax.

Excellent is the word, Always have loved carmax!! And my sales person was excellent as well!! Ms.Leary

Very smooth, no pressure, straight up transaction with no hidden fees unlike many typical car dealerships.

Everything was good it just too long to buy a car we there waiting for the paperwork for 3 hours

The buying service staffs are very unorganized and slow. I had to wait 4 hours for selling process. At first, they lost the copy of my driver license, so I had to come back to give my driver license again. Then, they misplaced my car title and asked me to come back for my title which they had it. For the 3rd time, they misplaced my car keys, and claimed that I did not give them the keys at all. It took them almost an hour to find my car keys which they had in their possession in the first place.VERY disappointed on buying service staffs on their unorganized manner and slowness.

Salesperson was great. Everything went well despite a little last minute confusion over which of 2 almost identical cars we actually were buying.The business office to sign the paperwork took forever (!!!) so I can’t give 5 stars. But the manager came to personally apologize for the delay and walk it through to the end and make it right.

My experience was awesome!Mr. Wayne I believe was his name provided the best service! He helped guide me to a great car and also helped break down all questions and concerns new and old car shoppers might have!

I thought your commercials was just Hollywood, actors speaking of how great the car buying experience was.....Im still in shock and awe over the entire process. No pressure. No haggling. No magic tricks. I have bought cars in the past and was geared up for a time-consuming, stressful situation. It never happened. KJ was salesperson of a lifetime. Everything was so smooth that it still feels surreal! Kudos to the entire team 👏.

I had just been told by Carvana that my car was not being delivered today and it was still at the hub. This was the second rescheduled appointment and I felt so sad and lost and thought to myself what in the world am I going to do about a car. My husband looked at me and said lets go get you a car. I didnt know where to start but he did, he took me to Carmax. We arrived and we were politely greeted, our rep part of the presidents club asked if we had an idea of what we wanted and I said yes, an SUV. He let us roam the lot freely and once we had a few selections we headed inside. He ran some numbers for us and it was looking dim, was I gonna get a car today? I dont know but then we roamed the lot one last time and found her!!! A beautiful 2021 toyota camry meant for me. He ran the numbers and it works....I will her I said. Thanks to the entire staff for your professionalism and for making my horrible day into a happy one.

It was a great experience! Mr. Alfred helped me with all the questions that I had and was very patient and helpful. Mrs. J was also very helpful when I was working through the financial process. Generally, it was a really stress free experience I will definitely recommend to my friends. Thank you!

The whole experience from start to finish was so smooth and easy! Everything was taken care of online until the day my car was ready to go- then all I had to do was show up, sign a few papers and I was driving off the lot in my new car! Awesome experience!

If you value your time dont go here. I made an appointment online to sell a vehicle and spoke to someone on the phone to confirm the details of my appointment. Appointment was for 4:30pm. I arrived at 4:30pm with all of the necessary documents and was told that itd be an hour wait (even though online and on the phone I was told the appointment would be 30 minutes and Id be in and out). After an hour, I was still waiting with very little to no communication or remorse whatsoever. Going on hour #2, paperwork was messed up paperwork, the associate manager refused to come out to speak to me, and more endless waiting with no explanation ensued. I ended up spending THREE hours here to sell my car.

My experience was great! The sales person so nice! He never rush us and he was very informative! He make sure I was getting the right car.

Great! Did have to wait awhile for the final paper work but everyone is short staffed these days. Our sales rep took charge & did it for us. Great guy!

Spent 6 hours trying to finish a sale that was started the night before, I was told it would take an hour or 2. They did my paperwork wrong in the business office and Ive spent the last 2 months going back and forth trying to get back the extra 1,500 they charged me. Most of the employees Ive dealt with are nice enough, but no one seems to know whats going on. I regularly receive conflicting information. They all say I should get my money back but no one seems to know how to do that. I will never deal with car max again

The experience was great. Took a little longer than I wanted it to, but overall, was still a great experience. I cant remember my sales mens name, but he was pretty cool too.

I am glad to have purchased my car at Carmax. The selection was great and the loan process was outstanding. The salesman took my information in front of me. And gave me an approval in less than 3 minutes.

Great customer service. Good deal on my trade. Ill buy again.

Excellent customer service. Gentleman named Pierre did an excellent job. Great atmosphere. Super friendly Staff!

You guys are offering 24 hour test drives, in a way to bring in consumers. Then why are you limiting them from doing a 24 hr test drive more than once? How can you assess whether or not a consumer will be willing to buy a car? What if I wanted to do multiple 24 hour test drives for different vehicles, then make my decision. By limiting the consumer once you put the incentive in place, you will ensure they never return to give you business.

Update 6/22/21: This has to be the worst communicating Carmax. I am over the lack of concern from their agents. Who want our money. I should have known better when they brought a filthy car to my home for sale.Ephraim did an amazing job assisting me. The car looked new after service. I wasnt happy how it was delivered to me. It was filthy and photos didnt fully represent the car. It had some damage but said it never been in a car accident. They repaired it and buffed out the scratch marks. Due to COVID-19 and how long I had to wait to receive it I thought it would have looked better and been clean. Not sure what happen but when I took it into be serviced Ephraim and a new hire Allen were awesome! Tighten up Carmax alot of people are hoping for the best with you all.

Nick helped us through the whole selling process! He explained everything to us really well and really helped us find a car within my sisters price range and the features she was looking for.

I just really liked the car, so I bought it and requested delivery to my home. The whole process was a disaster. The car wasn’t even washed for delivery. I got conflicting info from several people all along the process. I would not by a car from CarMax again. They did do some things to try and make it right. But the whole process was too difficult and stressful.

Sylvana was the greatest salesperson. Got back to my many texts, even on her day off! very busy place so you may have to wait a while but it is worth the wait! I LOOOOVE my Mercedes!!!

Offer was fair and delivered in a timely manner. Staff was professional and attentive. Would sell or even buy from them after this experience.

Great car shopping experience. Staff was patient in assisting me in finding the the car I wanted at a great price.

No pressure, vehicle was just as pictured online. Communication was a little off at the beginning but Jason straightened things out and then handed us over to Jonathan who sealed the deal with ease.

I got an appraisal first. Process went very smoothly and quick. I came back later and sold the car. That process was also very smooth and quick. Got a nice price for my vehicle. The staff was courteous and helpful as well. I would definitely recommend CarMAx for anyone who wishes to sell their car.

My experience with carmax has been amazing!!! Kerrigan helped me through the entire process, making sure I chose the car and payments that were right for me. If you are looking for great customer service and a great deal, this is the place for you!

My first experience was not great the day i received my vehicle, however after reaching out to someone I was accommodated me to my liking. I love CarMax and will continue to give them my service. Thank you for allowing me to pick a vehicle for my needs and keeping the process someone simple.

Best experience in buying a car i have ever had. Both the sales department and the service department go above and beyond in ensuring you are as happy as you possibly can be. My sales representative Nick not only saved my family thousands of dollars, hundreds a months, he also helped me get rid of some negative equity. Dylan in the service department fixed dents i thought were impossible to fix, buffed out majority of the scratches we had issue with, recharged the Ac and refinished the brakes. Remarkable people and company i will never go anywhere else to buy a car.

I had a great experience with Carmax! Being able to shop online and have the car shipped to a location near me made the process a lot smoother. My in person experience was great since everyone was helpful and friendly. I would definitely recommend Carmax.

My Jaguar is amazing! My favorite purchase so far! There are some scratches but it was handled right away!

The customer service was outstanding.Cam Miller made sure I got the car I wanted.I’m so happy The process was easy and fast 😁 thank you Carmax

Great Customer Service And very good at making sure you get want u want and are satisfied

Came in on a time crunch trying to get an appraisal for my vehicle. I walked up to the front desk and told them what I had came for. After making my intentions known I was told to sit at a desk and fill out some paperwork and wait for someone to come help me. I asked the man how long it would take for the whole appraisal process because I had to go to work and he told me about 30-40 mins, which was fine. I filled out the paperwork and waited patiently on my phone to pass the time. Eventually after endless scrolling through Instagram I noticed that 45 mins had passed and nobody had even come to check on me while I was sitting at a desk alone. Not cool at all even though I saw employees standing around talking and laughing. Now I understand that they might not be in the appraisal department and might be in sales or something else but for me to sit for 45mins and nobody even check and see if I needed any help or anything is very unprofessional. Big waste of time. Not coming back.

We bought a new Chrysler Minivan from this location 14 years ago & literally drove the wheels off of it so when it was past time to replace it, we headed back to the same location because our first experience had been a very positive one. They absolutely did not disappoint! The experience was beyond my expectations & the sale/pickup was seamless. I absolutely LOVE my new SUV & promise not to wait as long to come back 😂

Ken was great. Very kind and thoughtful service. Getting accurate payoff took longer then expected. Overall good service

Extremely helpful and friendly. The car I bought on Saturday I decided wasnt right for me. We took it back the next day and I got a different car. They were great! They acted like it didnt bother them at all that I wanted to change. Weve bought a couple of cars from Carmax and will definitely be using them again in the future.

The process was easy and went quick! I was in and out in less than two hours!

Absolutely the most stress-free way to purchase a car.

I’ve always heard good tho about carmax. However, my experience was not so great. When buying my car it was dirty literally ants dog hairs etc everywhere. I didn’t realize until leaving (45 minutes) from my home. The maintenance light was on saying it was 5 percent oil. Yung reassured me it just needed to be reset to come back Monday. It was so inconvenient for me. I had work and school all week. Then after the driving I hear a weird noise. Turns out the rotors needed to be replaced. I literally wanted to just give the car back. Still deciding.

I did all my paperwork online and just showed up with the required documents, smooth process. If I were to rate on that it would be 5 stars however... after I signed everything I waited an hour for them to bring the keys and oh boy! I walked to my newly purchased vehicle and see the car had been crashed by one of the workers in the process of just pulling up to the front.Two weeks in and Iam still waiting for Carmax to replace the cracked bumper.

My car had a few problems at test drive.. took it to service they said it was fine. Got on the road to go out of town (300 mile drive) the transmission went out.Took it to Carmax in Alabama, they fixed it. But won’t ship the car and let me turn the loaner in my home state.So another road trip for me this weekend, to go get my car with a new transmission!!!!

I came in on a scheduled appt....it took 2 hrs to get my suv appraised and checked outthe only good thing about my experience was my on-line quote was the same

The customer service at this location is excellent, and pricing is fair. Word of advice make sure you inspect your car before purchase (oil, leaks etc.) One of the 2020 models I tested had the oil smelling like gasoline and clear as water.. Usually a sign if a bad injector or gasket/ring.

Omg... Dont go. The call center is great but seems to be a bait and switch and get you excited to spend more money and a giant waste of time.I gotta car transfered from North Carolina to the beaver ruin location in Norcross Georgia and got insurance for my birthday two weeks ago..why, One might ask? because I was approved for financing at terms I could afford.7 days past the delivery date t dont got a vehicle. It finally got cleared to be sold to me and suddenly they want more money without properly explaining to me why. Giant waste of time. Everybody was right. I should have went to the dealership cuz thats where I gotta go now anyways after wasting all that time, energy and money.

I had a GREAT EXPERIENCE my sales rep Devol was excellent he made my car buying experience a breeze!!! Answered every question and concern I had!

Sales Rep Amal was great! Came to potentially buy a car but it had a slight Smokey smell to it, so it wasn’t meant to be. Overall process was smooth to test drive, and sales rep wasn’t pushy… super friendly.

Originally I wasn’t going to write a review but I felt that as a paying customer I was treated unfairly . The sales dept was probably the only good part of the whole buying experience and thanks to Calvin, he made the buying process very smooth and explained everything in detail without showing any frustration or irritation . Unfortunately I cannot say the same for the service department . My first bad experience was when I was recommended by a third party mechanic to have the tires checked out because there was cracking along the walls and I would need replacements for front and back in less than a months time, which I thought was ridiculous considering I just bought the car. So I scheduled an appointment and took it to CarMax but upon arrival Allen seemed irritated that he had to be assisting me. I let it go because I figured we all have those days but this was just the first of many awful interactions . I explained what was going on and he said I will receive a call to get an update on my car. Later on in the day I received a call stating my car will get the rear tires replaced . Confused I asked why only the rear ones would be replaced and he stated because the front ones “ weren’t cracked enough and still passed Georgia’s regulations .” Obviously I am not a mechanic and I think he knew what he was doing since this is quite literally his job so I let it be. The second interaction was when I was driving my car on my way home I had purchased this car about three weeks ago and all of a sudden my AC went Out and was only blowing hot air so of course like any normal person would do I called the service department and then scheduled an appointment to come have that looked at. He states he will check my car to see what’s wrong after I explain to him what happened later on in the afternoon I get a call saying that there’s nothing wrong with my car but the cabin air filter at my next appointment will be changed since it Has to be ordered. Unfortunately I could not make it to that appointment so I called and after being Hung up on I called again and was able to reschedule my appointment which was made for a month out and i was fine with it I understand . I also asked if or the oil and brake fluid to be checked because the car said that there was over due services from 2019 and 2020 which at the time I was not the owner of the car so I found it a bit odd that I was sold a car that had so many problems that needed to be fixed prior to being sold. So I come in for my appointment and Alan is absolutely so disrespectful he had an attitude like he did not want to be there and asked me if I had checked my oil with the dipstick? Obviously I had not because that is what his job is, that’s what he’s being paid to do, that is the whole point of him working at a service department and if I had done it myself I wouldn’t be bringing it in or scheduling an appointment for it. I thought that was extremely unprofessional so I did not say another word besides what was required of me to and then I left back to work.While I was at work I received a call where I was informed of how much I was gonna have to pay for the services which I told him I would not be paying for any services because those were overdue and should’ve been done prior to me even purchasing the car. he began to tell me how I was responsible for the services now since I have been driving the car. I told him to just not do any work on it and I will take it to a dealership to get it checked out and that was the end of the call. When I came to pick my car up in the afternoon I waited until the service department was closed because I did not wanna speak with Alan since his attitude towards me has been absolutely awful I did not feel like going through that again which a paying customer should not have to be made to feel like they are being a bother. When I open my car I see they left a piece from my air filter on the floor which now I am beyond upset since I have to pay labor to get it put back in when it should’ve be don’t originally or left alone. Overall terrible experience

I requested a car be transferred to the location near me. I received an email saying it will be here on a Tuesday. No update by Thursday. Called and found out car order had been canceled. The order was entered back into the system and I was told it will be here that Sunday. Heard nothing so called to find out where it was. Coincidentally, then received a text saying it was here. Went to pick it up and they couldnt find the car. After an hour of the staff searching, I went out to the car lot and within 5 mins found it. What should have taken a few days took over a week and then hours at the dealership. And because of no haggle policy, we were not given anything for our trouble. Will NOT be recommending CarMax to anyone.

The car is great so far. Everyone was nice at the dealership. The only thing that I was not happy with was the showing of the car. The salesman gave me the keys and said you have 20 mins to go and test drive the car. He never showed me anything on the car, how to work anything on the car or nothing. Lucky I had owned one of the same kind of cars before so I knew somewhat about it. However this one is newer than the one I had before so features have changed and been added. Also, I had done my own research on this model. If I didnt know about this car that alone would have made me go somewhere else and purchase one. I dont know if this is CarMax way or just the salesman I had. But, it was not a great way to sell a car.

Salesperson was great, quick and thorough however the business office truly changed the experience. It was more than an hour before anyone came to help or even spoke to us. Our salesperson said it was going to be an additional 20 mins because they were short staffed. An hour later - no greeting and no help . Maybe I should take my good credit and purchases elsewhere. Please hire more dependable people and require that managers in every department help the customer when you are busy or short staffed. That’s an internal issue and should not affect the customer experience. Never again at this location.

I would definitely buy a car from them again. You just have to be patient and keep looking you will find gems. Also I feel secure knowing that for the first 90 days if something goes wrong they handle it free of charge. I also took the extended warranty. I love my care its definitely one of a kind.

Cody the car salesman was the best, he didn’t rush or try to force me to buy, he was very patient and very professional..

In the past going to car dealerships was a nightmare. Salespeople killed the joy of getting a new car for me. Until now! I highly recommend CarMax and CarMax finance. The experience was effortless, quick, and the financing was fair! For me, there is no reason to go anywhere else.

I did my initial process online. I actually had to call the store and make my own appointment. But when I got to the store customer was impeccably efficient! My sales person who was amazing and friendly! She assured my satisfaction even after changing vehicles! This precess was very easy and I am very happy with my purchase. Nice store good selections, good prices. Thank you all for being here! Im back on the road again!

My nephew worked with Dre and he gave us an excellent car buying experience.

I love how they were sanitizing all the handles on the cars and had the plexiglass barriers up . The customer service and knowledge was on Pointe as well. Im definitely buying my vehicle from the here... I went to Rick case Hyunda before I came here and realized I waisted my time .

Cam Miller was extremely helpful and knowledgeable about cars and the buying process through Carmax. He was amazing!!!!

The car buying process was easy and great sales team, BUT if your trying to contact them it feels almost impossible to get in touch via phone and email responses take forever. They are extremely quick to call when you show interest in a car but as soon as you buy one and have other questions such as why did it take over a month for my new tag to come in that I still haven’t gotten any updates on smh.

The Carfax lied. My car has been in a bad accident before. I wish I never bought it. The people who repaired it were incompetent. Car max should do a better job at inspecting these cars they sell

This was one of the best and smoothest transactions Ive ever experienced at a car dealership but I have to say make sure and ask for Peyton he went above and beyond.

We traveled 5hrs to pick up my sons dream car. The purchasing experience was pleasant.The nightmare began 3 days later.Carmax Charleston refused to submit the registration. Carmax Norcross said they would handle.We received FedEx with the former owners title 4wks later & a check with no direction.Called business office 3 times b4 being told us to take the packet to the DMV. Six weeks later the temporary tag has expired & DMV refused to register.

Very nice and clean, with attentive service from pleasant employees. Very pleased with the car and the process was quick and thorough.

I have to call the business office constantly and it normally takes 5 or more calls and an hour of my time to speak to someone. Theyll usually let it ring a lot, then pick it up and hang it right back up. Or they put me on hold for twenty minutes and then hang up. Sometimes theyll just transfer me to another department entirely. Then when I get transferred back to the business office theyll hang up. Horrible service and not professional at all. If management wants to dispute this then they should try to contact the business office daily so they know what its like to be hung up on and ignored constantly.

Sales process was great, from initial contact untill purchase. On the other hand business office is lacking professionalism and customer service. To get in touch with someone after you leve the store is difficult and when you do get someone yo answer, typically they cant help and they keep passing you around.

This location has not been helpful at during my car buying experience. I was looking to buy a used commercial vehicle for my business, and was given instructions by my small business banker who also provided Carmax with instructions easily purchase the vehicle. They did not follow these instructions, barely answered the phone, extended this car buying experience more than 2 weeks and once I was FINALLY able to purchase the car, I was called by Carmax that they marked a selection that I told initially told them NOT to mark which is having me go BACK up to this location to sign MORE paper work. This whole process has been the absolute worst when this shouldve been a happier time for me.

It’s was quick pleasant everyone was very professional and explained everything every step of the way

My overall experience was terrible . I bought a vehicle from carmax in Norcross, GA. The vehicle was running fine until two weeks later, the vehicle went out on me while I was driving. Then I used my warranty to get me a loaner car and cover expenses toward the vehicle. They kept my car for two weeks to figure out a minor issue. I didn’t get a loaner car until a week after. The associates were not helpful at all to solve the problem. The service department lied on numerous occasions on when my car was going to be ready. I will never purchase a vehicle from carmax again.

Cam was outstanding, and he assisted me with my new purchase/trade-in. He listened, understood why I wanted to purchase another vehicle, confident in the vehicle I chose, and he closed the deal. Cam followed up with me to ensure there were no concerns with the vehicle, which shows passion and great communication skills. He was awesome and thank you!

Our sales rep Van was incredibly helpful & informative. It was a great experience. Highly recommended!!

Very impressed. No haggling, the exchange happened as quickly as it could. We even had my bank pay directly to CarMax which was great.

Ok, So let me start off by saying I had the best experience. It was fast and swift. I ordered a vehicle and it arrived last week. Once the inspection was cleared, I received my text to pick up my car. I was greeted with so much Professionalism. Then Cam (I pray to God thats his name) took over, he seated me and got right to business. He was very professional and knowledgeable and went above and beyond to make sure I was comfortable through the process and waiting. But what blew my mind was..at my final step I was taken to Diamond and Anna to sign my contract and these ladies greeted me with a smile that brightened the room. They impressed me how well they worked together and how they engaged in me. As I spoke, they listen. They were so in tune to my desires etc. They explained everything throughout the contract and made sure I was educated. But to only find out as I was leaving that they are NEW employees. WOW!! They handled everything like they been doing it for years. I pray they get a raise. Now my only issue is paying upfront for the car transfer,instead of it being added to the loan ( like Carvana does it)Also they give 30day money back up to 1500 miles and I believe Im going to need to take it back tomorrow because it doesnt sound right when idle and hopefully they have something in inventory to accommodate me for.the same price and monthly payments

Outstanding experience. Great customer service. Very professional. I still cant believe that I sold my car in 1 hour and walked out with check on my hands what was promised 9n pre evaluation.. Definitely looking forward to visit for my future car needs.

Sold my car to CarMax Mr. Young was awesome and so very helpful

Had issues with Service Department and was not real happy. Wrote bad review while I was waiting on TaTa Washington the service manager to call me back. After speaking with her and after she handle the issue very professionally. TaTa was a wonderful lady with a million dollar smile. Couldn’t be any happier when I left. CarMax y’all need to keep TaTa around as long as you can. Great asset to your company.

Fast, courteous service. Appraisal & sale completed in less than an hour! I cant wait to go pick out the new car and use my check for the down payment.

This is my 3rd car and they ALWAYS take care of me!! Service is Awesome. The Party is @ Carmax!!! They got you!

Qushaunda just sold me and my fiancé a car. She provided stellar customer service. I’ve bought cars at carmax before and have to say her customer service and courtesy is far superior to any I’ve encountered. You are lucky to have her at your carmax. She deserves a raise or a promotion. I’ve been in business for decades and this sort of employee is rare and should be an example for all others. Recognize her.

Awesome place to make a deal on a car. Easy to work with and a huge selection of vehicles that reaches across the country.

My experience was awesome! My sales person, Rafael was awesome and very patient. No pressure at all like other dealerships and I love the transparency. Additionally, financing happened in record speed. The whole process took under 2 hours. I’ve never experienced such fast and quality service when buying a car. I will definitely be a repeat customer.

I had an amazing experience. The store was clean and well organized.And the process was smooth and efficient. There was no haggling. I highly recommend CarMax for selling your vehicle!

They are friendly, fun and overall great customer service. If you could find and get Josh when you go there, you are Lucky! Would recommend this place for sure.

Buyer Beware!! After they sell you a car, you no longer matter to them. No one answers the phone during normal business hours. Ive been waiting patiently for my tag/registration for over 30 days. Im now driving around with an expired temporary tag, which I dont like at all. This place is shiesty and I regret giving them my money.

People are very friendly and patient. Very good customer service

Easy, no pressure. It was amazing!

Did not get off to a good start. The sales agent was uninformed and inexperienced. Asked me to put my personal info in his cell phone to start the process. Got a new (better) sales rep to assist us. Then, the Finance Manager did not make much of an effort to find a good solution to our situation. Arrived on a Sunday with a preapproved letter from my credit union. Also, a trade in that was appraised and offer given. When the Finance Mgr showed up he gave me 2 options....1. come back on Monday after he can verify the preapproval letter or 2. apply for a 3-day CarMax loan. Came back and spoke with the Store Manager who acknowledged the poor execution and did a good job of trying to rectify the situation,

BAIT AND SWITCH! They will get you to come in on a few nice cars they have then tell you they are no longer available after telling you it was. Then they will try to sell you another car. This should be illegal but is common with used car dealers. Be careful!

I made a 2nd vehicle purchase from Carmax today, Sylvana is the best salesperson I have ever had the pleasure of working with. She assisted 2 of my children with purchases as well. I strongly recommend Sylvana, she will not disappoint.